Results 1 to 15 of 22
- 02-07-2004, 05:34 AM #1Robert M.Guest
This FAQ is in no way authored by any carrier. By reading on, you agree
that you are fully aware of this. I see many questions asked repeatedly
about problems with cellular service, and thought an "Unofficial FAQ"
was in order. I have no association (i.e. never been employed by any
carrier) and there is a greater than zero chance there may be errors
herein. I believe everything to be correct, but use the information at
your own risk. This FAQ comes not from any carrier, so it is unofficial,
but apparently has useful information some carrier's apologists are
upset about being made public.
===========
= Customers may be better off buying a phone from Costco or a major
Department store chain, who will stand behind the phone for defects that
their carrier won't (or claim they can't cause cellular manufacturer
won't reimburse them).
= Customers CAN get out of contracts if their service has deteriorated
where they live or work to make it unusable. Send certified letter to
company HQ, with copy to your State's Attorney General. A phone must be
"fit for purpose".
= Customers at end of contract can negotiate on their contract and get a
better plan than they may have realized. Carriers have unpublished deals.
"We can't do that", may not be true, ask for a supervisor.
= There are ways of downloading Ring tones, without having to buy them
from your carrier.
= When porting a number, it's supposed to take 3 1/2 hours. Don't accept
"It may take a week". ESCALATE, ESCALATE, ESCALATE, and keep calling
every 3 hours. The Director of Porting's number has been posted for some
carriers; use Google to look for corporate phone #'s at HQ.
= Customers can demand and receive compensation if their carrier has
screwed up their number porting; improperly disconnected their service,
or incorrectly filed a credit bureau complaint.
= If Customer Service refuses to help on a major issue, Executive
Services often is only too happy to help a customer. With a major
complaint, start at the top, not the bottom. Customers should not accept
long wait times when calling 800 numbers. I personally believe anything
above 5 minutes is unacceptable.
= Using web based email to contact a cellular carrier, typically gets a
response in 48 hours to call the 800 number. Many companies have now
outsourced this function to India, where the clerks have zero authority
to resolve problems. Seems like a waste of money to have this function
when it so typically provide no help.
= Buying phones off the web is a hassle with some carriers.
Order fulfillment clerks may not know about this weeks "Free Car
Charger". Do all buying with a Credit Card, so you can ask the bank for
a "Chargeback" if you are improperly charged.
= If you are on an automatic payment plan, and Carrier is taking money
from your credit card improperly for wrong bills, it's trivial to call
your credit card company, report your card lost, and get a new card with
a new number.
= Many carriers' billing software have known issues.
- If you move
- If you change plans
- Changing the date on a contract expiration
= Combined plan discounts (i.e. Southwest Bell landline and Cingular,
Sprint landline and Sprint PCS) may not be the bargain they seem.
= Company stores may not always give best service for problem phones,
and carriers have secret lists of phones with issues that
WILL BE REPLACED if one complains. Make sure you are dealing
with a Company owned store.
= Extended warranties are usually a total rip-off, with the possible
exception if you have a $600 phone and tend to have problems.
= One is much better served to get cellular service through their
employer if possible. Monthly discounts. Discounts on new phone
purchases. Waiver of all activation fees.
= Carriers will give credits for dropped calls, but you have to ask
in some cases.
= Buying accessories from your Carrier is the MOST EXPENSIVE way to get
cases, car chargers, etc. Places like Target or Wal-Mart have good
selections of cellular accessories, typically at half the price or
better.
========
› See More: Other cellular facts FAQ
- 02-07-2004, 11:25 AM #2Scott StephensonGuest
Re: Other cellular facts FAQ
"Robert M." <[email protected]> wrote in message
news:[email protected]...
> This FAQ is in no way authored by any carrier. By reading on, you agree
> that you are fully aware of this. I see many questions asked repeatedly
> about problems with cellular service, and thought an "Unofficial FAQ"
> was in order. I have no association (i.e. never been employed by any
> carrier) and there is a greater than zero chance there may be errors
> herein. I believe everything to be correct, but use the information at
> your own risk. This FAQ comes not from any carrier, so it is unofficial,
> but apparently has useful information some carrier's apologists are
> upset about being made public.
