Treo 600 Digitizer gettin' wacky

Hi, I'm having one hell of a time with my Treo 600 and I'm hoping that ya'll can help.

My digitizer is usually out of sorts when I switch on my Treo. To fix things, I hit the
"HOME" button, then "P" for Prefs, then the 5-way center button, then "T" for TouchScreen,
and finally I am at the realign screen. TAP-TAP-TAP, and everything's okay.

Over the past few weeks, it has become harder and harder to complete the realign process.
Sometimes it takes several passes through the digitizer to sort things out. Other times,
I have to do a soft reset, then attempt the re-alignment.

After much research I've come to discover that debris trapped between the edge of the
touchscreen and the Treo casing can prevent the digitizer from working properly. The fix
is to run a piece of thin, stiff paper (a Post-It Note is perfect) around the entire
screen edge to knock things loose. Lo-and-behold, this works almost every time. When it
doesn't work, I can blow really hard around the edges of the screen, and that sorts things
out.

The problem has worsened to the point where this Mickey Mouse BS is necessary almost every
time I switch on my Treo.

I bought my T600 new from CompUSA in August of this year. It is indeed a new unit and not
a refurb. It has been upgraded with the latest Sprint software version (1.2 ?). I carry
lock/line insurance for my Treo.

In honesty, I've dropped this little bugger good and hard exactly once. The chrome trim
around the front of the case bears the scars. But the digitizer problem existed before
that day, and did not worsen immediately, so I don't think the 'dropping' is to blame
(entirely to blame?).

Can I -

1> Return the thing to CompUSA for some kind of in-warranty exchange? Will they balk at
the damage?
2> Return it to PalmONE for a refurb (which is a kind of roulette)? Any cost to me?
3> Pay my $35 to lock/line and get one of their refurbs (roulette, again)?

Best regards,

Tim ==
(substitute 'tcsys.com' for 'nospam.co.uk')
_________________

Visit the Surrender Dorothy web !! (http://dorothyrocks.com)
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› See More: Treo 600 Digitizer gettin' wacky

Timothy J. Trace wrote:

> 1> Return the thing to CompUSA for some kind of in-warranty exchange? Will they balk at
> the damage?
> 2> Return it to PalmONE for a refurb (which is a kind of roulette)? Any cost to me?
> 3> Pay my $35 to lock/line and get one of their refurbs (roulette, again)?

So the unit IS still under warranty? If so, I'd try option 1, just to
see. Legitimately, if it's not the result of abuse (which it doesnt'
appear to be) then it should be changed out.

If that doesn't work, then it's a crapshoot between 2 and 3.



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On Tue, 30 Nov 2004 16:37:51 -0500, Isaiah Beard <[email protected]> wrote:

>So the unit IS still under warranty? If so, I'd try option 1, just to
>see. Legitimately, if it's not the result of abuse (which it doesnt'
>appear to be) then it should be changed out.

What is the length of warranty coverage on a Sprint T600 purchased at CompUSA?

In article <[email protected]>,=20
Timothy J. [email protected] says...
> On Tue, 30 Nov 2004 16:37:51 -0500, Isaiah Beard <[email protected]=
om> wrote:
>=20
> >So the unit IS still under warranty? If so, I'd try option 1, just to=
=20
> >see. Legitimately, if it's not the result of abuse (which it doesnt'=20
> >appear to be) then it should be changed out.
>=20
> What is the length of warranty coverage on a Sprint T600 purchased at Com=
pUSA?
>=20

I'm not sure, but unless you purchased one of their service=20
agreements, I *think* it's measured in days. 15 or 30. =20
I'm about 70% sure of that.

--=20
R=D8=DF
O/Siris
-+-
**A thing moderately good is not so good as it=20
ought to be. Moderation in temper is always a=20
virtue, but moderation in principle is always a
vice.**
-Thomas Paine. The Rights of Man. 1792-

On Wed, 01 Dec 2004 13:43:55 GMT, O/Siris <0sīrīs@sprīntpcs.cōm> wrote:

>> What is the length of warranty coverage on a Sprint T600 purchased at CompUSA?
>
>I'm not sure, but unless you purchased one of their service
>agreements, I *think* it's measured in days. 15 or 30.
>I'm about 70% sure of that.

Found out this much: http://tinyurl.com/6wjbz

At least I've got lock/line to save my butt if need be.

"O/Siris" <0sīrīs@sprīntpcs.cōm> wrote in message news:[email protected]...
In article <[email protected]>,
Timothy J. [email protected] says...
>
>> What is the length of warranty coverage on a Sprint T600 purchased at CompUSA?
>
> I'm not sure, but unless you purchased one of their service
> agreements, I *think* it's measured in days. 15 or 30.
> I'm about 70% sure of that.

Looks like the factory warranty is one year, which is standard for most
electronic devices:
http://www.palmone.com/us/support/co...g_warranty.pdf

--
John Richards

Timothy J. Trace wrote:


> What is the length of warranty coverage on a Sprint T600 purchased at CompUSA?

The same as everyone else, I'd imagine: 12 months.

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