My experience with Sprint PCS service

"Bob Smith" <[email protected]> wrote in message news:<[email protected]>...
> "Thomas T. Veldhouse" <[email protected]> wrote in message
> news:[email protected]...
> > In alt.cellular.sprintpcs Bob Smith <[email protected]>
> wrote:
> > >
> > > Just what did SPCS do wrong? You agreed to the activation fee and the
> first
> > > month's billing when you bought the phone. I am not aware of any
> wireless
> > > provider who would prorate the first month's service fee.
> > >
> > > Bob
> > >
> >
> > Bob, this guy has posted this story here before. He is trolling as it
> > is a repeat. In any event, he does not appear to be posting from Hawii
> >
>
> Absolutely correct Tom. Ole Mikey is in San Diego ... but he started this
> thread, mentioning he bought a SPCS phone at a Costco in Oahu ... .
>
> Bob

O boy… you caught me I said I bought the phone on Oahu and tried
returning it in San Diego! Once again I'm faced with a Sprint
employee that doesn't use his head. Some folks have two places of
residence.

---

› See More: My experience with Sprint PCS service

"Mike" <[email protected]> wrote in message
news:[email protected]...
> "Bob Smith" <[email protected]> wrote in message
news:<[email protected]>...
<snipped>

> > Absolutely correct Tom. Ole Mikey is in San Diego ... but he started
this
> > thread, mentioning he bought a SPCS phone at a Costco in Oahu ... .
> >
> > Bob
>
> O boy… you caught me I said I bought the phone on Oahu and tried
> returning it in San Diego! Once again I'm faced with a Sprint
> employee that doesn't use his head. Some folks have two places of
> residence.

First off, I'm not a SPCS employee, and secondly, I don't give two hoots to
your trolling problems here ...

Bob

Bob is not an employee.
Sorry you got caught in a bad chain of events.
I have learned some hard lessons over time as well.

Movin' on......... ;-)

To each their own, as each of us has their own requirements, coverage areas,
equipment, etc.
I like the service that SprintPCS provides and have had minor issues, but
Sprint, over all, has been good to me so, I am sticking with them for a
while more.

Like anything else in life, your mileage may vary. :-)

Scotty


"Mike" <[email protected]> wrote in message
news:[email protected]...
> "Bob Smith" <[email protected]> wrote in message
news:<[email protected]>...
> > "Thomas T. Veldhouse" <[email protected]> wrote in message
> > news:[email protected]...
> > > In alt.cellular.sprintpcs Bob Smith <[email protected]>
> > wrote:
> > > >
> > > > Just what did SPCS do wrong? You agreed to the activation fee and
the
> > first
> > > > month's billing when you bought the phone. I am not aware of any
> > wireless
> > > > provider who would prorate the first month's service fee.
> > > >
> > > > Bob
> > > >
> > >
> > > Bob, this guy has posted this story here before. He is trolling as it
> > > is a repeat. In any event, he does not appear to be posting from
Hawii
> > >
> >
> > Absolutely correct Tom. Ole Mikey is in San Diego ... but he started
this
> > thread, mentioning he bought a SPCS phone at a Costco in Oahu ... .
> >
> > Bob
>
> O boy. you caught me I said I bought the phone on Oahu and tried
> returning it in San Diego! Once again I'm faced with a Sprint
> employee that doesn't use his head. Some folks have two places of
> residence.

"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
> Just what did SPCS do wrong? You agreed to the activation fee and the
first
> month's billing when you bought the phone. I am not aware of any wireless
> provider who would prorate the first month's service fee.

