Third year in a row - SprintPCS worst customer service

07-09-2004, 06:53 AM

2002, 2003, and again for 2004

SprintPCS rates worst for Customer Service.

<http://story.news.yahoo.com/news?tmp...u=/cmp/2004070
9/tc_cmp/22104431&sid=95573432>

For those reading this with Outlook Express:

http://tinyurl.com/2coru

J.D. Power again rates SprintPCS worst for Customer Service.

http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3

And for the blind SprintPCS apologists that will lamely try to
say its JD Power thats the problem... read this:

http://www.jdpower.com/cc/telecom/ab...ut_ratings.asp

07-09-2004, 07:36 AM

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"R?bert M." <rmarkoff@faq.city> wrote:
>
> And for the blind SprintPCS apologists that will lamely try to
> say its JD Power thats the problem... read this:
>
> http://www.jdpower.com/cc/telecom/ab...ut_ratings.asp

Yippee! Will you just leave Sprint PCS now? Pay your ETF and go. Be
gone. You hate them; you can't stand their customer service; you can't
stand their maps; you can't stand their coverage; you can't stand there
*; that covers everything. Just just get out of here.

- --

Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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07-09-2004, 03:24 PM

"Røbert M." <rmarkoff@faq.cIty> wrote in message news:<rmarkoff-DDC6CC.07533509072004@news05.east.earthlink.net>.. .
> 2002, 2003, and again for 2004
>
> SprintPCS rates worst for Customer Service.
>
>
> <http://story.news.yahoo.com/news?tmp...u=/cmp/2004070
> 9/tc_cmp/22104431&sid=95573432>
>
>
> For those reading this with Outlook Express:
>
> http://tinyurl.com/2coru
>
> J.D. Power again rates SprintPCS worst for Customer Service.
>
> http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3
>
>
> And for the blind SprintPCS apologists that will lamely try to
> say its JD Power thats the problem... read this:
>
> http://www.jdpower.com/cc/telecom/ab...ut_ratings.asp

Well even though they still ranked them last Sprint has better
customer service now than they did last year and the year before. No
question about it. I heard 20/20 (West Coast 10PM on ABC) is going to
be about wireless comparisons tonight so it will be interesting to see
what they come up with.

07-09-2004, 04:07 PM

In article <9c02589b.0407091324.46a52e26@posting.google.com >,
larryt510@hotmail.com (Larry Thomas) wrote:

> Well even though they still ranked them last Sprint has better
> customer service now than they did last year and the year before. No
> question about it.

Sure, and thats why they still rate last.

get real.

07-09-2004, 04:40 PM

"Røbert M." <rmarkoff@faq.cIty> wrote in message
news:rmarkoff-32D73F.17071909072004@news05.east.earthlink.net...
> In article <9c02589b.0407091324.46a52e26@posting.google.com >,
> larryt510@hotmail.com (Larry Thomas) wrote:
>
> > Well even though they still ranked them last Sprint has better
> > customer service now than they did last year and the year before. No
> > question about it.
>
> Sure, and thats why they still rate last.
>
> get real.

Yeah- why should we listen to users. Your survey makes them all liars.

You are the one who needs to get real.

07-09-2004, 05:04 PM

"R?bert M." <rmarkoff@faq.city> wrote:
> In article <9c02589b.0407091324.46a52e26@posting.google.com >,
> larryt510@hotmail.com (Larry Thomas) wrote:
>
>> Well even though they still ranked them last Sprint has better
>> customer service now than they did last year and the year before. No
>> question about it.
>
> Sure, and thats why they still rate last.

Hm. If you go to JDPower.com and check out the ratings in each region
of the US, there are always one or two carriers that scored *lower*.

URL posted in the thread "Worst, eh?" (might not have made it to your
news server yet; I just posted it a couple minutes ago).

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.

07-09-2004, 05:07 PM

Scott Stephenson <scott.stephensonson@adelphia.net> wrote:

>> Sure, and thats why they still rate last.
>>
>> get real.
>
> Yeah- why should we listen to users. Your survey makes them all liars.

JD Power surveys customers, and I'm willing to believe that Sprint isn't
the best. However, in some areas Sprint does real well. Check out the
Southwest ratings:

http://www.jdpower.com/cc/telecom/jd...d.jsp?s=2&v1=5

That doesn't look like "worst" to me.

I'll be the first to concede that Sprint isn't right for everyone, but
apparently users in Phillipe's backyard like Sprint quite a bit. They
don't do as well in some other parts of the coutnry.

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.

