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  1. #1
    Robert M.
    Guest
    So I call *2 to complain about receiving a JUNK TXT Message, and after a
    10 minute hold, they insist that the Sanyo 5400/RL2500 is an SMS phone,
    and that it has been since the rollout of SMS on March 1 and that they
    notified me by txt message on March 1

    I never got any such notification.

    I am told the only cure for this is to disable receiving any text
    message. That will sure throw a kink into Sprint's plans to get revenue
    from TXT messaging if people turn it off to avoid SPAM.

    Any one know about any of this or do I call Executive Services?



    See More: JUNK TXT MESSAGE




  2. #2
    Eric
    Guest

    Re: JUNK TXT MESSAGE

    (Robert=A0M.) wrote:
    <<So I call *2 to complain about receiving a JUNK TXT Message, and after
    a 10 minute hold, they insist that the Sanyo 5400/RL2500 is an SMS
    phone, and that it has been since the rollout of SMS on March 1 and that
    they notified me by txt message on March 1
    I never got any such notification.
    I am told the only cure for this is to disable receiving any text
    message. That will sure throw a kink into Sprint's plans to get revenue
    from TXT messaging if people turn it off to avoid SPAM.
    Any one know about any of this or do I call Executive Services? >>

    In an ideal world, customers would be able to set up "safe" lists...
    where only text messages coming from approved (or "known") numbers are
    allowed to be delivered to your handset. Or, that there would be
    filters set up when a *large* influx of text messages are sent at one
    time -- something text spammers have been known to do.

    There is virtually no way that any provider can completely safeguard
    your phone number as spammers are just able to bring up a list of active
    phone numbers just as telemarketers used to be able to do.

    One thing that could be effective is if they (meaning Sprint and other
    providers) made incoming text messages free as they do with prepaid.
    Therefore, any spam messages would merely be an inconvience instead of
    costing us money.

    I would wait it out and see if you get any more spam text messages. I
    have yet to receive any since activating sms on my plan about three
    weeks ago. If it continues to be a problem, try executive services and
    see what they say.

    Eric




  3. #3
    Chris Russell
    Guest

    Re: JUNK TXT MESSAGE


    "Eric" <[email protected]> wrote in message
    news:[email protected]...
    (snipped)

    In an ideal world, customers would be able to set up "safe" lists...
    where only text messages coming from approved (or "known") numbers are
    allowed to be delivered to your handset. Or, that there would be
    filters set up when a *large* influx of text messages are sent at one
    time -- something text spammers have been known to do.

    There is virtually no way that any provider can completely safeguard
    your phone number as spammers are just able to bring up a list of active
    phone numbers just as telemarketers used to be able to do.

    One thing that could be effective is if they (meaning Sprint and other
    providers) made incoming text messages free as they do with prepaid.
    Therefore, any spam messages would merely be an inconvience instead of
    costing us money.

    I would wait it out and see if you get any more spam text messages. I
    have yet to receive any since activating sms on my plan about three
    weeks ago. If it continues to be a problem, try executive services and
    see what they say.

    Eric





  4. #4
    Chris Russell
    Guest

    Re: JUNK TXT MESSAGE

    Sorry, hit the send button by mistake. But you can go online, login, click
    text msgng, then preferences and stop which type of SMS you want and save
    the changes. I did this after I got the first SPAM msg thanks to O/Siris'
    instructions.

    Chris

    > "Eric" <[email protected]> wrote in message
    > news:[email protected]...
    > (snipped)
    >
    > In an ideal world, customers would be able to set up "safe" lists...
    > where only text messages coming from approved (or "known") numbers are
    > allowed to be delivered to your handset. Or, that there would be
    > filters set up when a *large* influx of text messages are sent at one
    > time -- something text spammers have been known to do.
    >
    > There is virtually no way that any provider can completely safeguard
    > your phone number as spammers are just able to bring up a list of active
    > phone numbers just as telemarketers used to be able to do.
    >
    > One thing that could be effective is if they (meaning Sprint and other
    > providers) made incoming text messages free as they do with prepaid.
    > Therefore, any spam messages would merely be an inconvience instead of
    > costing us money.
    >
    > I would wait it out and see if you get any more spam text messages. I
    > have yet to receive any since activating sms on my plan about three
    > weeks ago. If it continues to be a problem, try executive services and
    > see what they say.
    >
    > Eric
    >
    >






  5. #5
    Robert M.
    Guest

    Re: JUNK TXT MESSAGE

    In article <[email protected]>,
    "Chris Russell" <[email protected]> wrote:

    >
    > "Eric" <[email protected]> wrote in message
    > news:[email protected]...
    > (snipped)
    >
    > In an ideal world, customers would be able to set up "safe" lists...


    A "White List" its known as, and is simple technology, but not provided
    by Sprint PCS.

    > where only text messages coming from approved (or "known") numbers are
    > allowed to be delivered to your handset. Or, that there would be
    > filters set up when a *large* influx of text messages are sent at one
    > time -- something text spammers have been known to do.



    Allegedly Sprint PCS is setup to stop bulk emails.
    >
    > There is virtually no way that any provider can completely safeguard
    > your phone number as spammers are just able to bring up a list of active
    > phone numbers just as telemarketers used to be able to do.
    >
    > One thing that could be effective is if they (meaning Sprint and other
    > providers) made incoming text messages free as they do with prepaid.


