Add a phone deception

In article <[email protected]>,
Jerome Zelinske <[email protected]> wrote:

> If they will not let you add a line via Add-a-Phone, I do not
> think they will let you add a line separately. You would need an even
> better credit rating to cover the higher cost of a separate line.

Then its appropriate to have Executive Services correct SprintPCS'
error, or explain it all to the customer?

---

› See More: Add a phone deception

Robert M <[email protected]> wrote in message news:<[email protected]>...
> In article <[email protected]>,
> [email protected] (TechGeek) wrote:
>
> > This seems fishy to me, though, I have a strange feeling the OP isn't
> > telling us everything.
>
> Heavens forfend SprintPCS is wrong or made a mistake, to the apologist,
> the customer is always wrong, and they want to make the customer the
> issue. This is the attitude that set Justin off.


First of all, the number of lines you get is depenant on how your
credit check goes, and Sprint does not do credit checks, that's
LightBridge.

If you're unhappy with how the check goes, don't complain to Sprint,
complain to Lightbridge. If a mistake was made, it's Lightbridge, not
Sprint.

In article <[email protected]>,
[email protected] (TechGeek) wrote:

> Robert M <[email protected]> wrote in message
> news:<[email protected]>...
> > In article <[email protected]>,
> > [email protected] (TechGeek) wrote:
> >
> > > This seems fishy to me, though, I have a strange feeling the OP isn't
> > > telling us everything.
> >
> > Heavens forfend SprintPCS is wrong or made a mistake, to the apologist,
> > the customer is always wrong, and they want to make the customer the
> > issue. This is the attitude that set Justin off.
>
>
> First of all, the number of lines you get is depenant on how your
> credit check goes, and Sprint does not do credit checks, that's
> LightBridge.
>
> If you're unhappy with how the check goes, don't complain to Sprint,
> complain to Lightbridge. If a mistake was made, it's Lightbridge, not
> Sprint.

There are many possible explanations for the OP problems, assuming that
SprintPCS is 100% blameless is not yet warranted.

Somebody couldnt have typed in information or transposed data wrong at
SprintPCS?

You changed your tune already. First it was the customers fault, now its
the Credit agencies fault.

There is a greater than zero chance:

1. Sprint sent the wrong information to Lightbridge

2. Sprint transposed information from Lightbridge incorrectly.

3. A SprintPCS rep would rather make the higher commission for selling a
new independent line of service than an add-a-phone, and "misled" the
OP. I have a strange feeling this is where the issue is, as its
separately been posted that if someones credit score wont allow another
add-a-phone, it wouldn't allow a new independent line of service, so why
was that offered to him?

And of course your two prior statements have a greater than zero chance
also:

4. Lightbridge screwed up.

5. The OP has some valid reason in his past for a poor credit score.


So we have 5 possibilities, and likely more. Until the OP goes up the
chain of command at SprintPCS for more information (Executive Services?),
none of us can know for sure.

And thanks for keeping this discussion civil.

Robert M <[email protected]> wrote in message news:<[email protected]>...
> You changed your tune already. First it was the customers fault, now its
> the Credit agencies fault.
>
Or both? Honestly, it just doesn't add up, maybe it's just my
suspicious nature.

> There is a greater than zero chance:
>
> 1. Sprint sent the wrong information to Lightbridge
>
> 2. Sprint transposed information from Lightbridge incorrectly.
>

I'l llump these two together. Firs,t the information is directly sent
forom the store to Lightbridge, and automaticly entered into the
cutstomer's account infromation, so we'll eliminate #2.

#1 - if that happened, then the credit check would have come up as
rejected, mainly the name and SS# need to match up (there may be some
other information).

> 3. A SprintPCS rep would rather make the higher commission for selling a
> new independent line of service than an add-a-phone, and "misled" the
> OP. I have a strange feeling this is where the issue is, as its
> separately been posted that if someones credit score wont allow another
> add-a-phone, it wouldn't allow a new independent line of service, so why
> was that offered to him?
>

A new line is a new line as far as comissions go. Adding on a line is
the same as creating a new account, it's booked as an activation.
Also, the system shouldn't allow the same social security number or
busines tax ID# to be used in two seperate accounts.

> And of course your two prior statements have a greater than zero chance
> also:
>
> 4. Lightbridge screwed up.
>
Possible, but unprobable.

> 5. The OP has some valid reason in his past for a poor credit score.
>
> So we have 5 possibilities, and likely more. Until the OP goes up the
> chain of command at SprintPCS for more information (Executive Services?),
> none of us can know for sure.
>
> And thanks for keeping this discussion civil.

Honestly, if the OP has no reason for bad credit (some debt, some
equity, good income etc.. then he *should* get his credit checked with
an agency or his bank, since Sprint does not supply a full credit
report with the activation, there could be things on there that the OP
doesn't realize, or there may be too little affecting his credit.

Also, reps are told to let customers know how many lines they can
activate at the time of activation. If a customer can activate 5
lines, they're supposed to tell them, some sales reps even go as far
as 'reminding' them when they're in for service, questions, or just to
buy accessories. Unfortunately, some reps don't tell the customers
how many lines they're allowed to have (which is pretty stupid IMO,
the customer may then say "Oh, I can? Then can I sign up a few more
lines?", hence more activations for the sales rep).

TechGeek <[email protected]> wrote:

> Honestly, if the OP has no reason for bad credit (some debt, some
> equity, good income etc.. then he *should* get his credit checked with
> an agency or his bank, since Sprint does not supply a full credit
> report with the activation, there could be things on there that the OP
> doesn't realize, or there may be too little affecting his credit.

You get your credit report for free if employment or extension of credit
has been declined in the last thirty days based on information in your file.

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In article <[email protected]>,=20
[email protected] says...
>=20
> If they will not let you add a line via Add-a-Phone, I do not=20
> think they will let you add a line separately. You would need an even=20
> better credit rating to cover the higher cost of a separate line.
>=20

Actually, our credit system doesn't care whether an additional line=20
shares minutes or not. If you can get additional lines, they can=20
share, or they can be independent.

Or vice versa.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

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In article <[email protected]>,=20
[email protected] says...
>=20
> Then its appropriate to have Executive Services correct SprintPCS'=20
> error, or explain it all to the customer?
>=20
>=20

How is a credit approval policy that is posted on the web site a=20
mistake? Or not "explaining it all to the customer"?

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

In article <[email protected]>,=20
[email protected] says...
>=20
> Should not stores notify the customer of how many lines they "could" be=
=20
> eligible for, so someone signing up for 3 lines would know whether they=
=20
> could up that to 5 if they wanted to, or not go ahead with getting three=
=20
> if thats all they qualified for???
>=20
> I think stores should be required to notify customers, it saves=20
> confusion later, and greases the way for future sales if you notify a=20
> customer they're eligible for more lines than they signed up for.
>=20
>=20

There's a conclusion I infer from your words that may or may not be=20
true. We don't know what store the OP went to. Either way, though,=20
the answer to your question is that yes, they should tell a customer=20
the result of the credit check.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them