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  1. #1
    To whom it may concern,

    Approximately 1 year ago we picked up 3 phones on a family plan from a
    sprint store in Wisconsin. I made it very clear at time of purchase
    that I was working on a transfer to Georgia and wanted to know what
    impact it would have on my sprint service agreement. I specifically
    asked and was informed that I would be able to change my phone number
    to a local Georgia area code with no cost or change in service plan if
    I transfered. I also was told that with my plan I could use my sprint
    phone as a modem to access the internet (unlimited access even) with a
    PDA or regular computer.

    Fast forward to present day. I am in Georgia now and sprint won't let
    me change my three phones over to a local area code with signing a new
    service agreement with much lower minutes....at a higher monthly cost.
    Also informed that my plan never allowed for using my phone as a
    modem. Called customer service and they said I was "misinformed" by
    the sales rep in Wisconsin who sold me the plan. That sales rep was a
    "paid professional" who was representing sprint. My opinion, sprint
    should go good for the screw-up that their representative made.

    Has anyone else out there been taken for a ride by a lying sprint rep
    like me? I'd like to know. Maybe if there are enough of us and we file
    enough complaints to the proper authority we can get something done
    about this kind of business practice sprint is partaking in.

    I never would have switched to sprint in the first place if they would
    have told the truth up front. Now I am stuck with 3 phones with a long
    distance area code if I don't re-sign for the junky plan and if I just
    decide to cancel the service all together I have to pay sprint $150
    for early cancellation.

    Oh yea, one more thing. The sprint signal is real weak and unreliable
    down here south of Atlanta. No sprint signal in most valleys and in
    many buildings. My honest opinion......sprint pretty much sucks all
    the way around. I'll be gone soon, won't return and will be sure to
    relay my personal experiences with the company to pretty much everyone
    and anyone who ever asks my personal opinion of them.

    Adios sprint,

    Strat



    See More: Sprint sales Liars




  2. #2
    Steven J Sobol
    Guest

    Re: Sprint sales Liars

    [email protected] <[email protected]> wrote:
    > To whom it may concern,
    >
    > Approximately 1 year ago we picked up 3 phones on a family plan from a
    > sprint store in Wisconsin. I made it very clear at time of purchase
    > that I was working on a transfer to Georgia and wanted to know what
    > impact it would have on my sprint service agreement. I specifically
    > asked and was informed that I would be able to change my phone number
    > to a local Georgia area code with no cost or change in service plan if
    > I transfered.


    We were able to when we came to Cali. Of course, Sprint has to have coverage
    in the area you're moving to, and there's no 100% certain way for the sales
    rep to know, as it's likely they've never been where you moved.

    > I also was told that with my plan I could use my sprint
    > phone as a modem to access the internet (unlimited access even) with a
    > PDA or regular computer.


    Yup, but laptop/PDA access does entail a separate calling plan.

    > Fast forward to present day. I am in Georgia now and sprint won't let
    > me change my three phones over to a local area code with signing a new
    > service agreement with much lower minutes....at a higher monthly cost.



    > Also informed that my plan never allowed for using my phone as a
    > modem. Called customer service and they said I was "misinformed" by
    > the sales rep in Wisconsin who sold me the plan. That sales rep was a
    > "paid professional" who was representing sprint. My opinion, sprint
    > should go good for the screw-up that their representative made.


    Well, the $15 Vision add-on that allows for limited usage is for web browsing
    and downloads using the phone itself. There are data plans that allow for
    computer use, but you need a wireless plug-in card and a separate plan. The
    Wisconsin sales rep needs to have his hiney kicked for not giving you the
    entire story, although he was *technically* correct that you can use your
    phone as a modem. And I believe there is an "unlimited" plan, but since I only
    plan on using Vision from my phone right now, I haven't researched the other
    Vision packages.

    > Has anyone else out there been taken for a ride by a lying sprint rep
    > like me? I'd like to know. Maybe if there are enough of us and we file
    > enough complaints to the proper authority we can get something done
    > about this kind of business practice sprint is partaking in.


