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- 05-12-2004, 04:22 AM #1Røbert MGuest
Consumer Reports obtained the numbers from the FCC, and leading for most
consumer complaints was AT&T Wireless.
http://biz.yahoo.com/rc/040511/telec...plaints_1.html
The order was:
AT&T Wireless
Sprint PCS
T-Mobile
Cingular
Nextel
Verizon
" After billing problems consumers complained most about number
transfers to other carriers, service quality, contracts and how wireless
companies marketed and advertised their services, the Consumers union
said. "
===============================
As AT&TWS has more customers than SprintPCS, it might be expected to
generate more complaints, so any raw numbers would have to be normalized
taking number of customers into account.
It's like the meaningless statistic that Toyota Camry is the most stolen
car in the United States. The Toyota Camry sells more cars than any
other nameplate, so it might be expected to be at the top of the list.
So how many cars are stolen per 1000 sold?
How many Consumer Complaints are there to the FCC per million cellular
customers is the question to ask.
One obvious conclusion without raw numbers. Verizon has the MOST
customers, and it had the fewest total complaints. It has to come best.
====
The FCC has not separately released (that I can find) this information.
It did release data about complaints about porting:
There it reported:
The carriers most often mentioned in the complaints as either the
carrier ported from or the carrier ported to are: AT&T Wireless (3104);
Sprint PCS (1712); Verizon Wireless (1059); T-Mobile (991); Cingular
Wireless (991); and Nextel (501). Many of the complaints concern more
than one carrier so the total number of complaints received is smaller
than the number of times a carrier is mentioned in a complaint.
http://hraunfoss.fcc.gov/edocs_publi...C-246604A1.doc
› See More: AT&TWS beats out Sprint for consumer complaints to FCC
- 05-12-2004, 07:03 AM #2Thomas T. VeldhouseGuest
Re: AT&TWS beats out Sprint for consumer complaints to FCC
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In alt.cellular.sprintpcs Phillip <[email protected]> wrote:
>
So which is making you happier? That AT&T is worse then it was, or that
Sprint PCS is better than it was ... wait, that wasn't your intent at
all, was it?
- --
Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1
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- 05-12-2004, 07:08 AM #3Nebby00007Guest
Re: AT&TWS beats out Sprint for consumer complaints to FCC
> So which is making you happier? That AT&T is
> worse then it was, or that
> Sprint PCS is better than it was ... wait, that
> wasn't your intent at all, was it?
Feel free to believe what ever you wish. It's just the posting a news story
found on the web today. I don't see where it said Sprint is better than it was.
The story is based on raw numbers.
- 05-12-2004, 09:53 AM #4Thomas T. VeldhouseGuest
Re: AT&TWS beats out Sprint for consumer complaints to FCC
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Phillip <[email protected]> wrote:
>> So which is making you happier? That AT&T is
>> worse then it was, or that
>> Sprint PCS is better than it was ... wait, that
>> wasn't your intent at all, was it?
>
> Feel free to believe what ever you wish. It's just the posting a news story
> found on the web today. I don't see where it said Sprint is better than it was.
> The story is based on raw numbers.
I thought it was Robert M that posted those news stories! Are you
trying to steal credit Nebby? Oh, wait, you are one and the same ...
you are Phillip.
Really, I wasn't questioning the news stories or the facts, what I am
questioning is your itent and therefore I am questioning the value your
post brings.
- --
Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1
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- 05-12-2004, 10:03 AM #5Bob SmithGuest
Re: AT&TWS beats out Sprint for consumer complaints to FCC
"Thomas T. Veldhouse" <[email protected]> wrote in message
news:[email protected]...
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
>
> Phillip <[email protected]> wrote:
> >> So which is making you happier? That AT&T is
> >> worse then it was, or that
> >> Sprint PCS is better than it was ... wait, that
> >> wasn't your intent at all, was it?
> >
> > Feel free to believe what ever you wish. It's just the posting a news
story
> > found on the web today. I don't see where it said Sprint is better than
it was.
> > The story is based on raw numbers.
>
> I thought it was Robert M that posted those news stories! Are you
> trying to steal credit Nebby? Oh, wait, you are one and the same ...
