SprintPCS has worst Customer Service

I'm so glad the children (SprintPCS blind apologists) are having fun.

Their insults still leave SprintPCS with the worst rated Customer Service as
repeatedly surveyed by
J.D. Power
The Yankee group
Consumer Reports.

and they childishly insult anyone who might dare mention that FACT.

"Cell merger" <cellmerger@aol.com> wrote in message
news:20040407214710.21296.00000639@mb-m19.aol.com...
> I'm so glad the children (SprintPCS blind apologists) are having fun.

And we're glad that you're glad.

>
> Their insults still leave SprintPCS with the worst rated Customer Service
as
> repeatedly surveyed by
> J.D. Power
> The Yankee group
> Consumer Reports.
>
> and they childishly insult anyone who might dare mention that FACT.
>

Not true- we only insult you, but it is well deserved. After all, the list
below can be directly attributed to you:

Your lies:
Sprint offers the fewest phones of the top ten providers
AT&T was not capable of offering 7pm nights
AT&T would not match web prices at retail stores
Cingular paid over $50B for AT&TW
Sprint PCS would be out of business by the end of the year
Sprint has no team handling Retention
Cingular was liable for potential damages due to the break-in at a third
party authorized dealer

Your attempts to argue both sides:
Sprint losing money, and yet *****ing when they don't pass savings on to you
Whining about coverage maps, and then using them to provide coverage advice
Accusing everyone else of lying, and then posting lies of your own (see the
list above)

Other deceptive practices:
Using multiple names in the same thread in an attempt to fake support for
your lies
Starting a new thread on the same subject when you are called on your lies,
so that you can continue to whine without having to explain your lies
Purposely quoting out of context to avoid answering for your lies

"Cell merger" <cellmerger@aol.com> wrote in message
news:20040407214710.21296.00000639@mb-m19.aol.com...
> I'm so glad the children (SprintPCS blind apologists) are having fun.
>
> Their insults still leave SprintPCS with the worst rated Customer Service
as
> repeatedly surveyed by
> J.D. Power
> The Yankee group
> Consumer Reports.
>
> and they childishly insult anyone who might dare mention that FACT.

Phillipe ... the only child here is you ... Do you really want someone to
post your history here?

Bob::Thinking Phillipe is now using a 4 blade razor for his right palm::

Bob

"Cell merger" <cellmerger@aol.com> wrote in message
news:20040407214710.21296.00000639@mb-m19.aol.com...
> I'm so glad the children (SprintPCS blind apologists) are having fun.

I'm glad ur glad. Makes my day.

> and they childishly insult anyone who might dare mention that FACT.

As opposed to changing your user name 60 or so times? As opposed to you
using those varied IDs to help support your at times wobbly position? As
opposed to what, Phyllis?

Been googling off a few of your varied names --- and adding the word
apologist --- and I see you're held in high regard in every NG you post at.
Does it ever make you wonder why that is? That's about the only FACT this I
see.

--tr





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> your lies

Those have all been refuted in a previous post, sorry you need to attack the
messenger and ignore the message.

SprintPCS has the worst customer service.

The SprintPCS apologists attack the messenger and ignore the TRUE message.

SprintPCS has the worst customer service. repeatedly found by:

The Yankee Group
J.D. Power
Consumer Reports

"Cell merger" <cellmerger@aol.com> wrote in message
news:20040408092521.16243.00000002@mb-m03.aol.com...
> > your lies
>
> Those have all been refuted in a previous post, sorry you need to attack
the
> messenger and ignore the message.
>
> SprintPCS has the worst customer service.

If the service is so bad, which I certainly don't believe it is, I have two
questions for you Phillipe.

1) Per your own comments here, SPCS has bent over backwards for you,
regarding phones and plan prices. You have no complaints with CS, do you?

2) Why o why do you stay with SPCS, if you have such a problem with these
focus group polls?

Bob

This may answer Bob Smith:

Users who can avail themselves of Executive services don't run into the grief
of Customer Service.

Customer Servive, where "handle time" is king and strictly enforced, to keep
calls under 6 minutes average, such that CSRs are known to transfer one around
or even flat disconnevct you i.e. hang up, to keep their calls short.

CSR's also have upsell quotas, and we have had many posts from folks that have
involuntarily had their contracts extended.

Then we have the secret warranties on defectove phones, or refusal to handle
warrant phones if the screen goes bad.

and as a result as most folks dont use Exceutive Services (and apologists like
yourself and JRW belittle anyone who suggests one use Executive Services
(866-519-5698)); so when folks get surveyed SprintPCS rates last in customer
service.