    The Sprint rep didn't lie about moving service, either. I did it last year
    and still have the $30/300 plan my wife's phone had when we initiated service.
    That plan is no longer available - and I don't believe it was available when
    we switched from a Cleveland phone number to a Victorville phone number.

    I don't know whether you'll be able to do anything about the Internet access
    but you ought to be able to move service without changing plans. Call and
    complain. Start with *2 and escalate as high as you need to escalate.

    Also, Sprint's billing system requires that a move be keyed in as a new
    activation. We got billed $36 for activation and $150 for early termination,
    but both charges were credited back on the same bill, so no harm done. I assume
    they do it that way to ensure proper bookkeeping. The one gotcha we
    encountered is that our contract date got reset. Make sure that the rep who
    ultimately does move your account *puts a note on the account stating what
    the original contract end date is.* If you're not taking any promotions or
    buying subsidized equipment at the time, the move should NOT generate a
    contract extension, but due to the rather broken way the billing system
    handles things, you'll want to make sure the CSR puts that note on your
    account. I have called in several times since the end of my contract last
    November and each time was able to verify that I am now out of contract.

    > I never would have switched to sprint in the first place if they would
    > have told the truth up front. Now I am stuck with 3 phones with a long
    > distance area code if I don't re-sign for the junky plan and if I just
    > decide to cancel the service all together I have to pay sprint $150
    > for early cancellation.


    I don't know if it's lies that we're dealing with here, simply incomplete
    information on the one hand and a stupid csr on the other. Still not cool,
    but the guy wasn't lying.

    > Oh yea, one more thing. The sprint signal is real weak and unreliable
    > down here south of Atlanta. No sprint signal in most valleys and in
    > many buildings. My honest opinion......sprint pretty much sucks all
    > the way around. I'll be gone soon, won't return and will be sure to
    > relay my personal experiences with the company to pretty much everyone
    > and anyone who ever asks my personal opinion of them.


    At this point, you may want to push Sprint to let you out of contract
    without an early term fee. Sounds like it's pretty much a lost cause. If you
    get no love from Customer Service after escalating as high up as you can go,
    you may want to try Executive Services.

    One more thing - if you plan on porting your number, do it BEFORE cancelling.
    You can't port a phone number from a closed account.

    **SJS (Not an employee - just a customer.)

    --
    JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
    "someone once called me a sofa, but i didn't feel compelled to rush out and buy
    slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003



  3. #3
    Eric
    Guest

    Re: Sprint sales Liars

    [email protected] wrote:
    <<Now I am stuck with 3 phones with a long distance area code if I don't
    re-sign for the junky plan and if I just decide to cancel the service
    all together I have to pay sprint $150 for early cancellation. >>

    If you move and cannot recieve a signal, that should be grounds for
    Sprint to let you out of your contract... especially if you were misled
    by the sales rep. Attempt to contact Executive Services and see what
    they can do for you ... if not, there are other avenues to get this
    situation resolved.

    My advice to you... when you sign up with someone else, make sure you
    make GOOD use of their 14 (or 30, depending on the carrier) day trial
    period and ensure that you get signal where you need to. Not saying you
    didn't do that before or wouldn't, but sometimes people get so upset and
    worked up that things like that can escape you.

    Eric




  4. #4
    Lawrence Glasser
    Guest

    Re: Sprint sales Liars

    Eric wrote:
    >
    > [email protected] wrote:
    > <<Now I am stuck with 3 phones with a long distance area code if I don't
    > re-sign for the junky plan and if I just decide to cancel the service
    > all together I have to pay sprint $150 for early cancellation. >>
    >
    > If you move and cannot recieve a signal, that should be grounds for
    > Sprint to let you out of your contract... especially if you were misled
    > by the sales rep. Attempt to contact Executive Services and see what
    > they can do for you ... if not, there are other avenues to get this
    > situation resolved.
    >
    > My advice to you... when you sign up with someone else, make sure you
    > make GOOD use of their 14 (or 30, depending on the carrier) day trial
    > period and ensure that you get signal where you need to. Not saying you
    > didn't do that before or wouldn't, but sometimes people get so upset and
    > worked up that things like that can escape you.


