SprintPCS improving Customer Service - NOT

Sprint to cut 1,000 jobs at call center

Sprint Corp. (NYSE:FON - News) said on Friday it was closing a customer
service call center in Illinois, cutting 1,000 jobs in a bid to reduce
costs.


<http://biz.yahoo.com/rc/040604/telecoms_sprint_1.html>

SprintPCS with the worst rated Customer Service is being proactive in
keeping that standing?

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› See More: SprintPCS improving Customer Service - NOT

"Røbert M." <[email protected]> wrote in message
news:[email protected]...
>
> Sprint to cut 1,000 jobs at call center
>
> Sprint Corp. (NYSE:FON - News) said on Friday it was closing a customer
> service call center in Illinois, cutting 1,000 jobs in a bid to reduce
> costs.
>
>
> <http://biz.yahoo.com/rc/040604/telecoms_sprint_1.html>
>
> SprintPCS with the worst rated Customer Service is being proactive in
> keeping that standing?

Which recent survey are you referring to? THe two most recent do not have
them last.

"Røbert M." <[email protected]> wrote in message
news:[email protected]...
>
> Sprint to cut 1,000 jobs at call center
>
> Sprint Corp. (NYSE:FON - News) said on Friday it was closing a customer
> service call center in Illinois, cutting 1,000 jobs in a bid to reduce
> costs.
>
>
> <http://biz.yahoo.com/rc/040604/telecoms_sprint_1.html>
>
> SprintPCS with the worst rated Customer Service is being proactive in
> keeping that standing?

Oh, by which recent rating are you talking about Phillipe. Once more ... a
lie ...

And they keep coming and coming and ....

Bob

> Which recent survey are you referring to? THe
> two most recent do not have them last.

J.D. Power does.
The Yankee group does.
Consumer Reports does, and repeatedly too.

The only lie is pretending that SprintPCS Custtomer service is either

- Acceptable
- Improving

We know its not acceptable as Sprint is a WLNP loser.

We know its not improving as they keep laying people off, insuring ever
increasing hold times.

"WiMax0007" <[email protected]> wrote in message
news:[email protected]...
> > Which recent survey are you referring to? THe
> > two most recent do not have them last.
>
> J.D. Power does.
> The Yankee group does.
> Consumer Reports does, and repeatedly too.

None of those three qualify as a recent survey. Two have come out since
these, and neither of the newer ones had Sprint last.

"WiMax0007" <[email protected]> wrote in message
news:[email protected]...
> The only lie is pretending that SprintPCS Custtomer service is either
>
> - Acceptable
> - Improving
>
> We know its not acceptable as Sprint is a WLNP loser.
>
> We know its not improving as they keep laying people off, insuring ever
> increasing hold times.

What study are you referring to that equates layoffs to hold times?

In article <[email protected]>, wimax0007
@aol.com says...
> The only lie is pretending that SprintPCS Custtomer service is either
>=20
> - Acceptable=20
> - Improving
>=20
> We know its not acceptable as Sprint is a WLNP loser.
>=20
> We know its not improving as they keep laying people off, insuring ever
> increasing hold times.
>=20

You've still failed to show that hold times are up *or* rising.

As usual, Phillie, when the facts aren't there, you make them up.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

Perhaps Sprint is getting rid of people because they are having less
prolems to deal with.

I seldom call CS. Once in several years. And that was only to
upgrade my service.

In article <[email protected]>,
Meager landis <[email protected]> wrote:

> Perhaps Sprint is getting rid of people because they are having less
> prolems to deal with.

Nope. Hold times are increasing, and SprintPCS lost 1,400,000 customers
the first quarter of this year. Their churn rate increased.

>
> I seldom call CS. Once in several years. And that was only to
> upgrade my service.

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Meager landis <[email protected]> wrote:
>
> > Perhaps Sprint is getting rid of people because they are having less
> > prolems to deal with.
>
> Nope. Hold times are increasing, and SprintPCS lost 1,400,000 customers
> the first quarter of this year. Their churn rate increased.
>

No evidence of increased hold times have been reported here, or anywhere
else, except for a slight increase the week that portability went national.
I believe everybody was busy during that time.

Sprint gained customers in the first quarter- if you are talking about the
customers that left, Verizon had more. Using your own business logic, that
would make Sprint more stable than Verizon.

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Meager landis <[email protected]> wrote:
>
> > Perhaps Sprint is getting rid of people because they are having less
> > prolems to deal with.
>
> Nope. Hold times are increasing, and SprintPCS lost 1,400,000 customers
> the first quarter of this year. Their churn rate increased.

So Phillipe, 3 different IDs used to post in this thread? Why the need to
post with 3 different IDs?

Bob

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O/Siris <[email protected]> wrote:
>
> You've still failed to show that hold times are up *or* rising.
>
> As usual, Phillie, when the facts aren't there, you make them up.
>

I have talked with them four times over the last week. The first time
had a 5 minute hold time. The last three had NO hold time. Two were on
the weekend, on Sunday morning around 10AM. I called back because an
ESN swap didn't go through. It went pretty flawlessly other than that.

- --

Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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Bob Smith <[email protected]> wrote:
>
> So Phillipe, 3 different IDs used to post in this thread? Why the need to
> post with 3 different IDs?
>
> Bob
>

He is just doing it to be a dink. Whoa ... I haven't used that work in
several years

- --

Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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