"Cell merger" <cellmerger@aol.com> wrote in message
news:20040408092644.16243.00000003@mb-m03.aol.com...
> The SprintPCS apologists attack the messenger and ignore the TRUE message.
>
> SprintPCS has the worst customer service. repeatedly found by:
>
> The Yankee Group
> J.D. Power
> Consumer Reports

Yes, we've heard you say this before --- 100's of times. But you're not
addressing the "luv" the US newsgroups hold for you. Why do you suppose that
is, Phyllis?

And your answer doesn't address your feeling the need to use 60 or so ID's
to spread your venom. Why's that, Phyllis?

Also, I predict you'll duck out of this thread very soon because chirping
out your oft repeated reply about service issues with SPCS doesn't answer
ANY of the direct questions posed to you. That, Phyllis, makes you
predictable.

Have a nice day sweetie.

--tr





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> Have a nice day sweetie.

Why thank you. But SprintPCS customer service is still the worst.

If they just adopted some of the way Executive Services operated, it'd solve
everything, but SprintPCS is running in the opposite direction, they're
outsourcing things to IBM which has promised to reduce "handle time", when its
the strictly enforced handle time that is currently a large part of the
problem.

Group: alt.cellular.sprintpcs Date: Thu, Apr 8, 2004, 1:47am (EST+5)
From: cellmerger@aol.com (Cell=A0merger) wrote:
<<and they childishly insult anyone who might dare mention that FACT. >>

Well the FACT is that you claimed to have never been an AT&T customer,
then you claim that they billed you even when you weren't an AT&T
customer, and now you try and divert attention away from your flimsy
story. Th eonly FACT here is that you are a stupid piece of trash that
has no life outside of being a liar, hyocrite and instigator.

Group: alt.cellular.sprintpcs Date: Thu, Apr 8, 2004, 1:25pm (EST+5)
From: cellmerger@aol.com (Cell=A0merger) wrote:
<<Those have all been refuted in a previous post, sorry you need to
attack the messenger and ignore the message. >>

You are the one ignoring the message here in this thread. Until you can
offer solid proof that AT&T was billing you when you weren't even a
customer (which is a lonnnnng stretch), then YOU are the one IGNORING
the TRUTH.

Group: alt.cellular.sprintpcs Date: Thu, Apr 8, 2004, 2:12pm (EST+5)
From: cellmerger@aol.com (Cell=A0merger)
<<Why thank you. But SprintPCS customer service is still the worst. >>

And you re still the worst loser on usenet.

Bob Smith wrote:

>
> Bob::Thinking Phillipe is now using a 4 blade razor for his right palm::
>
> Bob

LOL!

"Cell merger" <cellmerger@aol.com> wrote in message
news:20040408101243.13289.00000011@mb-m18.aol.com...

> Why thank you. But SprintPCS customer service is still the worst.

I think that'll change next time around --- won't be first, but wont be
worst.

> If they just adopted some of the way Executive Services operated, it'd
>solve everything

An antidotal story for you ---- I just redid a bunch of stuff on my account,
and honestly I'm waiting to see if it came out as described (part of it
certainly won't -- concerning RL pricing -- but that can be fixed) ----- and
for the most part the reps, which ranged from retention reps (or
cancellation reps as you chose to call them) to regular front line folks
were fairly decent. Of the 10 or so folks I spoke with there were 2 who had
no friggin idea what planet they were on, let alone able to use the tools in
front of them. Granted, these two got through the hiring system --- but
everyone has a good day, I guess. That said, I spoke to 8 others who were on
the ball and knew how to work with their tools. I don't think this good to
bad ratio would have been possible even a year ago.

And lets not forget, ES probably has a much wider reign (more powerful tools
/ and more power to think on their feet) when it comes to fixing stuff ----
which is understandable given the fact that there is some percentage of
Sprint employees that are just too stupid to get the job done --- or are
dishonest.

IOW's --- Sprint is trying to fix this aspect of their origination.

>but SprintPCS is running in the opposite direction, they're
> outsourcing things to IBM which has promised to reduce "handle time"

IBM is well known for their service and has a wide breadth of knowledge on
business systems --- so I don't think this is a bad thing. And reducing
handle time might be good thing -- if they can tune the system to eliminate
many of the 'stupid' issues it frees up time to do other stuff. Better tools
means better first fix possibilities. Thus reduced "handle" times.

>when its the strictly enforced handle time that is currently a large part
of the
> problem.

Two of my 10 or so calls went over time --- and no one ever picked up the
pace to get me off the phone.

I don't think its unreasonable to expect a ship the size of SPCS to take a
while to turn ---- but it's starting to happen --- for real this time
(verses Laurer's 'promise' a year ago -- when no one was even holding the
wheel to start a turn).

--tr






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