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  1. #16
    fusQuanto
    Guest

    Re: what happened to retention?

    On Sat, 10 Apr 2004 02:28:25 GMT
    "Robert M." <[email protected]> wrote:

    > tom ronson wrote:
    >
    > > "GREGORY MITCHELL" <[email protected]> wrote in message
    > > news:evHdc.7413$wb4.5518@okepread02...
    > >
    > >
    > >>I mean come on.. if I really wanted to, I could cancel my account, then
    > >>open a new one and get the rebate deal i'm asking retention for now.

    > >
    > >
    > > Greg, try that link Bob posted ( http://pcshandsetupgrade.sprint.com/ )---
    > > enter your phone number and it'll tell you if you're eligible for a $150
    > > credit --- which from the sounds of it you probably are. And yes, you can
    > > cancel the line to get what you're looking for --- but you probably won't
    > > get the deal on the plan you got now.
    > >
    > > Try that link out tho --- you might be pleasantly surprised.

    >
    > My 3 month old RL2500 meets the 18 month requirement according to that
    > web page. Woo hoo. Think I'll get a Sanyo 8200 when they come out.


    my 2 day old RL7300 qualifies, as well.



    See More: what happened to retention?




  2. #17
    Mark L.
    Guest

    Re: what happened to retention?


    "Robert M." <[email protected]> wrote in message
    news:[email protected]...
    >
    > But then you wouldn't have a retention plan for 750 minutes @ $40


    I don't know that you'd call it a retention plan. I was two months into a
    new 2 yr agreement, found out about the plan, asked if i could get it
    (didn't threaten to pay ETF and leave, etc) and was given the plan with no
    hassle. Sprint could have easily said that I'd have to wait till the end of
    my contract, or some other answer.

    Mark L.





  3. #18
    O/Siris
    Guest

    Re: what happened to retention?

    In article <[email protected]>,=20
    [email protected] says...
    > Typical. He admits he has no idea, but proceeds to invent an answer=20
    > anyway. We've had zero dimunition of folks posting that they've gotten=20
    > "retention" deals from what is now the "Cancellation" department.
    >=20
    > It's only some blind Sprint apologists that consider getting a retention=

    =20
    > deal as abuse. I wonder how anxious they are to insist on paying full=20
    > sticker when they buy a new car?
    >=20


    One of these days, Phillie, all these time completely inventing what=20
    no one has said will actually help you get better at it. Not today,=20
    though, obviously.

    By starting with the statement that he has no idea, he's openly=20
    admitting to speculating. It's a perfectly valid form of=20
    conversation when one is speaking to others reasonably (you know,=20
    that form of posting you refuse to utilize).

    No one, and that means *no one*, is "insisting" that getting a=20
    retention deal is abuse. Eric *did* say it's been abused. And that=20
    much is true.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  4. #19
    O/Siris
    Guest

    Re: what happened to retention?

    In article <evHdc.7413$wb4.5518@okepread02>, GREGORYMITCHELL849843
    @NOSPAM.COM says...
    > the thing that blows my mind is that for the first time ever, sprint=20
    > really doesn't seem to care whether or not i'm under an agreement.=20
    >=20



    The right to provide deals on phones has been abused in the past. It=20
    doesn't matter whether customer abused it, or the reps did. The=20
    result is the same either way: the ability to offer phone deals has=20
    been radically curtailed.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  5. #20
    O/Siris
    Guest

    Re: what happened to retention?

    In article <sMIdc.7880$wb4.6428@okepread02>, GREGORYMITCHELL849843
    @NOSPAM.COM says...
    > nope.. i knew about that.. thats' the problem... i had a few lemon=20
    > phones last summer, so they won't honor it. Even though they replaced=20
    > the phones as "defective", they won't let me since my esn hasn't been=20
    > active 18 months. i got in an arguement with two different reps about=20
    > the policy. It seems like they are penalizing me becuase *they* shipped=

    =20
    > me defective phones.
    > greg
    >=20


    That is absolutely wrong. If those phones were provided as warranty=20
    replacements, then the equipment history can be examined to show it,=20
    and notes around the time of the swaps will show keywords the make it=20
    clear the phone was *not* a purchase. And, in that case, we are=20
    supposed to go all the way back to the last phone that *was* a=20
    purchase.