    Any time you sign a written contract, or agree to a verbal contract,
    and the salesman offers something additional, get it in writing!

    Larry



  5. #5
    Scott Stephenson
    Guest

    Re: Sprint sales Liars


    "Eric" <[email protected]> wrote in message
    news:[email protected]...
    > [email protected] wrote:
    > <<Now I am stuck with 3 phones with a long distance area code if I don't
    > re-sign for the junky plan and if I just decide to cancel the service
    > all together I have to pay sprint $150 for early cancellation. >>
    >
    > If you move and cannot recieve a signal, that should be grounds for
    > Sprint to let you out of your contract... especially if you were misled
    > by the sales rep. Attempt to contact Executive Services and see what
    > they can do for you ... if not, there are other avenues to get this
    > situation resolved.
    >


    Eric- I'm not sure that this is necessarily true. The quality of service in
    Georgia is probably the same as it was when the initial contract was signed,
    if not better. If an area has no coverage now, its pretty safe to bet that
    it didn't have coverage when the contract was signed years ago. In short,
    Sprint is providing at least the same level of coverage as it was three
    years ago. There is no legal basis for getting out of a contract because
    the service hasn't changed for the worse. And reading the initial post,
    this was a move that was anticipated years before it occurred- there
    wouldn't even be a hardship claim to stand on.

    With that all being said, that doesn't mean that Sprint won't allow a
    customer out of their contract- it simply means that their is no basis in
    law to force them to do it. And one more thing- I agree with the others who
    think that Strat is getting an unfair runaround here. I say that escalating
    high enough should resolve the problem, and he should be persistent in doing
    this.






  6. #6
    Peterbilt
    Guest

    Re: Sprint sales Liars

    All the more reason to get stuff like this in writing BEFORE signing up and
    making it a deal breaker.

    --
    Penthouse Newsgroup FAQ

    To view our current FAQ, model list and other helpful FAQs please
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    site at http://www.geocities.com/penthousegroup/

    We do not tolerate spam or off-topic posts but we do understand that
    mistakes can happen. If you want to post here, please read AND follow
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    FAQ. If you just want to lurk, feel free to participate as you wish
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    the FAQ before requesting posts or reposts.

    The site is, as most informational website are, in a constant state of
    construction and a work in progress so if in doubt, go to the site for
    the most current information.
    <[email protected]> wrote in message
    news:[email protected]...
    > To whom it may concern,
    >
    > Approximately 1 year ago we picked up 3 phones on a family plan from a
    > sprint store in Wisconsin. I made it very clear at time of purchase
    > that I was working on a transfer to Georgia and wanted to know what
    > impact it would have on my sprint service agreement. I specifically
    > asked and was informed that I would be able to change my phone number
    > to a local Georgia area code with no cost or change in service plan if
    > I transfered. I also was told that with my plan I could use my sprint
    > phone as a modem to access the internet (unlimited access even) with a
    > PDA or regular computer.
    >
    > Fast forward to present day. I am in Georgia now and sprint won't let
    > me change my three phones over to a local area code with signing a new
    > service agreement with much lower minutes....at a higher monthly cost.
    > Also informed that my plan never allowed for using my phone as a
    > modem. Called customer service and they said I was "misinformed" by
    > the sales rep in Wisconsin who sold me the plan. That sales rep was a
    > "paid professional" who was representing sprint. My opinion, sprint
    > should go good for the screw-up that their representative made.
    >
    > Has anyone else out there been taken for a ride by a lying sprint rep
    > like me? I'd like to know. Maybe if there are enough of us and we file
    > enough complaints to the proper authority we can get something done
    > about this kind of business practice sprint is partaking in.
    >
    > I never would have switched to sprint in the first place if they would
    > have told the truth up front. Now I am stuck with 3 phones with a long
    > distance area code if I don't re-sign for the junky plan and if I just
    > decide to cancel the service all together I have to pay sprint $150
    > for early cancellation.
    >
    > Oh yea, one more thing. The sprint signal is real weak and unreliable
    > down here south of Atlanta. No sprint signal in most valleys and in
    > many buildings. My honest opinion......sprint pretty much sucks all
    > the way around. I'll be gone soon, won't return and will be sure to
    > relay my personal experiences with the company to pretty much everyone
    > and anyone who ever asks my personal opinion of them.
    >
    > Adios sprint,
    >
    > Strat






