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- 05-20-2004, 07:34 PM #1Guest
To whom it may concern,
Approximately 1 year ago we picked up 3 phones on a family plan from a
sprint store in Wisconsin. I made it very clear at time of purchase
that I was working on a transfer to Georgia and wanted to know what
impact it would have on my sprint service agreement. I specifically
asked and was informed that I would be able to change my phone number
to a local Georgia area code with no cost or change in service plan if
I transfered. I also was told that with my plan I could use my sprint
phone as a modem to access the internet (unlimited access even) with a
PDA or regular computer.
Fast forward to present day. I am in Georgia now and sprint won't let
me change my three phones over to a local area code with signing a new
service agreement with much lower minutes....at a higher monthly cost.
Also informed that my plan never allowed for using my phone as a
modem. Called customer service and they said I was "misinformed" by
the sales rep in Wisconsin who sold me the plan. That sales rep was a
"paid professional" who was representing sprint. My opinion, sprint
should go good for the screw-up that their representative made.
Has anyone else out there been taken for a ride by a lying sprint rep
like me? I'd like to know. Maybe if there are enough of us and we file
enough complaints to the proper authority we can get something done
about this kind of business practice sprint is partaking in.
I never would have switched to sprint in the first place if they would
have told the truth up front. Now I am stuck with 3 phones with a long
distance area code if I don't re-sign for the junky plan and if I just
decide to cancel the service all together I have to pay sprint $150
for early cancellation.
Oh yea, one more thing. The sprint signal is real weak and unreliable
down here south of Atlanta. No sprint signal in most valleys and in
many buildings. My honest opinion......sprint pretty much sucks all
the way around. I'll be gone soon, won't return and will be sure to
relay my personal experiences with the company to pretty much everyone
and anyone who ever asks my personal opinion of them.
Adios sprint,
Strat
› See More: Sprint sales Liars
- 05-20-2004, 08:59 PM #2Steven J SobolGuest
Re: Sprint sales Liars
[email protected] <[email protected]> wrote:
> To whom it may concern,
>
> Approximately 1 year ago we picked up 3 phones on a family plan from a
> sprint store in Wisconsin. I made it very clear at time of purchase
> that I was working on a transfer to Georgia and wanted to know what
> impact it would have on my sprint service agreement. I specifically
> asked and was informed that I would be able to change my phone number
> to a local Georgia area code with no cost or change in service plan if
> I transfered.
We were able to when we came to Cali. Of course, Sprint has to have coverage
in the area you're moving to, and there's no 100% certain way for the sales
rep to know, as it's likely they've never been where you moved.
> I also was told that with my plan I could use my sprint
> phone as a modem to access the internet (unlimited access even) with a
> PDA or regular computer.
Yup, but laptop/PDA access does entail a separate calling plan.
> Fast forward to present day. I am in Georgia now and sprint won't let
> me change my three phones over to a local area code with signing a new
> service agreement with much lower minutes....at a higher monthly cost.
> Also informed that my plan never allowed for using my phone as a
> modem. Called customer service and they said I was "misinformed" by
> the sales rep in Wisconsin who sold me the plan. That sales rep was a
> "paid professional" who was representing sprint. My opinion, sprint
> should go good for the screw-up that their representative made.
Well, the $15 Vision add-on that allows for limited usage is for web browsing
and downloads using the phone itself. There are data plans that allow for
computer use, but you need a wireless plug-in card and a separate plan. The
Wisconsin sales rep needs to have his hiney kicked for not giving you the
entire story, although he was *technically* correct that you can use your
phone as a modem. And I believe there is an "unlimited" plan, but since I only
plan on using Vision from my phone right now, I haven't researched the other
Vision packages.
> Has anyone else out there been taken for a ride by a lying sprint rep
> like me? I'd like to know. Maybe if there are enough of us and we file
> enough complaints to the proper authority we can get something done
> about this kind of business practice sprint is partaking in.
The Sprint rep didn't lie about moving service, either. I did it last year
and still have the $30/300 plan my wife's phone had when we initiated service.
That plan is no longer available - and I don't believe it was available when
we switched from a Cleveland phone number to a Victorville phone number.
I don't know whether you'll be able to do anything about the Internet access
but you ought to be able to move service without changing plans. Call and
complain. Start with *2 and escalate as high as you need to escalate.
Also, Sprint's billing system requires that a move be keyed in as a new
activation. We got billed $36 for activation and $150 for early termination,
but both charges were credited back on the same bill, so no harm done. I assume
they do it that way to ensure proper bookkeeping. The one gotcha we
encountered is that our contract date got reset. Make sure that the rep who
ultimately does move your account *puts a note on the account stating what
the original contract end date is.* If you're not taking any promotions or
buying subsidized equipment at the time, the move should NOT generate a
contract extension, but due to the rather broken way the billing system
handles things, you'll want to make sure the CSR puts that note on your
account. I have called in several times since the end of my contract last
November and each time was able to verify that I am now out of contract.
