Re: Sprint is dinging my credit due to their error and will not fix

Alan Smith wrote:

> I found out that Sprint is dinging my credit for a deliquency.
>
> I called Sprint to find out that they had incorrectly charged a
> cancellation fee on an old account. They have since corrected this in
> their system and insist that I don't owe them any money.
>
> However, their collection agency -- Allied Interstate -- is still
> reporting this as a delinquency. I've spent hours on the phone with
> Sprint and several calls to Allied and they both blame the other for
> the inaccuracy.
>
> Sprint repeatedly promises to send me a letter within 3-5 days (they
> refuse to fax one), but nothing ever arrives.
>
> Allied Interstate is sympathetic but says that is what their info from
> Sprint says. They say it isn't unusual for Sprint to make these kinds
> of mistakes and they've given up trying to get Sprint to correct them,
> because they have to deal with the same inept agents that I do.
>
> Is there ANYONE at Sprint I can call about this who might actually be
> useful? I'm trying to buy a house and this is proving to be an
> obstacle.

Find out what credit bureau is reporting this. Write them a short
letter. Tell them that their records are incorrect. Keep it short. They
have to research the record and remove it, if incorrect.
-mike