How To Reach Sprint Retention Department

OK, I've waded through hundreds of posts that I found by searching on
"Sprint, PCS, Retention", and read the success stories of folks
getting sweet deals, but so far I can't find where anyone posts
exactly how to get the Retention Department.

I've been a Sprint PCS customer for 4 years, and currently do not have
a contract commitment. I plan to stay with Sprint anyway, so signing
up for more time wouldn't be a problem, particularly if it got me some
sort of credit or more AT minutes (I currently have 450 AT, Nationwide
LD, 2000 8 pm N/W, for about $34).

So, do I just dial *2 and ask for the "Retention Specialist"? What is
the process for bargaining, and what's the current set of incentives?
I assume they change monthly.

thanks,

Martin

---

› See More: How To Reach Sprint Retention Department

In article <a15138d0.0403181548.6eeb2bcf@posting.google.com>,
funkychateauSPAM@yahoo.com (Remove SPAM From Address to Reply) wrote:

> OK, I've waded through hundreds of posts that I found by searching on
> "Sprint, PCS, Retention", and read the success stories of folks
> getting sweet deals, but so far I can't find where anyone posts
> exactly how to get the Retention Department.
>
> I've been a Sprint PCS customer for 4 years, and currently do not have
> a contract commitment. I plan to stay with Sprint anyway, so signing
> up for more time wouldn't be a problem, particularly if it got me some
> sort of credit or more AT minutes (I currently have 450 AT, Nationwide
> LD, 2000 8 pm N/W, for about $34).
>
> So, do I just dial *2 and ask for the "Retention Specialist"? What is
> the process for bargaining, and what's the current set of incentives?
> I assume they change monthly.

Nope, you call Cancellation. 1-866-207-7913

You can ask what's the best they can offer you to stay with SprintPCS.
You heard you could get 750 Anytime minutes and unlimited Nights and
weekends atarting at 8 PM for $40. ir 300 Anytime minutes for $30 with
300 bonus minutes for 600 minutes total Anytime, and 8 PM nights and
weekends unlimited.

"Robert M." <rmarkoff@msn.com> wrote in message news:<rmarkoff-BA6E70.17570118032004@news2.west.earthlink.net>...
> In article <a15138d0.0403181548.6eeb2bcf@posting.google.com>,
> funkychateauSPAM@yahoo.com (Remove SPAM From Address to Reply) wrote:
>
> > OK, I've waded through hundreds of posts that I found by searching on
> > "Sprint, PCS, Retention", and read the success stories of folks
> > getting sweet deals, but so far I can't find where anyone posts
> > exactly how to get the Retention Department.
> >
> > I've been a Sprint PCS customer for 4 years, and currently do not have
> > a contract commitment. I plan to stay with Sprint anyway, so signing
> > up for more time wouldn't be a problem, particularly if it got me some
> > sort of credit or more AT minutes (I currently have 450 AT, Nationwide
> > LD, 2000 8 pm N/W, for about $34).
> >
> > So, do I just dial *2 and ask for the "Retention Specialist"? What is
> > the process for bargaining, and what's the current set of incentives?
> > I assume they change monthly.
>
> Nope, you call Cancellation. 1-866-207-7913
>
> You can ask what's the best they can offer you to stay with SprintPCS.
> You heard you could get 750 Anytime minutes and unlimited Nights and
> weekends atarting at 8 PM for $40. ir 300 Anytime minutes for $30 with
> 300 bonus minutes for 600 minutes total Anytime, and 8 PM nights and
> weekends unlimited.


Robert,

Don't know where you got this information. I called the number you
provided, and it reaches a department at Sprint called "Consumer Gold".
They also told me that the Retention Department at Sprint no longer
exists. Can that be correct? If so, then I guess that's why I couldn't
find any posts telling how to reach them.

Martin

In article <a15138d0.0403221039.7eb5aeb4@posting.google.com>,
funkychateauSPAM@yahoo.com (Remove SPAM From Address to Reply) wrote:

> > Nope, you call Cancellation. 1-866-207-7913
> >
> > You can ask what's the best they can offer you to stay with SprintPCS.
> > You heard you could get 750 Anytime minutes and unlimited Nights and
> > weekends atarting at 8 PM for $40. ir 300 Anytime minutes for $30 with
> > 300 bonus minutes for 600 minutes total Anytime, and 8 PM nights and
> > weekends unlimited.
>
>
> Robert,
>
> Don't know where you got this information. I called the number you
> provided, and it reaches a department at Sprint called "Consumer Gold".
> They also told me that the Retention Department at Sprint no longer
> exists. Can that be correct? If so, then I guess that's why I couldn't
> find any posts telling how to reach them.

Did I say call Retention? No I did not.