> I never would have switched to sprint in the first place if they would
> have told the truth up front. Now I am stuck with 3 phones with a long
> distance area code if I don't re-sign for the junky plan and if I just
> decide to cancel the service all together I have to pay sprint $150
> for early cancellation.
I don't know if it's lies that we're dealing with here, simply incomplete
information on the one hand and a stupid csr on the other. Still not cool,
but the guy wasn't lying.
> Oh yea, one more thing. The sprint signal is real weak and unreliable
> down here south of Atlanta. No sprint signal in most valleys and in
> many buildings. My honest opinion......sprint pretty much sucks all
> the way around. I'll be gone soon, won't return and will be sure to
> relay my personal experiences with the company to pretty much everyone
> and anyone who ever asks my personal opinion of them.
At this point, you may want to push Sprint to let you out of contract
without an early term fee. Sounds like it's pretty much a lost cause. If you
get no love from Customer Service after escalating as high up as you can go,
you may want to try Executive Services.
One more thing - if you plan on porting your number, do it BEFORE cancelling.
You can't port a phone number from a closed account.
**SJS (Not an employee - just a customer.)
--
JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
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"someone once called me a sofa, but i didn't feel compelled to rush out and buy
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- 05-20-2004, 09:00 PM #3EricGuest
Re: Sprint sales Liars
[email protected] wrote:
<<Now I am stuck with 3 phones with a long distance area code if I don't
re-sign for the junky plan and if I just decide to cancel the service
all together I have to pay sprint $150 for early cancellation. >>
If you move and cannot recieve a signal, that should be grounds for
Sprint to let you out of your contract... especially if you were misled
by the sales rep. Attempt to contact Executive Services and see what
they can do for you ... if not, there are other avenues to get this
situation resolved.
My advice to you... when you sign up with someone else, make sure you
make GOOD use of their 14 (or 30, depending on the carrier) day trial
period and ensure that you get signal where you need to. Not saying you
didn't do that before or wouldn't, but sometimes people get so upset and
worked up that things like that can escape you.
Eric
- 05-20-2004, 09:20 PM #4Lawrence GlasserGuest
Re: Sprint sales Liars
Eric wrote:
>
> [email protected] wrote:
> <<Now I am stuck with 3 phones with a long distance area code if I don't
> re-sign for the junky plan and if I just decide to cancel the service
> all together I have to pay sprint $150 for early cancellation. >>
>
> If you move and cannot recieve a signal, that should be grounds for
> Sprint to let you out of your contract... especially if you were misled
> by the sales rep. Attempt to contact Executive Services and see what
> they can do for you ... if not, there are other avenues to get this
> situation resolved.
>
> My advice to you... when you sign up with someone else, make sure you
> make GOOD use of their 14 (or 30, depending on the carrier) day trial
> period and ensure that you get signal where you need to. Not saying you
> didn't do that before or wouldn't, but sometimes people get so upset and
> worked up that things like that can escape you.
Any time you sign a written contract, or agree to a verbal contract,
and the salesman offers something additional, get it in writing!
Larry
- 05-20-2004, 09:45 PM #5Scott StephensonGuest
Re: Sprint sales Liars
"Eric" <[email protected]> wrote in message
news:[email protected]...
> [email protected] wrote:
> <<Now I am stuck with 3 phones with a long distance area code if I don't
> re-sign for the junky plan and if I just decide to cancel the service
> all together I have to pay sprint $150 for early cancellation. >>
>
> If you move and cannot recieve a signal, that should be grounds for
> Sprint to let you out of your contract... especially if you were misled
> by the sales rep. Attempt to contact Executive Services and see what
> they can do for you ... if not, there are other avenues to get this
> situation resolved.
>
Eric- I'm not sure that this is necessarily true. The quality of service in
Georgia is probably the same as it was when the initial contract was signed,
if not better. If an area has no coverage now, its pretty safe to bet that
it didn't have coverage when the contract was signed years ago. In short,
Sprint is providing at least the same level of coverage as it was three
years ago. There is no legal basis for getting out of a contract because
the service hasn't changed for the worse. And reading the initial post,
this was a move that was anticipated years before it occurred- there
wouldn't even be a hardship claim to stand on.
With that all being said, that doesn't mean that Sprint won't allow a
customer out of their contract- it simply means that their is no basis in
law to force them to do it. And one more thing- I agree with the others who
think that Strat is getting an unfair runaround here. I say that escalating
high enough should resolve the problem, and he should be persistent in doing
this.
