Results 1 to 15 of 19
- 07-17-2004, 10:42 AM #1TomGuest
I am thinking of switching to Sprint. Right now I have Cellular One. There
rates and coverage is good were I live but there so called customer service
just pains sucks! I don't think waiting for 20 minutes to talk to someone
every time I call is good service and then they tell me I have to call
someone else and have to wait again. Guess what I'm wondering is Sprint the
same. The only choice for cell service were I live (South Dakota) is
Cellular One, Cellular 2000 (Unicell) or Sprint. I can get Verizon but not
with a local number.
Also is the free and clear plans good? Sprint Coverage is not the greatest
here. But right now I roam on sprint on my cell one phone so I know the
calls are clear. Oh the reason I'm calling customer service all the time is
because when I got my phone Audiovox 8600 it has never worked right and now
they tell me its customer abuse. They will not give me a new phone or
credit for one. I am not pay them people for another phone. Trying to get
out of contract with them without pay $200. Sorry for rambling on but they
(Cellular One) just pissed me off
Thanks for any info you can give me about Sprint.
› See More: Sprint Customer Service
- 07-17-2004, 10:56 AM #2AlesandraGuest
Re: Sprint Customer Service
You are trading Cellular One for Sprint? Are you nuts? You might get lucky
being a satisified Sprint Customer, but the odds are against you.
Do yourself a favor. Patch it up between you and Cellular One. If you must
switch, you'll be much better off with Verizon (even with an out of area#).
"Tom" <[email protected]> wrote in message
news:[email protected]...
> I am thinking of switching to Sprint. Right now I have Cellular One.
There
> rates and coverage is good were I live but there so called customer
service
deleted
> out of contract with them without pay $200. Sorry for rambling on but
they
> (Cellular One) just pissed me off
> Thanks for any info you can give me about Sprint.
>
>
- 07-17-2004, 11:10 AM #3Bob SmithGuest
Re: Sprint Customer Service
"Tom" <[email protected]> wrote in message
news:[email protected]...
> I am thinking of switching to Sprint. Right now I have Cellular One.
There
> rates and coverage is good were I live but there so called customer
service
> just pains sucks! I don't think waiting for 20 minutes to talk to someone
> every time I call is good service and then they tell me I have to call
> someone else and have to wait again. Guess what I'm wondering is Sprint
the
> same. The only choice for cell service were I live (South Dakota) is
> Cellular One, Cellular 2000 (Unicell) or Sprint. I can get Verizon but not
> with a local number.
>
> Also is the free and clear plans good? Sprint Coverage is not the
greatest
> here. But right now I roam on sprint on my cell one phone so I know the
> calls are clear. Oh the reason I'm calling customer service all the time
is
> because when I got my phone Audiovox 8600 it has never worked right and
now
> they tell me its customer abuse. They will not give me a new phone or
> credit for one. I am not pay them people for another phone. Trying to
get
> out of contract with them without pay $200. Sorry for rambling on but
they
> (Cellular One) just pissed me off
> Thanks for any info you can give me about Sprint.
Tom, do you know whether your area in SD is covered by SPCS corporate, or by
an affiliate? I'm guessing that you are in an affiliate area, as F&CA costs
$10 in Sioux Falls, and only offers 100 minutes, compared to SPCS corporate
areas for $5/mo. and 50% of minutes for roaming.
Picking a carrier not only depends on your local area, where the bulk of
calls will be made, but on where you plan on going as well. SPCS does have a
14 day trial period to check out those areas, before you commit to an annual
agreement. Before committing to SPCS, I'd give them a call, to find out what
expenses you will be responsible for, if you decide not to stay with them
after the 14 day trial period.
For those of us in the SPCS corporate are, F & C is great ...
Bob
Bob
- 07-17-2004, 11:32 AM #4TomGuest
Re: Sprint Customer Service
It is an affiliate of SPCS. I live in Watertown and just the town and
interstate is covered. Most of my calls would be in town. Sucks that we
can't get the same rates as corp. I do qualify for a 11% discount from
work. All I know is I am not happy with Cellular One at all. They have
great coverage and rates but you have to wait 20 minutes even if you go
into the store.
Thanks for the info
Tom
"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
>
> "Tom" <[email protected]> wrote in message
> news:[email protected]...
