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- 01-25-2005, 04:34 PM #1Nehmo SergheyevGuest
I have been a Sprint PCS customer since '99, and although there have
been numerous problems I have stayed with the company. Why? A good
customer of mine (I'm a renovation contractor) and a friend is high in
the Sprint corporate hierarchy (but he has nothing directly to do with
the day-to-day operations of the cell phone unit), and I felt it would
be something of a slight to him if I switched.
Now, however, after recent events, I can't continue to keep my Sprint
cell phone account. The customer service is inconsistent, stupid,
dishonest, disrespectful, and difficult to even communicate with. I
won't bore you with the details of my problem with Sprint PCS; I'm sure
it's similar or relatively similar to the problems to thousands of
others.
If anyone reading this is considering a Sprint phone, I suggest to that
person to walk into a Sprint store (the main store in Sprint's hometown
is my example) first and talk briefly to the crowd of people waiting to
(fruitlessly, they will learn) speak with the manager. I can't think of
any existing business that has so many people with so many complaints.
--
*********************
* Nehmo Sergheyev *
*********************
› See More: Dear Sprint PCS,
- 01-25-2005, 04:54 PM #2Steve SobolGuest
Re: Dear Sprint PCS,
Nehmo Sergheyev wrote:
> I have been a Sprint PCS customer since '99, and although there have
> been numerous problems I have stayed with the company. Why? A good
> customer of mine (I'm a renovation contractor) and a friend is high in
> the Sprint corporate hierarchy (but he has nothing directly to do with
> the day-to-day operations of the cell phone unit), and I felt it would
> be something of a slight to him if I switched.
If you would like to give details of your problem, there may be people who can
help you figure out how to resolve it.
> If anyone reading this is considering a Sprint phone, I suggest to that
> person to walk into a Sprint store (the main store in Sprint's hometown
> is my example) first and talk briefly to the crowd of people waiting to
> (fruitlessly, they will learn) speak with the manager. I can't think of
> any existing business that has so many people with so many complaints.
Sprint has problems, yes, but there are plenty of people (including myself, my
wife, and many of our friends and family members) who don't have problems with
Sprint. I've been a customer since 12/00, so I was around during the worst
periods. Tell us what's going on... many of the other people on the SPCS
newsgroup are longtime customers too and we may be able to help you.
--
JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED
"In case anyone was wondering, that big glowing globe above the Victor
Valley is the sun." -Victorville _Daily Press_ on the unusually large
amount of rain the Southland has gotten this winter (January 12th, 2005)
- 01-25-2005, 06:18 PM #3Nehmo SergheyevGuest
Re: Dear Sprint PCS,
- Steve Sobol -
> If you would like to give details of your problem, there may be people
who can > help you figure out how to resolve it.
- Nehmo -
I'm posting this not in an attempt to solve the problem. I've already
given up on that after spending several phone calls, half a day +, and a
trip down to the Sprint store, where I found several other people with
problems. If someone at Sprint wants to know what the problem is, look
up my name. I apologize if I piqued your curiosity.
My purpose in posting here is to announce that I'm going to another
provider and to warn prospective customers.
- Steve Sobol -
> Sprint has problems, yes, but there are plenty of people (including
myself, my
> wife, and many of our friends and family members) who don't have
problems with
> Sprint.
- Nehmo -
I would say that every customer has problems with Sprint. For one thing,
the advertisement is deceptive (this is not what caused my departure,
BTW), and every customer, in a way, suffers because of that. And
considering the crowd of people with problems waiting in line at the
store, and considering my personal experience, your claim of "friends
and family" with *no* problems is suspicious.
- Steve Sobol -
> I've been a customer since 12/00, so I was around during the worst
> periods. Tell us what's going on... many of the other people on the
SPCS
> newsgroup are longtime customers too and we may be able to help you.
- Nehmo -
What value is there in being a long-time customer? The offers give
preferential treatment to new customers. And when I was discussing
things with Sprint employees, not one gave me any extra consideration
for my brand loyalty.
The best policy for a subscriber is to dump Sprint. Sprint doesn't care
if someone leaves, I don't know why you should.
--
*********************
* Nehmo Sergheyev *
*********************
..
- 01-25-2005, 06:33 PM #4Pete StephensonGuest
Re: Dear Sprint PCS,
In article <[email protected]>,
"Nehmo Sergheyev" <[email protected]> wrote:
> I would say that every customer has problems with Sprint. For one thing,
> the advertisement is deceptive (this is not what caused my departure,
> BTW), and every customer, in a way, suffers because of that. And
> considering the crowd of people with problems waiting in line at the
> store, and considering my personal experience, your claim of "friends
> and family" with *no* problems is suspicious.
