More rookie CSRs

Still trying to get Vision on my account.

Today's CSR

"The RL2500 doesn't support Vision" and of course no conversation can
extend past six minutes, so before that time, I'm transferred back to
"15-20" minutes WAIT. Apparently all they are fully trained to do is to
make sure no call lasts longer than six minutes.

It appears handle time limits are being VERY STRONGLY enforced in the
North Carolina Call Center.

Robert M. wrote:
> Still trying to get Vision on my account.
>
> Today's CSR
>
> "The RL2500 doesn't support Vision" and of course no conversation can
> extend past six minutes, so before that time, I'm transferred back to
> "15-20" minutes WAIT. Apparently all they are fully trained to do is to
> make sure no call lasts longer than six minutes.
>
> It appears handle time limits are being VERY STRONGLY enforced in the
> North Carolina Call Center.
have you gotten up to Tier1 Data Support? They should be able to help
you. (if they can't, they should put you into trouble management)
-rob

In article <DnKZb.11804$lQ2.4100@okepread02>,
Robert Edward Merkle <robmerkle@cox.net> wrote:

> Robert M. wrote:
> > Still trying to get Vision on my account.
> >
> > Today's CSR
> >
> > "The RL2500 doesn't support Vision" and of course no conversation can
> > extend past six minutes, so before that time, I'm transferred back to
> > "15-20" minutes WAIT. Apparently all they are fully trained to do is to
> > make sure no call lasts longer than six minutes.
> >
> > It appears handle time limits are being VERY STRONGLY enforced in the
> > North Carolina Call Center.
> have you gotten up to Tier1 Data Support? They should be able to help
> you. (if they can't, they should put you into trouble management)
> -rob

The rookie CSRs can't even decide if I have a "consumer" plan or a
"business" plan. CSR's from those respective departments each insist my
issues need to be handled by someone in the other department.

That's crap. I'm sorry. hang up and dial *2 again, you're sure to go
to a different call center. -That wouldn't happen where I work.
Next time you call, simply ask to speak to "Tier 1 Data Support" at the
start of the call.
rob



Robert M. wrote:
> In article <DnKZb.11804$lQ2.4100@okepread02>,
> Robert Edward Merkle <robmerkle@cox.net> wrote:
>
>
>>Robert M. wrote:
>>
>>>Still trying to get Vision on my account.
>>>
>>>Today's CSR
>>>
>>>"The RL2500 doesn't support Vision" and of course no conversation can
>>>extend past six minutes, so before that time, I'm transferred back to
>>>"15-20" minutes WAIT. Apparently all they are fully trained to do is to
>>>make sure no call lasts longer than six minutes.
>>>
>>>It appears handle time limits are being VERY STRONGLY enforced in the
>>> North Carolina Call Center.
>>
>>have you gotten up to Tier1 Data Support? They should be able to help
>>you. (if they can't, they should put you into trouble management)
>>-rob
>
>
> The rookie CSRs can't even decide if I have a "consumer" plan or a
> "business" plan. CSR's from those respective departments each insist my
> issues need to be handled by someone in the other department.

In article <_s3_b.12991$lQ2.4421@okepread02>,
Robert Edward Merkle <robmerkle@cox.net> wrote:

> That's crap. I'm sorry. hang up and dial *2 again, you're sure to go
> to a different call center. -That wouldn't happen where I work.
> Next time you call, simply ask to speak to "Tier 1 Data Support" at the
> start of the call.
> rob


Where do you work, and whats a direct dial number to get in there???

Otherwise you're blowing smoke.


y Using your suggested method ou'd have to wait on hold for 20 minutes
before you'd get a CSR again, and not all them will identify where they
are.

And you ask for "Tier One" they start to quiz one, pull up your files,
and try to solve it themselves, only to find out just before their 6
minutes of handle time are up that they don't know, and then say "Hang
on I'll transfer you" and if you're persistant enought o wait on hold
another 20 minutes you'll fiund out your NOT TRANSFERED TO DATA SUPPORT.

"Robert M." <rmarkoff@msn.com> wrote in message
news:rmarkoff-D7C8C3.09071422022004@news2.west.earthlink.net...
> In article <_s3_b.12991$lQ2.4421@okepread02>,
> Robert Edward Merkle <robmerkle@cox.net> wrote:
>
> > That's crap. I'm sorry. hang up and dial *2 again, you're sure to go
> > to a different call center. -That wouldn't happen where I work.
> > Next time you call, simply ask to speak to "Tier 1 Data Support" at the
> > start of the call.
> > rob
>
>
> Where do you work, and whats a direct dial number to get in there???
>
> Otherwise you're blowing smoke.
>
>
> y Using your suggested method ou'd have to wait on hold for 20 minutes
> before you'd get a CSR again, and not all them will identify where they
> are.
>
> And you ask for "Tier One" they start to quiz one, pull up your files,
> and try to solve it themselves, only to find out just before their 6
> minutes of handle time are up that they don't know, and then say "Hang
> on I'll transfer you" and if you're persistant enought o wait on hold
> another 20 minutes you'll fiund out your NOT TRANSFERED TO DATA SUPPORT.

Trollish lies from a Sprint antagonist.