- 05-20-2004, 11:08 PM #6PeterbiltGuest
Re: Sprint sales Liars
All the more reason to get stuff like this in writing BEFORE signing up and
making it a deal breaker.
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<[email protected]> wrote in message
news:[email protected]...
> To whom it may concern,
>
> Approximately 1 year ago we picked up 3 phones on a family plan from a
> sprint store in Wisconsin. I made it very clear at time of purchase
> that I was working on a transfer to Georgia and wanted to know what
> impact it would have on my sprint service agreement. I specifically
> asked and was informed that I would be able to change my phone number
> to a local Georgia area code with no cost or change in service plan if
> I transfered. I also was told that with my plan I could use my sprint
> phone as a modem to access the internet (unlimited access even) with a
> PDA or regular computer.
>
> Fast forward to present day. I am in Georgia now and sprint won't let
> me change my three phones over to a local area code with signing a new
> service agreement with much lower minutes....at a higher monthly cost.
> Also informed that my plan never allowed for using my phone as a
> modem. Called customer service and they said I was "misinformed" by
> the sales rep in Wisconsin who sold me the plan. That sales rep was a
> "paid professional" who was representing sprint. My opinion, sprint
> should go good for the screw-up that their representative made.
>
> Has anyone else out there been taken for a ride by a lying sprint rep
> like me? I'd like to know. Maybe if there are enough of us and we file
> enough complaints to the proper authority we can get something done
> about this kind of business practice sprint is partaking in.
>
> I never would have switched to sprint in the first place if they would
> have told the truth up front. Now I am stuck with 3 phones with a long
> distance area code if I don't re-sign for the junky plan and if I just
> decide to cancel the service all together I have to pay sprint $150
> for early cancellation.
>
> Oh yea, one more thing. The sprint signal is real weak and unreliable
> down here south of Atlanta. No sprint signal in most valleys and in
> many buildings. My honest opinion......sprint pretty much sucks all
> the way around. I'll be gone soon, won't return and will be sure to
> relay my personal experiences with the company to pretty much everyone
> and anyone who ever asks my personal opinion of them.
>
> Adios sprint,
>
> Strat
- 05-21-2004, 04:14 AM #7Robert M.Guest
Re: Sprint sales Liars
In article <[email protected]>,
Lawrence Glasser <[email protected]> wrote:
> Any time you sign a written contract, or agree to a verbal contract,
> and the salesman offers something additional, get it in writing!
>
> Larry
Even that often doesn't work. The company may come back, and say "He
wasn't authorized to offer you that, so it's not valid".
- 05-21-2004, 04:57 AM #8Røbert M.Guest
Re: Sprint sales Liars
In article <[email protected]>,
[email protected] ([email protected]) wrote:
> Has anyone else out there been taken for a ride by a lying sprint rep
> like me? I'd like to know. Maybe if there are enough of us and we file
> enough complaints to the proper authority we can get something done
> about this kind of business practice sprint is partaking in.
It happens in any business where you have commissioned salespeople,
they have a financial incentive to Complete the Sale.
- 05-21-2004, 06:02 AM #9EricGuest
Re: Sprint sales Liars
(Scott=A0Stephenson) wrote:
<<Eric- I'm not sure that this is necessarily true. The quality of
service in Georgia is probably the same as it was when the initial
contract was signed, if not better. If an area has no coverage now, its
pretty safe to bet that it didn't have coverage when the contract was
signed years ago. In short, Sprint is providing at least the same level
of coverage as it was three years ago. There is no legal basis for
getting out of a contract because the service hasn't changed for the
worse. And reading the initial post, this was a move that was
anticipated years before it occurred- there wouldn't even be a hardship
claim to stand on. >>
I would normally agree with you here, but if the rep assured the OP that
there would be service in the area of Georgia he was moving to, then it
becomes Sprint's responsibility to provide appropriate and acceptable
service.
<<With that all being said, that doesn't mean that Sprint won't allow a
customer out of their contract- it simply means that their is no basis
in law to force them to do it. And one more thing- I agree with the
others who think that Strat is getting an unfair runaround here. I say
that escalating high enough should resolve the problem, and he should be
persistent in doing this.>>
Also agreed. To the OP, make sure you are generous in details about the
questions you asked and the answers you were given. If the rep lied to
you, then you do have a good leg to stand on in fighting any ETFs.