The only problem I had with Sprint was getting the phone in the first
place. The management and employees at the local Sprint store were not
terribly attentive, but that seems to be a problem to that specific
store -- Sprint corporate has been quite a bit more responsive, but I
haven't had much need to contact them.
I've been quite satisfied with the technical-side of Sprint -- their
network, at least for me, is quite good.
> The best policy for a subscriber is to dump Sprint. Sprint doesn't care
> if someone leaves, I don't know why you should.
I suspect you'll find that not many providers really care about
individual customers.
--
Pete Stephenson
HeyPete.com
- 01-25-2005, 06:37 PM #5Chris RussellGuest
Re: Dear Sprint PCS,
Guess you've never heard of the Retention Department where current customers
go to get a better deal if they threaten to leave. I've been w/SPCS since
1998 and have not had a problem w/CS by phone (can't say the same for
Cingular CS which I had during part of this period and no longer have).
I've never found the plans deceptive, you just have to have the intelligence
to read the plan terms and the terms of service. Then there is no question
as to what to expect. Or how about the 18 month phone upgrade program?
They don't care about current customers ;-).
Chris
"Nehmo Sergheyev" <[email protected]> wrote in message
news:[email protected]...
>- Steve Sobol -
>> If you would like to give details of your problem, there may be people
> who can > help you figure out how to resolve it.
>
> - Nehmo -
> I'm posting this not in an attempt to solve the problem. I've already
> given up on that after spending several phone calls, half a day +, and a
> trip down to the Sprint store, where I found several other people with
> problems. If someone at Sprint wants to know what the problem is, look
> up my name. I apologize if I piqued your curiosity.
>
> My purpose in posting here is to announce that I'm going to another
> provider and to warn prospective customers.
>
> - Steve Sobol -
>> Sprint has problems, yes, but there are plenty of people (including
> myself, my
>> wife, and many of our friends and family members) who don't have
> problems with
>> Sprint.
>
> - Nehmo -
> I would say that every customer has problems with Sprint. For one thing,
> the advertisement is deceptive (this is not what caused my departure,
> BTW), and every customer, in a way, suffers because of that. And
> considering the crowd of people with problems waiting in line at the
> store, and considering my personal experience, your claim of "friends
> and family" with *no* problems is suspicious.
>
> - Steve Sobol -
>> I've been a customer since 12/00, so I was around during the worst
>> periods. Tell us what's going on... many of the other people on the
> SPCS
>> newsgroup are longtime customers too and we may be able to help you.
>
> - Nehmo -
> What value is there in being a long-time customer? The offers give
> preferential treatment to new customers. And when I was discussing
> things with Sprint employees, not one gave me any extra consideration
> for my brand loyalty.
>
> The best policy for a subscriber is to dump Sprint. Sprint doesn't care
> if someone leaves, I don't know why you should.
>
> --
> *********************
> * Nehmo Sergheyev *
> *********************
> .
>
- 01-25-2005, 06:57 PM #6fusQuantoGuest
Re: Dear Sprint PCS,
i love sprint since 1998
they've 'retained' me and given me the '18 month' deal as well.
thank you sprint, now please get some cooler phones thx
On Tue, 25 Jan 2005 18:18:50 -0600
"Nehmo Sergheyev" <[email protected]> wrote:
> - Steve Sobol -
> > If you would like to give details of your problem, there may be people
> who can > help you figure out how to resolve it.
>
> - Nehmo -
> I'm posting this not in an attempt to solve the problem. I've already
> given up on that after spending several phone calls, half a day +, and a
> trip down to the Sprint store, where I found several other people with
> problems. If someone at Sprint wants to know what the problem is, look
> up my name. I apologize if I piqued your curiosity.
>
> My purpose in posting here is to announce that I'm going to another
> provider and to warn prospective customers.
>
> - Steve Sobol -
> > Sprint has problems, yes, but there are plenty of people (including
> myself, my
> > wife, and many of our friends and family members) who don't have
> problems with
> > Sprint.
>
> - Nehmo -
> I would say that every customer has problems with Sprint. For one thing,
> the advertisement is deceptive (this is not what caused my departure,
> BTW), and every customer, in a way, suffers because of that. And
> considering the crowd of people with problems waiting in line at the
> store, and considering my personal experience, your claim of "friends
> and family" with *no* problems is suspicious.
>
> - Steve Sobol -
> > I've been a customer since 12/00, so I was around during the worst
> > periods. Tell us what's going on... many of the other people on the
> SPCS
> > newsgroup are longtime customers too and we may be able to help you.
