Retention Plan Faq

In article <[email protected]>,
[email protected] (TechGeek) wrote:

> As for who gets offered what, there is a 'matrix' based on the
> customer's risk level.

I understand that in a general sense, but apparently the reps in
Cancellation have a lot of latitude, and even SprintPCS employees have
suggested calling back if the first response seemed inadequate.

---

› See More: Retention Plan Faq

(tom=A0ronson) wrote:
<<Face it folks --- some of ya'll are feeding this guy what he needs. So
either do it and stop *****ing about it or stop replying to him. Two
simple choices, given the fact there's nothing you'll say to stop the
guy. >>

Agreed. I stopped replying to his posts, unless he directly attacks me
in one of his -- like he has done twice now in the last few days about
Best Buy. If we all stop replying to him, he'll have nothing to go on
except stooping to insults to get attention.

[email protected] (Robert=A0M.)
<<I understand that in a general sense, but apparently the reps in
Cancellation have a lot of latitude, and even SprintPCS employees have
suggested calling back if the first response seemed inadequate. >>

That is true in some cases, but shouldn't be considered true in every
case. One rep on the phone suggested trying back and seeing if someone
else could work with me... but I am sure that not everyone has had an
experience like this.

Robert M. wrote:
> In article <[email protected]>,
> O/Siris <[email protected]> wrote:
>
>
>>In article <[email protected]>,
>>[email protected] says...
>>
>>>You mean like a SprintPCS employee so anxious to sound important they
>>>give out WRONG information.
>>>
>>> + The Sanyo 8200 won't have Flash
>>>
>>> + The Treo 600 can have Blue Tooth added to it.
>>>
>>
>>Interesting. The Treo 600 *can* have BT added to it. Products
>>haven't been updated for its Palm OS version, but once they are, all
>>it takes is a software install and plug in the card.
>
> ===========================
>
> Thats a complete LIE, and you know it. There is no such product. Only in
> your imagination. THERE IS NO BLUE TOOTH AVAILABLE FOR A TREO 600.
> Interesting that you want to perpetuate your lie. I did not name anyone
> in the post, you chose to self-identify yourself as the LIAR of the
> SprintPCS employees.

I'm not sure you're objecting to the same point O/Siris is making...
-mike

In article <[email protected]>,
Mike <[email protected]> wrote:

> I'm not sure you're objecting to the same point O/Siris is making...

Well let's see. He says:

"The Treo 600 *can* have BT added to it.";

That may well lead someone who wants Bluetooth with a Treo 600 to buy
the Treo. They would then be very disappointed at being so misled.

So the proper answer to that statement is: NO IT CAN NOT, THERE IS NO
WAY TODAY TO MAKE THAT HAPPEN.

It's only available in a theoretical sense, since as of April 12, 2004
there is no way to add Bluetooth to it, as any SD Bluetooth adapter will
not work in a Treo 600; and no manufacturer has yet committed to working
on making that happen. It might could happen at some **future** date,
but for now, and as far as we can see into the future, there is no way
to have Bluetooth for a Treo 600, and any hint otherwise is flat
misleading at best, and more properly characterized as a LIE. Especially
since he has been making that statement since at least 11/3/2003; and
was informed at that time that there is no Bluetooth capability
available for the Treo 600. He was proven wrong then, and still
childishly refuses to admit it, pretending its just about to happen,
just as he did 5 months ago.

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> O/Siris <[email protected]> wrote:
>
> > In article <[email protected]>,
> > [email protected] says...
> > > Nobody posting here knows the details of who gets offered what by
> > > retention. It's all a secret.
> > >
> >
> > No it's not. It's an industry standard. All of the national
> > carriers (at least) utilize a series of complex calculations to
> > establish a customer "value" rating.
>
> Another example of self aggrandizing. If you know this system, then
> please tell us.

Why should he? It is none of your business- period. And let me put this in
terms that your fourth grade education might be able to comprehend. Your
agreement with Sprint requires them to provide a service for you, bill you
for it and correct any mistakes that they make with regards to your service.
That's it- there is no clause in the agreement that requires them to share
any piece of information you deem to be important. They are under no
obligation to talk to you about anything except the current state of your
account. Anything else that they offer is icing on the cake. The fact that
you don't know how a retention plan is offered, and the criteria that is
used to calculate that offer, is hindering more than it is helping. Some
customers are not going to get a retention offer, and yet you make it sound
as if every customer is eligible for one. Everybody is not going to qualify
for a killer deal, and yet you make it sound as if every customer is
eligible for it. You purposely mislead, which is directly opposite of the
'help' you seem so proud of.

>
> and as always leaving out half my post that tends to mislead.
>

Wonder where he learned it from? Oh yeah- from you. BTW- when you go to
snip parts of this post out, practice what you preach.

