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  1. #1
    Røbert M
    Guest
    Consumer Reports obtained the numbers from the FCC, and leading for most
    consumer complaints was AT&T Wireless.

    http://biz.yahoo.com/rc/040511/telec...plaints_1.html

    The order was:

    AT&T Wireless

    Sprint PCS

    T-Mobile

    Cingular

    Nextel

    Verizon

    " After billing problems consumers complained most about number
    transfers to other carriers, service quality, contracts and how wireless
    companies marketed and advertised their services, the Consumers union
    said. "



    ===============================

    As AT&TWS has more customers than SprintPCS, it might be expected to
    generate more complaints, so any raw numbers would have to be normalized
    taking number of customers into account.

    It's like the meaningless statistic that Toyota Camry is the most stolen
    car in the United States. The Toyota Camry sells more cars than any
    other nameplate, so it might be expected to be at the top of the list.

    So how many cars are stolen per 1000 sold?

    How many Consumer Complaints are there to the FCC per million cellular
    customers is the question to ask.

    One obvious conclusion without raw numbers. Verizon has the MOST
    customers, and it had the fewest total complaints. It has to come best.

    ====
    The FCC has not separately released (that I can find) this information.
    It did release data about complaints about porting:

    There it reported:

    The carriers most often mentioned in the complaints as either the
    carrier ported from or the carrier ported to are: AT&T Wireless (3104);
    Sprint PCS (1712); Verizon Wireless (1059); T-Mobile (991); Cingular
    Wireless (991); and Nextel (501). Many of the complaints concern more
    than one carrier so the total number of complaints received is smaller
    than the number of times a carrier is mentioned in a complaint.

    http://hraunfoss.fcc.gov/edocs_publi...C-246604A1.doc



    See More: AT&TWS beats out Sprint for consumer complaints to FCC




  2. #2
    Thomas T. Veldhouse
    Guest

    Re: AT&TWS beats out Sprint for consumer complaints to FCC

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    In alt.cellular.sprintpcs Phillip <[email protected]> wrote:
    >


    So which is making you happier? That AT&T is worse then it was, or that
    Sprint PCS is better than it was ... wait, that wasn't your intent at
    all, was it?

    - --

    Thomas T. Veldhouse
    Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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  3. #3
    Nebby00007
    Guest

    Re: AT&TWS beats out Sprint for consumer complaints to FCC

    > So which is making you happier? That AT&T is
    > worse then it was, or that
    > Sprint PCS is better than it was ... wait, that
    > wasn't your intent at all, was it?


    Feel free to believe what ever you wish. It's just the posting a news story
    found on the web today. I don't see where it said Sprint is better than it was.
    The story is based on raw numbers.



  4. #4
    Thomas T. Veldhouse
    Guest

    Re: AT&TWS beats out Sprint for consumer complaints to FCC

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    Phillip <[email protected]> wrote:
    >> So which is making you happier? That AT&T is
    >> worse then it was, or that
    >> Sprint PCS is better than it was ... wait, that
    >> wasn't your intent at all, was it?

    >
    > Feel free to believe what ever you wish. It's just the posting a news story
    > found on the web today. I don't see where it said Sprint is better than it was.
    > The story is based on raw numbers.


    I thought it was Robert M that posted those news stories! Are you
    trying to steal credit Nebby? Oh, wait, you are one and the same ...
    you are Phillip.

    Really, I wasn't questioning the news stories or the facts, what I am
    questioning is your itent and therefore I am questioning the value your
    post brings.

    - --

    Thomas T. Veldhouse
    Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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  5. #5
    Bob Smith
    Guest

    Re: AT&TWS beats out Sprint for consumer complaints to FCC


    "Thomas T. Veldhouse" <[email protected]> wrote in message
    news:[email protected]...
    > -----BEGIN PGP SIGNED MESSAGE-----
    > Hash: SHA1
    >
    > Phillip <[email protected]> wrote:
    > >> So which is making you happier? That AT&T is
    > >> worse then it was, or that
    > >> Sprint PCS is better than it was ... wait, that
    > >> wasn't your intent at all, was it?

    > >
    > > Feel free to believe what ever you wish. It's just the posting a news

    story
    > > found on the web today. I don't see where it said Sprint is better than

    it was.
    > > The story is based on raw numbers.

