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  1. #61
    O/Siris
    Guest

    Re: SprintPCS has worst Customer Service

    In article <[email protected]>,=20
    [email protected] says...
    > And you just admitted that you "underestimated", another way of saying=20
    > Poor Prior Planning,=20
    >=20


    What utter and illogical hogwash.

    The unexpected has been known to happen, even with proper planning,=20
    Phillie.

    More fiction writing from you.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



    See More: SprintPCS has worst Customer Service




  2. #62
    Bob Smith
    Guest

    Re: SprintPCS has worst Customer Service


    "Ron" <[email protected]> wrote in message
    news:[email protected]...
    > Bob,
    >
    > I was in Puerto Rico last December and had to call customer service.
    > I held and held and held and held. I tried several times for a few
    > days before I finally gave up. I must have been on hold for 10-15
    > minutes each try.


    The key to your answer is "December". SPCS is normally busy during the
    holiday period between Thanksgiving and two weeks after New Years. Add on
    top of that, that WLNP came into effect the same time, and it just
    compounded the lengthly calls during that time frame.

    All the providers were having longer than usual holdtimes, not just for
    holiday sales, but for WLNP issues ... You try calling now, and I doubt
    you'd wait longer than a minute, once you are put in the prompt following
    the voice prompts.

    > I likely tried 3 times of a 3 day period. Again
    > was I happy no, did I care enough to change to Verizon, apparently
    > not. I can't recall the last time I hit *2 (or is it *4) and wanted
    > to talk to a person.
    >
    > You know, usually I fly international I go business class, recently I
    > flew coach. I love the room and service in business but coach was
    > $2000 and business class would have been around $8000 (typically the
    > customer has no issue with me flying business class but this one
    > did). If you pay the premium you get the service.


    Why no Ron ... I didn't know you fly business class. Should I have?

    Bob





  3. #63
    Steven J Sobol
    Guest

    Re: SprintPCS has worst Customer Service

    Robert M. <[email protected]> wrote:

    > Sorry your filthy langiage do not make SprintPCS any better. It has the
    > worst Customer Service and is still a money losing proposition.


    You're still a hypocrite and a liar and you still avoid questions, little boy.


    --
    JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
    "someone once called me a sofa, but i didn't feel compelled to rush out and buy
    slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003



  4. #64
    Ron
    Guest

    Re: SprintPCS has worst Customer Service

    Bob

    I posted before I finish the message

    What I was saying about "business class" vs "coach" is that if you are
    not paying for a premium service (i.e. Sprint Vs Verizon) then don't
    compare or complain if the service isn't as good. Now if Sprint cost
    the same as Verizon you would expect comparable service.

    Ron


    "Bob Smith" <[email protected]> wrote in message news:<[email protected]>...
    > "Ron" <[email protected]> wrote in message
    > news:[email protected]...
    > > Bob,
    > >
    > > I was in Puerto Rico last December and had to call customer service.
    > > I held and held and held and held. I tried several times for a few
    > > days before I finally gave up. I must have been on hold for 10-15
    > > minutes each try.

    >
    > The key to your answer is "December". SPCS is normally busy during the
    > holiday period between Thanksgiving and two weeks after New Years. Add on
    > top of that, that WLNP came into effect the same time, and it just
    > compounded the lengthly calls during that time frame.
    >
    > All the providers were having longer than usual holdtimes, not just for
    > holiday sales, but for WLNP issues ... You try calling now, and I doubt
    > you'd wait longer than a minute, once you are put in the prompt following
    > the voice prompts.
    >
    > > I likely tried 3 times of a 3 day period. Again
    > > was I happy no, did I care enough to change to Verizon, apparently
    > > not. I can't recall the last time I hit *2 (or is it *4) and wanted
    > > to talk to a person.
    > >
    > > You know, usually I fly international I go business class, recently I
    > > flew coach. I love the room and service in business but coach was
    > > $2000 and business class would have been around $8000 (typically the
    > > customer has no issue with me flying business class but this one
    > > did). If you pay the premium you get the service.

    >
    > Why no Ron ... I didn't know you fly business class. Should I have?
    >
    > Bob




  5. #65
    Bob Smith
    Guest

    Re: SprintPCS has worst Customer Service


    "Ron" <[email protected]> wrote in message
    news:[email protected]...
    > Bob
    >
    > I posted before I finish the message
    >
    > What I was saying about "business class" vs "coach" is that if you are
    > not paying for a premium service (i.e. Sprint Vs Verizon) then don't
    > compare or complain if the service isn't as good. Now if Sprint cost
    > the same as Verizon you would expect comparable service.
    >
    > Ron


    Ah, I see ... said the blind man ... . In any event, whether one pays more
    or less for their service, at the time you called SPCS, ALL the providers
    had long hold times because of the reasons previously listed ...