07-09-2004, 08:48 PM

"Steven J Sobol" <sjsobol@JustThe.net> wrote in message
news:Eb-dnb3awsWiuHLdRVn-uw@lmi.net...
> Scott Stephenson <scott.stephensonson@adelphia.net> wrote:
>
> >> Sure, and thats why they still rate last.
> >>
> >> get real.
> >
> > Yeah- why should we listen to users. Your survey makes them all liars.
>
> JD Power surveys customers, and I'm willing to believe that Sprint isn't
> the best. However, in some areas Sprint does real well. Check out the
> Southwest ratings:
>
> http://www.jdpower.com/cc/telecom/jd...d.jsp?s=2&v1=5
>
> That doesn't look like "worst" to me.
>
> I'll be the first to concede that Sprint isn't right for everyone, but
> apparently users in Phillipe's backyard like Sprint quite a bit. They
> don't do as well in some other parts of the coutnry.

I look at the overall ratings @
http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3 and see
SPCS has three balls, where in Alltel and T-Mobile has 2 balls. So, tell me
again how SPCS ranked worst in JD Powers?

Bob

07-09-2004, 10:26 PM

Bob Smith <usirsclt_No_Spam_@earthlink.net> wrote:
> I look at the overall ratings @
> http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3 and see
> SPCS has three balls, where in Alltel and T-Mobile has 2 balls. So, tell me
> again how SPCS ranked worst in JD Powers?

Are those regional rankings? Supposedly T-Mobile ranked first nationwide
this year.

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.

07-10-2004, 06:31 AM

>Are those regional rankings? Supposedly T-Mobile ranked first nationwide
>this year.

Bob's URL took us to an overall rating. T-Mobile ranked quite a bit higher in
customers satisfaction when contacting Customer Support (611).

--
John S.
e-mail responses to - john at kiana dot net

07-10-2004, 06:59 AM

In article <20040710083103.23053.00001525@mb-m07.aol.com>,
sexyexotiche@aol.comspamfree (John S.) wrote:

> >Are those regional rankings? Supposedly T-Mobile ranked first nationwide
> >this year.
>
> Bob's URL took us to an overall rating. T-Mobile ranked quite a bit higher in
> customers satisfaction when contacting Customer Support (611).

and SprintPCS ranks worst:

http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3

07-10-2004, 11:05 AM

"Røbert M." <rmarkoff@faq.cIty> wrote in message
news:rmarkoff-DDC6CC.07533509072004@news05.east.earthlink.net...
> 2002, 2003, and again for 2004
>
> SprintPCS rates worst for Customer Service.
>
>
> <http://story.news.yahoo.com/news?tmp...u=/cmp/2004070
> 9/tc_cmp/22104431&sid=95573432>
>
>
> For those reading this with Outlook Express:
>
> http://tinyurl.com/2coru
>
> J.D. Power again rates SprintPCS worst for Customer Service.
>
> http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3
>
>
> And for the blind SprintPCS apologists that will lamely try to
> say its JD Power thats the problem... read this:
>
> http://www.jdpower.com/cc/telecom/ab...ut_ratings.asp

Interesting.. but I have had excellent CS from them.. and they always
fix the problem, even if it's not fixed on the first request..
OTOH.. some of their coverage sucks.. but in the most part the're ok..
Better the devil you know !!!

07-10-2004, 11:34 AM

On Sat, 10 Jul 2004 02:48:23 GMT, "Bob Smith"
<usirsclt_No_Spam_@earthlink.net> wrote:

>
>I look at the overall ratings @
>http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3 and see
>SPCS has three balls, where in Alltel and T-Mobile has 2 balls. So, tell me
>again how SPCS ranked worst in JD Powers?

http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=4
Deb

07-10-2004, 11:37 AM

On Sat, 10 Jul 2004 02:48:23 GMT, "Bob Smith"
<usirsclt_No_Spam_@earthlink.net> wrote:

>
>I look at the overall ratings @
>http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3 and see
>SPCS has three balls, where in Alltel and T-Mobile has 2 balls. So, tell me
>again how SPCS ranked worst in JD Powers?

This link was for network call quality. The link

http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=4

rates the Customer Care quality.

>
>Bob
>

Deb

07-10-2004, 11:38 AM

On Fri, 09 Jul 2004 23:26:17 -0500, Steven J Sobol
<sjsobol@JustThe.net> wrote:

>Bob Smith <usirsclt_No_Spam_@earthlink.net> wrote:
>> I look at the overall ratings @
>> http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3 and see
>> SPCS has three balls, where in Alltel and T-Mobile has 2 balls. So, tell me
>> again how SPCS ranked worst in JD Powers?
>
>Are those regional rankings? Supposedly T-Mobile ranked first nationwide
>this year.

The regional ratings show Sprint ranking among the lowest in about
half the country.

Deb