> > I am thinking of switching to Sprint. Right now I have Cellular One.
> There
> > rates and coverage is good were I live but there so called customer
> service
> > just pains sucks! I don't think waiting for 20 minutes to talk to
someone
> > every time I call is good service and then they tell me I have to call
> > someone else and have to wait again. Guess what I'm wondering is Sprint
> the
> > same. The only choice for cell service were I live (South Dakota) is
> > Cellular One, Cellular 2000 (Unicell) or Sprint. I can get Verizon but
not
> > with a local number.
> >
> > Also is the free and clear plans good? Sprint Coverage is not the
> greatest
> > here. But right now I roam on sprint on my cell one phone so I know the
> > calls are clear. Oh the reason I'm calling customer service all the
time
> is
> > because when I got my phone Audiovox 8600 it has never worked right and
> now
> > they tell me its customer abuse. They will not give me a new phone or
> > credit for one. I am not pay them people for another phone. Trying to
> get
> > out of contract with them without pay $200. Sorry for rambling on but
> they
> > (Cellular One) just pissed me off
> > Thanks for any info you can give me about Sprint.
>
> Tom, do you know whether your area in SD is covered by SPCS corporate, or
by
> an affiliate? I'm guessing that you are in an affiliate area, as F&CA
costs
> $10 in Sioux Falls, and only offers 100 minutes, compared to SPCS
corporate
> areas for $5/mo. and 50% of minutes for roaming.
>
> Picking a carrier not only depends on your local area, where the bulk of
> calls will be made, but on where you plan on going as well. SPCS does have
a
> 14 day trial period to check out those areas, before you commit to an
annual
> agreement. Before committing to SPCS, I'd give them a call, to find out
what
> expenses you will be responsible for, if you decide not to stay with them
> after the 14 day trial period.
>
> For those of us in the SPCS corporate are, F & C is great ...
>
> Bob
>
> Bob
>
>
- 07-17-2004, 12:01 PM #5ScottGuest
Re: Sprint Customer Service
I have had very little problems with Sprint itself and with cutomer
serviceI have had, mayb,e one small problem. My wait times have
almost alwasy been less than two minutes.
There is a samll vocal minority that will do everything they can to
badmouth Spirnt, some have legitimate gripes while others don't.
If SPRINT has a good strong signal where you need it, I say switch to
SPRINT.
On Sat, 17 Jul 2004 11:42:31 -0500, "Tom" <[email protected]> wrote:
>I am thinking of switching to Sprint. Right now I have Cellular One. There
>rates and coverage is good were I live but there so called customer service
>just pains sucks! I don't think waiting for 20 minutes to talk to someone
>every time I call is good service and then they tell me I have to call
>someone else and have to wait again. Guess what I'm wondering is Sprint the
>same. The only choice for cell service were I live (South Dakota) is
>Cellular One, Cellular 2000 (Unicell) or Sprint. I can get Verizon but not
>with a local number.
>
>Also is the free and clear plans good? Sprint Coverage is not the greatest
>here. But right now I roam on sprint on my cell one phone so I know the
>calls are clear. Oh the reason I'm calling customer service all the time is
>because when I got my phone Audiovox 8600 it has never worked right and now
>they tell me its customer abuse. They will not give me a new phone or
>credit for one. I am not pay them people for another phone. Trying to get
>out of contract with them without pay $200. Sorry for rambling on but they
>(Cellular One) just pissed me off
>Thanks for any info you can give me about Sprint.
>
- 07-17-2004, 07:35 PM #6RatdogGuest
Re: Sprint Customer Service
I agree with Scott. I've had my Spint account for 4 years now, I've only had
one problem with Customer service and it was an honest mistake on the girls
part. And when I brought that problem to light with another customer service
rep they credited my account double what the original mistake cost. I have
zero coverage issues, and I travel up and down the East coast.
Sprint also has the $4.00 a month insurance plan. If your phone has issues
or breaks or gets stolen they replace it free if you opt for the extra $4
bucks a month. I have the number of a Sprint rep that I have dealt with in
the past that gave me nothing but excellent service. If you;'re interested
in speaking with him let me know and I'll give you his number. And NO I do
not know the guy personally and there's nothing at all in it for me, he's
just some Sprint rep that I have talked to when I wanted to upgrade and he
took care of business quickly, professionally and with zero problems.