    Bob

    >
    > "Bob Smith" <[email protected]> wrote in message

    news:<[email protected]>...
    > > "Ron" <[email protected]> wrote in message
    > > news:[email protected]...
    > > > Bob,
    > > >
    > > > I was in Puerto Rico last December and had to call customer service.
    > > > I held and held and held and held. I tried several times for a few
    > > > days before I finally gave up. I must have been on hold for 10-15
    > > > minutes each try.

    > >
    > > The key to your answer is "December". SPCS is normally busy during the
    > > holiday period between Thanksgiving and two weeks after New Years. Add

    on
    > > top of that, that WLNP came into effect the same time, and it just
    > > compounded the lengthly calls during that time frame.
    > >
    > > All the providers were having longer than usual holdtimes, not just for
    > > holiday sales, but for WLNP issues ... You try calling now, and I doubt
    > > you'd wait longer than a minute, once you are put in the prompt

    following
    > > the voice prompts.
    > >
    > > > I likely tried 3 times of a 3 day period. Again
    > > > was I happy no, did I care enough to change to Verizon, apparently
    > > > not. I can't recall the last time I hit *2 (or is it *4) and wanted
    > > > to talk to a person.
    > > >
    > > > You know, usually I fly international I go business class, recently I
    > > > flew coach. I love the room and service in business but coach was
    > > > $2000 and business class would have been around $8000 (typically the
    > > > customer has no issue with me flying business class but this one
    > > > did). If you pay the premium you get the service.

    > >
    > > Why no Ron ... I didn't know you fly business class. Should I have?
    > >
    > > Bob






  6. #66
    Ron
    Guest

    Re: SprintPCS has worst Customer Service

    Bob


    I beleive you and I recall calling sprint once or twice in the last
    month to ask about the V60V and the hold was really short, but........

    I called 1-888-211-4727 tonight 7:30PM just to check. I told the
    automated system "new phone", it said "leaving the automated system",
    about 8 minutes later I got another call and clicked over, I never got
    a live person.

    I called back at 8:20PM and waited for about 4 minutes then a very
    nice operator answered.

    Also I recall (don't know what time of year) recently trying to call a
    Sprint store for something. That is a losing proposition. They are
    either too busy to even answer or you wait for ever.

    Again, I don't care (much). I rarely need to call and again so what.
    If I wanted better service I would pay the extra for Verizon


    Ron


    "Bob Smith" <[email protected]> wrote in message news:<[email protected]>...
    > "Ron" <[email protected]> wrote in message
    > news:[email protected]...
    > > Bob,
    > >
    > > I was in Puerto Rico last December and had to call customer service.
    > > I held and held and held and held. I tried several times for a few
    > > days before I finally gave up. I must have been on hold for 10-15
    > > minutes each try.

    >
    > The key to your answer is "December". SPCS is normally busy during the
    > holiday period between Thanksgiving and two weeks after New Years. Add on
    > top of that, that WLNP came into effect the same time, and it just
    > compounded the lengthly calls during that time frame.
    >
    > All the providers were having longer than usual holdtimes, not just for
    > holiday sales, but for WLNP issues ... You try calling now, and I doubt
    > you'd wait longer than a minute, once you are put in the prompt following
    > the voice prompts.
    >
    > > I likely tried 3 times of a 3 day period. Again
    > > was I happy no, did I care enough to change to Verizon, apparently
    > > not. I can't recall the last time I hit *2 (or is it *4) and wanted
    > > to talk to a person.
    > >
    > > You know, usually I fly international I go business class, recently I
    > > flew coach. I love the room and service in business but coach was
    > > $2000 and business class would have been around $8000 (typically the
    > > customer has no issue with me flying business class but this one
    > > did). If you pay the premium you get the service.

    >
    > Why no Ron ... I didn't know you fly business class. Should I have?
    >
    > Bob




  7. #67
    Robert M.
    Guest

    Re: SprintPCS has worst Customer Service

    In article <[email protected]>,
    [email protected] (Ron) wrote:

    > Also I recall (don't know what time of year) recently trying to call a
    > Sprint store for something. That is a losing proposition. They are
    > either too busy to even answer or you wait for ever.


    and what sort of Customer Service would you call that ??

    "Bob Smith" <[email protected]> wrote in message
    news:<[email protected]>...

    >
    > All the providers were having longer than usual holdtimes, not just for
    > holiday sales, but for WLNP issues ... You try calling now, and I doubt
    > you'd wait longer than a minute, once you are put in the prompt following
    > the voice prompts.



    And Ron says one call he had to give up after 8 minutes....

    > I called 1-888-211-4727 tonight 7:30PM just to check. I told the
    > automated system "new phone", it said "leaving the automated system",
    > about 8 minutes later I got another call and clicked over, I never got
    > a live person.



