Sprint contract renewal over the phone

I renewed my contract with Sprint in Jan. At that time I upgraded to a
readylink phone. One of the conditions was that readylink be free. I
already had vision for free, so they told me the readylink would be free
on my plan.

I have a 2000 min plan at $79 (retention), although they offer free
readylink at 1800 mins. they won't honor the free readylink agreement.

This was done over the phone with no contract sent to me. The want $150
for two of my four phones to cancel, yet they have not kept their part
of the contract.

What's the best way to contest this fee?

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› See More: Sprint contract renewal over the phone

In article <[email protected]>,
Jim <""jimreid(\"nycap.rr.com"> wrote:

> I renewed my contract with Sprint in Jan. At that time I upgraded to a
> readylink phone. One of the conditions was that readylink be free. I
> already had vision for free, so they told me the readylink would be free
> on my plan.
>
> I have a 2000 min plan at $79 (retention), although they offer free
> readylink at 1800 mins. they won't honor the free readylink agreement.
>
> This was done over the phone with no contract sent to me. The want $150
> for two of my four phones to cancel, yet they have not kept their part
> of the contract.
>
> What's the best way to contest this fee?

Write a letter to your State's Attorney General with a certified copy to
Sprint's HQ in Kansas City.

Tell the to pull the phone records to prove their point. It's more
trouble than it's worth, and they will probably concede.

Jim <""jimreid(\"nycap.rr.com"> wrote:
>I renewed my contract with Sprint in Jan. At that time I upgraded to a
>readylink phone. One of the conditions was that readylink be free. I
>already had vision for free, so they told me the readylink would be free
>on my plan.
>
>I have a 2000 min plan at $79 (retention), although they offer free
>readylink at 1800 mins. they won't honor the free readylink agreement.
>
>This was done over the phone with no contract sent to me. The want $150
>for two of my four phones to cancel, yet they have not kept their part
>of the contract.
>
>What's the best way to contest this fee?

I tried to do that about 6 weeks ago when during a call a CS rep stated I
had a 2 year contract, when I was certain I had agreed to just a one year
contract. Sprint refused to release the phone records to me at my request.
The CS rep stated that the only way I could hear my recording is that I
would have to hire an attorney and subpoenae the records.

What this tells me is that they probably have so many mistakes in their
"verbal" "phone" contracts they are hiding them.

Somone suggest contacting the State AG office. I had occassion to do this,
and found the AG office in FL to be sympathetic but unresponsive.

If anyone does have some luck, would like to hear about it.




"Free" <[email protected]> wrote in message
news:[email protected]...
> Tell the to pull the phone records to prove their point. It's more
> trouble than it's worth, and they will probably concede.
>
> Jim <""jimreid(\"nycap.rr.com"> wrote:
> >I renewed my contract with Sprint in Jan. At that time I upgraded to a
> >readylink phone. One of the conditions was that readylink be free. I
> >already had vision for free, so they told me the readylink would be free
> >on my plan.
> >
> >I have a 2000 min plan at $79 (retention), although they offer free
> >readylink at 1800 mins. they won't honor the free readylink agreement.
> >
> >This was done over the phone with no contract sent to me. The want $150
> >for two of my four phones to cancel, yet they have not kept their part
> >of the contract.
> >
> >What's the best way to contest this fee?
>

In article <[email protected]>,
"mcdgi" <[email protected]> wrote:

> I tried to do that about 6 weeks ago when during a call a CS rep stated I
> had a 2 year contract, when I was certain I had agreed to just a one year
> contract. Sprint refused to release the phone records to me at my request.
> The CS rep stated that the only way I could hear my recording is that I
> would have to hire an attorney and subpoenae the records.
>
> What this tells me is that they probably have so many mistakes in their
> "verbal" "phone" contracts they are hiding them.
>
> Somone suggest contacting the State AG office. I had occassion to do this,
> and found the AG office in FL to be sympathetic but unresponsive.
>
> If anyone does have some luck, would like to hear about it.

Justin was successful wqith a letter to his Texas AG with a certified
copy to SprintPCS HQ.

<<Justin was successful wqith a letter to his Texas AG with a certified
copy to SprintPCS HQ.>>

Who cares?? Why do you keep bring him up when he hasn't posted here in
months? He got his problem settled and has moved on with his life. But
you keep harping about him like he's your best friend -- probably
because he's one of the very few who agreed with you in here and now
that he's gone, you have no one else to lean on except the other IDs you
hide behind.

"@ wrote:
> I renewed my contract with Sprint in Jan. At that time I upgraded to a
> readylink phone. One of the conditions was that readylink be free. I
> already had vision for free, so they told me the readylink would be free
> on my plan.
>
> I have a 2000 min plan at $79 (retention), although they offer free
> readylink at 1800 mins. they won't honor the free readylink agreement.
>
> This was done over the phone with no contract sent to me. The want $150
> for two of my four phones to cancel, yet they have not kept their part
> of the contract.
>
> What's the best way to contest this fee?
>

Back in October, when I renewed my single line of service, I was offered
a 5% discount. Later that same month, I added a second line of service.
I was assured that I would get a 5% discount on the add-a-plan line.
Sure, it's only a dollar a month, but it's my dollar. I called and
insisted, and a CSR set up my billing so that each month I see "Sprint
PCS Courtesy Adjustment $1.00" on my bill.


Are you sure you're not getting the discount as a "courtesy credit?"
-mike