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  1. #16
    Central
    Guest

    Re: Incoming calls going directly to voice mail

    On Sat, 06 Nov 2004 17:39:56 +0000, Neon Knight wrote:

    > Central <[email protected]> wrote in
    > news[email protected]:
    >
    >> How can you say it is a capacity issue when you left before the
    >> problem you were experienced was resolved?

    >
    > I gave it 6 months but it got worse. It had happened sporadically
    > before that and I called in trouble tickets and got it escalated and
    > when I talked to a few techs that seemed to be knowledegable, they
    > both told me it was a capacity issue.
    >
    >> I have had this issue
    >> before and it was fixed shortly after. It was not a capacity issue
    >> since it would happen across different cell sites 50-100miles apart
    >> in low populated areas.

    >
    > How do you know it didn't?
    >


    Because I could still make calls even tho I could sit there and watch it
    not ring as I called it.

    >> Tho the
    >> voice-mail "*" thing is probly a crock since calls don't head there
    >> unless the phone is busy or is unavailable.

    >
    > Bull****. I've had my phone sitting in front of me with 5 antenna bars.
    > (Yes, I know that they aren't completely reliable but it's usually good
    > enough.) My sister calls my landline and asks if I had my cellphone off,
    > she tried calling several times but it went straight to voicemail. So I
    > tested it myself. I called my cell phone 4 times, the first 3 went
    > straight to voicemail, the 4th time it actually rang. That was the last
    > straw. The next day I went and changed over to Nextel.
    >

    Again if you noticed I said it had to do with the sleep cycle of the
    phone. What that means is the phone shuts off its radio and wakes up at
    set intervals to see if anyone is calling it. If the phone doesn't respond
    to a page in time it will act as if the phone is unavailable which is why
    it goes to voice mail.

    >> If the
    >> network was overloaded you would not be able to make any calls and
    >> simple get the network busy tones.

    >
    > That has also happened. It was a combination of "network busy" and calls
    > going straight to voicemail.

    If you were getting alot of network busy outgoing errors then you have a
    valid complaint. It has been my experience tho when cellular networks are
    congested they simply drop the call and don't bother with voicemail. Your
    callers/and yourself would get network error msgs. This all depends on
    where the congestion is tho.

    I noticed you said spoke with sprintpcs techs who said it was congestion.
    Did they tell you what they were doing about it? Sadly all they can do is
    install more equipment at that point which they should do as a provider
    but that takes time. Since sprintpcs was horrible in your area you had
    good reasons to switch but alot of people have had better experience. What
    you/top poster describe is a common CDMA issue and I wouldn't jump to
    congestion just because it is a sprintpcs service since all providers
    oversell their network. After all if you roll out a national coverage of
    cell sites you expect to make a return first before you think about
    upgrades.



    See More: Incoming calls going directly to voice mail




  2. #17

    Re: Incoming calls going directly to voice mail

    Yes unfortunatley it is a common problem with Sprint. But I just
    wanted to stress that there are a number of reasons for it besides
    capacity.




  3. #18

    Re: Incoming calls going directly to voice mail

    But even if so that would just be temporary and wouldn't last very
    long. Eventually it will go back to the way it was. The type of phone
    can also play a role in this as well.




  4. #19

    Re: Incoming calls going directly to voice mail

    Sprint techs will always say it's congestion. They don't want to admit
    the slot cycle timing and pilot pollution glitches.




  5. #20
    Neon Knight
    Guest

    Re: Incoming calls going directly to voice mail

    "J Naini" <[email protected]> wrote in
    news:[email protected]:

    > I have also noticed that their customer service is not as good as it
    > used to be.


    Now THAT's funny! SprintPCS customer service has ALWAYS sucked, it could
    not get any worse. Once in a blue moon you'd get someone helpful but for
    the most part they were idiots. Tell me, is that ***** Claire still
    around?



  6. #21
    Central
    Guest

    Re: Incoming calls going directly to voice mail

    On Sat, 06 Nov 2004 19:15:05 +0000, J Naini wrote:

    > Thank you all for responding back. Looking at all these responses, it looks
    > like this is a common problem with Sprint. I hope the company takes notice
    > of this problem and fixes it.
    >
    > I have also noticed that their customer service is not as good as it used to
    > be. A lot of run-around without acknowledging customer problems, deceptive
    > practices like putting the customer on a new two-year plan (on slightest
    > service change) without telling the customer, etc.
    >
    >


    Well I wouldn't say it is a common problem with SprintPCS. It is a known
    issue to occur on a CDMA network. I have had this issue for a short period
    last year with sprintpcs and it was very upsetting since I depend on my
    cellphone to always recv calls when it has signal. The problem was
    resolved in 1-2 weeks and I have not seen the issue since. As far as
    sprintpcs customer service goes, they are horrible at times but it is hard
    to have cheap labor, quick response times, and at the same time have
    people who care to solve your problem to your satisfaction. With SprintPCS
    it does seem like a coin toss of wither or not the person on the other end
    of the support call will be helpful or just lie to get you off the phone.