    And, once we confirm the sequence of events, there's a "transparent"=20
    bill code we can put in place that tells the rebate center we as a=20
    specialist have already confirmed the 18-month requirement. The=20
    rebate center must obey that.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  6. #21
    Mike
    Guest

    Re: what happened to retention?

    O/Siris wrote:

    > That is absolutely wrong. If those phones were provided as warranty
    > replacements, then the equipment history can be examined to show it,
    > and notes around the time of the swaps will show keywords the make it
    > clear the phone was *not* a purchase. And, in that case, we are
    > supposed to go all the way back to the last phone that *was* a
    > purchase.
    >
    > And, once we confirm the sequence of events, there's a "transparent"
    > bill code we can put in place that tells the rebate center we as a
    > specialist have already confirmed the 18-month requirement. The
    > rebate center must obey that.
    >



    Rob, I've explained my situation to little avail to people at Sprint.
    I'm in a similar boat. I have had my handset replaced many times over
    the last 19 months or so by my Circuit City warranty. Circuit City has
    been great about it, but it's killing my rebates. Is there someone that
    I can talk to over at Sprint, or something I can say to the CSA to get
    them to think of this as a situation in which I should qualify?

    Thanks!
    -Mike




  7. #22
    Robert M.
    Guest

    Re: what happened to retention?

    In article <[email protected]>,
    O/Siris <[email protected]> wrote:

    > In article <sMIdc.7880$wb4.6428@okepread02>, GREGORYMITCHELL849843
    > @NOSPAM.COM says...
    > > nope.. i knew about that.. thats' the problem... i had a few lemon
    > > phones last summer, so they won't honor it. Even though they replaced
    > > the phones as "defective", they won't let me since my esn hasn't been
    > > active 18 months. i got in an arguement with two different reps about
    > > the policy. It seems like they are penalizing me becuase *they* shipped
    > > me defective phones.
    > > greg
    > >

    >
    > That is absolutely wrong. If those phones were provided as warranty
    > replacements, then the equipment history can be examined to show it,
    > and notes around the time of the swaps will show keywords the make it
    > clear the phone was *not* a purchase. And, in that case, we are
    > supposed to go all the way back to the last phone that *was* a
    > purchase.
    >
    > And, once we confirm the sequence of events, there's a "transparent"
    > bill code we can put in place that tells the rebate center we as a
    > specialist have already confirmed the 18-month requirement. The
    > rebate center must obey that.


    So why wouldn't have that been done when he called?



  8. #23
    Robert M.
    Guest

    Re: what happened to retention?

    In article <[email protected]>,
    O/Siris <[email protected]> wrote:

    > In article <[email protected]>,
    > [email protected] says...
    > > Typical. He admits he has no idea, but proceeds to invent an answer
    > > anyway. We've had zero dimunition of folks posting that they've gotten
    > > "retention" deals from what is now the "Cancellation" department.
    > >
    > > It's only some blind Sprint apologists that consider getting a retention
    > > deal as abuse. I wonder how anxious they are to insist on paying full
    > > sticker when they buy a new car?
    > >

    >
    > One of these days, all these time completely inventing what
    > no one has said will actually help you get better at it. Not today,
    > though, obviously.


    Check below Your claim of invention is a complete LIE.

    >
    > By starting with the statement that he has no idea, he's openly
    > admitting to speculating. It's a perfectly valid form of
    > conversation when one is speaking to others reasonably (you know,
    > that form of posting you refuse to utilize).
    >
    > No one, and that means *no one*, is "insisting" that getting a
    > retention deal is abuse. Eric *did* say it's been abused. And that
    > much is true.