Eric
- 05-21-2004, 06:52 AM #10Røbert M.Guest
Re: Sprint sales Liars
In article <[email protected]>,
[email protected] (Eric) wrote:
> (Scott*Stephenson) wrote:
> <<Eric- I'm not sure that this is necessarily true. The quality of
> service in Georgia is probably the same as it was when the initial
> contract was signed, if not better. If an area has no coverage now, its
> pretty safe to bet that it didn't have coverage when the contract was
> signed years ago. In short, Sprint is providing at least the same level
> of coverage as it was three years ago. There is no legal basis for
> getting out of a contract because the service hasn't changed for the
> worse. And reading the initial post, this was a move that was
> anticipated years before it occurred- there wouldn't even be a hardship
> claim to stand on. >>
>
> I would normally agree with you here, but if the rep assured the OP that
> there would be service in the area of Georgia he was moving to, then it
> becomes Sprint's responsibility to provide appropriate and acceptable
> service.
>
> <<With that all being said, that doesn't mean that Sprint won't allow a
> customer out of their contract- it simply means that their is no basis
> in law to force them to do it. And one more thing- I agree with the
> others who think that Strat is getting an unfair runaround here. I say
> that escalating high enough should resolve the problem, and he should be
> persistent in doing this.>>
>
> Also agreed. To the OP, make sure you are generous in details about the
> questions you asked and the answers you were given. If the rep lied to
> you, then you do have a good leg to stand on in fighting any ETFs.
Did anyone mention where to find the phone numbers to escalate the
complaint? It's hollow advice without that information.
http://www.sprintpcsinfo.com has such a list.
- 05-21-2004, 07:18 AM #11EricGuest
Re: Sprint sales Liars
[email protected] (R=F8bert=A0M.) wrote:
<<Did anyone mention where to find the phone numbers to escalate the
complaint? It's hollow advice without that information.
http://www.sprintpcsinfo.com has such a list.>>
I did not because the number for Executive Services had escaped me. But
I knew you would be able to provide the OP with the appropriate info.
Thanks.
Eric
- 05-21-2004, 10:07 AM #12Frank ThomasGuest
Re: Sprint sales Liars
<[email protected]> wrote in message
news:[email protected]...
> To whom it may concern,
> Has anyone else out there been taken for a ride by a lying sprint rep
> like me? I'd like to know. Maybe if there are enough of us and we file..
Well, they have some very bad business practices. They don't give you a
copy of your contract with all the details of your plan *****ed out. They
record it. Except, you can't get a copy of the recording. Just for
laughts, call them and ask to hear a copy of your recorded agreement. They
will tell you to go get a lawyer and subpoene it
I only have two beefs: one, I am pretty sure they switched me from a one
year agreement to a two year without my approval, and they refuse to let me
listen to my recording where they say I agreed to it (not that the rep
listened to it first) - unless I get a lawyer to demand it of them
The only other thing, I find that a good deal of the information they give
me, either in the sales store, on *2, is often wrong. You really to have
poll, make a number of calls, ask the same question of different reps, see
what kind of answers you get, and then cross check here in the NG to see if
anyone else has the same deal or has had problems.
- 05-21-2004, 10:20 AM #13Steven J SobolGuest
Re: Sprint sales Liars
Eric <[email protected]> wrote:
> I would normally agree with you here, but if the rep assured the OP that
> there would be service in the area of Georgia he was moving to, then it
> becomes Sprint's responsibility to provide appropriate and acceptable
> service.
It's the rep's responsibility to have enough of a clue to not spout off
about crap he doesn't know anything about. I think Sprint's obligation here
is to let the OP out of contract. Possibly also refund money for the phones,
but that'll be a hard row to hoe. But they definitely need to let him out
of contract.
> Also agreed. To the OP, make sure you are generous in details about the
> questions you asked and the answers you were given. If the rep lied to
> you, then you do have a good leg to stand on in fighting any ETFs.
--
JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
"someone once called me a sofa, but i didn't feel compelled to rush out and buy
slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003
- 05-21-2004, 10:27 AM #14EricGuest
Re: Sprint sales Liars
(Steven=A0J=A0Sobol) wrote:
<< but that'll be a hard row to hoe. >>
LOLOLOL!! That is the first time in a lonnnng time I have heard or read
the word "hoe" used in its "proper" meaning. I guess that says
something about the company I keep. LOL
Eric
- 05-21-2004, 12:39 PM #15Steven J SobolGuest
Re: Sprint sales Liars
Eric <[email protected]> wrote:
> (Steven?J?Sobol) wrote:
> << but that'll be a hard row to hoe. >>
>
> LOLOLOL!! That is the first time in a lonnnng time I have heard or read
> the word "hoe" used in its "proper" meaning. I guess that says
> something about the company I keep. LOL
Believe me, I've used the other meaning too <g>
--
JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
"someone once called me a sofa, but i didn't feel compelled to rush out and buy
slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003
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