More rookie CSRs

Readnewsgroups wrote:

>>if you say your call
>>center is so much better then prove it by posting the phone number.
>
>
> it is IMPOSSIBLE to dial any specific number and get a specific CALL CENTER.
> This shows that you know nothing of the structure of a multi-call-center
> organization.


Uhhh...actually Phillipe is right on this one.

A toll free number isn't a true number, per se. It's more a virtual
forwarding number that operates under a certain set of rules on how to
route a call. But in order to route those calls, a direct dial-in
number is necessary.

Even so, any CS rep would be wise not to give out the direct number to
their call center, even assuming they know what the number is. Doing so
on usenet is tantamount to inviting a couple hundred Phillipes to skew
your center's call load and make it busier than it should be.

--
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› See More: More rookie CSRs

In article <[email protected]>,
Isaiah Beard <[email protected]> wrote:

> Even so, any CS rep would be wise not to give out the direct number to
> their call center, even assuming they know what the number is. Doing so
> on usenet is tantamount to inviting a couple hundred folks to skew
> your center's call load and make it busier than it should be.


But the rep from that call center has no business then advertising his
call center does things right when others don't; and saying we should
contact his call center. And his suggestion is more onerus for Sprint.
"Call *2, Hang up if you get wrong call center"

P.S. How do I know Vision has been added to my Account if it doesn't say
so under "My Plan" on the web?

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Isaiah Beard <[email protected]> wrote:
>
> > Even so, any CS rep would be wise not to give out the direct number to
> > their call center, even assuming they know what the number is. Doing so
> > on usenet is tantamount to inviting a couple hundred folks to skew
> > your center's call load and make it busier than it should be.
>
>
> But the rep from that call center has no business then advertising his
> call center does things right when others don't; and saying we should
> contact his call center. And his suggestion is more onerus for Sprint.
> "Call *2, Hang up if you get wrong call center"
>
> P.S. How do I know Vision has been added to my Account if it doesn't say
> so under "My Plan" on the web?

It should show up on your next billing cycle ...

Bob

>Nor do you.
>
>Every call center has it's own dial in number, that will reach only that
>call center.
>These numbers aren't public, but someone who works in that call center
>should know it.
>I wouldn't post one of these numbers, but it IS POSSIBLE.
>
>Worked in four call centers over an eight year period.
>
>
>John
>
>
>
>
>
>
>
>

>Nor do you.
>
>Every call center has it's own dial in number, that will reach only that
>call center.
>These numbers aren't public, but someone who works in that call center
>should know it.
>I wouldn't post one of these numbers, but it IS POSSIBLE.
>
>Worked in four call centers over an eight year period.
>
>
Sprint Call centers do not have numbers one can call and get specific call
centers I HAVE worked at Sprint in the past and have a daughter who has been
there several years - plus know some management personnel too. Not saying
whereever you worked couldn't do this but Sprint doesn't.
>
>
>

>ut in order to route those calls, a direct dial-in
>number is necessary.

Yes, that is true but those direct dial-in numbers are not given to CS
personnel - if one were to find this somehow and gave it out that would be the
end of his/her job. Using the direct dial-in number is necessary to set up the
call center and I agree with this.