> ===========
>
Translation of the above:
This FAQ is not based in fact, and is merely the slanted opinion of a
disgruntled user.
> = Customers may be better off buying a phone from Costco or a major
> Department store chain, who will stand behind the phone for defects that
> their carrier won't (or claim they can't cause cellular manufacturer
> won't reimburse them).
Do your homework before choosing a phone seller. This statement by Phil is
extremely broad, and does not represent the true environment in a great
majority of cases. While the 'supermarket' avenue is certainly available,
and has merit, think about the level of technical support you will receive
from the person selling your phone. Basing your decision solely on a no
questions asked exchange policy may not be the best course of action for
you.
>
> = Customers CAN get out of contracts if their service has deteriorated
> where they live or work to make it unusable. Send certified letter to
> company HQ, with copy to your State's Attorney General. A phone must be
> "fit for purpose".
True, but only if you have given the carrier notice of the service quality,
and an opportunity to correct the problem. Simply cancelling will not hold
up in court.
>
> = Customers at end of contract can negotiate on their contract and get a
> better plan than they may have realized. Carriers have unpublished deals.
> "We can't do that", may not be true, ask for a supervisor.
Again true, but this statement implies that all customers can get super
deals, which is absolutely not the case. Carriers will look at a number of
factors before offering you a retention deal. Number of units, monthly
billables and payment history are just a few of the things that are taken
into consideration when offering you a deal. If you have a single phone on
a low monthly plan, don't expect much.
>
> = There are ways of downloading Ring tones, without having to buy them
> from your carrier.
Sure- and you can download free music for your computer,too- just may not be
legal. And you might want to check your warranty- in many cases, use of
unauthorized software is enough to void your warranty.
>
> = When porting a number, it's supposed to take 3 1/2 hours. Don't accept
> "It may take a week". ESCALATE, ESCALATE, ESCALATE, and keep calling
> every 3 hours. The Director of Porting's number has been posted for some
> carriers; use Google to look for corporate phone #'s at HQ.
Escalating after 3 1/2 hoours is not going to speed it up. If it takes
longer than 24 hours (which seems to be the norm in the industry right now),
that might be a more appropriate time to escalate.
>
> = Customers can demand and receive compensation if their carrier has
> screwed up their number porting; improperly disconnected their service,
> or incorrectly filed a credit bureau complaint.
You can not receive compensation for a credit bueau report- you can only
request that it be corrected.
>
> = If Customer Service refuses to help on a major issue, Executive
> Services often is only too happy to help a customer. With a major
> complaint, start at the top, not the bottom. Customers should not accept
> long wait times when calling 800 numbers. I personally believe anything
> above 5 minutes is unacceptable.
Many times, hold time is not the fault of the Company- do you know when your
phone is going to ring? Network outages and software issues (neither of
which can be forecasted for) can lead to a high volume of calls. Unlike
Phil's inference, no company wants you to wait any longer than necessary.
>
> = Using web based email to contact a cellular carrier, typically gets a
> response in 48 hours to call the 800 number. Many companies have now
> outsourced this function to India, where the clerks have zero authority
> to resolve problems. Seems like a waste of money to have this function
> when it so typically provide no help.
Many companies have NOT outsourced this to India, and there is no evidence
that reps have no authority to resolve problems. THis is a perfect example
of Phil's bull**** lies.
>
> = Buying phones off the web is a hassle with some carriers.
> Order fulfillment clerks may not know about this weeks "Free Car
> Charger". Do all buying with a Credit Card, so you can ask the bank for
> a "Chargeback" if you are improperly charged.
Keep in mind that any chargeback will incur late fees until a valid balance
is paid, and frequent chargebacks to a credit card can result in a merchant
not accepting it as a form of payment.
>
> = If you are on an automatic payment plan, and Carrier is taking money
> from your credit card improperly for wrong bills, it's trivial to call
> your credit card company, report your card lost, and get a new card with
> a new number.
