Results 16 to 28 of 28
- 11-06-2004, 02:25 PM #16CentralGuest
Re: Incoming calls going directly to voice mail
On Sat, 06 Nov 2004 17:39:56 +0000, Neon Knight wrote:
> Central <[email protected]> wrote in
> news[email protected]:
>
>> How can you say it is a capacity issue when you left before the
>> problem you were experienced was resolved?
>
> I gave it 6 months but it got worse. It had happened sporadically
> before that and I called in trouble tickets and got it escalated and
> when I talked to a few techs that seemed to be knowledegable, they
> both told me it was a capacity issue.
>
>> I have had this issue
>> before and it was fixed shortly after. It was not a capacity issue
>> since it would happen across different cell sites 50-100miles apart
>> in low populated areas.
>
> How do you know it didn't?
>
Because I could still make calls even tho I could sit there and watch it
not ring as I called it.
>> Tho the
>> voice-mail "*" thing is probly a crock since calls don't head there
>> unless the phone is busy or is unavailable.
>
> Bull****. I've had my phone sitting in front of me with 5 antenna bars.
> (Yes, I know that they aren't completely reliable but it's usually good
> enough.) My sister calls my landline and asks if I had my cellphone off,
> she tried calling several times but it went straight to voicemail. So I
> tested it myself. I called my cell phone 4 times, the first 3 went
> straight to voicemail, the 4th time it actually rang. That was the last
> straw. The next day I went and changed over to Nextel.
>
Again if you noticed I said it had to do with the sleep cycle of the
phone. What that means is the phone shuts off its radio and wakes up at
set intervals to see if anyone is calling it. If the phone doesn't respond
to a page in time it will act as if the phone is unavailable which is why
it goes to voice mail.
>> If the
>> network was overloaded you would not be able to make any calls and
>> simple get the network busy tones.
>
> That has also happened. It was a combination of "network busy" and calls
> going straight to voicemail.
If you were getting alot of network busy outgoing errors then you have a
valid complaint. It has been my experience tho when cellular networks are
congested they simply drop the call and don't bother with voicemail. Your
callers/and yourself would get network error msgs. This all depends on
where the congestion is tho.
I noticed you said spoke with sprintpcs techs who said it was congestion.
Did they tell you what they were doing about it? Sadly all they can do is
install more equipment at that point which they should do as a provider
but that takes time. Since sprintpcs was horrible in your area you had
good reasons to switch but alot of people have had better experience. What
you/top poster describe is a common CDMA issue and I wouldn't jump to
congestion just because it is a sprintpcs service since all providers
oversell their network. After all if you roll out a national coverage of
cell sites you expect to make a return first before you think about
upgrades.
› See More: Incoming calls going directly to voice mail
- 11-06-2004, 02:32 PM #17Guest
Re: Incoming calls going directly to voice mail
Yes unfortunatley it is a common problem with Sprint. But I just
wanted to stress that there are a number of reasons for it besides
capacity.
- 11-06-2004, 02:34 PM #18Guest
Re: Incoming calls going directly to voice mail
But even if so that would just be temporary and wouldn't last very
long. Eventually it will go back to the way it was. The type of phone
can also play a role in this as well.
- 11-06-2004, 02:36 PM #19Guest
Re: Incoming calls going directly to voice mail
Sprint techs will always say it's congestion. They don't want to admit
the slot cycle timing and pilot pollution glitches.
- 11-06-2004, 03:01 PM #20Neon KnightGuest
Re: Incoming calls going directly to voice mail
"J Naini" <[email protected]> wrote in
news:[email protected]:
> I have also noticed that their customer service is not as good as it
> used to be.
Now THAT's funny! SprintPCS customer service has ALWAYS sucked, it could
not get any worse. Once in a blue moon you'd get someone helpful but for
the most part they were idiots. Tell me, is that ***** Claire still
around?
- 11-06-2004, 04:07 PM #21CentralGuest
Re: Incoming calls going directly to voice mail
On Sat, 06 Nov 2004 19:15:05 +0000, J Naini wrote:
> Thank you all for responding back. Looking at all these responses, it looks
> like this is a common problem with Sprint. I hope the company takes notice
> of this problem and fixes it.
>
> I have also noticed that their customer service is not as good as it used to
> be. A lot of run-around without acknowledging customer problems, deceptive
> practices like putting the customer on a new two-year plan (on slightest
> service change) without telling the customer, etc.