Every single carrier in Australia does.
Its the way any billing system should work

"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
>
> "Mike" <[email protected]> wrote in message
> news:[email protected]...
>
> <snipped>
> > >
> > > Just what did SPCS do wrong? You agreed to the activation fee and the
> first
> > > month's billing when you bought the phone. I am not aware of any
> wireless
> > > provider who would prorate the first month's service fee.
> > >
> > > Bob
> >
> >
> > What did Sprint Do Wrong.. You have to be joking right? Sprint first
> > misrepresented what the terms were "verbally" to me, obviously not in
> > writing.
>
> Oh? You didn't buy your phone at SPCS. You bought it at Costco. Did you
ever
> take the time to see what areas were covered by SPCS in HA, or check out
> their website to review what coverage was available, or go through the
> plans, and see what your responsibility would be?
>
> > Not all of us have 4 hours to sit in Costco with our lawyers
> > and read the points of a contract; we sometimes take what is said to
> > us for granted. It doesn't make sense anyways, why would Sprint offer
> > me 14 days to return this phone, Costco will return anything, no
> > questions asked anyways. Why does Sprint use that as a selling point?
>
> Every wireless provider offers a 14 day (or more) return policy. It's on
the
> equipment. You still are responsible for the activation and first month's
> service fee.
>
> > Second they deliberately acted like they knew nothing about a 14 day
> > money back guarantee. I had to explicitly tell their customer service
> > staff, I WANT MY 14 DAY RETURN GUARANTEE. It was like talking to the
> > borg and giving some special voice command. Even then as they showed
> > they would only drop the bill down to 100 dollars, the rest was in the
> > small print.
>
> Who is they? The Costco employee? SPCS customer service?
>
> > Third, the customer service on the phone stated I had too visit one of
> > their store locations to cancel the phone.
>
> Who suggested that? Costco customer service? or SPCS?
>
> > In fact there is a phone
> > number to do this. I had to not only go to the store, but later I had
> > to call again to their customer service to cancel the phone because
> > their store wouldn't do it, ahhh. I guess they don't care if they
> > waste someone's day.
>
> I have no clue about this sequence of events and why someone from SPCS
would
> tell you to go to the store. Again, if it was a Costco employee who told
you
> to go to the store, then how can you blame SPCS? Even in the phone manual
> that comes with the phone, it tells you who to call about service, etc.
>
> > Fourth, the company bills me with random jumbled charges. If you use
> > their service for two days, it's billed like you used it for 30 days.
> > If you try to contest how they're billing you, they just keep putting
> > 15 dollar late fees on your bill.
>
> Yes, you are billed for the whole month's service. What's more, the fee is
> based on minutes and within a time frame. Not saying you did this, but
it's
> more than possible for one to burn up a full month's worth of minutes
within
> a couple of days, depending on the plan you went with. That's why a full
> month is charged.

Thats stupid.
If he is disconnected within the first month, not only should the plan fee
be prorated, but the minutes too.
Simple billing system tasks
Sounds like you guys are a bit behind in the good ole US of A

> Why do non-americans always have something negative to say about america?

Because sometimes you act like wankers

> Get over it, there is no utopia country, so why talk poorly about mine?

Why not?

"Michael" <[email protected]> wrote in message
news:[email protected]...
>
> "Bob Smith" <[email protected]> wrote in message
> news:[email protected]...
> > Just what did SPCS do wrong? You agreed to the activation fee and the
> first
> > month's billing when you bought the phone. I am not aware of any
wireless
> > provider who would prorate the first month's service fee.
>
> Every single carrier in Australia does.
> Its the way any billing system should work

Ahhh, but we aren't in Australia last time I looked at the map. To follow up
this and your follow up post, as an example, if one buys a 500/mo. plan,
used 100 minutes in two days, it could get more expensive to the customer,
as that plan allows an average of 17 minutes of calls per day. If the plan
is cancelled in 2 days, 34 minutes would be allowed and the 66 minutes in
overage, would be billed at a much higher rate of $0.40 to $0.50 a minute.

Bob

Bob Smith wrote:
To follow up
> this and your follow up post, as an example, if one buys a 500/mo. plan,
> used 100 minutes in two days, it could get more expensive to the customer,
> as that plan allows an average of 17 minutes of calls per day. If the plan
> is cancelled in 2 days, 34 minutes would be allowed and the 66 minutes in
> overage, would be billed at a much higher rate of $0.40 to $0.50 a minute.

If you follow that formula to the bitter end, the total charges could be a lot
higher than the agreed upon plan of (say) $45 per month for 500 minutes.
I hope there is a ceiling that tops out at the monthly rate, as long as the
500 minutes weren't exceeded.

