Sprint penny gauging customers????

Hi All,

My TMobile monthly is $39.99 and my Sprint was $39.99 (currently
$40.00).

Without additional features, I notice that my TMobile monthly bill
with taxes and fees is the same at $48.86. My Sprint monthly goes up
and down a few pennies, but usually around $.30 more or less .

I planned to add lines and canceled one of the carrier. I called
Sprint and asked for an explanation, the representative said she
didn't know the answer. When I asked to speak to someone that may
know the answer because even though it's a few pennies a month when
you scale it up to millions of accounts it's substantial, she hung up
on me, may be she knew the answer after all.

Anybody else have multiple carriers and the discripancy? Do we have
a case against Sprint here?

cheers

---

› See More: Sprint penny gauging customers????

DigiTrash wrote regarding differences in monthly bills with T-Mobile and Sprint:

> Anybody else have multiple carriers and the discripancy? Do we have
> a case against Sprint here?

No. (cross-posting to the other relevant newsgroups)


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My response to you in the Cingular newsgroup:

You're sure wasting your time over pennies, as you said it goes up and down
so what's the difference. The difference is go off the beaten path with
that T-Mobile brick and that's all you have, with SPCS you'll have service
over 97% of the US. The choice is simple. Personally I had Cingular and
SPCS and dropped Cingular due to their lousy quality on the 850 mhz GSM
transition (from TDMA) systems around the country.

Chris

"DigiTrash" <[email protected]> wrote in message
news:[email protected]...
> Hi All,
>
> My TMobile monthly is $39.99 and my Sprint was $39.99 (currently
> $40.00).
>
> Without additional features, I notice that my TMobile monthly bill
> with taxes and fees is the same at $48.86. My Sprint monthly goes up
> and down a few pennies, but usually around $.30 more or less .
>
> I planned to add lines and canceled one of the carrier. I called
> Sprint and asked for an explanation, the representative said she
> didn't know the answer. When I asked to speak to someone that may
> know the answer because even though it's a few pennies a month when
> you scale it up to millions of accounts it's substantial, she hung up
> on me, may be she knew the answer after all.
>
> Anybody else have multiple carriers and the discripancy? Do we have
> a case against Sprint here?
>
> cheers

It's NOT the pennies.
It's the principle and scale of economy if the company is taking
advantage of customers ... Pennies to you but it's
$.30 x number of Sprint customers...... to Sprint.

I guess you don't mind it if all of your service providers, credit
card companies, utilities companies, gas(oline) companies, etc.....
each adds a few pennies or $.30 to your bills then....

That's what the mortgage companies were doing a decade ago. Just add
pennies and dollars to each customer account x 360 payments,..... most
idiots just ignore the overcharge, others didn't..... the government
went after them.... and guess what I got a check for over $1,700.00
from Fleet mortgage and over $700.00 from another Shawmut
mortgage.....

MCI did with a little over $3.00 until I called and had them
removed..... Have you checked your bills lately...

Enough said - All I am looking for is data to see if it's a pattern -
If you don't have anything to contribute other than penny thoughts...
then I appreciate your comments thus far......

MODT: A sucker borns every minute....

On Sun, 05 Sep 2004 15:06:28 GMT, "Chris Russell"
<[email protected]> wrote:

>My response to you in the Cingular newsgroup:
>
>You're sure wasting your time over pennies, as you said it goes up and down
>so what's the difference. The difference is go off the beaten path with
>that T-Mobile brick and that's all you have, with SPCS you'll have service
>over 97% of the US. The choice is simple. Personally I had Cingular and
>SPCS and dropped Cingular due to their lousy quality on the 850 mhz GSM
>transition (from TDMA) systems around the country.
>
>Chris
>
>"DigiTrash" <[email protected]> wrote in message
>news:[email protected]...
>> Hi All,
>>
>> My TMobile monthly is $39.99 and my Sprint was $39.99 (currently
>> $40.00).
>>
>> Without additional features, I notice that my TMobile monthly bill
>> with taxes and fees is the same at $48.86. My Sprint monthly goes up
>> and down a few pennies, but usually around $.30 more or less .
>>
>> I planned to add lines and canceled one of the carrier. I called
>> Sprint and asked for an explanation, the representative said she
>> didn't know the answer. When I asked to speak to someone that may
>> know the answer because even though it's a few pennies a month when
>> you scale it up to millions of accounts it's substantial, she hung up
>> on me, may be she knew the answer after all.
>>
>> Anybody else have multiple carriers and the discripancy? Do we have
>> a case against Sprint here?
>>
>> cheers
>

"DigiTrash" <[email protected]> wrote in message
news:[email protected]...
> It's NOT the pennies.
> It's the principle and scale of economy if the company is taking
> advantage of customers ... Pennies to you but it's
> $.30 x number of Sprint customers...... to Sprint.
>
> I guess you don't mind it if all of your service providers, credit
> card companies, utilities companies, gas(oline) companies, etc.....
> each adds a few pennies or $.30 to your bills then....

All you had to do was look at the posts- all providers do NOT charge the
same for fees that the government allows them to use to recover the costs of
federally mandated programs. And be careful of what you wish for- a mandate
to charge the same amount by all carriers might uncover the 'real' cost of
providing these services, which might raise all cellular bills.

BTW- Sprint charges less for some of these fees than other carriers.

>
> That's what the mortgage companies were doing a decade ago. Just add
> pennies and dollars to each customer account x 360 payments,..... most
> idiots just ignore the overcharge, others didn't..... the government
> went after them.... and guess what I got a check for over $1,700.00
> from Fleet mortgage and over $700.00 from another Shawmut
> mortgage.....

