HORRIBLE experience

In article <7e761144.0403260739.863c3a0@posting.google.com> ,
pcsguy@bellsouth.net says...
> I think WG15 is the latest firmware / software version, and the
> lastest PRL is 10023.

Well THAT was a horrid experience... I had an older version of the
firmware and went to the Sprint store Friday morning to have it updated.

Now keep in mind the nearest Sprint Store is 90 minutes away. I drove
out there and realized they don't even keep banker's hours. They don't
open until 10am. Ok, so after a 1½ hour drive I've gotta wait an hour to
get in. No problem. At 10 I walk in and wait in line for 20 minutes only
to be told their technician is going to be late for work so I've got to
wait until noon to get it fixed.

Didn't want to drive the 1½ hours back home to have to make another 3-
hour round-trip so I waited in the parking lot. Around noon I went in
and handed them my phone. The upgrade took a little over an hour and I
made the 1½-hour trip home only to find the rubber cover that protects
the data port connection (where he hooked up the cable to do the
upgrade) is now missing.

It's probably a 2-cent piece, but that's not the point. My phone is
almost brand new, was sold to me with already outdated firmware, *I*
make the half-a-tank fuel investment to correct their problem and they
screw it up by not putting the pieces back.

I'm pissed. I don't feel that I should have to waste the other half-a-
tank to correct the situation so I opt to call the store and ask them to
mail it to me. After navigating the voice menu the phone rings and
rings, eventually leading back to the voice menu which tells me nobody's
available to take my call. I call BACK a half-dozen times with the same
result. I finally call *2 and talk to a customer rep hoping for a direct
phone number to the store that WON'T feed me into the voice menu. There
is none. But at least she credited me with the calls I made to the store
and put a note in my file saying that if any damage to the port is done
while this piece is missing, they WILL replace the phone free of charge.
(yes, I sometimes use it as a modem, so it had BETTER not get damaged).

After 2 hours of calling the store someone answers and puts me in touch
with the technician in the back who worked on the phone. Without apology
for the error he promised to put it right in the mail to me and hung up.

Great, right? NO, he never asked for my name, address, or phone number.
After another hour talking with the nice phone menu machine someone
again picks up and I speak to the guy in the back. This time he took
down my phone number and says he'll use it to call my address up from
the computer and mail it out.

Wanna place bets on whether I'll ever see its arrival? I'll give it a
week and then drive back up there and start biting heads off.

Has anyone got the e-mail address for sprintPCS customer care feedback?
I failed to take one of the business cards while I was in the store.

--
Chris
http://www.choxnpinz.com
(Remove CAPS from e-mail address to reply)

ecare1@cc.sprintpcs.com
this is the email address to customer care.
"Chris Behrens" <chris@SPAMKILLERchoxnpinz.com> wrote in message
news:weSdnX2KXOzVvPrdRVn-vw@comcast.com...
> In article <7e761144.0403260739.863c3a0@posting.google.com> ,
> pcsguy@bellsouth.net says...
> > I think WG15 is the latest firmware / software version, and the
> > lastest PRL is 10023.
>
> Well THAT was a horrid experience... I had an older version of the
> firmware and went to the Sprint store Friday morning to have it updated.
>
> Now keep in mind the nearest Sprint Store is 90 minutes away. I drove
> out there and realized they don't even keep banker's hours. They don't
> open until 10am. Ok, so after a 1½ hour drive I've gotta wait an hour to
> get in. No problem. At 10 I walk in and wait in line for 20 minutes only
> to be told their technician is going to be late for work so I've got to
> wait until noon to get it fixed.
>
> Didn't want to drive the 1½ hours back home to have to make another 3-
> hour round-trip so I waited in the parking lot. Around noon I went in
> and handed them my phone. The upgrade took a little over an hour and I
> made the 1½-hour trip home only to find the rubber cover that protects
> the data port connection (where he hooked up the cable to do the
> upgrade) is now missing.
>
> It's probably a 2-cent piece, but that's not the point. My phone is
> almost brand new, was sold to me with already outdated firmware, *I*
> make the half-a-tank fuel investment to correct their problem and they
> screw it up by not putting the pieces back.
>
> I'm pissed. I don't feel that I should have to waste the other half-a-
> tank to correct the situation so I opt to call the store and ask them to
> mail it to me. After navigating the voice menu the phone rings and
> rings, eventually leading back to the voice menu which tells me nobody's
> available to take my call. I call BACK a half-dozen times with the same
> result. I finally call *2 and talk to a customer rep hoping for a direct
> phone number to the store that WON'T feed me into the voice menu. There
> is none. But at least she credited me with the calls I made to the store
> and put a note in my file saying that if any damage to the port is done
> while this piece is missing, they WILL replace the phone free of charge.
> (yes, I sometimes use it as a modem, so it had BETTER not get damaged).
>
> After 2 hours of calling the store someone answers and puts me in touch
> with the technician in the back who worked on the phone. Without apology
> for the error he promised to put it right in the mail to me and hung up.
>
> Great, right? NO, he never asked for my name, address, or phone number.
> After another hour talking with the nice phone menu machine someone
> again picks up and I speak to the guy in the back. This time he took
> down my phone number and says he'll use it to call my address up from
> the computer and mail it out.
>
> Wanna place bets on whether I'll ever see its arrival? I'll give it a
> week and then drive back up there and start biting heads off.
>
> Has anyone got the e-mail address for sprintPCS customer care feedback?
> I failed to take one of the business cards while I was in the store.
>
> --
> Chris
> http://www.choxnpinz.com
> (Remove CAPS from e-mail address to reply)

"Chris Behrens" <chris@SPAMKILLERchoxnpinz.com> wrote in message
news:weSdnX2KXOzVvPrdRVn-vw@comcast.com...
> In article <7e761144.0403260739.863c3a0@posting.google.com> ,
> pcsguy@bellsouth.net says...
> > I think WG15 is the latest firmware / software version, and the
> > lastest PRL is 10023.
>
> Well THAT was a horrid experience... I had an older version of the
> firmware and went to the Sprint store Friday morning to have it updated.

