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- 04-20-2004, 03:02 PM #1Brian GordonGuest
I called Sprint (*2) and was told my phone needed an update, please hold on.
It completed normally, so I called in from my wife's identical phone and, as
has happened in the past, got no such message. I talked to a tech and was told
it was a PRL update, and they eventually flagged her phone for it, so when I
called back, it was caught and updated. Apparently, when it updates one phone
out of a set (shared minutes), it just forgets about the other(s) :-( PITA.
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| Brian Gordon -->[email protected]<-- brian.gordon at cox.net |
+ Bass: Greater Phoenix Chapter "Pride of Phoenix" SPEBSQSA Chorus +
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› See More: PRC update only on 1 of 2 phones
- 04-20-2004, 04:10 PM #2Robert M.Guest
Re: PRC update only on 1 of 2 phones
In article <[email protected]>,
[email protected] (Brian Gordon) wrote:
> I called Sprint (*2) and was told my phone needed an update, please hold on.
> It completed normally, so I called in from my wife's identical phone and, as
> has happened in the past, got no such message. I talked to a tech and was
> told
> it was a PRL update, and they eventually flagged her phone for it, so when I
> called back, it was caught and updated. Apparently, when it updates one
> phone
> out of a set (shared minutes), it just forgets about the other(s) :-( PITA.
Since Convergys software is billing only, which defective software is
doing that?
- 04-20-2004, 04:10 PM #3Robert M.Guest
Re: PRC update only on 1 of 2 phones
In article <[email protected]>,
[email protected] (Brian Gordon) wrote:
> I called Sprint (*2) and was told my phone needed an update, please hold on.
> It completed normally, so I called in from my wife's identical phone and, as
> has happened in the past, got no such message. I talked to a tech and was
> told
> it was a PRL update, and they eventually flagged her phone for it, so when I
> called back, it was caught and updated. Apparently, when it updates one
> phone
> out of a set (shared minutes), it just forgets about the other(s) :-( PITA.
Since Convergys software is billing only, which defective software is
doing that?
- 04-20-2004, 04:10 PM #4Robert M.Guest
Re: PRC update only on 1 of 2 phones
In article <[email protected]>,
[email protected] (Brian Gordon) wrote:
> I called Sprint (*2) and was told my phone needed an update, please hold on.
> It completed normally, so I called in from my wife's identical phone and, as
> has happened in the past, got no such message. I talked to a tech and was
> told
> it was a PRL update, and they eventually flagged her phone for it, so when I
> called back, it was caught and updated. Apparently, when it updates one
> phone
> out of a set (shared minutes), it just forgets about the other(s) :-( PITA.
Since Convergys software is billing only, which defective software is
doing that?
- 04-20-2004, 04:10 PM #5Robert M.Guest
Re: PRC update only on 1 of 2 phones
In article <[email protected]>,
[email protected] (Brian Gordon) wrote:
> I called Sprint (*2) and was told my phone needed an update, please hold on.
> It completed normally, so I called in from my wife's identical phone and, as
> has happened in the past, got no such message. I talked to a tech and was
> told
> it was a PRL update, and they eventually flagged her phone for it, so when I
> called back, it was caught and updated. Apparently, when it updates one
> phone
> out of a set (shared minutes), it just forgets about the other(s) :-( PITA.
Since Convergys software is billing only, which defective software is
doing that?
- 04-20-2004, 08:39 PM #6TechGeekGuest
Re: PRC update only on 1 of 2 phones
"Robert M." <[email protected]> wrote in message news:<[email protected]>...
> In article <[email protected]>,
> [email protected] (Brian Gordon) wrote:
>
> > I called Sprint (*2) and was told my phone needed an update, please hold on.
> > It completed normally, so I called in from my wife's identical phone and, as
> > has happened in the past, got no such message. I talked to a tech and was
> > told
> > it was a PRL update, and they eventually flagged her phone for it, so when I
> > called back, it was caught and updated. Apparently, when it updates one
> > phone
> > out of a set (shared minutes), it just forgets about the other(s) :-( PITA.