Once again, Phil promoting fraud as a way to avoid dealing with a company to
fix the real problem.
>
> = Many carriers' billing software have known issues.
> - If you move
> - If you change plans
> - Changing the date on a contract expiration
"Many carriers" is a lie, and most of the known issues are addressed as soon
as they are identified.
>
> = Combined plan discounts (i.e. Southwest Bell landline and Cingular,
> Sprint landline and Sprint PCS) may not be the bargain they seem.
Hey Phil- DUH!!!!
>
> = Company stores may not always give best service for problem phones,
> and carriers have secret lists of phones with issues that
> WILL BE REPLACED if one complains. Make sure you are dealing
> with a Company owned store.
There are no secret lists- this is a lie that has been around for months.
And first he says that comapny sotres are not good to deal with , and in the
next breath says to make sure you are dealing with a company store.
>
> = Extended warranties are usually a total rip-off, with the possible
> exception if you have a $600 phone and tend to have problems.
This is true for many consumer products- not just cell phones. Phil makes
it sound as if it only applies to them.
>
> = One is much better served to get cellular service through their
> employer if possible. Monthly discounts. Discounts on new phone
> purchases. Waiver of all activation fees.
You can't buy service through your employer- you can only get service from
the provider because you are an employee. And don't be sruprised if all of
the perkes Phil mentions are not available to employees.
>
> = Carriers will give credits for dropped calls, but you have to ask
> in some cases.
Of course you will have to ask- how is the carrier supposed to know the call
was dropped?
>
> = Buying accessories from your Carrier is the MOST EXPENSIVE way to get
> cases, car chargers, etc. Places like Target or Wal-Mart have good
> selections of cellular accessories, typically at half the price or
> better.
Buyer beware- some third party accessories (particularly car chrgers and
batteries) may may it diffucult to file a warranty claim, and in some cases,
may totally void the warranty.
As you can see, Phil only provides half of the story. Idiot moron troll
would be describing him in a good light.
- 02-07-2004, 04:08 PM #3John RichardsGuest
Re: Other cellular facts FAQ
Scott Stephenson wrote:
>> = There are ways of downloading Ring tones, without having to buy them
>> from your carrier.
>
> Sure- and you can download free music for your computer,too- just may not be
> legal.
Why would downloading ringtones be illegal? I haven't heard of a single
instance where the RIAA went after ringtone downloaders.
> And you might want to check your warranty- in many cases, use of
> unauthorized software is enough to void your warranty.
It's just a dumb data file, not executable code. How can it harm your phone?
I've never heard of a warranty claim being denied for this reason.
> Keep in mind that any chargeback will incur late fees until a valid balance
> is paid
Credit card rules state that the part of the balance due to a disputed item
need not be paid (and will not incur finance charges) until the dispute is
investigated and resolved.
--
John Richards
- 02-07-2004, 04:50 PM #4Scott StephensonGuest
Re: Other cellular facts FAQ
"John Richards" <[email protected]> wrote in message
news:[email protected]...
> Scott Stephenson wrote:
> >> = There are ways of downloading Ring tones, without having to buy them
> >> from your carrier.
> >
> > Sure- and you can download free music for your computer,too- just may
not be
> > legal.
>
> Why would downloading ringtones be illegal? I haven't heard of a single
> instance where the RIAA went after ringtone downloaders.
The mp3 files of recorded music are just as illegal, and being used as
ringtones.
>
> > And you might want to check your warranty- in many cases, use of
> > unauthorized software is enough to void your warranty.
>
> It's just a dumb data file, not executable code. How can it harm your
phone?
> I've never heard of a warranty claim being denied for this reason.
Read your warranty.
>
> > Keep in mind that any chargeback will incur late fees until a valid
balance
> > is paid
>
> Credit card rules state that the part of the balance due to a disputed
item
> need not be paid (and will not incur finance charges) until the dispute is
> investigated and resolved.
I didn't talk about finance charge- I was speaking of late fees on the
balance due to the merchant. If the charge is found to be valid, all late
fees due to the merchant still apply.
