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  1. #1
    Robert M.
    Guest
    Sprint made it official about handing off its Customer Service to IBM.

    Sounds to me like IBM promised exactly what management wanted to hear,
    and I fear for what will happen.

    http://144.226.116.29/PR/CDA/PR_CDA_...,3681,1111952,
    00.html


    IBM claims it will give Sprint PCS:

    "reduced average call handle time"

    Turns out the expected savings for Sprint come from (translation
    closing) "the Dallas center serving long-distance customers will be
    consolidated into the existing Fort Worth, Texas, service center on
    April 30, 2004." " Sprint estimates that its customer service costs
    should be reduced by an estimated $550 million over the next three
    years."


    Good luck doing more with less.



    See More: This will improve Customer Service?




  2. #2
    Chris Russell
    Guest

    Re: This will improve Customer Service?

    Philly, it's a dead link. 404 error.

    Chris

    "Robert M." <[email protected]> wrote in message
    news:[email protected]...
    > Sprint made it official about handing off its Customer Service to IBM.
    >
    > Sounds to me like IBM promised exactly what management wanted to hear,
    > and I fear for what will happen.
    >
    > http://144.226.116.29/PR/CDA/PR_CDA_...,3681,1111952,
    > 00.html
    >
    >
    > IBM claims it will give Sprint PCS:
    >
    > "reduced average call handle time"
    >
    > Turns out the expected savings for Sprint come from (translation
    > closing) "the Dallas center serving long-distance customers will be
    > consolidated into the existing Fort Worth, Texas, service center on
    > April 30, 2004." " Sprint estimates that its customer service costs
    > should be reduced by an estimated $550 million over the next three
    > years."
    >
    >
    > Good luck doing more with less.






  3. #3
    Chris Russell
    Guest

    Re: This will improve Customer Service?

    Use this link that is good:

    http://rcrnews.com/cgi-bin/news.pl?newsId=16786

    Chris

    "Robert M." <[email protected]> wrote in message
    news:[email protected]...
    > Sprint made it official about handing off its Customer Service to IBM.
    >
    > Sounds to me like IBM promised exactly what management wanted to hear,
    > and I fear for what will happen.
    >
    > http://144.226.116.29/PR/CDA/PR_CDA_...,3681,1111952,
    > 00.html
    >
    >
    > IBM claims it will give Sprint PCS:
    >
    > "reduced average call handle time"
    >
    > Turns out the expected savings for Sprint come from (translation
    > closing) "the Dallas center serving long-distance customers will be
    > consolidated into the existing Fort Worth, Texas, service center on
    > April 30, 2004." " Sprint estimates that its customer service costs
    > should be reduced by an estimated $550 million over the next three
    > years."
    >
    >
    > Good luck doing more with less.






  4. #4
    Robert M.
    Guest

    Re: This will improve Customer Service?

    In article <[email protected]>,
    "Chris Russell" <[email protected]> wrote:

    > Use this link that is good:
    >
    > http://rcrnews.com/cgi-bin/news.pl?newsId=16786


    More bad news. They're staying with the Convergys billing system
    that messes up if you move or change plans???

    > Chris
    >
    > "Robert M." <[email protected]> wrote in message
    > news:[email protected]...
    > > Sprint made it official about handing off its Customer Service to IBM.
    > >
    > > Sounds to me like IBM promised exactly what management wanted to hear,
    > > and I fear for what will happen.
    > >
    > > http://144.226.116.29/PR/CDA/PR_CDA_...,3681,1111952,
    > > 00.html
    > >
    > >
    > > IBM claims it will give Sprint PCS:
    > >
    > > "reduced average call handle time"
    > >
    > > Turns out the expected savings for Sprint come from (translation
    > > closing) "the Dallas center serving long-distance customers will be
    > > consolidated into the existing Fort Worth, Texas, service center on
    > > April 30, 2004." " Sprint estimates that its customer service costs
    > > should be reduced by an estimated $550 million over the next three
    > > years."
    > >
    > >
    > > Good luck doing more with less.

    >
    >


    The link I posted was Sprint's actual Press Release



  5. #5
    Robert M.
    Guest

    Re: This will improve Customer Service?

    In article <[email protected]>,
    > it's a dead link. 404 error.




    Nope cut and paste both lines.

    http://144.226.116.29/PR/CDA/PR_CDA_...,3681,1111952,
    %2000.html



  6. #6
    Robert M.
    Guest

    Re: This will improve Customer Service?

    In article <[email protected]>,
    O/Siris <[email protected]> wrote:

    > In article <[email protected]>,
    > [email protected] says...
    > > Turns out the expected savings for Sprint come from (translation
    > > closing) "the Dallas center serving long-distance customers will be
    > > consolidated into the existing Fort Worth, Texas, service center on
    > > April 30, 2004." " Sprint estimates that its customer service costs
    > > should be reduced by an estimated $550 million over the next three
    > > years."
    > >

    >
    > Y'know, Phillie, if you *really* believe this is true, or actually being
    > said, then you're far more stupid than I thought.
    >




    You are disputing direct quotes from the Sprint PCS press release?
    Notice the quotation marks above????

    You are an embaressment to Sprint PCS.



  7. #7
    Readnewsgroups
    Guest

    Re: This will improve Customer Service?