>
> Since Convergys software is billing only, which defective software is
> doing that?
OK, what if he spoke to someone earlier who flagged it and not his
wife's? There's only been one instance where they pushed out a PRL
over the whole system, and that was years ago. It hasn't happened
recently.
Someone flagged his phone for the update, wether it was someone in a
call center, someone in a retail store, or someone going by a list of
ESNs.
The software didn't do anything automatic until SOMEONE flagged the
account.
Don't be so quick to make accusations.
- 04-20-2004, 08:39 PM #7TechGeekGuest
Re: PRC update only on 1 of 2 phones
"Robert M." <[email protected]> wrote in message news:<[email protected]>...
> In article <[email protected]>,
> [email protected] (Brian Gordon) wrote:
>
> > I called Sprint (*2) and was told my phone needed an update, please hold on.
> > It completed normally, so I called in from my wife's identical phone and, as
> > has happened in the past, got no such message. I talked to a tech and was
> > told
> > it was a PRL update, and they eventually flagged her phone for it, so when I
> > called back, it was caught and updated. Apparently, when it updates one
> > phone
> > out of a set (shared minutes), it just forgets about the other(s) :-( PITA.
>
> Since Convergys software is billing only, which defective software is
> doing that?
Also, what if hers already got the update in a previous call?
- 04-20-2004, 09:09 PM #8Chris RussellGuest
Re: PRC update only on 1 of 2 phones
My phone always gets the automatic PRL update probably because I have a F &
C America plan. A friend with only a F & C plan always has to call in and
have the phone flagged.
Chris
"Brian Gordon" <[email protected]> wrote in message
news:[email protected]...
> I called Sprint (*2) and was told my phone needed an update, please hold
on.
> It completed normally, so I called in from my wife's identical phone and,
as
> has happened in the past, got no such message. I talked to a tech and was
told
> it was a PRL update, and they eventually flagged her phone for it, so when
I
> called back, it was caught and updated. Apparently, when it updates one
phone
> out of a set (shared minutes), it just forgets about the other(s) :-(
PITA.
>
> --
>
+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
+-+
> | Brian Gordon -->[email protected]<-- brian.gordon at
cox.net |
> + Bass: Greater Phoenix Chapter "Pride of Phoenix" SPEBSQSA Chorus
+
> -+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
-+-+-
- 04-20-2004, 09:13 PM #9Chris RussellGuest
Re: PRC update only on 1 of 2 phones
I know that since I got a F & C America plan, new PRL's (3) have
automatically downloaded when calling *2 (on a 3588i).
Chris
"TechGeek" <[email protected]> wrote in message
news:[email protected]...
> "Robert M." <[email protected]> wrote in message
news:<[email protected]>...
> > In article <[email protected]>,
> > [email protected] (Brian Gordon) wrote:
> >
> > > I called Sprint (*2) and was told my phone needed an update, please
hold on.
> > > It completed normally, so I called in from my wife's identical phone
and, as
> > > has happened in the past, got no such message. I talked to a tech and
was
> > > told
> > > it was a PRL update, and they eventually flagged her phone for it, so
when I
> > > called back, it was caught and updated. Apparently, when it updates
one
> > > phone
> > > out of a set (shared minutes), it just forgets about the other(s)
:-( PITA.
> >
> > Since Convergys software is billing only, which defective software is
> > doing that?
>
> OK, what if he spoke to someone earlier who flagged it and not his
> wife's? There's only been one instance where they pushed out a PRL
> over the whole system, and that was years ago. It hasn't happened
> recently.
>
> Someone flagged his phone for the update, wether it was someone in a
> call center, someone in a retail store, or someone going by a list of
> ESNs.
>
> The software didn't do anything automatic until SOMEONE flagged the
> account.
>
> Don't be so quick to make accusations.