- 02-07-2004, 06:37 PM #5Todd AllcockGuest
Re: Other cellular facts FAQ
"Robert M." <[email protected]> wrote in message news:<[email protected]>...
> = Customers may be better off buying a phone from Costco or a major
> Department store chain, who will stand behind the phone for defects that
> their carrier won't...
>
> ... Make sure you are dealing with a Company owned store.
Hmmm... so I have to find a department store owned by my wireless
carrier in order to get a phone? This is going to be tougher than I
thought!
> = Buying phones off the web is a hassle with some carriers.
> Order fulfillment clerks may not know about this weeks "Free Car
> Charger". Do all buying with a Credit Card, so you can ask the bank for
> a "Chargeback" if you are improperly charged.
Um, a website of a department store owned by a wireless carrier? ;-)
Phillipe, you have enough trouble keeping your delusional rants
straight in single-paragraph posts... maybe you should put "FAQ"
writing on the proverbial back-burner for now.
- 02-07-2004, 10:33 PM #6John RichardsGuest
Re: Other cellular facts FAQ
Scott Stephenson wrote:
> I didn't talk about finance charge- I was speaking of late fees on the
> balance due to the merchant. If the charge is found to be valid, all late
> fees due to the merchant still apply.
Perhaps, but presumably a reasonable person would not initiate a
charge-back unless he had a genuine beef and was fairly certain to prevail.
--
John Richards
- 02-07-2004, 11:07 PM #7Scott StephensonGuest
Re: Other cellular facts FAQ
"John Richards" <[email protected]> wrote in message
news:[email protected]...
> Scott Stephenson wrote:
> > I didn't talk about finance charge- I was speaking of late fees on the
> > balance due to the merchant. If the charge is found to be valid, all
late
> > fees due to the merchant still apply.
>
> Perhaps, but presumably a reasonable person would not initiate a
> charge-back unless he had a genuine beef and was fairly certain to
prevail.
>
I absolutely agree with you, John. Unfortunately, this is not always the
case, and for someone to mention this as the only option in an FAQ is not a
responsible act. Once again, Phil has left out an important piece of the
puzzle- if someone relies solely on the chargeback to resolve an issue, all
they have done is add the charges back onto their merchant's account.
Having personal experience on the merchant end, the great majority of
chargebacks are the merchant's first indication that there is something in
dispute, and in just as many cases, the amount being withheld by the CC
company far outweighs the billing mistake. I've even seen customer's
accounts cancelled due to the past due balance the chargeback creates, many
times because the company in question was never informed of a problem on the
account.
I point all of this out because it seems that the 'reasonable person' is
becoming a rarity in today's society, and Phil has the amazing habit of
never telling the whole story. In fairness to those who really don't know
any better, his lack of clarity and knowledge needs to be pointed out.
- 02-08-2004, 03:59 AM #8Robert M.Guest
Re: Other cellular facts FAQ
In article <[email protected]>,
[email protected] (Todd Allcock) wrote:
> maybe you should put "FAQ"
> writing on the proverbial back-burner for now.
No, you should stop mis stating what I said which is:
This FAQ is in no way authored by any carrier. By reading on, you agree
that you are fully aware of this. I see many questions asked repeatedly
about problems with cellular service, and thought an "Unofficial FAQ"
was in order. I have no association (i.e. never been employed by any
carrier) and there is a greater than zero chance there may be errors
herein. I believe everything to be correct, but use the information at
your own risk. This FAQ comes not from any carrier, so it is unofficial,
but apparently has useful information some carrier's apologists are
upset about being made public.
===========
= Customers may be better off buying a phone from Costco or a major
Department store chain, who will stand behind the phone for defects that
their carrier won't (or claim they can't cause cellular manufacturer
won't reimburse them).
= Customers CAN get out of contracts if their service has deteriorated
where they live or work to make it unusable. Send certified letter to
company HQ, with copy to your State's Attorney General. A phone must be
"fit for purpose".
= Customers at end of contract can negotiate on their contract and get a
better plan than they may have realized. Carriers have unpublished deals.
"We can't do that", may not be true, ask for a supervisor.