    >
    > I thought it was Robert M that posted those news stories! Are you
    > trying to steal credit Nebby? Oh, wait, you are one and the same ...
    > you are Phillip.
    >
    > Really, I wasn't questioning the news stories or the facts, what I am
    > questioning is your itent and therefore I am questioning the value your
    > post brings.


    Tom, where did the [email protected] email come from?

    Bob





  6. #6
    Thomas T. Veldhouse
    Guest

    Re: AT&TWS beats out Sprint for consumer complaints to FCC

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    Bob Smith <[email protected]> wrote:
    >
    > Tom, where did the [email protected] email come from?
    >
    > Bob
    >


    :-)

    - --

    Thomas T. Veldhouse
    Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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  7. #7
    JAC
    Guest

    Re: AT&TWS beats out Sprint for consumer complaints to FCC

    It would be more interesting (and relevant) to view the number of
    complaints as a percentage of total subscribers.

    On Wed, 12 May 2004 10:22:01 GMT, Røbert M <[email protected]> wrote:

    >Consumer Reports obtained the numbers from the FCC, and leading for most
    >consumer complaints was AT&T Wireless.
    >
    >http://biz.yahoo.com/rc/040511/telec...plaints_1.html
    >
    >The order was:
    >
    >AT&T Wireless
    >
    >Sprint PCS
    >
    >T-Mobile
    >
    >Cingular
    >
    >Nextel
    >
    >Verizon
    >
    >" After billing problems consumers complained most about number
    >transfers to other carriers, service quality, contracts and how wireless
    >companies marketed and advertised their services, the Consumers union
    >said. "
    >
    >
    >
    >===============================
    >
    >As AT&TWS has more customers than SprintPCS, it might be expected to
    >generate more complaints, so any raw numbers would have to be normalized
    >taking number of customers into account.
    >
    >It's like the meaningless statistic that Toyota Camry is the most stolen
    >car in the United States. The Toyota Camry sells more cars than any
    >other nameplate, so it might be expected to be at the top of the list.
    >
    >So how many cars are stolen per 1000 sold?
    >
    >How many Consumer Complaints are there to the FCC per million cellular
    >customers is the question to ask.
    >
    >One obvious conclusion without raw numbers. Verizon has the MOST
    >customers, and it had the fewest total complaints. It has to come best.
    >
    >====
    >The FCC has not separately released (that I can find) this information.
    >It did release data about complaints about porting:
    >
    >There it reported:
    >
    > The carriers most often mentioned in the complaints as either the
    >carrier ported from or the carrier ported to are: AT&T Wireless (3104);
    >Sprint PCS (1712); Verizon Wireless (1059); T-Mobile (991); Cingular
    >Wireless (991); and Nextel (501). Many of the complaints concern more
    >than one carrier so the total number of complaints received is smaller
    >than the number of times a carrier is mentioned in a complaint.
    >
    >http://hraunfoss.fcc.gov/edocs_publi...C-246604A1.doc





  8. #8
    Røbert M
    Guest

    Re: AT&TWS beats out Sprint for consumer complaints to FCC

    In article <[email protected]>,
    JAC <techguy94-at-mchsi-dot-com@> wrote:

    > It would be more interesting (and relevant) to view the number of
    > complaints as a percentage of total subscribers.


    Thats what normalizing is.

    >
    > On Wed, 12 May 2004 10:22:01 GMT, Røbert M <[email protected]> wrote:
    >
    > >Consumer Reports obtained the numbers from the FCC, and leading for most
    > >consumer complaints was AT&T Wireless.
    > >
    > >http://biz.yahoo.com/rc/040511/telec...plaints_1.html
    > >
    > >The order was:
    > >
    > >AT&T Wireless
    > >
    > >Sprint PCS
    > >
    > >T-Mobile
    > >
    > >Cingular
    > >
    > >Nextel
    > >
    > >Verizon
    > >
    > >" After billing problems consumers complained most about number
    > >transfers to other carriers, service quality, contracts and how wireless
    > >companies marketed and advertised their services, the Consumers union
    > >said. "
    > >
    > >
    > >
    > >===============================
    > >
    > >As AT&TWS has more customers than SprintPCS, it might be expected to
    > >generate more complaints, so any raw numbers would have to be normalized
    > >taking number of customers into account.
    > >
    > >It's like the meaningless statistic that Toyota Camry is the most stolen
    > >car in the United States. The Toyota Camry sells more cars than any
    > >other nameplate, so it might be expected to be at the top of the list.
    > >
    > >So how many cars are stolen per 1000 sold?
    > >
    > >How many Consumer Complaints are there to the FCC per million cellular
    > >customers is the question to ask.
    > >
    > >One obvious conclusion without raw numbers. Verizon has the MOST
    > >customers, and it had the fewest total complaints. It has to come best.
    > >
    > >====
    > >The FCC has not separately released (that I can find) this information.
    > >It did release data about complaints about porting:
    > >
    > >There it reported:
    > >
    > > The carriers most often mentioned in the complaints as either the
    > >carrier ported from or the carrier ported to are: AT&T Wireless (3104);
    > >Sprint PCS (1712); Verizon Wireless (1059); T-Mobile (991); Cingular
    > >Wireless (991); and Nextel (501). Many of the complaints concern more
    > >than one carrier so the total number of complaints received is smaller
    > >than the number of times a carrier is mentioned in a complaint.
    > >
    > >http://hraunfoss.fcc.gov/edocs_publi...C-246604A1.doc