In article <[email protected]>,=20
[email protected] says...
> and as always leaving out half my post that tends to mislead.
>=20
>=20

You snivelling, dishonest, small minded, little hypocrite. =20

First of all, how dare you take offense at your own tactic. You=20
can't go 4 hours without doing exactly what you claim has been done=20
here.

Secondly, though, I did NOTHING to mislead. There was no change in=20
context between what you repeated and what I quoted.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

In article <[email protected]>,=20
[email protected] says...
> I'm not sure you're objecting to the same point O/Siris is making...
> -mike
>=20

Of course he isn't, Mike. If Phillie were ever to stay on topic,=20
he'd be having a decent conversation, and Phillie just refuses to go=20
there.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

In article <[email protected]>,=20
[email protected] says...
> That may well lead someone who wants Bluetooth with a Treo 600 to buy=20
> the Treo. They would then be very disappointed at being so misled.
>=20

It can, Phillie. The Treo 600's SD slot is I/O enabled. There is=20
nothing about the Treo stopping a BT card in SD format from working. =20
The only stumbling block is that no one has, so far, released Palm OS=20
5.x drivers for their cards.

"Can't" means physically incapable. That's not the case here. It=20
*can*.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

In article <[email protected]>,=20
[email protected] says...
> Sorry, taking Retention out from behind a curtain is not rumor mongering.
>=20
>=20

But there isn't any Retention to "take out", Phillie. You've said so=20
yourself.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

"tom ronson" <[email protected]> wrote in message news:[email protected]...
> Face it folks --- some of ya'll are feeding this guy what he needs. So
> either do it and stop *****ing about it or stop replying to him. Two simple
> choices, given the fact there's nothing you'll say to stop the guy.

Thank you, Tom. If only the 'regulars' here could see it like you,
this would be a much more pleasant newsgroup. Troll feeders are
not much of an improvement over trolls, if any.

--

John Richards

> given the fact there's nothing you'll say to stop the guy.


of course not, I post useful information for which I receive many Thank
yous.

"Retention" <[email protected]> wrote in message news:[email protected]...
>
> CANCELLATION = 1-866-762-0468

When I called this number just now, I was told that the number was
no longer valid. Instead, I called 1-866-207-7913, and got to a CSR
without any wait. I explained that my plan had insufficient
minutes for my current needs. Before I could make a specific
request, she offered:
750 AT minutes, unlimited N/W, starting at 8 PM, with a 1 year
contract, for $40. I asked, how about unlimited PCS-PCS? She said
that would require a 2 year contract or else $5 per month extra.
Told her to forget the PCS-PCS, but could I have some courtesy
minutes since I was about to go over for my current period?
She gave me 180 courtesy minutes.
All in all a very pleasant experience.
Incidentally, my existing plan was $39.99 for 350 AT, 2150 N/W,
8 PM start.

--

John Richards

"John Richards" <[email protected]> wrote in
message news:[email protected]...
> "Retention" <[email protected]> wrote in message
news:[email protected]...
> >
> > CANCELLATION = 1-866-762-0468
>
> When I called this number just now, I was told that the number was
> no longer valid. Instead, I called 1-866-207-7913, and got to a CSR
> without any wait. I explained that my plan had insufficient
> minutes for my current needs. Before I could make a specific
> request, she offered:
> 750 AT minutes, unlimited N/W, starting at 8 PM, with a 1 year
> contract, for $40. I asked, how about unlimited PCS-PCS? She said
> that would require a 2 year contract or else $5 per month extra.
> Told her to forget the PCS-PCS, but could I have some courtesy
> minutes since I was about to go over for my current period?
> She gave me 180 courtesy minutes.
> All in all a very pleasant experience.
> Incidentally, my existing plan was $39.99 for 350 AT, 2150 N/W,
> 8 PM start.
>
> --
>
> John Richards

Careful John ... You report good service here, and you will be put into the
apologist's category, by you know who ...

Bob

In article <[email protected]>,
"John Richards" <[email protected]> wrote:

> "Retention" <[email protected]> wrote in message
> news:[email protected]...
> >
> > CANCELLATION = 1-866-762-0468
>
> When I called this number just now, I was told that the number was
> no longer valid. Instead, I called 1-866-207-7913, and got to a CSR
> without any wait. I explained that my plan had insufficient
> minutes for my current needs. Before I could make a specific
> request, she offered:
> 750 AT minutes, unlimited N/W, starting at 8 PM, with a 1 year
> contract, for $40. I asked, how about unlimited PCS-PCS? She said
> that would require a 2 year contract or else $5 per month extra.
> Told her to forget the PCS-PCS, but could I have some courtesy
> minutes since I was about to go over for my current period?
> She gave me 180 courtesy minutes.
> All in all a very pleasant experience.
> Incidentally, my existing plan was $39.99 for 350 AT, 2150 N/W,
> 8 PM start.

Thank you for reporting on your experience. There are many good CSR
experiences, just not enough.