>
> - Nehmo -
> What value is there in being a long-time customer? The offers give
> preferential treatment to new customers. And when I was discussing
> things with Sprint employees, not one gave me any extra consideration
> for my brand loyalty.
>
> The best policy for a subscriber is to dump Sprint. Sprint doesn't care
> if someone leaves, I don't know why you should.
>
> --
> *********************
> * Nehmo Sergheyev *
> *********************
> .
>
- 01-25-2005, 08:52 PM #7Nehmo SergheyevGuest
Re: Dear Sprint PCS,
- Chris Russell -
> Guess you've never heard of the Retention Department where current
customers
> go to get a better deal if they threaten to leave.
- Nehmo -
I don't think customer service has heard of it either. About two years
or so ago I asked Sprint to meet an ATT deal. Sprint refused, and I
didn't bother to switch.
- Chris Russell -
> I've been w/SPCS since
> 1998 and have not had a problem w/CS by phone
- Nehmo -
I suppose you've never had any $3 charge for calling customer service?
Or $5 for talking to the desk people at the store? Sprint stoped
charging the $3 a while ago; I don't know about the $5.
- Chris Russell -
> (can't say the same for
> Cingular CS which I had during part of this period and no longer
have).
- Nehmo -
> Then why did you even get a Cingular if you were so happy with Sprint?
- Chris Russell -
> I've never found the plans deceptive,
- Nehmo -
The current flexible offering is deceptive. The night minutes start at 9
pm – later than with other plans. If I had (when I was a subscriber,
that is) changed to that plan, it would end up costing me _more_. And
the advertisement for that plan is deceptive too. The ads make it look
like Sprint feels it's unethical to charge people exorbitant rates for
going over your anytime minutes. If Sprint feels that way, why does it
charge so much when someone does? And if it really feels that way,
shouldn't it refund some of the millions it gouged people out of?
- Chris Russell -
> you just have to have the intelligence
> to read the plan terms and the terms of service. Then there is no
question
> as to what to expect.
> Or how about the 18 month phone upgrade program?
> They don't care about current customers ;-).
- Nehmo -
I don't know what you're talking about, and I don't care because I'm no
longer a Sprint customer. I'm referring to the more expensive deals
offered to old customers as opposed to new customers when the picture
phones were offered. _Eventually_, Sprint offered me a deal similar to
what a new customer would get except my rebate wouldn't be instant; I
would have to pay full and wait. Then after about two or three months
Sprint would credit my account. I never did get a pic phone,
incidentally.
That's how much Sprint values retaining customers.
--
*********************
* Nehmo Sergheyev *
*********************
- 01-25-2005, 09:09 PM #8Nehmo SergheyevGuest
Re: Dear Sprint PCS,
- fusQuanto -
> i love sprint since 1998
> they've 'retained' me and given me the '18 month' deal as well.
> thank you sprint, now please get some cooler phones thx
- Nehmo -
Michael Jackson has fans too.
--
*********************
* Nehmo Sergheyev *
*********************
- 01-25-2005, 09:17 PM #9Steve SobolGuest
Re: Dear Sprint PCS,
Nehmo Sergheyev wrote:
> My purpose in posting here is to announce that I'm going to another
> provider and to warn prospective customers.
Ok, fair enough, but
> I would say that every customer has problems with Sprint. For one thing,
> the advertisement is deceptive (this is not what caused my departure,
> BTW), and every customer, in a way, suffers because of that. And
> considering the crowd of people with problems waiting in line at the
> store, and considering my personal experience, your claim of "friends
> and family" with *no* problems is suspicious.
Well, how arrogant of you. Sorry, but it is true. It's nice that you think you
know exactly what my situation is, but you've never met me, so that would be
difficult.
> What value is there in being a long-time customer? The offers give
> preferential treatment to new customers. And when I was discussing
> things with Sprint employees, not one gave me any extra consideration
> for my brand loyalty.
And another carrier would be different how?
> The best policy for a subscriber is to dump Sprint. Sprint doesn't care
> if someone leaves, I don't know why you should.
Well, excuse me for offering to help. I'm sorry I said anything at all, since
you felt the need to be obnoxious in return.
--
JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED
"In case anyone was wondering, that big glowing globe above the Victor
Valley is the sun." -Victorville _Daily Press_ on the unusually large
amount of rain the Southland has gotten this winter (January 12th, 2005)
- 01-25-2005, 09:57 PM #10NotanGuest
Re: Dear Sprint PCS,
Nehmo Sergheyev wrote:
>
> <snip>
>
> I would say that every customer has problems with Sprint. For one thing,
> the advertisement is deceptive (this is not what caused my departure,
> BTW), and every customer, in a way, suffers because of that. And
> considering the crowd of people with problems waiting in line at the
> store, and considering my personal experience, your claim of "friends
> and family" with *no* problems is suspicious.