  7. #22
    Steve Sobol
    Guest

    Re: Incoming calls going directly to voice mail

    Dr. Rastis Fafoofnik wrote:
    > <[email protected]> wrote in message
    > news:[email protected]...
    >
    >>Exiting voicemail by pressing ** and turning off the power several
    >>times a day will not make any difference. That's just a phony stock
    >>solution they give out. Calls going to VM is a CDMA technology and
    >>network flaw that will always be around. Not much can be done about
    >>it. On rare occasions this can however be caused by bad provisioning
    >>with your account or a phone that is not programmed correctly. A call
    >>to tech support and asking for an "account reload" might be worth a
    >>shot but it is a long shot that it will help any.

    >
    >
    > If it's a CDMA flaw Larry...explain why we don't have this same problem with
    > Verizon(in California).


    I've had it happen to me on Verizon, in California.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.



  8. #23
    Steve Sobol
    Guest

    Re: Incoming calls going directly to voice mail

    Neon Knight wrote:
    > "J Naini" <[email protected]> wrote in
    > news:[email protected]:
    >
    >
    >>I have also noticed that their customer service is not as good as it
    >>used to be.

    >
    >
    > Now THAT's funny! SprintPCS customer service has ALWAYS sucked, it could
    > not get any worse. Once in a blue moon you'd get someone helpful but for
    > the most part they were idiots. Tell me, is that ***** Claire still
    > around?


    It got much better. I don't have to wait forever on hold anymore, and I don't
    have to use Claire if I don't want to. And I generally get a clued rep
    (although Sprint still has too many clueless CSRs).

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.



  9. #24

    Re: Incoming calls going directly to voice mail

    I've heard other people say the same thing about phones not ringing on
    Verizon here in CA. Verizon is not perfect either and they are
    afftected by this as well.




  10. #25
    Steve Sobol
    Guest

    Re: Incoming calls going directly to voice mail

    [email protected] wrote:
    > I've heard other people say the same thing about phones not ringing on
    > Verizon here in CA. Verizon is not perfect either and they are
    > afftected by this as well.


    And quite frankly, it hasn't happened frequently with either Sprint or Verizon,
    not for me anyhow... but it has occasionally happened.

    I'm wondering if it's not a signal strength issue, though. Particularly with
    Verizon, whose coverage at my house is almost unusable.



    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.



  11. #26

    Re: Incoming calls going directly to voice mail

    Believe it or not I have had a better sucess rate of receiving incoming
    calls when I have a weak signal. When the signal is moderate to strong
    it happens more often.




  12. #27
    Floyd in Tampa
    Guest

    Re: Incoming calls going directly to voice mail

    >The problem was resolved in 1-2 weeks and I have not seen the issue since.
    So, how did they resolve the issue? Maybe some of us can get some relief.

    BTW, my incoming calls go directly to VM a lot. Fortunately, the voicemail
    notification alerts me afterwards that someone is trying to reach me so I
    can return the call......that is, if they leave a message.
    I'm going to run some tests from my landline to see what the ratio is, and
    see if the time of day has any relation to the problem. This problem and
    dropped calls are my two biggest complaints with my PCS service.





  13. #28
    Bob Smith
    Guest

    Re: Incoming calls going directly to voice mail


    "J Naini" <[email protected]> wrote in message
    news:[email protected]...
    > Thank you all for responding back. Looking at all these responses, it

    looks
    > like this is a common problem with Sprint. I hope the company takes notice
    > of this problem and fixes it.


    What makes you think this is a common problem with SPCS? I've had it happen
    to me once in the past two weeks, and it was because I was in a low signal
    area.

    >
    > I have also noticed that their customer service is not as good as it used

    to
    > be. A lot of run-around without acknowledging customer problems, deceptive
    > practices like putting the customer on a new two-year plan (on slightest
    > service change) without telling the customer, etc.


    Oh? What deceptive practices? Did this happen to you? If it did, why don't
    you tell us what changes you made to your plan, to extend it for 2 years.

    Bob





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