  7. #7
    Robert M.
    Guest

    Re: Sprint sales Liars

    In article <[email protected]>,
    Lawrence Glasser <[email protected]> wrote:

    > Any time you sign a written contract, or agree to a verbal contract,
    > and the salesman offers something additional, get it in writing!
    >
    > Larry


    Even that often doesn't work. The company may come back, and say "He
    wasn't authorized to offer you that, so it's not valid".



  8. #8
    Røbert M.
    Guest

    Re: Sprint sales Liars

    In article <[email protected]>,
    [email protected] ([email protected]) wrote:

    > Has anyone else out there been taken for a ride by a lying sprint rep
    > like me? I'd like to know. Maybe if there are enough of us and we file
    > enough complaints to the proper authority we can get something done
    > about this kind of business practice sprint is partaking in.


    It happens in any business where you have commissioned salespeople,
    they have a financial incentive to Complete the Sale.



  9. #9
    Eric
    Guest

    Re: Sprint sales Liars

    (Scott=A0Stephenson) wrote:
    <<Eric- I'm not sure that this is necessarily true. The quality of
    service in Georgia is probably the same as it was when the initial
    contract was signed, if not better. If an area has no coverage now, its
    pretty safe to bet that it didn't have coverage when the contract was
    signed years ago. In short, Sprint is providing at least the same level
    of coverage as it was three years ago. There is no legal basis for
    getting out of a contract because the service hasn't changed for the
    worse. And reading the initial post, this was a move that was
    anticipated years before it occurred- there wouldn't even be a hardship
    claim to stand on. >>

    I would normally agree with you here, but if the rep assured the OP that
    there would be service in the area of Georgia he was moving to, then it
    becomes Sprint's responsibility to provide appropriate and acceptable
    service.

    <<With that all being said, that doesn't mean that Sprint won't allow a
    customer out of their contract- it simply means that their is no basis
    in law to force them to do it. And one more thing- I agree with the
    others who think that Strat is getting an unfair runaround here. I say
    that escalating high enough should resolve the problem, and he should be
    persistent in doing this.>>

    Also agreed. To the OP, make sure you are generous in details about the
    questions you asked and the answers you were given. If the rep lied to
    you, then you do have a good leg to stand on in fighting any ETFs.

    Eric




  10. #10
    Røbert M.
    Guest

    Re: Sprint sales Liars

    In article <[email protected]>,
    [email protected] (Eric) wrote:

    > (Scott*Stephenson) wrote:
    > <<Eric- I'm not sure that this is necessarily true. The quality of
    > service in Georgia is probably the same as it was when the initial
    > contract was signed, if not better. If an area has no coverage now, its
    > pretty safe to bet that it didn't have coverage when the contract was
    > signed years ago. In short, Sprint is providing at least the same level
    > of coverage as it was three years ago. There is no legal basis for
    > getting out of a contract because the service hasn't changed for the
    > worse. And reading the initial post, this was a move that was
    > anticipated years before it occurred- there wouldn't even be a hardship
    > claim to stand on. >>
    >
    > I would normally agree with you here, but if the rep assured the OP that
    > there would be service in the area of Georgia he was moving to, then it
    > becomes Sprint's responsibility to provide appropriate and acceptable
    > service.
    >
    > <<With that all being said, that doesn't mean that Sprint won't allow a
    > customer out of their contract- it simply means that their is no basis
    > in law to force them to do it. And one more thing- I agree with the
    > others who think that Strat is getting an unfair runaround here. I say
    > that escalating high enough should resolve the problem, and he should be
    > persistent in doing this.>>
    >
    > Also agreed. To the OP, make sure you are generous in details about the
    > questions you asked and the answers you were given. If the rep lied to
    > you, then you do have a good leg to stand on in fighting any ETFs.