"Scott" <[email protected]> wrote in message
news:[email protected]...
> I have had very little problems with Sprint itself and with cutomer
> serviceI have had, mayb,e one small problem. My wait times have
> almost alwasy been less than two minutes.
>
> There is a samll vocal minority that will do everything they can to
> badmouth Spirnt, some have legitimate gripes while others don't.
>
> If SPRINT has a good strong signal where you need it, I say switch to
> SPRINT.
>
>
>
>
>
> On Sat, 17 Jul 2004 11:42:31 -0500, "Tom" <[email protected]> wrote:
>
> >I am thinking of switching to Sprint. Right now I have Cellular One.
There
> >rates and coverage is good were I live but there so called customer
service
> >just pains sucks! I don't think waiting for 20 minutes to talk to
someone
> >every time I call is good service and then they tell me I have to call
> >someone else and have to wait again. Guess what I'm wondering is Sprint
the
> >same. The only choice for cell service were I live (South Dakota) is
> >Cellular One, Cellular 2000 (Unicell) or Sprint. I can get Verizon but
not
> >with a local number.
> >
> >Also is the free and clear plans good? Sprint Coverage is not the
greatest
> >here. But right now I roam on sprint on my cell one phone so I know the
> >calls are clear. Oh the reason I'm calling customer service all the time
is
> >because when I got my phone Audiovox 8600 it has never worked right and
now
> >they tell me its customer abuse. They will not give me a new phone or
> >credit for one. I am not pay them people for another phone. Trying to
get
> >out of contract with them without pay $200. Sorry for rambling on but
they
> >(Cellular One) just pissed me off
> >Thanks for any info you can give me about Sprint.
> >
>
- 07-17-2004, 10:24 PM #7Guest
Re: Sprint Customer Service
On Sat, 17 Jul 2004 11:42:31 -0500, "Tom" <[email protected]> wrote:
>I am thinking of switching to Sprint. Right now I have Cellular One. There
>rates and coverage is good were I live but there so called customer service
>just pains sucks! I don't think waiting for 20 minutes to talk to someone
>every time I call is good service and then they tell me I have to call
>someone else and have to wait again. Guess what I'm wondering is Sprint the
While I am not happy with Sprint, and have not had the best results
from customer Service, I do have to day the wait times on a call are
negligible, once you get past "Claire".
Deb
- 07-18-2004, 07:45 AM #8Isaiah BeardGuest
Re: Sprint Customer Service
Alesandra wrote:
> You are trading Cellular One for Sprint? Are you nuts? You might get lucky
> being a satisified Sprint Customer, but the odds are against you.
Under what facts exactly do you base your argument? Currently about
16.3 million customers disagree with you. Except for maybe Phillipe,
but we've established that he could probably start his own wireless
company and *still* not be happy with the service.
> Do yourself a favor. Patch it up between you and Cellular One.
What exactly is there to patch up? They refuse to replace his phone
under warranty. So he's supposed to make do with a broken phone?
> If you must
> switch, you'll be much better off with Verizon (even with an out of area#).
Ah, so everyone can call his phone and incur LD charges. Real good
advice there. Must be a Verizon shill. Are you trying to artificially
inflate their subscriber numbers again?
http://msnbc.msn.com/id/5351048/
--
e-mail address fudged to thwart spammers.
Transpose the c's and a's in my address in order to reply.
- 07-18-2004, 07:47 AM #9Isaiah BeardGuest
Re: Sprint Customer Service
[email protected] wrote:
> While I am not happy with Sprint, and have not had the best results
> from customer Service, I do have to day the wait times on a call are
> negligible, once you get past "Claire".
Not trying to be facetious or anything, but to "get past" Claire, all
you have to do is say "representative." Not much of a struggle there.
--
e-mail address fudged to thwart spammers.
Transpose the c's and a's in my address in order to reply.
- 07-18-2004, 10:08 AM #10Guest
Re: Sprint Customer Service
On Sun, 18 Jul 2004 09:47:20 -0400, Isaiah Beard
<[email protected]> wrote:
>[email protected] wrote:
>
>
>> While I am not happy with Sprint, and have not had the best results
>> from customer Service, I do have to day the wait times on a call are
>> negligible, once you get past "Claire".