    Not in the last day, but 30 seconds in Google
    (search on Abuse and retention in alt.cellular.sprintPCS)
    finds many folks complaining about it.

    Among others:

    Steven Scharf
    "Draggar De'Vir"
    "vzwguy"
    "Roy N."
    "Isaiah Beard"


    and you left out what was made up that I objected to:

    Eric wrote:


    >
    > As far as why they didn't offer you anything since you are out of
    > contract... I hae no idea. I think it really depends on the rep you
    > get... but also because so many others have abused the
    > retention/cancellation department, they may have also tightened the
    > purse strings there as well.


    To which I correctly answered:

    > > Typical. He admits he has no idea, but proceeds to invent an answer
    > > anyway. We've had zero dimunition of folks posting that they've gotten
    > > "retention" deals from what is now the "Cancellation" department.
    > >
    > > It's only some blind Sprint apologists that consider getting a retention
    > > deal as abuse. I wonder how anxious they are to insist on paying full
    > > sticker when they buy a new car?
    > >




  9. #24
    Robert M.
    Guest

    Re: what happened to retention?

    In article <[email protected]>,
    "Mark L." <ekbbbb1334@earthlinkdotnet> wrote:

    >
    > "Robert M." <[email protected]> wrote in message
    > news:[email protected]...
    > >
    > > But then you wouldn't have a retention plan for 750 minutes @ $40

    >
    > I don't know that you'd call it a retention plan. I was two months into a
    > new 2 yr agreement, found out about the plan, asked if i could get it
    > (didn't threaten to pay ETF and leave, etc) and was given the plan with no
    > hassle. Sprint could have easily said that I'd have to wait till the end of
    > my contract, or some other answer.


    When was that?, we've had SprintPCS employees claim that retention plans
    are only given to out of contract people or people at the tail end of
    their contract.

    If one can still get a "retention" plan 2 months into a 2 year contract
    a lot of people would be interested in learning that.



  10. #25
    Robert M.
    Guest

    Re: what happened to retention?

    In article <[email protected]>,
    Mike <[email protected]> wrote:

    > O/Siris wrote:
    >
    > > That is absolutely wrong. If those phones were provided as warranty
    > > replacements, then the equipment history can be examined to show it,
    > > and notes around the time of the swaps will show keywords the make it
    > > clear the phone was *not* a purchase. And, in that case, we are
    > > supposed to go all the way back to the last phone that *was* a
    > > purchase.
    > >
    > > And, once we confirm the sequence of events, there's a "transparent"
    > > bill code we can put in place that tells the rebate center we as a
    > > specialist have already confirmed the 18-month requirement. The
    > > rebate center must obey that.
    > >

    >
    >
    > Rob, I've explained my situation to little avail to people at Sprint.
    > I'm in a similar boat. I have had my handset replaced many times over
    > the last 19 months or so by my Circuit City warranty. Circuit City has
    > been great about it, but it's killing my rebates. Is there someone that
    > I can talk to over at Sprint, or something I can say to the CSA to get
    > them to think of this as a situation in which I should qualify?



    Exactly my point. We are told what "should" happen, but real world
    experiences are different.

    Maybe Executive Services needs to be called if *2 aren't doing what Rib
    says they should?

    866-519-5698



  11. #26
    Eric
    Guest

    Re: what happened to retention?


    Re: what happened to retention?

    Group: alt.cellular.sprintpcs Date: Sat, Apr 10, 2004, 2:24am (EST+5)
    From: [email protected] (Robert=A0M.) wrote:
    <<Typical. He admits he has no idea, but proceeds to invent an answer
    anyway. We've had zero dimunition of folks posting that they've gotten
    "retention" deals from what is now the "Cancellation" department. >>

    Its great that even after I say that I would no longer respond to you or
    post insults to you, that you can't resist in responding to one of my
    posts. Even after you have "plonked" me. What I did was called
    "speculation" and offering opinions... something that you freely do on
    here. Nothing I said was presented as fact... just opinions... and my
    opinions are no more or less valid than yours, no matter how they may
    differ.