"Robert M." <rmarkoff@msn.com> wrote in message
news:rmarkoff-A32F28.15394622032004@news1.west.earthlink.net...
> In article <a15138d0.0403221039.7eb5aeb4@posting.google.com>,
> funkychateauSPAM@yahoo.com (Remove SPAM From Address to Reply) wrote:
>
> > > Nope, you call Cancellation. 1-866-207-7913
> > >
> > > You can ask what's the best they can offer you to stay with SprintPCS.
> > > You heard you could get 750 Anytime minutes and unlimited Nights and
> > > weekends atarting at 8 PM for $40. ir 300 Anytime minutes for $30 with
> > > 300 bonus minutes for 600 minutes total Anytime, and 8 PM nights and
> > > weekends unlimited.
> >
> >
> > Robert,
> >
> > Don't know where you got this information. I called the number you
> > provided, and it reaches a department at Sprint called "Consumer Gold".
> > They also told me that the Retention Department at Sprint no longer
> > exists. Can that be correct? If so, then I guess that's why I couldn't
> > find any posts telling how to reach them.
>
> Did I say call Retention? No I did not.

Yes you did- Cancellation and Retention are the same group. If you call
tocancel, they try to retain you.

There is no "retention" group.

One calls, says they're off contract, they like the deals on T-Mobile, what
would Sprint offer to retain you?, you've heard tell they can give you 300
Minutes for $30 with 300 bomus minutes and 8 PM nights and weekends.

"Cell merger" <cellmerger@aol.com> wrote in message
news:20040323102257.29957.00000313@mb-m19.aol.com...
> There is no "retention" group.
>
> One calls, says they're off contract, they like the deals on T-Mobile,
what
> would Sprint offer to retain you?, you've heard tell they can give you 300
> Minutes for $30 with 300 bomus minutes and 8 PM nights and weekends.

Let's say a customer calls and says they want to cancel- period. Are you
saying that the cancellation is processed with no questions asked, or is the
caller transferred to a group that tries to talk them out of it?

Scott Stephenson wrote:
>
> "Cell merger" <cellmerger@aol.com> wrote in message
> news:20040323102257.29957.00000313@mb-m19.aol.com...
> > There is no "retention" group.
> >
> > One calls, says they're off contract, they like the deals on T-Mobile,
> what
> > would Sprint offer to retain you?, you've heard tell they can give you 300
> > Minutes for $30 with 300 bomus minutes and 8 PM nights and weekends.
>
> Let's say a customer calls and says they want to cancel- period. Are you
> saying that the cancellation is processed with no questions asked, or is the
> caller transferred to a group that tries to talk them out of it?

In the distant past, I was thinking about cancelling. The first CS Rep that
I spoke to was ready to cancel my account, immediately. The second offered
a retention deal.

I don't know whether things have changed, or it still depends on who you
speak to...

Larry

"Lawrence Glasser" <lglasser@spamcop.net> wrote in message
news:406059DF.604283BA@spamcop.net...
> Scott Stephenson wrote:
> >
> > "Cell merger" <cellmerger@aol.com> wrote in message
> > news:20040323102257.29957.00000313@mb-m19.aol.com...
> > > There is no "retention" group.
> > >
> > > One calls, says they're off contract, they like the deals on T-Mobile,
> > what
> > > would Sprint offer to retain you?, you've heard tell they can give you
300
> > > Minutes for $30 with 300 bomus minutes and 8 PM nights and weekends.
> >
> > Let's say a customer calls and says they want to cancel- period. Are
you
> > saying that the cancellation is processed with no questions asked, or is
the
> > caller transferred to a group that tries to talk them out of it?
>
> In the distant past, I was thinking about cancelling. The first CS Rep
that
> I spoke to was ready to cancel my account, immediately. The second offered
> a retention deal.
>
> I don't know whether things have changed, or it still depends on who you
> speak to...
>
The reason I asked this is because Sprint would be the only major provider
to not attempt a save with a group trained in retention, if they just cancel
the account.

"Scott Stephenson" <scott.stephensonson@adelphia.net> wrote in message
news:6N2dndXINYmoyv3dRVn-hQ@adelphia.com...
>
> "Cell merger" <cellmerger@aol.com> wrote in message
> news:20040323102257.29957.00000313@mb-m19.aol.com...
> > There is no "retention" group.
> >
> > One calls, says they're off contract, they like the deals on T-Mobile,
> what
> > would Sprint offer to retain you?, you've heard tell they can give you
300
> > Minutes for $30 with 300 bomus minutes and 8 PM nights and weekends.
>
> Let's say a customer calls and says they want to cancel- period. Are you
> saying that the cancellation is processed with no questions asked, or is
the
> caller transferred to a group that tries to talk them out of it?
>
>

Oops- didn't look real close who posted- thought it was someone who knew.
Nice try, Phil- you have referenced them yourself in the last few days.