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  1. #1
    Remove SPAM From Address to Reply
    Guest
    OK, I've waded through hundreds of posts that I found by searching on
    "Sprint, PCS, Retention", and read the success stories of folks
    getting sweet deals, but so far I can't find where anyone posts
    exactly how to get the Retention Department.

    I've been a Sprint PCS customer for 4 years, and currently do not have
    a contract commitment. I plan to stay with Sprint anyway, so signing
    up for more time wouldn't be a problem, particularly if it got me some
    sort of credit or more AT minutes (I currently have 450 AT, Nationwide
    LD, 2000 8 pm N/W, for about $34).

    So, do I just dial *2 and ask for the "Retention Specialist"? What is
    the process for bargaining, and what's the current set of incentives?
    I assume they change monthly.

    thanks,

    Martin



    See More: How To Reach Sprint Retention Department



  2. #2
    Robert M.
    Guest

    Re: How To Reach Sprint Retention Department

    In article <a15138d0.0403181548.6eeb2bcf@posting.google.com>,
    funkychateauSPAM@yahoo.com (Remove SPAM From Address to Reply) wrote:

    > OK, I've waded through hundreds of posts that I found by searching on
    > "Sprint, PCS, Retention", and read the success stories of folks
    > getting sweet deals, but so far I can't find where anyone posts
    > exactly how to get the Retention Department.
    >
    > I've been a Sprint PCS customer for 4 years, and currently do not have
    > a contract commitment. I plan to stay with Sprint anyway, so signing
    > up for more time wouldn't be a problem, particularly if it got me some
    > sort of credit or more AT minutes (I currently have 450 AT, Nationwide
    > LD, 2000 8 pm N/W, for about $34).
    >
    > So, do I just dial *2 and ask for the "Retention Specialist"? What is
    > the process for bargaining, and what's the current set of incentives?
    > I assume they change monthly.


    Nope, you call Cancellation. 1-866-207-7913

    You can ask what's the best they can offer you to stay with SprintPCS.
    You heard you could get 750 Anytime minutes and unlimited Nights and
    weekends atarting at 8 PM for $40. ir 300 Anytime minutes for $30 with
    300 bonus minutes for 600 minutes total Anytime, and 8 PM nights and
    weekends unlimited.



  3. #3
    Remove SPAM From Address to Reply
    Guest

    Re: How To Reach Sprint Retention Department

    "Robert M." <rmarkoff@msn.com> wrote in message news:<rmarkoff-BA6E70.17570118032004@news2.west.earthlink.net>...
    > In article <a15138d0.0403181548.6eeb2bcf@posting.google.com>,
    > funkychateauSPAM@yahoo.com (Remove SPAM From Address to Reply) wrote:
    >
    > > OK, I've waded through hundreds of posts that I found by searching on
    > > "Sprint, PCS, Retention", and read the success stories of folks
    > > getting sweet deals, but so far I can't find where anyone posts
    > > exactly how to get the Retention Department.
    > >
    > > I've been a Sprint PCS customer for 4 years, and currently do not have
    > > a contract commitment. I plan to stay with Sprint anyway, so signing
    > > up for more time wouldn't be a problem, particularly if it got me some
    > > sort of credit or more AT minutes (I currently have 450 AT, Nationwide
    > > LD, 2000 8 pm N/W, for about $34).
    > >
    > > So, do I just dial *2 and ask for the "Retention Specialist"? What is
    > > the process for bargaining, and what's the current set of incentives?
    > > I assume they change monthly.

    >
    > Nope, you call Cancellation. 1-866-207-7913
    >
    > You can ask what's the best they can offer you to stay with SprintPCS.
    > You heard you could get 750 Anytime minutes and unlimited Nights and
    > weekends atarting at 8 PM for $40. ir 300 Anytime minutes for $30 with
    > 300 bonus minutes for 600 minutes total Anytime, and 8 PM nights and
    > weekends unlimited.



    Robert,

    Don't know where you got this information. I called the number you
    provided, and it reaches a department at Sprint called "Consumer Gold".
    They also told me that the Retention Department at Sprint no longer
    exists. Can that be correct? If so, then I guess that's why I couldn't
    find any posts telling how to reach them.

    Martin



  4. #4
    Robert M.
    Guest

    Re: How To Reach Sprint Retention Department

    In article <a15138d0.0403221039.7eb5aeb4@posting.google.com>,
    funkychateauSPAM@yahoo.com (Remove SPAM From Address to Reply) wrote:

    > > Nope, you call Cancellation. 1-866-207-7913
    > >
    > > You can ask what's the best they can offer you to stay with SprintPCS.
    > > You heard you could get 750 Anytime minutes and unlimited Nights and
    > > weekends atarting at 8 PM for $40. ir 300 Anytime minutes for $30 with
    > > 300 bonus minutes for 600 minutes total Anytime, and 8 PM nights and
    > > weekends unlimited.

    >
    >
    > Robert,
    >
    > Don't know where you got this information. I called the number you
    > provided, and it reaches a department at Sprint called "Consumer Gold".
    > They also told me that the Retention Department at Sprint no longer
    > exists. Can that be correct? If so, then I guess that's why I couldn't
    > find any posts telling how to reach them.


    Did I say call Retention? No I did not.



