"Don Doumakes" <[email protected]> wrote in message
news:[email protected]...
> "Bob Smith" <[email protected]> wrote in message
news:<[email protected]>...
> > "Don Doumakes" <[email protected]> wrote in message
> > > I have had enough experience with large organizations to be very
> > > skeptical when someone tells me the corporate culture of Sprint has
> > > been radically changed in as short a time as one year. It's just not
> > > realistic.
> >
> > Sure it is, has happened.
>
> Reasonable people apparently disagree on this point. I've seen
> several complaints on this newsgroup regarding Sprint PCS customer
> service. I've had perhaps a dozen people email me in response to my
> web page, mostly to say they've recently had similar experiences to
> mine.

Yes, you have seen some complaints, but not a hellava lot of them. There are
the occasional complaints posted, but not in the volume there was in the
past. Again, your complaints come from the past, before the changes to CS
were made.

>
> I don't have any direct experience with them recently; all I said was
> that I'm skeptical that a large organization, ANY large organization,
> can change its culture quickly.

Being skeptical is good, but it doesn't change the fact that there were huge
changes made, and quickly made.
>
> > > And that's assuming, optimistically, that Sprint executives suddenly
> > > got religion last year and decided to stop ripping people off. I
> > > don't believe that either. We're talking the same Sprint that paid a
> > > multi-million-dollar settlement THIS year for deceptive business
> > > practices in Florida.
> >
> > And that lawsuit was for what time period? Per the following link,
> > http://www.consumeraffairs.com/news04/sprint_slam.html , the
investigation
> > started long before they made changes to the customer service side.
>
> Yes, and Sprint did nothing to redress the problem until they settled
> the charges this spring. If I were at the helm of an organization
> that I found out had been involved in criminal behavior, I'd get
> started right away at making amends to all the people who got hurt. I
> wouldn't wait for the cops to arrive and then settle up. The fact
> that the State of Florida had to intervene on behalf of consumers
> tells us all we need to know about Sprint's willingness to take
> responsibility.
>
> > What's
> > more, that lawsuit was on the LD division, and not the cellular side...
>
> Sprint is Sprint. It's all one organization. If the long distance
> division of Sprint is ripping people off, it's because the top-level
> management approve of doing business that way---or they don't care to
> know about it, which amounts to the same moral position.

First off, you didn't follow up on when the slamming problem took place.
Years ago. As for Sprint, it is a now one whole company under one
management, but in the past, it was two divisions with separate management.

>
> > so
> > don't start spouting off, unless you know what you are talking about.
>
> Perhaps you'd like everyone who disagrees with you to shut up?

Absolutely not. This forum is for everyone, those unhappy with the service,
those that are happy, those that don't have a clue about cellular, coverage,
technology, and those that do have a clue about cellular etc.

I take umbrage with your spouting of old problems, as if they were current
problems, and which no longer apply now.

Bob




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