>
>Not trying to be facetious or anything, but to "get past" Claire, all
>you have to do is say "representative." Not much of a struggle there.
It took awhile to figure that one out, but you are correct. <chuckle>
Have you ever noticed that "she" actually sounds annoyed when you
bypass her?
--
Deb
- 07-18-2004, 11:05 AM #11AlesandraGuest
Re: Sprint Customer Service
I have 2 Sprint lines for 5 years. My youngest thinks I'm stupid too.
"Isaiah Beard" <[email protected]> wrote in message
news:[email protected]...
> Alesandra wrote:
>
> > You are trading Cellular One for Sprint? Are you nuts? You might get
lucky
> Must be a shill. Are you trying to artificially
- 07-18-2004, 02:40 PM #12Steven J SobolGuest
Re: Sprint Customer Service
Isaiah Beard <[email protected]> wrote:
>
>> While I am not happy with Sprint, and have not had the best results
>> from customer Service, I do have to day the wait times on a call are
>> negligible, once you get past "Claire".
>
> Not trying to be facetious or anything, but to "get past" Claire, all
> you have to do is say "representative." Not much of a struggle there.
....or press zero on your phone.
--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.
- 07-19-2004, 02:13 PM #13Don DoumakesGuest
Re: Sprint Customer Service
"Tom" <[email protected]> wrote in message news:<[email protected]>...
> I am thinking of switching to Sprint. Right now I have Cellular One. There
> rates and coverage is good were I live but there so called customer service
> just pains sucks!
If customer service is important to you, don't switch to Sprint PCS.
I've been a Sprint customer in the past and it's a mistake I don't
intend to make again. See
<http://www.loganet.net/~doumakes/sprint.html> for a detailed
description of my experience. Complete nightmare, and long hold times
were just part of it.
Don Doumakes
Email me at doumakes (at) loganet (dot) net
- 07-19-2004, 02:18 PM #14Bob SmithGuest
Re: Sprint Customer Service
"Don Doumakes" <[email protected]> wrote in message
news:[email protected]...
> "Tom" <[email protected]> wrote in message
news:<[email protected]>...
> > I am thinking of switching to Sprint. Right now I have Cellular One.
There
> > rates and coverage is good were I live but there so called customer
service
> > just pains sucks!
>
> If customer service is important to you, don't switch to Sprint PCS.
> I've been a Sprint customer in the past and it's a mistake I don't
> intend to make again. See
> <http://www.loganet.net/~doumakes/sprint.html> for a detailed
> description of my experience. Complete nightmare, and long hold times
> were just part of it.
Sheesh! ... that was three years ago ... Since then, lots of changes have
been made ... and service and hold times have improved greatly ...
Bob
- 07-19-2004, 07:00 PM #15Chris CowlesGuest
Re: Sprint Customer Service
My experience as a new customer is quite satisfactory. Exceptions are that
coverage is not as uniform in my area as it was with my previous provider
(Alltel, in Gainesville, FL) and that the 3588i I started out with is a POS,
IMO. I traded it up to a Sanyo 4920 and am satisfied with it.
I ported from Alltel to be able to use a modern Palm phone and because my
employer is part of a group that gets an inviting discount from Sprint.
Alltel seems to be ignoring the idea of convergence, focusing instead on
push-to-talk and games & ringers. My phone is a tool, not a toy.
My overall costs are lower compared to Alltel and much better than Verizon,
for data services. Your needs may vary and may not justify being a Sprint
customer. However, their customer service is not wanting, in my experience.
I have no relationship with Sprint other than I pay them money.
Chris Cowles
Gainesville, FL
"Don Doumakes" <[email protected]> wrote in message
news:[email protected]...
> "Tom" <[email protected]> wrote in message
news:<[email protected]>...
> > I am thinking of switching to Sprint. Right now I have Cellular One.
There
> > rates and coverage is good were I live but there so called customer
service
> > just pains sucks!
>
> If customer service is important to you, don't switch to Sprint PCS.
> I've been a Sprint customer in the past and it's a mistake I don't
> intend to make again. See
> <http://www.loganet.net/~doumakes/sprint.html> for a detailed
> description of my experience. Complete nightmare, and long hold times
> were just part of it.
>
>
> Don Doumakes
> Email me at doumakes (at) loganet (dot) net
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