Apples and oranges- overcharging interest is illegal, which is what the
mortgage companies were doing. No interest involved here- just a difference
in the fees charged.

>
> MCI did with a little over $3.00 until I called and had them
> removed..... Have you checked your bills lately...

Every month- if you did the same, you would have seen where the difference
occurs (its all detailed on the bill).

>
> Enough said - All I am looking for is data to see if it's a pattern -
> If you don't have anything to contribute other than penny thoughts...
> then I appreciate your comments thus far......

Please try to use English when replying- we might understand what you are
saying a little better.

>
> MODT: A sucker borns every minute....
>

I was thinking the same thing.

DigiTrash wrote:

> It's NOT the pennies.
> It's the principle and scale of economy if the company is taking
> advantage of customers ... Pennies to you but it's
> $.30 x number of Sprint customers...... to Sprint.

Have you read your bill? Sometimes you can find a lot of answers just
by looking at the bills and finding out what's fluctating. Maybe you
sent an SMS a couple months that got charged a little it more one month.
Who knows? Certainly none of us.

> I guess you don't mind it if all of your service providers, credit
> card companies, utilities companies, gas(oline) companies, etc.....
> each adds a few pennies or $.30 to your bills then....

Yeah we kinda do... but you know what? We look at our bills and find
the discrepancy, if any before we start assuming a conspiracy is afoot.
From what you'v todld us, you've done none of that. And so, none of
us can help you.

My suggestion is to look at your bill and find out what was different in
each of those months, and list it here. that way we can look, and maybe
see if we can corroborate your paranoia or not.

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E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

Hey, I don't like my paranoia corroborated. I prefer thinking it is
only me that is being attacked. hihi )



Isaiah Beard wrote:
> DigiTrash wrote:
>
>> It's NOT the pennies. It's the principle and scale of economy if the
>> company is taking
>> advantage of customers ... Pennies to you but it's $.30 x number of
>> Sprint customers...... to Sprint.
>
>
> Have you read your bill? Sometimes you can find a lot of answers just
> by looking at the bills and finding out what's fluctating. Maybe you
> sent an SMS a couple months that got charged a little it more one month.
> Who knows? Certainly none of us.
>
>> I guess you don't mind it if all of your service providers, credit
>> card companies, utilities companies, gas(oline) companies, etc.....
>> each adds a few pennies or $.30 to your bills then....
>
>
> Yeah we kinda do... but you know what? We look at our bills and find
> the discrepancy, if any before we start assuming a conspiracy is afoot.
> From what you'v todld us, you've done none of that. And so, none of us
> can help you.
>
> My suggestion is to look at your bill and find out what was different in
> each of those months, and list it here. that way we can look, and maybe
> see if we can corroborate your paranoia or not.
>

On Sun, 05 Sep 2004 22:01:36 -0400, Isaiah Beard
<[email protected]> wrote:

>DigiTrash wrote:
>
>> It's NOT the pennies.
>> It's the principle and scale of economy if the company is taking
>> advantage of customers ... Pennies to you but it's
>> $.30 x number of Sprint customers...... to Sprint.
>
>Have you read your bill? Sometimes you can find a lot of answers just
>by looking at the bills and finding out what's fluctating. Maybe you
>sent an SMS a couple months that got charged a little it more one month.
> Who knows? Certainly none of us.
Did that... I talked to two Sprint customer service representatives,
they couldn't explain the fluctuations. Both said that it should have
been the same and they couldn't understand why.
>
>> I guess you don't mind it if all of your service providers, credit
>> card companies, utilities companies, gas(oline) companies, etc.....
>> each adds a few pennies or $.30 to your bills then....
>
>Yeah we kinda do... but you know what? We look at our bills and find
>the discrepancy, if any before we start assuming a conspiracy is afoot.
It's not clear as day sometimes. Do a "Google" on "gouging customer"
and see how many articles come up referring to the carriers a few
years back. Those pennies added up to Billions. Remember those
pennies that the oil/gas companies added at the pump years ago during
the oil/gas crisis.

> From what you'v todld us, you've done none of that. And so, none of
>us can help you.
Did that.... TMobile - lump the fees instead of itemized them.

>
>My suggestion is to look at your bill and find out what was different in
>each of those months, and list it here. that way we can look, and maybe
>see if we can corroborate your paranoia or not.

DigiTrash wrote:

> On Sun, 05 Sep 2004 22:01:36 -0400, Isaiah Beard
> <[email protected]> wrote:
>>Have you read your bill? Sometimes you can find a lot of answers just
>>by looking at the bills and finding out what's fluctating. Maybe you
>>sent an SMS a couple months that got charged a little it more one month.
>> Who knows? Certainly none of us.
>
> Did that... I talked to two Sprint customer service representatives,
> they couldn't explain the fluctuations. Both said that it should have
> been the same and they couldn't understand why.

Can you list the items that fluctuated here and what the amounts were,
so we can see what fluctuated and by how much? What heading were these
fluctuating costs under?

>> From what you'v todld us, you've done none of that. And so, none of
>>us can help you.
>
> Did that.... TMobile - lump the fees instead of itemized them.

Are you saying that Tmobile lumps the fees and doesn't itemize them? if
so, then what about Sprint?

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E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

In article <[email protected]>,
[email protected] says...
> Did that.... TMobile - lump the fees instead of itemized them.
>
>

What *specific* fees are varying from month to month? What *exact* line
item on your bill is changing?

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as it ought to be. Moderation in temper
is always a virtue, but moderation in
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