--
John Richards

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In alt.cellular.sprintpcs John Richards <[email protected]> wrote:

> If you follow that formula to the bitter end, the total charges could be a lot
> higher than the agreed upon plan of (say) $45 per month for 500 minutes.
> I hope there is a ceiling that tops out at the monthly rate, as long as the
> 500 minutes weren't exceeded.
>

Eh? If you followed that formula to the very end, you would have used
more than 500 minutes. That was the point of the post. A prorated bill
is based off of a prorated plan (30 days). So, 6 days would equate to
100 minutes and if a user used 110 minutes, they would have 10 minutes of
overage.

- --

Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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"Thomas T. Veldhouse" <[email protected]> wrote in message news:[email protected]...
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
>
> In alt.cellular.sprintpcs John Richards <[email protected]> wrote:
>
> > If you follow that formula to the bitter end, the total charges could be a lot
> > higher than the agreed upon plan of (say) $45 per month for 500 minutes.
> > I hope there is a ceiling that tops out at the monthly rate, as long as the
> > 500 minutes weren't exceeded.
> >
>
> Eh? If you followed that formula to the very end, you would have used
> more than 500 minutes. That was the point of the post. A prorated bill
> is based off of a prorated plan (30 days). So, 6 days would equate to
> 100 minutes and if a user used 110 minutes, they would have 10 minutes of
> overage.

Where do you get this "more than 500 minutes"?
Quoting Bob Smith:
> if one buys a 500/mo. plan,
> used 100 minutes in two days, it could get more expensive to the customer,
> as that plan allows an average of 17 minutes of calls per day. If the plan
> is cancelled in 2 days, 34 minutes would be allowed and the 66 minutes in
> overage, would be billed at a much higher rate of $0.40 to $0.50 a minute.

Suppose he used all 500 minutes the first two days, then cancelled. Using
Bob's formula, the customer would have 466 "overage" minutes, resulting in
a charge of about $233. This makes no sense because it exceeds a normal
whole month of charges ($45). Why should Sprint get more revenue for
two days use as opposed to 30 days of use when the total air time is the same?
Sprint's billing system shouldn't care if I use all of my 500 minutes the first
few days or whether I dribble it out a little at a time (17 minutes per day).

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In alt.cellular.sprintpcs John Richards <[email protected]> wrote:
>
> Where do you get this "more than 500 minutes"?
> Quoting Bob Smith:
>> if one buys a 500/mo. plan,
>> used 100 minutes in two days, it could get more expensive to the customer,
>> as that plan allows an average of 17 minutes of calls per day. If the plan
>> is cancelled in 2 days, 34 minutes would be allowed and the 66 minutes in
>> overage, would be billed at a much higher rate of $0.40 to $0.50 a minute.
>
> Suppose he used all 500 minutes the first two days, then cancelled. Using
> Bob's formula, the customer would have 466 "overage" minutes, resulting in
> a charge of about $233. This makes no sense because it exceeds a normal
> whole month of charges ($45). Why should Sprint get more revenue for
> two days use as opposed to 30 days of use when the total air time is the same?
> Sprint's billing system shouldn't care if I use all of my 500 minutes the first
> few days or whether I dribble it out a little at a time (17 minutes per day).
>

That is not "Bob's" forumula ... that is simply how proration works, by
definition. You might want to talk to Webster about that one.

- --

Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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"Thomas T. Veldhouse" wrote:
>
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
>
> In alt.cellular.sprintpcs John Richards <[email protected]> wrote:
> >
> > Where do you get this "more than 500 minutes"?
> > Quoting Bob Smith:
> >> if one buys a 500/mo. plan,
> >> used 100 minutes in two days, it could get more expensive to the customer,
> >> as that plan allows an average of 17 minutes of calls per day. If the plan
> >> is cancelled in 2 days, 34 minutes would be allowed and the 66 minutes in
> >> overage, would be billed at a much higher rate of $0.40 to $0.50 a minute.
> >
> > Suppose he used all 500 minutes the first two days, then cancelled. Using
> > Bob's formula, the customer would have 466 "overage" minutes, resulting in
> > a charge of about $233. This makes no sense because it exceeds a normal
> > whole month of charges ($45). Why should Sprint get more revenue for
> > two days use as opposed to 30 days of use when the total air time is the same?
> > Sprint's billing system shouldn't care if I use all of my 500 minutes the first
> > few days or whether I dribble it out a little at a time (17 minutes per day).
> >
>
> That is not "Bob's" forumula ... that is simply how proration works, by
> definition. You might want to talk to Webster about that one.