> you are Phillip.
>
> Really, I wasn't questioning the news stories or the facts, what I am
> questioning is your itent and therefore I am questioning the value your
> post brings.
Tom, where did the [email protected] email come from?
Bob
- 05-12-2004, 10:56 AM #6Thomas T. VeldhouseGuest
Re: AT&TWS beats out Sprint for consumer complaints to FCC
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Bob Smith <[email protected]> wrote:
>
> Tom, where did the [email protected] email come from?
>
> Bob
>
:-)
- --
Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1
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- 05-12-2004, 03:53 PM #7JACGuest
Re: AT&TWS beats out Sprint for consumer complaints to FCC
It would be more interesting (and relevant) to view the number of
complaints as a percentage of total subscribers.
On Wed, 12 May 2004 10:22:01 GMT, Røbert M <[email protected]> wrote:
>Consumer Reports obtained the numbers from the FCC, and leading for most
>consumer complaints was AT&T Wireless.
>
>http://biz.yahoo.com/rc/040511/telec...plaints_1.html
>
>The order was:
>
>AT&T Wireless
>
>Sprint PCS
>
>T-Mobile
>
>Cingular
>
>Nextel
>
>Verizon
>
>" After billing problems consumers complained most about number
>transfers to other carriers, service quality, contracts and how wireless
>companies marketed and advertised their services, the Consumers union
>said. "
>
>
>
>===============================
>
>As AT&TWS has more customers than SprintPCS, it might be expected to
>generate more complaints, so any raw numbers would have to be normalized
>taking number of customers into account.
>
>It's like the meaningless statistic that Toyota Camry is the most stolen
>car in the United States. The Toyota Camry sells more cars than any
>other nameplate, so it might be expected to be at the top of the list.
>
>So how many cars are stolen per 1000 sold?
>
>How many Consumer Complaints are there to the FCC per million cellular
>customers is the question to ask.
>
>One obvious conclusion without raw numbers. Verizon has the MOST
>customers, and it had the fewest total complaints. It has to come best.
>
>====
>The FCC has not separately released (that I can find) this information.
>It did release data about complaints about porting:
>
>There it reported:
>
> The carriers most often mentioned in the complaints as either the
>carrier ported from or the carrier ported to are: AT&T Wireless (3104);
>Sprint PCS (1712); Verizon Wireless (1059); T-Mobile (991); Cingular
>Wireless (991); and Nextel (501). Many of the complaints concern more
>than one carrier so the total number of complaints received is smaller
>than the number of times a carrier is mentioned in a complaint.
>
>http://hraunfoss.fcc.gov/edocs_publi...C-246604A1.doc
- 05-12-2004, 03:57 PM #8Røbert MGuest
Re: AT&TWS beats out Sprint for consumer complaints to FCC
In article <[email protected]>,
JAC <techguy94-at-mchsi-dot-com@> wrote:
> It would be more interesting (and relevant) to view the number of
> complaints as a percentage of total subscribers.
Thats what normalizing is.
>
> On Wed, 12 May 2004 10:22:01 GMT, Røbert M <[email protected]> wrote:
>
> >Consumer Reports obtained the numbers from the FCC, and leading for most
> >consumer complaints was AT&T Wireless.
> >
> >http://biz.yahoo.com/rc/040511/telec...plaints_1.html
> >
> >The order was:
> >
> >AT&T Wireless
> >
> >Sprint PCS
> >
> >T-Mobile
> >
> >Cingular
> >
> >Nextel
> >
> >Verizon
> >
> >" After billing problems consumers complained most about number
> >transfers to other carriers, service quality, contracts and how wireless
> >companies marketed and advertised their services, the Consumers union
> >said. "
> >
> >
> >
> >===============================
> >
> >As AT&TWS has more customers than SprintPCS, it might be expected to
> >generate more complaints, so any raw numbers would have to be normalized
> >taking number of customers into account.
> >
> >It's like the meaningless statistic that Toyota Camry is the most stolen
> >car in the United States. The Toyota Camry sells more cars than any
> >other nameplate, so it might be expected to be at the top of the list.
> >
> >So how many cars are stolen per 1000 sold?