    Did anyone mention where to find the phone numbers to escalate the
    complaint? It's hollow advice without that information.

    http://www.sprintpcsinfo.com has such a list.



  11. #11
    Eric
    Guest

    Re: Sprint sales Liars

    [email protected] (R=F8bert=A0M.) wrote:
    <<Did anyone mention where to find the phone numbers to escalate the
    complaint? It's hollow advice without that information.
    http://www.sprintpcsinfo.com has such a list.>>

    I did not because the number for Executive Services had escaped me. But
    I knew you would be able to provide the OP with the appropriate info.
    Thanks.

    Eric




  12. #12
    Frank Thomas
    Guest

    Re: Sprint sales Liars


    <[email protected]> wrote in message
    news:[email protected]...
    > To whom it may concern,


    > Has anyone else out there been taken for a ride by a lying sprint rep
    > like me? I'd like to know. Maybe if there are enough of us and we file..


    Well, they have some very bad business practices. They don't give you a
    copy of your contract with all the details of your plan *****ed out. They
    record it. Except, you can't get a copy of the recording. Just for
    laughts, call them and ask to hear a copy of your recorded agreement. They
    will tell you to go get a lawyer and subpoene it

    I only have two beefs: one, I am pretty sure they switched me from a one
    year agreement to a two year without my approval, and they refuse to let me
    listen to my recording where they say I agreed to it (not that the rep
    listened to it first) - unless I get a lawyer to demand it of them

    The only other thing, I find that a good deal of the information they give
    me, either in the sales store, on *2, is often wrong. You really to have
    poll, make a number of calls, ask the same question of different reps, see
    what kind of answers you get, and then cross check here in the NG to see if
    anyone else has the same deal or has had problems.









  13. #13
    Steven J Sobol
    Guest

    Re: Sprint sales Liars

    Eric <[email protected]> wrote:

    > I would normally agree with you here, but if the rep assured the OP that
    > there would be service in the area of Georgia he was moving to, then it
    > becomes Sprint's responsibility to provide appropriate and acceptable
    > service.


    It's the rep's responsibility to have enough of a clue to not spout off
    about crap he doesn't know anything about. I think Sprint's obligation here
    is to let the OP out of contract. Possibly also refund money for the phones,
    but that'll be a hard row to hoe. But they definitely need to let him out
    of contract.

    > Also agreed. To the OP, make sure you are generous in details about the
    > questions you asked and the answers you were given. If the rep lied to
    > you, then you do have a good leg to stand on in fighting any ETFs.


    --
    JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
    "someone once called me a sofa, but i didn't feel compelled to rush out and buy
    slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003



  14. #14
    Eric
    Guest

    Re: Sprint sales Liars

    (Steven=A0J=A0Sobol) wrote:
    << but that'll be a hard row to hoe. >>

    LOLOLOL!! That is the first time in a lonnnng time I have heard or read
    the word "hoe" used in its "proper" meaning. I guess that says
    something about the company I keep. LOL

    Eric




  15. #15
    Steven J Sobol
    Guest

    Re: Sprint sales Liars

    Eric <[email protected]> wrote:
    > (Steven?J?Sobol) wrote:
    > << but that'll be a hard row to hoe. >>
    >
    > LOLOLOL!! That is the first time in a lonnnng time I have heard or read
    > the word "hoe" used in its "proper" meaning. I guess that says
    > something about the company I keep. LOL


    Believe me, I've used the other meaning too <g>

    --
    JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
    "someone once called me a sofa, but i didn't feel compelled to rush out and buy
    slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003



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