    And of course when they don't have the facts on their side, and when
    they aren't cursing or insulting the poster, Bob's excuse of last resort:

    > All the providers were having longer than usual holdtimes,



    That is NEVER a valid excuse for the poor Customer Service of SprintPCS.



  8. #68
    Bob Smith
    Guest

    Re: SprintPCS has worst Customer Service


    "Robert M." <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > [email protected] (Ron) wrote:
    >
    > > Also I recall (don't know what time of year) recently trying to call a
    > > Sprint store for something. That is a losing proposition. They are
    > > either too busy to even answer or you wait for ever.

    >
    > and what sort of Customer Service would you call that ??
    >
    > "Bob Smith" <[email protected]> wrote in message
    > news:<[email protected]>...
    >
    > >
    > > All the providers were having longer than usual holdtimes, not just for
    > > holiday sales, but for WLNP issues ... You try calling now, and I doubt
    > > you'd wait longer than a minute, once you are put in the prompt

    following
    > > the voice prompts.

    >
    >
    > And Ron says one call he had to give up after 8 minutes....


    >
    > > I called 1-888-211-4727 tonight 7:30PM just to check. I told the
    > > automated system "new phone", it said "leaving the automated system",
    > > about 8 minutes later I got another call and clicked over, I never got
    > > a live person.


    Don't have a clue why that happened. A day before, when I noticed my
    daughter's phone was eligible, I did the very same thing as Ron, told the
    voice prompt "new phone", and was sent to CS rep within a minute and a half.
    >
    >
    > And of course when they don't have the facts on their side, and when
    > they aren't cursing or insulting the poster, Bob's excuse of last resort:
    >
    > > All the providers were having longer than usual holdtimes,

    >
    >
    > That is NEVER a valid excuse for the poor Customer Service of SprintPCS.


    Phillipe, you know full well that this past December, every provider was
    jammed with phone calls, not just for holiday promotional deals, but for
    WLNP ... Something which had just been federally mandated for the very first
    time.

    Bob





  9. #69
    Eric
    Guest

    Re: SprintPCS has worst Customer Service

    (Bob=A0Smith) wrote:
    <<Phillipe, you know full well that this past December, every provider
    was jammed with phone calls, not just for holiday promotional deals, but
    for WLNP ... Something which had just been federally mandated for the
    very first time. >>

    In any case, a provider needs to add more help for their phone lines if
    they sense something that is going to happen that would bring a large
    influx of calls -- like the WLNP. Sprint may have added more people to
    answer calls, but there is no proof of that either. A customer should
    expect slightly longer hold times during a launch of a brand new service
    or product, but it is also the company's responsibility to do everything
    in its power to help remedy that situation as well.

    Eric





  10. #70
    Bob Smith
    Guest

    Re: SprintPCS has worst Customer Service


    "Eric" <[email protected]> wrote in message
    news:[email protected]...
    (Bob Smith) wrote:
    <<Phillipe, you know full well that this past December, every provider
    was jammed with phone calls, not just for holiday promotional deals, but
    for WLNP ... Something which had just been federally mandated for the
    very first time. >>

    In any case, a provider needs to add more help for their phone lines if
    they sense something that is going to happen that would bring a large
    influx of calls -- like the WLNP. Sprint may have added more people to
    answer calls, but there is no proof of that either. A customer should
    expect slightly longer hold times during a launch of a brand new service
    or product, but it is also the company's responsibility to do everything
    in its power to help remedy that situation as well.

    Eric

    The problem is Eric, that you just can't add employees on the fly, as there
    is quite a bit of training involved. In addition, after the holidays, what
    are they suppose to do with those extra employees, with all the money spent
    to train them? Keep them on, when they aren't needed?

    It's probably a moot point as Sprint has already said that they contracted
    with IBM, who will be taking over some of the CS duties.

    Bob






  11. #71
    Robert M.
    Guest

    Re: SprintPCS has worst Customer Service

    In article <[email protected]>,
    O/Siris <0siris@sprīntpcs.com> wrote:

    > In article <[email protected]>,
    > [email protected] says...
    > > NOPE - you're the chief LIAR having extended how many contracts by
    > > lying to customers that they had to extend their contract for TWO years
    > > just ti upgrade their PLAN ?
    > >

    >
    > I have *never* told a customer that a two-year agreement was
    > required, nor have I ever said I did. I said that I was able to
    > convince customers that it was worth it for them to get one. For
    > 7PM. For PCS2PCS, for the 2 months unlimited usage. For the Handset
    > Upgrade Program rebate.
    >
    > As usual, Phillie, you prove yourself the group's most prolific, and
    > least capable, liar.