Maybe the folks at Webster will change it to "Bob's Formula," kinda like
"Bernoulli's Equation."

Pretty cool having something, that works, named after you! <g>

Larry

"Thomas T. Veldhouse" <[email protected]> wrote in message
news:[email protected]...
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
>
> In alt.cellular.sprintpcs John Richards <[email protected]> wrote:
>
> > If you follow that formula to the bitter end, the total charges could be
a lot
> > higher than the agreed upon plan of (say) $45 per month for 500 minutes.
> > I hope there is a ceiling that tops out at the monthly rate, as long as
the
> > 500 minutes weren't exceeded.
> >
>
> Eh? If you followed that formula to the very end, you would have used
> more than 500 minutes. That was the point of the post. A prorated bill
> is based off of a prorated plan (30 days). So, 6 days would equate to
> 100 minutes and if a user used 110 minutes, they would have 10 minutes of
> overage.
>

That would explain why they do it different in Australia- too much math
involved.

"Lawrence Glasser" <[email protected]> wrote in message
news:[email protected]...
> "Thomas T. Veldhouse" wrote:
> >
> > -----BEGIN PGP SIGNED MESSAGE-----
> > Hash: SHA1
> >
> > In alt.cellular.sprintpcs John Richards <[email protected]> wrote:
> > >
> > > Where do you get this "more than 500 minutes"?
> > > Quoting Bob Smith:
> > >> if one buys a 500/mo. plan,
> > >> used 100 minutes in two days, it could get more expensive to the
customer,
> > >> as that plan allows an average of 17 minutes of calls per day. If the
plan
> > >> is cancelled in 2 days, 34 minutes would be allowed and the 66
minutes in
> > >> overage, would be billed at a much higher rate of $0.40 to $0.50 a
minute.
> > >
> > > Suppose he used all 500 minutes the first two days, then cancelled.
Using
> > > Bob's formula, the customer would have 466 "overage" minutes,
resulting in
> > > a charge of about $233. This makes no sense because it exceeds a
normal
> > > whole month of charges ($45). Why should Sprint get more revenue for
> > > two days use as opposed to 30 days of use when the total air time is
the same?
> > > Sprint's billing system shouldn't care if I use all of my 500 minutes
the first
> > > few days or whether I dribble it out a little at a time (17 minutes
per day).
> > >
> >
> > That is not "Bob's" forumula ... that is simply how proration works, by
> > definition. You might want to talk to Webster about that one.
>
> Maybe the folks at Webster will change it to "Bob's Formula," kinda like
> "Bernoulli's Equation."
>
> Pretty cool having something, that works, named after you! <g>
>
> Larry

Hey, I'll go for that ...

Bob

"John Richards" <[email protected]> wrote in message
news:[email protected]...
> Bob Smith wrote:
> To follow up
> > this and your follow up post, as an example, if one buys a 500/mo. plan,
> > used 100 minutes in two days, it could get more expensive to the
customer,
> > as that plan allows an average of 17 minutes of calls per day. If the
plan
> > is cancelled in 2 days, 34 minutes would be allowed and the 66 minutes
in
> > overage, would be billed at a much higher rate of $0.40 to $0.50 a
minute.
>
> If you follow that formula to the bitter end, the total charges could be a
lot
> higher than the agreed upon plan of (say) $45 per month for 500 minutes.
> I hope there is a ceiling that tops out at the monthly rate, as long as
the
> 500 minutes weren't exceeded.

John, there is no cap. If the user did burn their whole monthly bucket of
minutes in that short of a time, they will have to pay. They should also get
their brain examined for using so many minutes in such a short time and not
agreeing to go with a higher minutes plan in the first place ...

Bob