<snip>
Under the deal, IBM takes over management of Sprint's existing
vendor-operated call centers and assumes management of Sprint's Nashville,
Tenn.-based call center. (Sprint will continue to operate its other
customer service centers).
<snip>

http://www.americasnetwork.com/ameri...l.jsp?id=84577

--
Nobody but a fool goes into a federal counterrorism operation without duct tape - Richard Preston, THE COBRA EVENT.


› See More: IBM to take over SPCS Nashville Call center only plus vendor call centers, leaves others intact