    LIAR - On March 19, you wrote:


    "Yes, a plan change *does* require a renewal of the Advantage
    Agreement."



  12. #72
    O/Siris
    Guest

    Re: SprintPCS has worst Customer Service

    In article <[email protected]>,=20
    [email protected] says...
    > In article <[email protected]>,
    > O/Siris <0siris@spr=EEntpcs.com> wrote:
    >=20
    > > In article <[email protected]>,=

    =20
    > > [email protected] says...
    > > > NOPE - you're the chief LIAR having extended how many contracts by=20
    > > > lying to customers that they had to extend their contract for TWO yea=

    rs=20
    > > > just ti upgrade their PLAN ?
    > > >=20

    > >=20
    > > I have *never* told a customer that a two-year agreement was=20
    > > required, nor have I ever said I did. I said that I was able to=20
    > > convince customers that it was worth it for them to get one. For=20
    > > 7PM. For PCS2PCS, for the 2 months unlimited usage. For the Handset=

    =20
    > > Upgrade Program rebate.
    > >=20
    > > As usual, Phillie, you prove yourself the group's most prolific, and=20
    > > least capable, liar.

    >=20
    > LIAR - On March 19, you wrote:
    >=20
    >=20
    > "Yes, a plan change *does* require a renewal of the Advantage=20
    > Agreement."
    >=20


    Hey, Phillie, maybe you need to read your own post.

    Did you know there are other agreements beside a "two-year Advantage=20
    Agreement"? You were very specific in your accusation, and now your=20
    own quote fails to corroborate your claim.

    As usual.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  13. #73
    Robert M.
    Guest

    Re: SprintPCS has worst Customer Service

    In article <[email protected]>,
    O/Siris <0siris@sprīntpcs.com> wrote:

    > In article <[email protected]>,
    > [email protected] says...
    > > In article <[email protected]>,
    > > O/Siris <0siris@sprīntpcs.com> wrote:
    > >
    > > > In article <[email protected]>,
    > > > [email protected] says...
    > > > > NOPE - you're the chief LIAR having extended how many contracts by
    > > > > lying to customers that they had to extend their contract for TWO years
    > > > > just ti upgrade their PLAN ?
    > > > >
    > > >
    > > > I have *never* told a customer that a two-year agreement was
    > > > required, nor have I ever said I did. I said that I was able to
    > > > convince customers that it was worth it for them to get one. For
    > > > 7PM. For PCS2PCS, for the 2 months unlimited usage. For the Handset
    > > > Upgrade Program rebate.
    > > >
    > > > As usual, Phillie, you prove yourself the group's most prolific, and
    > > > least capable, liar.

    > >
    > > LIAR - On March 19, you wrote:
    > >
    > >
    > > "Yes, a plan change *does* require a renewal of the Advantage
    > > Agreement."
    > >

    >
    > Hey, Phillie, maybe you need to read your own post.
    >
    > Did you know there are other agreements beside a "two-year Advantage
    > Agreement"? You were very specific in your accusation, and now your
    > own quote fails to corroborate your claim.



    "Yes, a plan change *does* require a renewal of the Advantage
    Agreement."

    Is what you wrote. And you **WERE** talking about an OP who just wanted
    a plan with more minutes.



  14. #74
    outrider
    Guest

    Re: SprintPCS has worst Customer Service


    Long and short of it Phil is that to get 7pm N&W you have to sign a
    new agreement. That is what the man said, it's what he meant, you tried
    to twist it.
    Leave it be, act like a grownup for once and move on.




  15. #75
    Robert M.
    Guest

    Re: SprintPCS has worst Customer Service

    In article <[email protected]>,
    outrider <[email protected]> wrote:

    >
    > Long and short of it, is that to get 7pm N&W you have to sign a
    > new agreement. That is what the man said, it's what he meant, you tried
    > to twist it.
    > Leave it be, act like a grownup for once and move on.


    Maybe you could be a grownup, and tell us who you are?


    Except 7 PM was not the issue. The OP just wanted more minutes.
    And a SprintPCS "pseudo expert" employee said any plan change requires a
    new agreement, and two days later confessed for for just upgrading your
    plan to more minutes, it does not require a new 2 year agreement.


    And you need to learn the definition of Troll.

    Troll is to post something false to get a reaction. Sounds like what you
    doing.

    PLONK.

    "Curt Kobain is alive" would be a troll.

    "SprintPCS" will close out the Sanyo 8100's for $19.99 in May" might be
    a troll.

    A post of a FAQ to help new visitors to this news group know about how
    to get a Retention Deal is hardly a troll.

    A Faq to help new visitors to this newsgroup learn about what to do with
    a busted or problem phone is not a troll.

    Posting about how Executive Services could help someone not getting a
    helpful response from *2 is hardly a troll.

    Executive Services: 866-519-5698



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