> >
> >How many Consumer Complaints are there to the FCC per million cellular
> >customers is the question to ask.
> >
> >One obvious conclusion without raw numbers. Verizon has the MOST
> >customers, and it had the fewest total complaints. It has to come best.
> >
> >====
> >The FCC has not separately released (that I can find) this information.
> >It did release data about complaints about porting:
> >
> >There it reported:
> >
> > The carriers most often mentioned in the complaints as either the
> >carrier ported from or the carrier ported to are: AT&T Wireless (3104);
> >Sprint PCS (1712); Verizon Wireless (1059); T-Mobile (991); Cingular
> >Wireless (991); and Nextel (501). Many of the complaints concern more
> >than one carrier so the total number of complaints received is smaller
> >than the number of times a carrier is mentioned in a complaint.
> >
> >http://hraunfoss.fcc.gov/edocs_publi...C-246604A1.doc
- 05-12-2004, 04:31 PM #9Thomas T. VeldhouseGuest
Re: AT&TWS beats out Sprint for consumer complaints to FCC
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In alt.cellular.sprintpcs Phillip <[email protected]> wrote:
>
> Thats what normalizing is.
>
Not exactly. Although a percentage could be a normalized value in some
circumstances.
- --
Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1
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- 05-12-2004, 06:40 PM #10EricGuest
Re: AT&TWS beats out Sprint for consumer complaints to FCC
(R=F8bert=A0M) wrote:
<<Consumer Reports obtained the numbers from the FCC, and leading for
most consumer complaints was AT&T Wireless.
http://biz.yahoo.com/rc/040511/telec...plaints_1.html
(snip) >>
It would have been interesting to see charts to see comparisons between
current numbers and past numbers... I would like to see how a carrier
has improved or not improved during a certain period of time.
Eric
- 05-14-2004, 02:00 PM #11Scott CrabtreeGuest
Re: AT&TWS beats out Sprint for consumer complaints to FCC
"Røbert M" <[email protected]> wrote in message
news:[email protected]...
>
> As AT&TWS has more customers than SprintPCS, it might be expected to
> generate more complaints, so any raw numbers would have to be normalized
> taking number of customers into account.
>
Grasshopper, the answers you seek are readily available, direct from the
source.
HTML News Release:
http://tinyurl.com/3au5d
or
http://www.consumersunion.org/pub/ca...ll/001079.html
PDF with all the details ("adjusted for subscribership"):
http://tinyurl.com/23q6o
or
http://www.consumersunion.org/pub/05...laintsAll3.pdf
Complaints for 10,000 subscribers:
1. AT&T 3.39
2. SPCS 2.25
3. T-Mobile 1.6
4. Cingular 1.33
5. Nextel 0.92
6. Verizon 0.76
Other tables and charts in the PDF show total complaints (non-adjusted) and
category of complaints.
- 05-14-2004, 02:16 PM #12Røbert MGuest
Re: AT&TWS beats out Sprint for consumer complaints to FCC
Thanks for locating and posting the information.
In article <[email protected]>,
"Scott Crabtree" <[email protected]> wrote:
>
> "Røbert M" <[email protected]> wrote in message
> news:[email protected]...
>
> >
> > As AT&TWS has more customers than SprintPCS, it might be expected to
> > generate more complaints, so any raw numbers would have to be normalized
> > taking number of customers into account.
> >
>
> Grasshopper, the answers you seek are readily available, direct from the
> source.
>
> HTML News Release:
> http://tinyurl.com/3au5d
> or
> http://www.consumersunion.org/pub/ca...ll/001079.html
>
> PDF with all the details ("adjusted for subscribership"):
> http://tinyurl.com/23q6o
> or
> http://www.consumersunion.org/pub/05...laintsAll3.pdf
>
> Complaints for 10,000 subscribers:
{Complaints filed with FCC}
> 1. AT&T 3.39
> 2. SPCS 2.25
> 3. T-Mobile 1.6
> 4. Cingular 1.33
> 5. Nextel 0.92
> 6. Verizon 0.76
>
> Other tables and charts in the PDF show total complaints (non-adjusted) and
> category of complaints.
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