    <<It's only some blind Sprint apologists that consider getting a
    retention deal as abuse. I wonder how anxious they are to insist on
    paying full sticker when they buy a new car?>>

    I didn't say that everyone who has a retention deal were abusing the
    system. But certainly, some have while others have not. Calling the
    cancellation department and lying and pretending to cancel just to see
    if you get a better deal -- especially if one is a relatively new
    customer with no history with Sprint and immediately wants the deals
    offered to longterm customers -- can be considered abuse. While others
    who have been with Sprint for years, and have spotted a better deal with
    another provider or whatnot and calls to see if they are eligible for
    their plan to be enhanced... I would not consider that to be abuse.
    *That* is being a smart consumer.




  12. #27
    Eric
    Guest

    Re: what happened to retention?

    Hi Gregory,

    <<nope.. i knew about that.. thats' the problem... i had a few lemon
    phones last summer, so they won't honor it. Even though they replaced
    the phones as "defective", they won't let me since my esn hasn't been
    active 18 months. i got in an arguement with two different reps about
    the policy. It seems like they are penalizing me becuase *they* shipped
    me defective phones.>>

    Yeah, that is not right if Sprint is refusing you the upgrade program
    because of defective phones. I cannot remember but were you talking to
    the cancellation department when they argued with you? Maybe
    re-explaining your situation with them, reminding them about your good
    payment history with them, and *possibly* agreeing to another advantage
    agreement could help out. They may not be as willing to help out if you
    don't give them something in return -- say a new advantage agreement,
    which I believe is a requirement of the upgrade program anyway, although
    I am not completely sure.

    I can't believe that you Sprint wouldn't be able to help you out if you
    were willing to re-commit to them. Not an excuse, but maybe the reps
    you talked to were having a bad day... or if you have called the
    cancellation/retention department many times, it could be noted on your
    account to be more strict with you. Maybe becuase you still have four
    more months (roughly) before you become eligible for the upgrade program
    that they cannot help you until they see that 18 month period has
    passed. As others have noted before, try out several different reps (on
    different days) and your chances of getting what you want are greatly
    improved. Be firm in explaining what you would like and about how you
    don't feel the defective phones should play a factor in the upgrade
    program.

    Good luck and let us know how it turns out.

    Eric




  13. #28
    tom ronson
    Guest

    Re: what happened to retention?


    "Robert M." <[email protected]> wrote in message
    news:[email protected]...

    > My 3 month old RL2500 meets the 18 month requirement according to that
    > web page. Woo hoo. Think I'll get a Sanyo 8200 when they come out.


    Hmmm, looks like the page isn't getting fed any data --- my three week old
    7300's qualify in September.





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  14. #29
    Bob Smith
    Guest

    Re: what happened to retention?


    "tom ronson" <[email protected]> wrote in message
    news:[email protected]...
    >
    > "Robert M." <[email protected]> wrote in message
    > news:[email protected]...
    >
    > > My 3 month old RL2500 meets the 18 month requirement according to that
    > > web page. Woo hoo. Think I'll get a Sanyo 8200 when they come out.

    >
    > Hmmm, looks like the page isn't getting fed any data --- my three week old
    > 7300's qualify in September.


    Curious, as it's right on for all three of my phones. My daughter's A500 is
    eligible right now, and my 4700 & 5300 are eligible in June.

    Bob





  15. #30
    tom ronson
    Guest

    Re: what happened to retention?


    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]...

    > Curious, as it's right on for all three of my phones.


    Perhaps they batch feed the application? But Phylisis' acertion would say
    its in greater than 3 month bites? Oh well.

    Do you still use the 4700? That was a great little phone you recommnded to
    me quite a while ago.

    --TR





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