    Or at least allow one to forward the message back to Sprint, so it could
    be used as a SPAM filter template and then your account would be
    credited.

    > Therefore, any spam messages would merely be an inconvience instead of
    > costing us money.
    >



    > I would wait it out and see if you get any more spam text messages. I
    > have yet to receive any since activating sms on my plan about three
    > weeks ago.


    Too late, I've turned off all messaging to my phone, and complained to
    Executive Services, as in typical fashion the CSR I spoke to refused to
    escalate my call, and hung up on me after 6 minutes.



    > If it continues to be a problem, try executive services and
    > see what they say.


    Meanwhile, is the RL2500 an SMS phone or not.



  6. #6
    Eric
    Guest

    Re: JUNK TXT MESSAGE

    [email protected] (Robert=A0M.) wrote:
    <<Allegedly Sprint PCS is setup to stop bulk emails. >>

    So is Verizon, but many users still report lots of it coming through.
    Not excusing Sprint PCS, but just saying that this isn't
    Sprint-exclusive.

    <<Too late, I've turned off all messaging to my phone, and complained to
    Executive Services, as in typical fashion the CSR I spoke to refused to
    escalate my call, and hung up on me after 6 minutes. >>

    How many spam messages did you get? Did you sign up for an sms plan? I
    believe that you get 100 free messages included with any Vision plan...
    I know its not the point, but I would have waited to see how much spam i
    got before I blocked all sms messages. What did they say when you asked
    to turn off all messages?

    <<Meanwhile, is the RL2500 an SMS phone or not.>>

    I am not sure if it is or not. But I am headed out to Best Buy and I am
    sure I can report something back soon.

    Eric




  7. #7
    Robert M.
    Guest

    Re: JUNK TXT MESSAGE

    In article <[email protected]>,
    "Chris Russell" <[email protected]> wrote:

    > Sorry, hit the send button by mistake. But you can go online, login, click
    > text msgng, then preferences and stop which type of SMS you want and save
    > the changes. I did this after I got the first SPAM msg thanks to O/Siris'
    > instructions.


    Yup I unchecked all three types. Does that mean I'll never again receive
    a Txt message?

    Shame to throw out the baby with the bath water, but if Sprint wont
    program in WHITE LIST capability, then they leave little choice.


    Now is the RL2500 a true SMS phone like the CSR told me?



  8. #8
    norelpref
    Guest

    Re: JUNK TXT MESSAGE

    Robert M. wrote:

    > I am told the only cure for this is to disable receiving any text
    > message. That will sure throw a kink into Sprint's plans to get revenue
    > from TXT messaging if people turn it off to avoid SPAM.


    I can not speak for Sprint specifically but I found the same general
    trend among any carrier I have ever used or seen including pagers and
    the Blackberry. I know of no single carrier that has ANY type of SMS
    filtering ability configurable either by the user or at the system level
    .. Hell, even something as simple as a whitelist and/or blacklist
    would be enough for 99% of the general population using SMS.
    This IS a problem now and will be a problem that will grow exponentially
    until the carriers "decide" to do something about it. I have a feeling
    they will not do anything until the revenue starts to decline from
    people removing SMS all together or if some marketing research firm
    shows some numbers that indicate the money not made on SMS or customers
    leaving to another carrier that has filtering makes a difference on
    their own bottom line. I also predict that when one carrier brings a
    filtering service online and advertises it, the others will follow very
    quickly. I say that because I really think they know it is an issue and
    they are waiting for the straw that breaks the camels back, plus the
    fact that any message you receive spam or not spam, is money in their
    pockets or at least one message closer to hitting your monthly quota.
    Right now, it is not worth the money and hassles to implement a
    filtering system based on the current level of spam activity and
    customer complaints. Eventually, filtering or easy one click blocking
    of certain messages directly from the phone will become a selling point
    as people will simply remove SMS ability as they do not want to pay for
    spam. It will change but who knows when. The plan now by carriers
    seems to be don't ask, don't tell and milk this out as long as possible.
    Just my .02



  9. #9
    norelpref
    Guest

    Re: JUNK TXT MESSAGE

    norelpref wrote:

    >I know of no single carrier that has ANY type of SMS
    > filtering ability configurable either by the user or at the system level


    Sorry to reply to my own post. I see in this thread that Sprint does
    have some limited blocking ability and I've also found a few other
    carriers that have something limited also. Sprint's current method of
    filtering works if you can rely on the same spam sender using the same
    address or domain in the from field. Better then nothing but the rest
    of my previous comments still stand.



  10. #10
    Steven J Sobol
    Guest

    Re: JUNK TXT MESSAGE

    norelpref <[email protected]> wrote:
    > norelpref wrote:
    >
    >>I know of no single carrier that has ANY type of SMS
    >> filtering ability configurable either by the user or at the system level

    >
    > Sorry to reply to my own post. I see in this thread that Sprint does
    > have some limited blocking ability and I've also found a few other
    > carriers that have something limited also. Sprint's current method of
    > filtering works if you can rely on the same spam sender using the same
    > address or domain in the from field. Better then nothing but the rest
    > of my previous comments still stand.


    Haven't had the chance to check but from what I've read here it seems like
    Sprint's filters are similar to Verizon's.

    Of course, Sprint offers unlimited text messaging, which would at least
    mitigate the cost issue. It would still be annoying as hell to receive the
    messages...

    --
    JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
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