what happened to retention?

"GREGORY MITCHELL" <[email protected]> wrote in message
news:qG7ec.12122$wb4.2452@okepread02...
> > I can't believe that you Sprint wouldn't be able to help you out if you
> > were willing to re-commit to them.
>
> That was the whole reason for my post!... I spoke to a really nice guy
> in retention who offered me NOTHING-- NOTHING in exchange for going
> under a new agreement! I talked with him for about 10 minutes about the
> upgrade program, and when i realized i wasn't getting anywhere i said-
>
> "if you can't offer me a rebate, what *can* you offer me for signing a
> new agreement?"--
>
> he replied "well all I have is 7 pm evenings, but.. oh... that's
> probably not even worth it for you since you have 8pm already."
>
> Sprint doesn't give a rat's ass weather or not I'm under an agreement!
> This is very out of character for them.
>
> -Greg

Well then, I see three different directions for you to go, Either buy a
phone now, or wait till you qualify for a rebate, or change cellular
companies ...

Bob

---

› See More: what happened to retention?

[email protected] (Robert=A0M.) wrote:
<<And how many phone calls did it take him, when it shouldn't have
happened in the first place?
You happy now??, SprintPCS was at fault. Now go back to BestBuy and look
for Horror Movies.>>

I never said that it shouldn't have happened in the first place as my
post did not defend Sprint at all. You, sir, are just reaching for
arguements.

And I did find some good bargains at Best Buy last night, thanks for
caring!

[email protected] (Mike) wrote:
<<Yes, they were pretty apologetic about it. The night the bill arrived
a gentleman at the call center spent about forty-five minutes on the
phone with me taking care of everything and explaining how the charges
were supposed to have worked. (snip) >>

I'm glad that you got everything worked out. Billing errors can be a
nightmare to deal with -- especially with Sprint as I had my fair share.
But as I had also found out, if you are firm in your calls and polite,
90% of the reps will respond positively and do what they can to help you
out.

<<I thought about putting filters in for threads that contain the words
"blind Sprint PCS apologist" but I decided it wasn't worth the effort.>>

Lol, if you did that, you would block 80% of Phillipe's posts.

Eric

(Bob=A0Smith) wrote:
<<So what's that suppose to be Phillipe. A knock on Eric? What's wrong
with going to BestBuy and buying a film? Come on Phillipe, tell us ...
Are you so hard up, shaving that right palm of yours, that's all you can
come up with an insult? >>

Bob,

He is apparently pleased with himself that he dug up some posts I had
made in alt.horror, and thrilled that he found out something about my
personal life away from this newsgroup. Despite the fact that in the
post he found, I made no negative comments -- just asking about a horror
movie I had found at Best Buy as needed some opinions about it. He has
also called me unemployed because I use a webtv to access newsgroups --
which I do because its easier to read and respond to ngs with webtv
rather than my pc, and it also safegaurds against getting spam in my
"real" email accounts. I think I hit a nerve in him somewhere along the
line and he is angry because I don't give him anything to go on, so he
has to pick on the Best Buy comment to make himself feel better.

Ironically, he has posted several times about defending retention deals
and whatnot... and not paying full sticker price for a car. So why
wouldn't I shop at Best Buy because they have generally lower prices and
better deals?

Eric

(GREGORY=A0MITCHELL) wrote:
<<Sprint doesn't give a rat's ass weather or not I'm under an agreement!
This is very out of character for them. >>

Hmmm, that is very out of character for them to not even seem to care.
My advice to you would be just to wait a week or a month... or closer to
your 18 month timeline and see what they can do for you then. Calling
every day or twice a day runs the risk of them notating it on your
account and being even less willing to work with you in the future.

Shop around and see what other deals and offers other carriers in your
area are offering. I have heard that calling them up and instead of
saying "what kind of deals can I get?" -- rather say something like "I
was looking at Verizon/T-Mobile/Cingular and they have such and such
deal with such and such specials and was wondering if something like
that could be matched for me?". I know I explained that pretty poorly,
but if you call and say you have seen better phone and plan deals with
an alternate carrier, that may push them to offer you something extra
and for you to get what you want.

Of course, all of this is opinion and I have no idea if this would work,
but it doesn't hurt to try.

Hope this helps and good luck,
Eric

The last time I managed a free phone it was actually the CSR's idea at a
store about a month ago. He and I were talking about the new phones and I
mentioned that I wished I could get a new phone at a price even near what
the new customers are paying. He looks at my phone and wonders out loud if
it would pass diagnostics. He comes back and says it failed several tests
(even though it has been working fine). Got a new phone out of the deal for
a price even less than a new customer would pay.

-F

"GREGORY MITCHELL" <[email protected]> wrote in message
newsBGdc.6804$wb4.5059@okepread02...
> Yeah so I've had my ups and downs with Sprint, but I've stayed with them
> since '99 mainly because they always offer me a killer deal when
> contract renewal ('advantage' agreement) time rolls around.
>
> Last year, retention had given me a CRAZY good deal including a better
> plan (750/$40), free PCS to PCS, and 8pm evenings.
>
> Now fast forward 14 months... I'm real happy with everything- my plan's
> working out great, I've had no billing issues recently- the ONLY thing
> it'd like is a rebate on a new phone. (I've been through a lot of
> defective phones, but i haven't gotten any kind of REBATE in *years*)
>
> So I work my way through customer care and get up to retention... I'm
> talking to a real nice guy who seems like he's going to help me. HE
> OFFERERS ME NOTHING! NO PHONE, NO PLAN, NO DEALS.. NOTHING!!! It's like
> they don't even care if h'm under an agreement or not! I was speechless.
>
> Am I missing something? Or has Sprint's policies changed drastically?

In article <[email protected]>,
"ZJ Driver" <[email protected]> wrote:

> The last time I managed a free phone it was actually the CSR's idea at a
> store about a month ago. He and I were talking about the new phones and I
> mentioned that I wished I could get a new phone at a price even near what
> the new customers are paying. He looks at my phone and wonders out loud if
> it would pass diagnostics. He comes back and says it failed several tests
> (even though it has been working fine). Got a new phone out of the deal for
> a price even less than a new customer would pay.

Sounds like you had a Samsung A500 or earlier.

In article <[email protected]>,=20
[email protected] says...
> Now go back to BestBuy and=20
> look for Horror Movies.
>=20
>=20

Your own words, Phillie: When you've got nothing to say, hurl=20
insults.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

(O/Siris) wrote:
<<Your own words, Phillie: When you've got nothing to say, hurl insults.
>>

And what's weird is that his posting of me shopping at Best Buy to
purchase horror movies isn't remotely close to an insult, but he thinks
it is.

Eric