Robert M. wrote:
> In article <_s3_b.12991$lQ2.4421@okepread02>,
> Robert Edward Merkle <robmerkle@cox.net> wrote:
>
>
>>That's crap. I'm sorry. hang up and dial *2 again, you're sure to go
>>to a different call center. -That wouldn't happen where I work.
>>Next time you call, simply ask to speak to "Tier 1 Data Support" at the
>>start of the call.
>>rob
>
>
>
> Where do you work, and whats a direct dial number to get in there???
>
> Otherwise you're blowing smoke.
>
>
> y Using your suggested method ou'd have to wait on hold for 20 minutes
> before you'd get a CSR again, and not all them will identify where they
> are.
>
> And you ask for "Tier One" they start to quiz one, pull up your files,
> and try to solve it themselves, only to find out just before their 6
> minutes of handle time are up that they don't know, and then say "Hang
> on I'll transfer you" and if you're persistant enought o wait on hold
> another 20 minutes you'll fiund out your NOT TRANSFERED TO DATA SUPPORT.

blowing smoke? sorry. i won't post here anymore. bye.

"Robert Edward Merkle" <robmerkle@cox.net> wrote in message
news:NT4_b.12993$lQ2.5214@okepread02...
<snipped>


> blowing smoke? sorry. i won't post here anymore. bye.


Don't let ole Phillipe chase you away Robert. He's a troll and a liar ...

Bob

In article <NT4_b.12993$lQ2.5214@okepread02>,
Robert Edward Merkle <robmerkle@cox.net> wrote:

> Robert M. wrote:
> > In article <_s3_b.12991$lQ2.4421@okepread02>,
> > Robert Edward Merkle <robmerkle@cox.net> wrote:
> >
> >
> >>That's crap. I'm sorry. hang up and dial *2 again, you're sure to go
> >>to a different call center. -That wouldn't happen where I work.
> >>Next time you call, simply ask to speak to "Tier 1 Data Support" at the
> >>start of the call.
> >>rob
> >
> >
> >
> > Where do you work, and whats a direct dial number to get in there???
> >
> > Otherwise you're blowing smoke.
> >
> >
> > y Using your suggested method ou'd have to wait on hold for 20 minutes
> > before you'd get a CSR again, and not all them will identify where they
> > are.
> >
> > And you ask for "Tier One" they start to quiz one, pull up your files,
> > and try to solve it themselves, only to find out just before their 6
> > minutes of handle time are up that they don't know, and then say "Hang
> > on I'll transfer you" and if you're persistant enought o wait on hold
> > another 20 minutes you'll find out you're NOT TRANSFERED TO DATA SUPPORT.
>
> blowing smoke? sorry. i won't post here anymore. bye.


If you can't handle the truth, then so be it. if you say your call
center is so much better then prove it by posting the phone number.

"Robert M." <rmarkoff@msn.com> wrote in message
news:rmarkoff-966A2B.12085522022004@news2.west.earthlink.net...

>
>
> If you can't handle the truth, then so be it. if you say your call
> center is so much better then prove it by posting the phone number.

In order for him to handle the truth, you'd have to start using it.

>if you say your call
>center is so much better then prove it by posting the phone number.

it is IMPOSSIBLE to dial any specific number and get a specific CALL CENTER.
This shows that you know nothing of the structure of a multi-call-center
organization.

"Readnewsgroups" <readnewsgroups@aol.com> wrote in message
news:20040222204005.02929.00000163@mb-m15.aol.com...

> This shows that you know nothing of the structure of a multi-call-center
> organization.

Among other things.

"Readnewsgroups" <readnewsgroups@aol.com> wrote in message
news:20040222204005.02929.00000163@mb-m15.aol.com...
> >if you say your call
> >center is so much better then prove it by posting the phone number.
>
> it is IMPOSSIBLE to dial any specific number and get a specific CALL
CENTER.
> This shows that you know nothing of the structure of a multi-call-center
> organization.

Nor do you.

Every call center has it's own dial in number, that will reach only that
call center.
These numbers aren't public, but someone who works in that call center
should know it.
I wouldn't post one of these numbers, but it IS POSSIBLE.

Worked in four call centers over an eight year period.


John

In article <20040222204005.02929.00000163@mb-m15.aol.com>,
readnewsgroups@aol.com (Readnewsgroups) wrote:

> it is IMPOSSIBLE to dial any specific number and get a specific CALL CENTER.
> This shows that you know nothing of the structure of a multi-call-center
> organization.

He was the one suggesting users keep recalling (ignoring the long hold
times) to get "his" call enter.

I know what you say is true, but was trying to point out how silly his
suggestion was, as you have to be on hold till you get to a CSR to have
any hope of knowing where you have reached, and even then some SCSRs
wont identify where they are.

In article <XLe_b.33662$M76.28915@fe2.texas.rr.com>,
"John" <not@released.com> wrote:

> Nor do you.
>
> Every call center has it's own dial in number, that will reach only that
> call center.
> These numbers aren't public, but someone who works in that call center
> should know it.
> I wouldn't post one of these numbers, but it IS POSSIBLE.
>
> Worked in four call centers over an eight year period.


Thank you:

He was the one suggesting users keep recalling (ignoring the long hold
times) to get "his" call enter.

I know what you say is true, but was trying to point out how silly his
suggestion was, as you have to be on hold till you get to a CSR to have
any hope of knowing where you have reached, and even then some SCSRs
wont identify where they are.