= There are ways of downloading Ring tones, without having to buy them
from your carrier.
= When porting a number, it's supposed to take 3 1/2 hours. Don't accept
"It may take a week". ESCALATE, ESCALATE, ESCALATE, and keep calling
every 3 hours. The Director of Porting's number has been posted for some
carriers; use Google to look for corporate phone #'s at HQ.
= Customers can demand and receive compensation if their carrier has
screwed up their number porting; improperly disconnected their service,
or incorrectly filed a credit bureau complaint.
= If Customer Service refuses to help on a major issue, Executive
Services often is only too happy to help a customer. With a major
complaint, start at the top, not the bottom. Customers should not accept
long wait times when calling 800 numbers. I personally believe anything
above 5 minutes is unacceptable.
= Using web based email to contact a cellular carrier, typically gets a
response in 48 hours to call the 800 number. Many companies have now
outsourced this function to India, where the clerks have zero authority
to resolve problems. Seems like a waste of money to have this function
when it so typically provide no help.
= Buying phones off the web is a hassle with some carriers.
Order fulfillment clerks may not know about this weeks "Free Car
Charger". Do all buying with a Credit Card, so you can ask the bank for
a "Chargeback" if you are improperly charged.
= If you are on an automatic payment plan, and Carrier is taking money
from your credit card improperly for wrong bills, it's trivial to call
your credit card company, report your card lost, and get a new card with
a new number.
= Many carriers' billing software have known issues.
- If you move
- If you change plans
- Changing the date on a contract expiration
= Combined plan discounts (i.e. Southwest Bell landline and Cingular,
Sprint landline and Sprint PCS) may not be the bargain they seem.
= Company stores may not always give best service for problem phones,
and carriers have secret lists of phones with issues that
WILL BE REPLACED if one complains. Make sure you are dealing
with a Company owned store.
= Extended warranties are usually a total rip-off, with the possible
exception if you have a $600 phone and tend to have problems.
= One is much better served to get cellular service through their
employer if possible. Monthly discounts. Discounts on new phone
purchases. Waiver of all activation fees.
= Carriers will give credits for dropped calls, but you have to ask
in some cases.
= Buying accessories from your Carrier is the MOST EXPENSIVE way to get
cases, car chargers, etc. Places like Target or Wal-Mart have good
selections of cellular accessories, typically at half the price or
better.
- 02-08-2004, 04:00 AM #9Robert M.Guest
Re: Other cellular facts FAQ
In article <[email protected]>,
"John Richards" <[email protected]> wrote:
> Scott Stephenson wrote:
> > I didn't talk about finance charge- I was speaking of late fees on the
> > balance due to the merchant. If the charge is found to be valid, all late
> > fees due to the merchant still apply.
>
> Perhaps, but presumably a reasonable person would not initiate a
> charge-back unless he had a genuine beef and was fairly certain to prevail.
Where did I mention protesting valid charges?
What I said was:
This FAQ is in no way authored by any carrier. By reading on, you agree
that you are fully aware of this. I see many questions asked repeatedly
about problems with cellular service, and thought an "Unofficial FAQ"
was in order. I have no association (i.e. never been employed by any
carrier) and there is a greater than zero chance there may be errors
herein. I believe everything to be correct, but use the information at
your own risk. This FAQ comes not from any carrier, so it is unofficial,
but apparently has useful information some carrier's apologists are
upset about being made public.
===========
= Customers may be better off buying a phone from Costco or a major
Department store chain, who will stand behind the phone for defects that
their carrier won't (or claim they can't cause cellular manufacturer
won't reimburse them).
= Customers CAN get out of contracts if their service has deteriorated
where they live or work to make it unusable. Send certified letter to
company HQ, with copy to your State's Attorney General. A phone must be
"fit for purpose".
= Customers at end of contract can negotiate on their contract and get a
better plan than they may have realized. Carriers have unpublished deals.
"We can't do that", may not be true, ask for a supervisor.
= There are ways of downloading Ring tones, without having to buy them
from your carrier.