- 04-21-2004, 04:46 AM #10Robert M.Guest
Re: PRC update only on 1 of 2 phones
In article <[email protected]>,
[email protected] (TechGeek) wrote:
> "Robert M." <[email protected]> wrote in message
> news:<[email protected]>...
> > In article <[email protected]>,
> > [email protected] (Brian Gordon) wrote:
> >
> > > I called Sprint (*2) and was told my phone needed an update, please hold
> > > on.
> > > It completed normally, so I called in from my wife's identical phone and,
> > > as
> > > has happened in the past, got no such message. I talked to a tech and
> > > was
> > > told
> > > it was a PRL update, and they eventually flagged her phone for it, so
> > > when I
> > > called back, it was caught and updated. Apparently, when it updates one
> > > phone
> > > out of a set (shared minutes), it just forgets about the other(s) :-(
> > > PITA.
> >
> > Since Convergys software is billing only, which defective software is
> > doing that?
>
> Also, what if hers already got the update in a previous call?
What if Convergys software worked?
- 04-21-2004, 04:46 AM #11Robert M.Guest
Re: PRC update only on 1 of 2 phones
In article <[email protected]>,
[email protected] (TechGeek) wrote:
> OK, what if he spoke to someone earlier who flagged it and not his
> wife's?
Thats not what he said.
- 04-21-2004, 07:55 AM #12TechGeekGuest
Re: PRC update only on 1 of 2 phones
"Robert M." <[email protected]> wrote in message news:<[email protected]>...
> In article <[email protected]>,
> [email protected] (TechGeek) wrote:
>
> > OK, what if he spoke to someone earlier who flagged it and not his
> > wife's?
>
> Thats not what he said.
No, he just said he called and it updated, no information about what
happened previously, no information about the version he had before or
after.
Quit being so quick to jump to accusations.
- 04-21-2004, 08:49 AM #13Robert M.Guest
Re: PRC update only on 1 of 2 phones
In article <[email protected]>,
[email protected] (TechGeek) wrote:
> "Robert M." <[email protected]> wrote in message
> news:<[email protected]>...
> > In article <[email protected]>,
> > [email protected] (TechGeek) wrote:
> >
> > > OK, what if he spoke to someone earlier who flagged it and not his
> > > wife's?
> >
> > Thats not what he said.
>
> No, he just said he called and it updated, no information about what
> happened previously, no information about the version he had before or
> after.
>
> Quit being so quick to jump to accusations
Quit being so quick to make excuses for SprintPCS.
He said one phone offered him an update automatically, one didnt.
- 04-21-2004, 09:02 AM #14Robert M.Guest
Re: PRC update only on 1 of 2 phones
In article <[email protected]>,
"Chris Russell" <[email protected]> wrote:
> My phone always gets the automatic PRL update probably because I have a F &
> C America plan. A friend with only a F & C plan always has to call in and
> have the phone flagged.
Could be a factor in many cases.
- 04-21-2004, 01:01 PM #15TechGeekGuest
Re: PRC update only on 1 of 2 phones
"Robert M." <[email protected]> wrote in message news:<[email protected]>...
> In article <[email protected]>,
> [email protected] (TechGeek) wrote:
>
> > "Robert M." <[email protected]> wrote in message
> > news:<[email protected]>...
> > > In article <[email protected]>,
> > > [email protected] (TechGeek) wrote:
> > >
> > > > OK, what if he spoke to someone earlier who flagged it and not his
> > > > wife's?
> > >
> > > Thats not what he said.
> >
> > No, he just said he called and it updated, no information about what
> > happened previously, no information about the version he had before or
> > after.
> >
> > Quit being so quick to jump to accusations
>
> Quit being so quick to make excuses for SprintPCS.
>
> He said one phone offered him an update automatically, one didnt.
And you blamed the billing software for it, when the billing software
doesn't automaticly push that out, SOMEONE (you know, a person) has to
flag the account for it. if someone flagged ONE phone but not the
other, then that would happen, and if her's already got the update,
then just his would have updated, not hers.
Sounds like the system was working fine to me.
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