Re: SprintPCS has worst Customer Service

"Cell merger" <cellmerger@aol.com> wrote in message
news:20040408100504.15297.00000003@mb-m02.aol.com...
> This may answer Bob Smith:
>
> Users who can avail themselves of Executive services don't run into the
grief
> of Customer Service.

So, in other words, you aren't going to answer my questions Phillipe ...

What grief with customer service? I haven't seen any grief posts recently.
As to Executive Services, you are abusing the system by calling them up for
miniscule questions ...
>
> Customer Servive, where "handle time" is king and strictly enforced, to
keep
> calls under 6 minutes average, such that CSRs are known to transfer one
around
> or even flat disconnevct you i.e. hang up, to keep their calls short.

BULL****! That might of happened in the past, but you have been told on
numerous occasions by several SPCS employees here that is no longer the
case.

> CSR's also have upsell quotas, and we have had many posts from folks that
have
> involuntarily had their contracts extended.

BULL****! More old arguments from you Phillipe ... Sure, the reps might try
to upsell a customer when they exceed their plan minutes or add features the
account wants. As to involuntary extensions of contracts, old news again ...

> Then we have the secret warranties on defectove phones, or refusal to
handle
> warrant phones if the screen goes bad

BULL****! Once again, those points have been answered previously..
>
> and as a result as most folks dont use Exceutive Services (and apologists
like
> yourself and JRW belittle anyone who suggests one use Executive Services
> (866-519-5698)); so when folks get surveyed SprintPCS rates last in
customer
> service.

Answer the questions Phillipe. While you are at it, why don't you answer the
ATTWS question as well?

Until you do, the only reputation you will have here on this newsgroup is
that of a troll, who has changed your ID 61 known times, where you misquote
prior posters, where you continue to argue old issues which don't apply,
where you lie, where you ***** about coverage maps, yet feel happy to quote
coverage maps, and the list goes on and on and on ....

Bob

Poor Eric, posting about AT&T in a SprintPCS group. he really does have a
fixation with Phillipe.

> And you re still the worst loser on usenet.

says Eric, in between trying to get BestBuy down in price on horror movies.

>> Why thank you. But SprintPCS customer service >> is still the worst.

> I think that'll change next time around --- won't be > first, but wont be
worst.


You could be right, although SprintPCS employees last year told us how they
were improving, and SprintPCS still came in last.

> Laurer's 'promise' a year ago

Fool me once, shame on you, fool me twice shame on me.


And here you are: volunteering to be fooled.

Group: alt.cellular.sprintpcs Date: Thu, Apr 8, 2004, 5:29pm (EST+5)
From: cellmerger@aol.com (Cell=A0merger)
<<Poor , posting about AT&T in a SprintPCS group. he really does have a
fixation with Phillipe. >>

Talking about yourself in the third person again, and again, not
answering direct questions.

Group: alt.cellular.sprintpcs Date: Thu, Apr 8, 2004, 5:33pm (EST+5)
From: cellmerger@aol.com (Cell=A0merger)
<<And here you are: volunteering to be fooled.>>

And here you are; a complete fool.

Group: alt.cellular.sprintpcs Date: Thu, Apr 8, 2004, 5:30pm (EST+5)
From: cellmerger@aol.com (Cell=A0merger) wrote:
<<says, in between trying to get BestBuy down in price on horror movies.
>>

Don't quite know what that means. But whatever.

"Cell merger" <cellmerger@aol.com> wrote in message
news:20040408092521.16243.00000002@mb-m03.aol.com...
> > your lies
>
> Those have all been refuted in a previous post, sorry you need to attack
the
> messenger and ignore the message.

They could only be refuted if facts to the contrary were posted. Only
opinions were posted in response. Therefore, they are unrefuted. If you
could provide FACTS, you've had plenty of opportunity to do so. The fact
that you haven't been able to provide anything after such a long time would
indicate that I posted an accurate portrayal of your trollish behavior.

>
> SprintPCS has the worst customer service.

No they don't, unless you use outdated data to measure.

"Cell merger" <cellmerger@aol.com> wrote in message
news:20040408100504.15297.00000003@mb-m02.aol.com...
> This may answer Bob Smith:
>
> Users who can avail themselves of Executive services don't run into the
grief
> of Customer Service.
>
> Customer Servive, where "handle time" is king and strictly enforced, to
keep
> calls under 6 minutes average, such that CSRs are known to transfer one
around
> or even flat disconnevct you i.e. hang up, to keep their calls short.

You are the only poster in the last 10 months to mention any call time
restrictions. With all of the other complaints written about here, NOBODY
ELSE has mentioned this.

>
> CSR's also have upsell quotas, and we have had many posts from folks that
have
> involuntarily had their contracts extended.

See previous statement.

>
> Then we have the secret warranties on defectove phones, or refusal to
handle
> warrant phones if the screen goes bad.

No proof, no problem.

>
> and as a result as most folks dont use Exceutive Services (and apologists
like
> yourself and JRW belittle anyone who suggests one use Executive Services
> (866-519-5698)); so when folks get surveyed SprintPCS rates last in
customer
> service.

"Cell merger" <cellmerger@aol.com> wrote in message
news:20040408133324.19668.00000019@mb-m10.aol.com...

> And here you are: volunteering to be fooled.

That's one way to look at it, I guess. But I prefer to look at it that it
takes a while to move a big object. I think the term is inertia.






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Cell merger wrote:

> Poor Eric, posting about AT&T in a SprintPCS group. he really does have a
> fixation with Phillipe.

And Cell Merger has a fixtation with Phillipe...opps, same person.

In article <5a9e996f0d02e783287aba8372f5fff9@news.teranews.co m>,
O/Siris <0siris@sprîntpcs.com> wrote:

> In article <20040408092644.16243.00000003@mb-m03.aol.com>,
> cellmerger@aol.com says...
> > The SprintPCS apologists attack the messenger and ignore the TRUE message.
> >
> >
>
> Customer has nothing to do with Ready Link phonebook questions

Of course it does, if you end up calling *2 and they're trying to
complete a call in 6 minutes but spending most of the time trying to
upsell you.

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Cell merger <cellmerger@aol.com> wrote:
> I'm so glad the children (SprintPCS blind apologists) are having fun.
>
> Their insults still leave SprintPCS with the worst rated Customer Service as
> repeatedly surveyed by
> J.D. Power
> The Yankee group
> Consumer Reports.
>
> and they childishly insult anyone who might dare mention that FACT.
>

Wow man! You just validated that FAQ about you that I just read.
Funny.

Very funny.

- --

Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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In article <rmarkoff-778FD0.05170709042004@news6.west.earthlink.net>,=2 0
rmarkoff@msn.com says...
> Of course it does, if you end up calling *2 and they're trying to=20
> complete a call in 6 minutes but spending most of the time trying to=20
> upsell you.
>=20

Irrelevant. That neither makes the RL phonebook work *or* not work.

And nowhere has *anyone* claimed any rep *ever* spent "most of the=20
time" upselling during that lovely 6 minute timeframe you've got=20
stuck in your head.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them