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- 04-07-2004, 03:58 AM #1Robert M.Guest
That was part of the reason I was in contact with AT&T Wireless lawyers.
I was getting billed when I was not a customer.
That's why AT&T Wirless is losing 750,000 customers a month.
It's horrible GSM software for CRM.
› See More: The rest of the story
- 04-07-2004, 09:03 AM #2EricGuest
Re: The rest of the story
<<That was part of the reason I was in contact with AT&T Wireless
lawyers. I was getting billed when I was not a customer.>>
Oh really? And maybe you could explain a little about how you get
billed when you were not a customer. How does AT&T get your billing and
mailing information if you were not a customer? This story just gets
more and more bizarre.
- 04-07-2004, 03:36 PM #3Scott StephensonGuest
Re: The rest of the story
"Robert M." <[email protected]> wrote in message
news:[email protected]...
> That was part of the reason I was in contact with AT&T Wireless lawyers.
> I was getting billed when I was not a customer.
Sure- I get bills all the time from companies that I have no relationship
with. Why do I want to guarantee that there is a signed Subscriber
Agreement with Phil's name on it floating around AT&T?
>
> That's why AT&T Wirless is losing 750,000 customers a month.
They're losing customers because you're not a customer? Sorry- that would
be one of the best selling points a company could have.
>
> It's horrible GSM software for CRM.
And seeing that you have absolutely no knowledge about their software (or
anyone else's, for that matter), this is just another troll lie. IIRC, this
is the same software that you said would never be able to offer 7pm nights.
Oh yeah- it can and it does.
- 04-07-2004, 06:04 PM #4EricGuest
Re: The rest of the story
Scott=A0Stephenson wrote:
<<Why do I want to guarantee that there is a signed Subscriber Agreement
with Phil's name on it floating around AT&T?>>
Actually, there may not be. Remember, many cellular companies do not
require the customer to physically sign a contract anymore... rather,
its all automated, or initiated when the customer first uses/activates
the phone.
Eric
- 04-07-2004, 06:39 PM #5Scott StephensonGuest
Re: The rest of the story
"Eric" <[email protected]> wrote in message
news:[email protected]...
Scott Stephenson wrote:
<<Why do I want to guarantee that there is a signed Subscriber Agreement
with Phil's name on it floating around AT&T?>>
>Actually, there may not be. Remember, many cellular companies do not
>require the customer to physically sign a contract anymore... rather,
>its all automated, or initiated when the customer first uses/activates
>the phone.
Very true, but don't forget- we're talking about the most paranoid poster on
this group. And even the online version of the SA makes you digitally
agree to the transaction- this is all captured and filed. But Phil would
have insisted on the piece of paper.
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