= When porting a number, it's supposed to take 3 1/2 hours. Don't accept
"It may take a week". ESCALATE, ESCALATE, ESCALATE, and keep calling
every 3 hours. The Director of Porting's number has been posted for some
carriers; use Google to look for corporate phone #'s at HQ.
= Customers can demand and receive compensation if their carrier has
screwed up their number porting; improperly disconnected their service,
or incorrectly filed a credit bureau complaint.
= If Customer Service refuses to help on a major issue, Executive
Services often is only too happy to help a customer. With a major
complaint, start at the top, not the bottom. Customers should not accept
long wait times when calling 800 numbers. I personally believe anything
above 5 minutes is unacceptable.
= Using web based email to contact a cellular carrier, typically gets a
response in 48 hours to call the 800 number. Many companies have now
outsourced this function to India, where the clerks have zero authority
to resolve problems. Seems like a waste of money to have this function
when it so typically provide no help.
= Buying phones off the web is a hassle with some carriers.
Order fulfillment clerks may not know about this weeks "Free Car
Charger". Do all buying with a Credit Card, so you can ask the bank for
a "Chargeback" if you are improperly charged.
= If you are on an automatic payment plan, and Carrier is taking money
from your credit card improperly for wrong bills, it's trivial to call
your credit card company, report your card lost, and get a new card with
a new number.
= Many carriers' billing software have known issues.
- If you move
- If you change plans
- Changing the date on a contract expiration
= Combined plan discounts (i.e. Southwest Bell landline and Cingular,
Sprint landline and Sprint PCS) may not be the bargain they seem.
= Company stores may not always give best service for problem phones,
and carriers have secret lists of phones with issues that
WILL BE REPLACED if one complains. Make sure you are dealing
with a Company owned store.
= Extended warranties are usually a total rip-off, with the possible
exception if you have a $600 phone and tend to have problems.
= One is much better served to get cellular service through their
employer if possible. Monthly discounts. Discounts on new phone
purchases. Waiver of all activation fees.
= Carriers will give credits for dropped calls, but you have to ask
in some cases.
= Buying accessories from your Carrier is the MOST EXPENSIVE way to get
cases, car chargers, etc. Places like Target or Wal-Mart have good
selections of cellular accessories, typically at half the price or
better.
- 02-08-2004, 10:42 AM #10TechGeekGuest
Re: Other cellular facts FAQ
"Robert M." <[email protected]> wrote in message news:<[email protected]>...
>
> = Buying accessories from your Carrier is the MOST EXPENSIVE way to get
> cases, car chargers, etc. Places like Target or Wal-Mart have good
> selections of cellular accessories, typically at half the price or
> better.
Sorry, I have to disagree.
Sure, you can go to Walmart, a gas station, a flea market and but
chargers etc.. for much less, but these chargers ar enot tested nor
approved to work with the device, and ma cause serious problems.
Remember the rash of exploding batteries last summer in Nokia phones
over in Europe? The cause? Cheap chargers and batteries.
Every time I see a swollen battery come in, I ask to see the charger,
and every time, they use a cheap charger because they didn't want to
buy the approved chargers, so they went out and got a cheap one (many
times, not even the right one).
- 02-08-2004, 12:06 PM #11TechGeekGuest
Re: Other cellular facts FAQ
"Robert M." <[email protected]> wrote in message news:<[email protected]>...
>
> = Customers may be better off buying a phone from Costco or a major
> Department store chain, who will stand behind the phone for defects that
> their carrier won't (or claim they can't cause cellular manufacturer
> won't reimburse them).
>
First of all, the main reason why these wholesale clubs are so lenient
on their return policy is because not only are the ymaking money in
selling the products, WE PAY A MEMBERSHIP FEE.
They have no overhead for that, just a card and the time it takes the
person to sign you up, for the membership, so it's almost all profit.
So, to be able to keep that extra profits, they'll go an extra mile to
keep us as a member.
Also, they don't replace phones because there a defect, how do they
know it's a defect? They don't have any testing equipment that can
see if the phone is bad, they can't do any software updates, and in
fact, I've never seen someone taking a return on one of these at a
wholesale club, even open up the phone. They just take your word.
