Porting nightmare, suggestions please?

In article <rmarkoff-19FEA6.22474712052004
@news06.east.earthlink.net>, [email protected] says...
> People dont post their grief and pour their heart out if their problems=
=20
> have been quickly solved by *2. And that rarely happens
>=20

And what rarely happens? *2 fixes the problem? People speak out=20
about getting their issue resolved? What?

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

---

› See More: Porting nightmare, suggestions please?

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Phillip <[email protected]> wrote:
>
> The OP here had gone 23 days without service, and had detailed his
> inability to get a solution. And yet the SporintPCS blind apologists
> wanted to make him the issue, or slam me for offering help.

Hey! Keep it straight! Nobody thought anything was his fault. You lie
to make a point, because you are Phillip and it has become expected of
you.

- --

Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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R?bert M <[email protected]> wrote:

> People dont post their grief and pour their heart out if their problems
> have been quickly solved by *2. And that rarely happens and I posted
> today an example why - the training CSRs are given ! We see why now
> things are so rarely escalated. And that is part of the reason SprintPCS
> is rated worst for Customer Service.

There is a lot of truth to this statement, in many cases.

However, there are also a lot of people who post here and in other forums
without having gone through the proper channels first. *2 should always be
the first step.

> The OP here had gone 23 days without service, and had detailed his
> inability to get a solution. And yet the SporintPCS blind apologists
> wanted to make him the issue, or slam me for offering help.

I don't. I will, for the record, unequivocally state that you were 100%
correct in instructing the OP to call Executive Services this time. That does
not mean you're always (or even usually) correct to do so.

--
JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
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(Steven=A0J=A0Sobol) wrote:
<<However, there are also a lot of people who post here and in other
forums without having gone through the proper channels first. *2 should
always be the first step. >>

Completely agreed. There is nothing wrong with calling Executive
Services, but I believe they should be used only after *2 was tried.
There are a lot of situations people at *2 cannot work out... but there
are sometimes when *2 can surprise me with what they are capable of
handling. *2 should be given a chance first, then if they cannot or
will not help, ES is the next logical step to go to.

And Executive Services probably wouldn't even be an option had not for
Phillipe bringing it up in the group. At times, I believe he tells
people to call it too early in the game, but he does bring the phone
numbers to the table and possible resolutions to the problems.

Eric