>
>
Well I wouldn't say it is a common problem with SprintPCS. It is a known
issue to occur on a CDMA network. I have had this issue for a short period
last year with sprintpcs and it was very upsetting since I depend on my
cellphone to always recv calls when it has signal. The problem was
resolved in 1-2 weeks and I have not seen the issue since. As far as
sprintpcs customer service goes, they are horrible at times but it is hard
to have cheap labor, quick response times, and at the same time have
people who care to solve your problem to your satisfaction. With SprintPCS
it does seem like a coin toss of wither or not the person on the other end
of the support call will be helpful or just lie to get you off the phone.
- 11-06-2004, 05:22 PM #22Steve SobolGuest
Re: Incoming calls going directly to voice mail
Dr. Rastis Fafoofnik wrote:
> <[email protected]> wrote in message
> news:[email protected]...
>
>>Exiting voicemail by pressing ** and turning off the power several
>>times a day will not make any difference. That's just a phony stock
>>solution they give out. Calls going to VM is a CDMA technology and
>>network flaw that will always be around. Not much can be done about
>>it. On rare occasions this can however be caused by bad provisioning
>>with your account or a phone that is not programmed correctly. A call
>>to tech support and asking for an "account reload" might be worth a
>>shot but it is a long shot that it will help any.
>
>
> If it's a CDMA flaw Larry...explain why we don't have this same problem with
> Verizon(in California).
I've had it happen to me on Verizon, in California.
--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.
- 11-06-2004, 05:23 PM #23Steve SobolGuest
Re: Incoming calls going directly to voice mail
Neon Knight wrote:
> "J Naini" <[email protected]> wrote in
> news:[email protected]:
>
>
>>I have also noticed that their customer service is not as good as it
>>used to be.
>
>
> Now THAT's funny! SprintPCS customer service has ALWAYS sucked, it could
> not get any worse. Once in a blue moon you'd get someone helpful but for
> the most part they were idiots. Tell me, is that ***** Claire still
> around?
It got much better. I don't have to wait forever on hold anymore, and I don't
have to use Claire if I don't want to. And I generally get a clued rep
(although Sprint still has too many clueless CSRs).
--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.
- 11-06-2004, 06:51 PM #24Guest
Re: Incoming calls going directly to voice mail
I've heard other people say the same thing about phones not ringing on
Verizon here in CA. Verizon is not perfect either and they are
afftected by this as well.
- 11-06-2004, 06:53 PM #25Steve SobolGuest
Re: Incoming calls going directly to voice mail
[email protected] wrote:
> I've heard other people say the same thing about phones not ringing on
> Verizon here in CA. Verizon is not perfect either and they are
> afftected by this as well.
And quite frankly, it hasn't happened frequently with either Sprint or Verizon,
not for me anyhow... but it has occasionally happened.
I'm wondering if it's not a signal strength issue, though. Particularly with
Verizon, whose coverage at my house is almost unusable.
--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.
- 11-06-2004, 08:45 PM #26Guest
Re: Incoming calls going directly to voice mail
Believe it or not I have had a better sucess rate of receiving incoming
calls when I have a weak signal. When the signal is moderate to strong
it happens more often.
- 11-06-2004, 10:14 PM #27Floyd in TampaGuest
Re: Incoming calls going directly to voice mail
>The problem was resolved in 1-2 weeks and I have not seen the issue since.
So, how did they resolve the issue? Maybe some of us can get some relief.
BTW, my incoming calls go directly to VM a lot. Fortunately, the voicemail
notification alerts me afterwards that someone is trying to reach me so I
can return the call......that is, if they leave a message.
I'm going to run some tests from my landline to see what the ratio is, and
see if the time of day has any relation to the problem. This problem and
dropped calls are my two biggest complaints with my PCS service.
- 11-07-2004, 07:05 AM #28Bob SmithGuest
Re: Incoming calls going directly to voice mail
"J Naini" <[email protected]> wrote in message
news:[email protected]...
> Thank you all for responding back. Looking at all these responses, it
looks
> like this is a common problem with Sprint. I hope the company takes notice
> of this problem and fixes it.
What makes you think this is a common problem with SPCS? I've had it happen
to me once in the past two weeks, and it was because I was in a low signal
area.
>
> I have also noticed that their customer service is not as good as it used
to
> be. A lot of run-around without acknowledging customer problems, deceptive
> practices like putting the customer on a new two-year plan (on slightest
> service change) without telling the customer, etc.
Oh? What deceptive practices? Did this happen to you? If it did, why don't
you tell us what changes you made to your plan, to extend it for 2 years.
Bob
Similar Threads
- Sprint PCS
- alt.cellular.verizon
- alt.cellular.verizon
- alt.cellular.verizon
- alt.cellular.verizon
Desnudar fotos
in General Cell Phone Forum