    >You are an embaressment to Sprint PCS.

    You, Phillippe and all your 50 IDs are an embarrasment to humanity.



  8. #8
    Robert M.
    Guest

    Re: This will improve Customer Service?

    In article <[email protected]>,
    [email protected] (Readnewsgroups) wrote:


    An attempt to attack the messenger and ignore the message.

    Sprint will spend less on Customer Service.

    Discuss.



  9. #9
    Scott Stephenson
    Guest

    Re: This will improve Customer Service?


    "Robert M." <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > [email protected] (Readnewsgroups) wrote:
    >
    >
    > An attempt to attack the messenger and ignore the message.
    >
    > Sprint will spend less on Customer Service.
    >
    > Discuss.


    Spending less money is a good thing.

    Discussed.





  10. #10
    tom ronson
    Guest

    Re: This will improve Customer Service?

    Ya, ya --- lets get back to last week's question Phil, which was why did you
    return to Sprint? We're all interested to know what it was that brought you
    back.

    (get used to it --- or get gone)

    "Robert M." <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > O/Siris <[email protected]> wrote:
    >
    > > In article <[email protected]>,
    > > [email protected] says...
    > > > Turns out the expected savings for Sprint come from (translation
    > > > closing) "the Dallas center serving long-distance customers will be
    > > > consolidated into the existing Fort Worth, Texas, service center on
    > > > April 30, 2004." " Sprint estimates that its customer service costs
    > > > should be reduced by an estimated $550 million over the next three
    > > > years."
    > > >

    > >
    > > Y'know, Phillie, if you *really* believe this is true, or actually being
    > > said, then you're far more stupid than I thought.
    > >

    >
    >
    >
    > You are disputing direct quotes from the Sprint PCS press release?
    > Notice the quotation marks above????
    >
    > You are an embaressment to Sprint PCS.






    .................................................................
    Posted via TITANnews - Uncensored Newsgroups Access
    >>>> at http://www.TitanNews.com <<<<

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  11. #11
    tom ronson
    Guest

    Re: This will improve Customer Service?

    Ya, ya --- lets get back to last week's question Phil, which was why did you
    return to Sprint? We're all interested to know what it was that brought you
    back.

    (get used to it --- or get gone)

    "Robert M." <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > [email protected] (Readnewsgroups) wrote:
    >
    >
    > An attempt to attack the messenger and ignore the message.
    >
    > Sprint will spend less on Customer Service.
    >
    > Discuss.






    .................................................................
    Posted via TITANnews - Uncensored Newsgroups Access
    >>>> at http://www.TitanNews.com <<<<

    -=Every Newsgroup - Anonymous, UNCENSORED, BROADBAND Downloads=-




  12. #12
    O/Siris
    Guest

    Re: This will improve Customer Service?

    In article <rmarkoff-1D5119.18471405022004
    @news03.west.earthlink.net>, Robert [email protected]=20
    says...
    > An attempt to attack the messenger and ignore the message.
    >=20


    Hey, hypocrite, what, then, is "embarressment <sic> to=20
    Sprint PCS"?

    You misquoted. Notice that you have to separate them? =20
    Because, unlike the lie you posted, they did not arrange=20
    together. One is a statement of expected savings overall. =20
    The other is a statement about one portion of what's being=20
    done. They were separate for a reason. Because they=20
    aren't that directly related.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  13. #13
    Robert M.
    Guest

    Re: This will improve Customer Service?

    In article <[email protected]>,
    O/Siris <[email protected]> wrote:

    > more insults




    I posted no lie, I posted direct quotes from the Spriont PCS Press
    Release. You are an embarressment to Sprint for insulting me for doing
    so.

    Sorry you are afraid of losing your job in the transition, but that is
    not my doing.

    Sprint PCS is cutting costs, and handing off its CS operation to IBM,
    which has promised to reduce Handle Time, already over enforced by many
    managers in many call centers.



  14. #14
    O/Siris
    Guest

    Re: This will improve Customer Service?

    In article <[email protected]>,=20
    [email protected] says...
    > In article <[email protected]>,
    > O/Siris <[email protected]> wrote:
    >=20
    > > more insults

    >=20


    I posted more than insults. I posted an accurate description of what=20
    you did, Phillie, which was selective rearrangement of two SEPARATE=20
    quotes from a story that completely altered what they, in fact, stated. =20
    In other words, you lied. One who lies: a liar.

    No, Sprint is *not* counting on a lone call center closure to result in=20
    half a billion dollars in savings over 5 years. They are counting on a=20
    whole series of actions IBM has said it would, that closure being only=20
    one of them. It says so in the portion of the press release you chose=20
    to ignore.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  15. #15
    Robert M.
    Guest

    Re: This will improve Customer Service?

    In article <[email protected]>,
    O/Siris <[email protected]> wrote:

    > No, Sprint is *not* counting on a lone call center closure to result in
    > half a billion dollars in savings over 5 years. They are counting on a
    > whole series of actions IBM has said it would, that closure being only
    > one of them. It says so in the portion of the press release you chose
    > to ignore.



    I agree, but when one has the consistant worst rated Customer Service it
    is not reasonable to expect a major cost reduction to improve service.



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