In article <[email protected]>,=20
[email protected] says...
>=20
> With Sprint Customers sometimes get, "let me transfer the call",=20
> followed by a dial tone. Friday I got two CSRs who didn't know the first=
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> thing about Ready Link, which phones it worked with, how to activate it,=
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> NOTHING. Customers confused about the technology don"t appreciate=20
> suggested solutions, all of which require additional expenditures. And=20
> we saw it in this group over the weekend. Your phone is suddenly=20
> dropping calls, "Buy a new phone". A "the customer is always wrong"=20
> attitude does little to help a carrier's reputation, but if you show up=
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> with a "bleeding" screen, you'll likely be told that "it's customer=20
> abuse", regardless of how pristine the phone looks, and then you get the=
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> phrase you're complaining about: "SORRY WE CAN'T HELP YOU".
>=20

That's the part about the frustrates me so much, Phill. You took a=20
legitimate point, and sullied it with at least one long-ago refuted=20
claim about that "bleeding screen" point you had. =20

Second, suggesting that a customer purchase a replacement phone isn't=20
blaming the customer. The way you worded it above, you appear to=20
suggest it is.

That's the kind of imprecision that mars almost every legitimate post=20
you've ever had, and fully takes over the ones that have earned you a=20
label as a troll.

Can't you ever just stick to the point?

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them


› See More: Frustrated with SPCS - *LONG* time customer.