  5. #5
    Scott Stephenson
    Guest

    Re: How To Reach Sprint Retention Department


    "Robert M." <rmarkoff@msn.com> wrote in message
    news:rmarkoff-A32F28.15394622032004@news1.west.earthlink.net...
    > In article <a15138d0.0403221039.7eb5aeb4@posting.google.com>,
    > funkychateauSPAM@yahoo.com (Remove SPAM From Address to Reply) wrote:
    >
    > > > Nope, you call Cancellation. 1-866-207-7913
    > > >
    > > > You can ask what's the best they can offer you to stay with SprintPCS.
    > > > You heard you could get 750 Anytime minutes and unlimited Nights and
    > > > weekends atarting at 8 PM for $40. ir 300 Anytime minutes for $30 with
    > > > 300 bonus minutes for 600 minutes total Anytime, and 8 PM nights and
    > > > weekends unlimited.

    > >
    > >
    > > Robert,
    > >
    > > Don't know where you got this information. I called the number you
    > > provided, and it reaches a department at Sprint called "Consumer Gold".
    > > They also told me that the Retention Department at Sprint no longer
    > > exists. Can that be correct? If so, then I guess that's why I couldn't
    > > find any posts telling how to reach them.

    >
    > Did I say call Retention? No I did not.


    Yes you did- Cancellation and Retention are the same group. If you call
    tocancel, they try to retain you.





  6. #6
    Cell merger
    Guest

    Re: How To Reach Sprint Retention Department

    There is no "retention" group.

    One calls, says they're off contract, they like the deals on T-Mobile, what
    would Sprint offer to retain you?, you've heard tell they can give you 300
    Minutes for $30 with 300 bomus minutes and 8 PM nights and weekends.



  7. #7
    Scott Stephenson
    Guest

    Re: How To Reach Sprint Retention Department


    "Cell merger" <cellmerger@aol.com> wrote in message
    news:20040323102257.29957.00000313@mb-m19.aol.com...
    > There is no "retention" group.
    >
    > One calls, says they're off contract, they like the deals on T-Mobile,

    what
    > would Sprint offer to retain you?, you've heard tell they can give you 300
    > Minutes for $30 with 300 bomus minutes and 8 PM nights and weekends.


    Let's say a customer calls and says they want to cancel- period. Are you
    saying that the cancellation is processed with no questions asked, or is the
    caller transferred to a group that tries to talk them out of it?





  8. #8
    Lawrence Glasser
    Guest

    Re: How To Reach Sprint Retention Department

    Scott Stephenson wrote:
    >
    > "Cell merger" <cellmerger@aol.com> wrote in message
    > news:20040323102257.29957.00000313@mb-m19.aol.com...
    > > There is no "retention" group.
    > >
    > > One calls, says they're off contract, they like the deals on T-Mobile,

    > what
    > > would Sprint offer to retain you?, you've heard tell they can give you 300
    > > Minutes for $30 with 300 bomus minutes and 8 PM nights and weekends.

    >
    > Let's say a customer calls and says they want to cancel- period. Are you
    > saying that the cancellation is processed with no questions asked, or is the
    > caller transferred to a group that tries to talk them out of it?


    In the distant past, I was thinking about cancelling. The first CS Rep that
    I spoke to was ready to cancel my account, immediately. The second offered
    a retention deal.

    I don't know whether things have changed, or it still depends on who you
    speak to...

    Larry



  9. #9
    Scott Stephenson
    Guest

    Re: How To Reach Sprint Retention Department


    "Lawrence Glasser" <lglasser@spamcop.net> wrote in message
    news:406059DF.604283BA@spamcop.net...
    > Scott Stephenson wrote:
    > >
    > > "Cell merger" <cellmerger@aol.com> wrote in message
    > > news:20040323102257.29957.00000313@mb-m19.aol.com...
    > > > There is no "retention" group.
    > > >
    > > > One calls, says they're off contract, they like the deals on T-Mobile,

    > > what
    > > > would Sprint offer to retain you?, you've heard tell they can give you

    300
    > > > Minutes for $30 with 300 bomus minutes and 8 PM nights and weekends.

    > >
    > > Let's say a customer calls and says they want to cancel- period. Are

    you
    > > saying that the cancellation is processed with no questions asked, or is

    the
    > > caller transferred to a group that tries to talk them out of it?

    >
    > In the distant past, I was thinking about cancelling. The first CS Rep

    that
    > I spoke to was ready to cancel my account, immediately. The second offered
    > a retention deal.
    >
    > I don't know whether things have changed, or it still depends on who you
    > speak to...
    >

    The reason I asked this is because Sprint would be the only major provider
    to not attempt a save with a group trained in retention, if they just cancel
    the account.





  10. #10
    Scott Stephenson
    Guest

    Re: How To Reach Sprint Retention Department


    "Scott Stephenson" <scott.stephensonson@adelphia.net> wrote in message
    news:6N2dndXINYmoyv3dRVn-hQ@adelphia.com...
    >
    > "Cell merger" <cellmerger@aol.com> wrote in message
    > news:20040323102257.29957.00000313@mb-m19.aol.com...
    > > There is no "retention" group.
    > >
    > > One calls, says they're off contract, they like the deals on T-Mobile,

    > what
    > > would Sprint offer to retain you?, you've heard tell they can give you

    300
    > > Minutes for $30 with 300 bomus minutes and 8 PM nights and weekends.

    >
    > Let's say a customer calls and says they want to cancel- period. Are you
    > saying that the cancellation is processed with no questions asked, or is

    the
    > caller transferred to a group that tries to talk them out of it?
    >
    >


    Oops- didn't look real close who posted- thought it was someone who knew.
    Nice try, Phil- you have referenced them yourself in the last few days.





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