On Sun, 12 Dec 2004 00:39:12 GMT, "Stan"
<stanncno1spam@noispam.yahoo.com> wrote:
>That is unless Nextel employees want to move to India. Sprint has a large
>chunk of its customer service there.
AIUI, Nextel has little in the way of call centers as it is; either
all or a rather large portion of Nextel (Communications -- dunno about
Partners) CS is outsourced (note I didn't say "offshored"), and a lot
of Nextel's CS calls are answered in Canada.
AFAIK, SPCS and Nextel are the only two major carriers to outsource CS
in any sigificant way; T-Mobile and VZW provide CS almost exclusively
through company-owned, domestic call centers (they may use outsource
centers for overflow during busy times), and I believe that Cingular
does as well, except for "AT&T Wireless"/"Cingular Blue" prepaid CS,
which got offshored about a year ago. Guess which two carriers
generally gets highest marks for CS -- yup, TMO and VZW. Hmm...
-SC
--
Stanley Cline // Telco Boi // sc1 at roamer1 dot org //
www.roamer1.org
"it seems like all you ever buy is Abercrombie and cell phones" --a friend