Re: Third year in a row - SprintPCS worst customer service

On Sat, 10 Jul 2004 12:59:48 GMT, "Røbert M." <rmarkoff@faq.cIty>
wrote:

>>
>> Bob's URL took us to an overall rating. T-Mobile ranked quite a bit higher in
>> customers satisfaction when contacting Customer Support (611).
>
>and SprintPCS ranks worst:
>
>http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3


Robert, wrong link.

http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=4

is the customer care ratings.


Deb

On Fri, 09 Jul 2004 18:04:06 -0500, Steven J Sobol
<sjsobol@JustThe.net> wrote:

>
>Hm. If you go to JDPower.com and check out the ratings in each region
>of the US, there are always one or two carriers that scored *lower*.

Incorrect.

Northeast: No carriers ranked lower, although several with same
'lowest' ranking..

Midatlantic: Same as above, No lower carriers on brand image and
billing.

Southeast: Same as above, one of the lowest on brand image and
billing, only Alltell ranked lower on cost and service plan options.

Southwest: One carrier lower in all categories except billing, which
has two.

West: One or two carriers in each of three categories.

So, in 2 regions, lower carriers on 2 or more categories.

In 2 regions, lowest in all but one category

In 1 region, no carriers ranked lower.

Hardly "always".







>
>URL posted in the thread "Worst, eh?" (might not have made it to your
>news server yet; I just posted it a couple minutes ago).

Deb

<ddm46@att.net> wrote in message
news:q6a0f0tp0e65lcbs2nelv3d3teshojfqcu@4ax.com...
> On Sat, 10 Jul 2004 02:48:23 GMT, "Bob Smith"
> <usirsclt_No_Spam_@earthlink.net> wrote:
>
>
> >
> >I look at the overall ratings @
> >http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3 and
see
> >SPCS has three balls, where in Alltel and T-Mobile has 2 balls. So, tell
me
> >again how SPCS ranked worst in JD Powers?
>
> This link was for network call quality. The link
>
> http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=4
>
> rates the Customer Care quality.
>
> >
> >Bob

Thanks for the correction ... As for the poll on customer service link, I
could care less, as they've been good to me 95% of the time ...

Bob

"Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message newsvWHc.11583$oD3.1516@newsread1.news.pas.earth link.net...
> ... As for the poll on customer service link, I
> could care less, as they've been good to me 95% of the time ...

Same here. Besides, I only call customer service about once every three
years (for an ESN change).

--

John Richards

What do you expect from Phillie, correct links, tinyurl's that work, a
positive message about anything related to Sprint or SPCS? You'll never get
it from him. More than a 100 ID changes, and he still can't fool anyone
(except newbies to the newsgroup).
On a note about Customer Service-every time since 1998 that I've called,
I've gotten friendly, knowledgeable reps that solved my problems. Not only
that, but twice they went out of their way and changed my plan to avoid
overages.

Chris

<ddm46@att.net> wrote in message
news:qca0f0t6lh43nhe6qrj05vhanhprbo3mfp@4ax.com...
> On Sat, 10 Jul 2004 12:59:48 GMT, "Røbert M." <rmarkoff@faq.cIty>
> wrote:
>
>>>
>>> Bob's URL took us to an overall rating. T-Mobile ranked quite a bit
>>> higher in
>>> customers satisfaction when contacting Customer Support (611).
>>
>>and SprintPCS ranks worst:
>>
>>http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3
>
>
> Robert, wrong link.
>
> http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=4
>
> is the customer care ratings.
>
>
> Deb

And why didn't you quote the North Central results that only put 1 carrier
higher. Wouldn't prove your negative inclination, huh?

Chris

<ddm46@att.net> wrote in message
news:2ea0f0tv8tijkne01dstap7mat1uj4s0qi@4ax.com...
> On Fri, 09 Jul 2004 18:04:06 -0500, Steven J Sobol
> <sjsobol@JustThe.net> wrote:
>
>>
>>Hm. If you go to JDPower.com and check out the ratings in each region
>>of the US, there are always one or two carriers that scored *lower*.
>
> Incorrect.
>
> Northeast: No carriers ranked lower, although several with same
> 'lowest' ranking..
>
> Midatlantic: Same as above, No lower carriers on brand image and
> billing.
>
> Southeast: Same as above, one of the lowest on brand image and
> billing, only Alltell ranked lower on cost and service plan options.
>
> Southwest: One carrier lower in all categories except billing, which
> has two.
>
> West: One or two carriers in each of three categories.
>
> So, in 2 regions, lower carriers on 2 or more categories.
>
> In 2 regions, lowest in all but one category
>
> In 1 region, no carriers ranked lower.
>
> Hardly "always".
>
>
>
>
>
>
>
>>
>>URL posted in the thread "Worst, eh?" (might not have made it to your
>>news server yet; I just posted it a couple minutes ago).
>
> Deb

On Sat, 10 Jul 2004 21:35:17 GMT, "Chris Russell"
<noone@nowhere.nospam> wrote:

>And why didn't you quote the North Central results that only put 1 carrier
>higher. Wouldn't prove your negative inclination, huh?

I thought I had, my mistake. That's what I get for posting while
doing other things also.

I was not attempting to prove "a negative inclination". I was
disputing the claim that "there are always one or two carriers that
scored lower".



>
>Chris
>
><ddm46@att.net> wrote in message
>news:2ea0f0tv8tijkne01dstap7mat1uj4s0qi@4ax.com.. .
>> On Fri, 09 Jul 2004 18:04:06 -0500, Steven J Sobol
>> <sjsobol@JustThe.net> wrote:
>>
>>>
>>>Hm. If you go to JDPower.com and check out the ratings in each region
>>>of the US, there are always one or two carriers that scored *lower*.
>>
>> Incorrect.
>>
>> Northeast: No carriers ranked lower, although several with same
>> 'lowest' ranking..
>>
>> Midatlantic: Same as above, No lower carriers on brand image and
>> billing.
>>
>> Southeast: Same as above, one of the lowest on brand image and
>> billing, only Alltell ranked lower on cost and service plan options.
>>
>> Southwest: One carrier lower in all categories except billing, which
>> has two.
>>
>> West: One or two carriers in each of three categories.
>>
>> So, in 2 regions, lower carriers on 2 or more categories.
>>
>> In 2 regions, lowest in all but one category
>>
>> In 1 region, no carriers ranked lower.
>>
>> Hardly "always".
>>
>>
>>
>>
>>
>>
>>
>>>
>>>URL posted in the thread "Worst, eh?" (might not have made it to your
>>>news server yet; I just posted it a couple minutes ago).
>>
>> Deb
>

Deb