You're always complaining that the carriers (well, the ones you posted
this in)are losing money, but if they swap out every handset becasue
the customer *thinks* there is something wrong with it, then they'd
lose more money.
Sure, call me an "apologist" or say that we're "shooting the
messenger", but complaining that a company won't do something, then
complain about the results if they exchanged the device gives the
company a no-win situation for them. You just seem to spurt off and
complain about everything in existance, they're losing money, then
brag you get free this, free that. You brag that you think "all
customer service reps are going to be laid off".
So, let me guess you do this everywhere? Do you go to your weekly
grocerey store and demand they give you your Depends for free? hen go
to the gas station and demand 3 quarts of free oil with your fill up?
Let me guess also that then you go around and complain that these
companies are horrible because they're losing money. Layoffs come,
you're happy to see them, but then you turn around and complain about
the economy?
Your life must be pretty good if you can devote this much time and
energy to be this anti-whatever wireless carrier you're using.
- 02-08-2004, 12:47 PM #12Todd AllcockGuest
Re: Other cellular facts FAQ
"Robert M." <[email protected]> wrote in message news:<[email protected]>...
> In article <[email protected]>,
> [email protected] (Todd Allcock) wrote:
>
> > maybe you should put "FAQ"
> > writing on the proverbial back-burner for now.
>
> No, you should stop mis stating what I said which is:
I didn't misstate anything you said- I edited for brevity- something
you're obviously incapable of, since you simy repeated your enite
post, rather than point out what I "misstated".
In your points you gave contradictory advice- first you said only buy
phones at department stores because the carriers won't stand behind
them, then later you said "make sure you are dealing with a company
owned store because "carriers have secret lists of phones... that will
be replaced". So these "lists" are from those same carriers that
won't "stand behind" the phones?
Sorry. It was my fault- you trolled, I bit, my bad...
- 02-08-2004, 04:52 PM #13Robert M.Guest
Re: Other cellular facts FAQ
In article <[email protected]>,
[email protected] (TechGeek) wrote:
> "Robert M." <[email protected]> wrote in message
> news:<[email protected]>...
> >
> > = Customers may be better off buying a phone from Costco or a major
> > Department store chain, who will stand behind the phone for defects that
> > their carrier won't (or claim they can't cause cellular manufacturer
> > won't reimburse them).
> >
>
> First of all, the main reason why these wholesale clubs are so lenient
> on their return policy is because not only are the ymaking money in
> selling the products, WE PAY A MEMBERSHIP FEE.
Major Department stores do not charge a membership fee.
- 02-08-2004, 04:53 PM #14Robert M.Guest
Re: Other cellular facts FAQ
In article <[email protected]>,
[email protected] (TechGeek) wrote:
> "Robert M." <[email protected]> wrote in message
> news:<[email protected]>...
> >
> > = Buying accessories from your Carrier is the MOST EXPENSIVE way to get
> > cases, car chargers, etc. Places like Target or Wal-Mart have good
> > selections of cellular accessories, typically at half the price or
> > better.
>
> Sorry, I have to disagree.
>
> Sure, you can go to Walmart, a gas station, a flea market and but
> chargers etc.. for much less, but these chargers ar enot tested nor
> approved to work with the device, and ma cause serious problems.
>
> Remember the rash of exploding batteries last summer in Nokia phones
> over in Europe? The cause? Cheap chargers and batteries.
How many is a rash? 5 out of 50 million?
- 02-08-2004, 04:55 PM #15Robert M.Guest
Re: Other cellular facts FAQ
In article <[email protected]>,
[email protected] (Todd Allcock) wrote:
> In your points you gave contradictory advice- first you said only buy
> phones at department stores because the carriers won't stand behind
> them, then later you said "make sure you are dealing with a company
> owned store because "carriers have secret lists of phones... that will
> be replaced". So these "lists" are from those same carriers that
> won't "stand behind" the phones?
Where you buy a cell phone need not be where you have it serviced.
Any cellular carrier will provide firmware upgrades and PRL updates to
their phones regardless of where purchased, so there is zero
contradiction.
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