  9. #9
    Thomas T. Veldhouse
    Guest

    Re: AT&TWS beats out Sprint for consumer complaints to FCC

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    In alt.cellular.sprintpcs Phillip <[email protected]> wrote:
    >
    > Thats what normalizing is.
    >


    Not exactly. Although a percentage could be a normalized value in some
    circumstances.

    - --

    Thomas T. Veldhouse
    Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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  10. #10
    Eric
    Guest

    Re: AT&TWS beats out Sprint for consumer complaints to FCC

    (R=F8bert=A0M) wrote:
    <<Consumer Reports obtained the numbers from the FCC, and leading for
    most consumer complaints was AT&T Wireless.
    http://biz.yahoo.com/rc/040511/telec...plaints_1.html
    (snip) >>

    It would have been interesting to see charts to see comparisons between
    current numbers and past numbers... I would like to see how a carrier
    has improved or not improved during a certain period of time.

    Eric




  11. #11
    Scott Crabtree
    Guest

    Re: AT&TWS beats out Sprint for consumer complaints to FCC


    "Røbert M" <[email protected]> wrote in message
    news:[email protected]...

    >
    > As AT&TWS has more customers than SprintPCS, it might be expected to
    > generate more complaints, so any raw numbers would have to be normalized
    > taking number of customers into account.
    >


    Grasshopper, the answers you seek are readily available, direct from the
    source.

    HTML News Release:
    http://tinyurl.com/3au5d
    or
    http://www.consumersunion.org/pub/ca...ll/001079.html

    PDF with all the details ("adjusted for subscribership"):
    http://tinyurl.com/23q6o
    or
    http://www.consumersunion.org/pub/05...laintsAll3.pdf

    Complaints for 10,000 subscribers:
    1. AT&T 3.39
    2. SPCS 2.25
    3. T-Mobile 1.6
    4. Cingular 1.33
    5. Nextel 0.92
    6. Verizon 0.76

    Other tables and charts in the PDF show total complaints (non-adjusted) and
    category of complaints.





  12. #12
    Røbert M
    Guest

    Re: AT&TWS beats out Sprint for consumer complaints to FCC

    Thanks for locating and posting the information.


    In article <[email protected]>,
    "Scott Crabtree" <[email protected]> wrote:

    >
    > "Røbert M" <[email protected]> wrote in message
    > news:[email protected]...
    >
    > >
    > > As AT&TWS has more customers than SprintPCS, it might be expected to
    > > generate more complaints, so any raw numbers would have to be normalized
    > > taking number of customers into account.
    > >

    >
    > Grasshopper, the answers you seek are readily available, direct from the
    > source.
    >
    > HTML News Release:
    > http://tinyurl.com/3au5d
    > or
    > http://www.consumersunion.org/pub/ca...ll/001079.html
    >
    > PDF with all the details ("adjusted for subscribership"):
    > http://tinyurl.com/23q6o
    > or
    > http://www.consumersunion.org/pub/05...laintsAll3.pdf
    >
    > Complaints for 10,000 subscribers:


    {Complaints filed with FCC}

    > 1. AT&T 3.39
    > 2. SPCS 2.25
    > 3. T-Mobile 1.6
    > 4. Cingular 1.33
    > 5. Nextel 0.92
    > 6. Verizon 0.76
    >
    > Other tables and charts in the PDF show total complaints (non-adjusted) and
    > category of complaints.




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