<snipped>

It's a shame you went through so many steps, but you could have given them a
call in the first place to get the hours of the store, and then to speak
with the technician ... Ya know? Let your fingers do the walking ...

As to the rubber plug, it's no big deal not to have it ... I've never found
the need for one after getting firmware updates, and I use my USB cable to
hook up with the phone every so often with no problems.

If it was a problem with not having the plug, I'm sure the techs would have
been instructed to put it back in after complete the firmware upgrades by
SPCS headquarters.

Bob

In article <ZHF9c.2826$a45.1347@newssvr24.news.prodigy.com> ,
"Chuck" <chale9466@sbcglobal.net> wrote:

> ecare1@cc.sprintpcs.com
> this is the email address to customer care.

That just goes to droids in India, that aren't likely to be of much help
in this situation (missing rubber grommet).

Chris Behrens <chris@spamkillerchoxnpinz.com> wrote:

> Now keep in mind the nearest Sprint Store is 90 minutes away. I drove
> out there and realized they don't even keep banker's hours. They don't
> open until 10am. Ok, so after a 1? hour drive I've gotta wait an hour to
> get in. No problem. At 10 I walk in and wait in line for 20 minutes only
> to be told their technician is going to be late for work so I've got to
> wait until noon to get it fixed.

You should have called if the nearest store is 90 minutes away. Until our
local Sprint store opens up in a month or two, *our* nearest store is only 30,
and I still call first if I need to verify that something is going to happen.

> Wanna place bets on whether I'll ever see its arrival? I'll give it a
> week and then drive back up there and start biting heads off.

Which store is this, just so the rest of us know?

--
JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
"someone once called me a sofa, but i didn't feel compelled to rush out and buy
slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003

In article <VeudnRawoKy3zPrdRVn-jA@lmi.net>, sjsobol@JustThe.net says...

> Which store is this, just so the rest of us know?

Wilmington, Delaware

--
Chris
http://www.choxnpinz.com
(Remove CAPS from e-mail address to reply)

In article <_4G9c.4107$Dv2.1794@newsread2.news.pas.earthlink. net>,
usirsclt_No_Spam_@earthlink.net says...

> As to the rubber plug, it's no big deal not to have it ...

I'm sure the phone was designed to have one for a reason. If it's no big
deal I'm sure Sprint would love to save a penny on each phone by not
having it installed when the phone is packaged for sale.

I'm more concerned with the inattention to detail and uncaring attitude
of the Sprint folks.

--
Chris
http://www.choxnpinz.com
(Remove CAPS from e-mail address to reply)

In article <weSdnX2KXOzVvPrdRVn-vw@comcast.com>,=20
chris@SPAMKILLERchoxnpinz.com says...
> Well THAT was a horrid experience...
>=20

Sounds like it, Chris. Terribly sorry. There's a feedback link on=20
the main SPCS web page. Use it. Store managers *do* hear about it.

As does mine. All positive so far. She's told me so.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

In article <c5Cdndw_8MCTx_rd4p2dnA@comcast.com>,=20
chris@SPAMKILLERchoxnpinz.com says...
> I'm more concerned with the inattention to detail and uncaring attitude=
=20
> of the Sprint folks.
>=20

As am I, Chris. Let me know how this turns out.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

In article <0c842760fda985825c8ecdcea87f40f5@news.teranews.co m>,
O/Siris <robjvargas@sprintpcs.com> wrote:

> In article <weSdnX2KXOzVvPrdRVn-vw@comcast.com>,
> chris@SPAMKILLERchoxnpinz.com says...
> > Well THAT was a horrid experience...
> >
>
> Sounds like it, Chris. Terribly sorry. There's a feedback link on
> the main SPCS web page. Use it. Store managers *do* hear about it.
>
> As does mine. All positive so far. She's told me so.

Guess we need to tell her about your abusive behavior on USENET.

On Mon, 29 Mar 2004 08:28:12 GMT, "Robert M." <rmarkoff@msn.com>
wrote:


>Guess we need to tell her about your abusive behavior on USENET.

Somebody's living in fantasy land. If there's one stand up
individual on the SPCS side it's O/Siris (and there are many,
actually, not that anyone would know it from reading this NG).

In article <c73h601opsfo2sv2f8ivc8svf5hfqbk2sc@4ax.com>,
David G. Imber <imber@maniform.com> wrote:

> If there's one stand up
> individual on the SPCS side it's O/Siris

The proven liar?

"Robert M." <rmarkoff@msn.com> wrote in message
news:rmarkoff-A0C1BD.15253929032004@news6.west.earthlink.net...
> In article <c73h601opsfo2sv2f8ivc8svf5hfqbk2sc@4ax.com>,
> David G. Imber <imber@maniform.com> wrote:
>
> > If there's one stand up
> > individual on the SPCS side it's O/Siris
>
> The proven liar?

You are the only proven liar-

You said-

AT&T would never be able to provide 7pm nights because of their software
(they do)
AT&T failed to honor web prices at their retail stores without having to
push them hard (you were the ONLY one to say this)
Sprint offered the fewest phones of the top 10 carriers


And this is just three cases out of many. You want to call someone a liar?
Go practice in front of the mirror.