Customer Service

"Tom" <[email protected]> wrote in message
news:[email protected]...
> I had a terrible experience in a Sprint Store. I asked the customer
> service agent behing the counter if they offered any cheaper
> alternatives to the Vision Pac for messaging only. He assured me that
> they didn't. I found a sales brochure in the store which offered
> messaging only options at substantially reduced rates. The CS rep flat
> ass refused to sell it to me. Finally I demanded to speak to a
> manager. The manager ordered me out of the store. I said I wasn't
> leaving until he spoke with me. He called the police. So I left.

Sprint will do anything it takes to not deal with customers. They will avoid
you until they can no longer and then they'll do stuff like this. Or they'll
just hang up on you 15 times because they've made you angry with their
apathetic attitude then note your account that you were "verbally abusive"
for yelling at them. Well, here's a hint: do your job and don't make the
experience stressful for me and I won't yell. Fair enough?

>
> Here we have a Sprint manager who would rather call the police on a
> customer than sell them services clealy offered by their company.
>
> I went home, called customer service and had the rate plan changed in
> just a few minutes.
>
> Is this typical of Sprint? I am thinking about changing our entire
> family to Sprint but I am having second thoughts now. I really don't
> like jail.

Two words: run away.

---

› See More: Customer Service

Shadow wrote:

> Sprint will do anything it takes to not deal with customers.

You obviously haven't read the entire thread.

> Two words: run away.

Sorry, I haven't had the same experience with SPCS... mine's actually been
quite good. Not perfect, but definitely not horrible by a longshot.


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In article <mztYc.91370$mD.49935@attbi_s02>,
"Shadow" <[email protected]> writes:
>
> "Tom" <[email protected]> wrote in message
> news:[email protected]...
[snip]
>> Finally I demanded to speak to a
>> manager. The manager ordered me out of the store. I said I wasn't
>> leaving until he spoke with me. He called the police. So I left.
>
[snip]
> Or they'll
> just hang up on you 15 times because they've made you angry with their
> apathetic attitude then note your account that you were "verbally abusive"
> for yelling at them. Well, here's a hint: do your job and don't make the
> experience stressful for me and I won't yell. Fair enough?
[snip]
>

Ah, just as I suspected: Kindred souls.

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