And I would say that you're wrong.
Sprint's advertising doesn't affect me, in the least, as I'm already
a subscriber.
Any time I've been in a Sprint store, the majority of people "with
problems" are those with billing problems and, from the looks of
them, probably have billing problems with many other service providers.
Notan
- 01-25-2005, 10:34 PM #11Nehmo SergheyevGuest
Re: Dear Sprint PCS,
- Steve Sobol -
> Well, how arrogant of you. Sorry, but it is true. It's nice that you
think you
> know exactly what my situation is, but you've never met me, so that
would be
> difficult.
- Nehmo -
Nobody said they knew exactly what your situation is, and I don't know
if it would be relevant anyway. I just think your claim of no problems
for apparently a large number of subscribers is beyond reality.
- Steve Sobol -
> And another carrier would be different how?
- Nehmo -
I don't know. From my perspective, it's unlikely for one to be worse.
- Steve Sobol -
> Well, excuse me for offering to help. I'm sorry I said anything at
all, since
> you felt the need to be obnoxious in return.
- Nehmo -
I stated my suspicions of your testimonial praise of Sprint - I didn't
criticize your offer to help; I turned it down.
--
*********************
* Nehmo Sergheyev *
*********************
- 01-25-2005, 10:46 PM #12Nehmo SergheyevGuest
Re: Dear Sprint PCS,
- Nehmo -
> > That's how much Sprint values retaining customers.
- Howard -
> No, it's how much they value retaining you and others with similar
credit
> problems.
- Nehmo -
In any case, Sprint profited from having me as a customer. They won't
anymore. If that's the way they like it, then we have reached an
agreeable solution.
--
*********************
* Nehmo Sergheyev *
*********************
- 01-25-2005, 11:05 PM #13Nehmo SergheyevGuest
Re: Dear Sprint PCS,
- Notan -
> Sprint's advertising doesn't affect me, in the least, as I'm already
> a subscriber.
- Nehmo -
I already described how I was misled by an ad. It implied I would save
money if I changed plans. I wouldn't have. Perhaps others wouldn't have
realized as I did. This is an example of an existing subscriber
influenced by ads.
- Notan -
> Any time I've been in a Sprint store, the majority of people "with
> problems" are those with billing problems
- Nehmo -
Then that's a problem with Sprint. You shouldn't put the onus on the
poor subscribers.
If a business has large numbers of customers feeling gouged, then the
business is gouging - despite what justification they may have in the
fine print.
- Notan -
> and, from the looks of
> them, probably have billing problems with many other service
providers.
- Nehmo -
If you ask me, they are dressed better than average. Is that what you
are talking about?
--
*********************
* Nehmo Sergheyev *
*********************
- 01-25-2005, 11:25 PM #14NotanGuest
Re: Dear Sprint PCS,
Nehmo Sergheyev wrote:
>
> I already described how I was misled by an ad. It implied I would save
> money if I changed plans. I wouldn't have. Perhaps others wouldn't have
> realized as I did. This is an example of an existing subscriber
> influenced by ads.
You said, and I quote, "I would say that every customer has problems
with Sprint.
I don't.
> If you ask me, they are dressed better than average. Is that what
> you are talking about?
A good number of those, that I've observed, make the store look like
backstage at the Jerry Springer show.
Notan
- 01-26-2005, 08:34 AM #15No OneGuest
Re: Dear Sprint PCS,
"Notan" <[email protected]> wrote in message
news:[email protected]...
> Nehmo Sergheyev wrote:
> >
> > <snip>
> >
> > I would say that every customer has problems with Sprint. For one thing,
> > the advertisement is deceptive (this is not what caused my departure,
> > BTW), and every customer, in a way, suffers because of that. And
> > considering the crowd of people with problems waiting in line at the
> > store, and considering my personal experience, your claim of "friends
> > and family" with *no* problems is suspicious.
>
> And I would say that you're wrong.
>
> Sprint's advertising doesn't affect me, in the least, as I'm already
> a subscriber.
>
> Any time I've been in a Sprint store, the majority of people "with
> problems" are those with billing problems and, from the looks of
> them, probably have billing problems with many other service providers.
And I would have to agree with Notan -- had Sprint PCS for several years
now, they are the fourth provider I've had in the last dozen years, and have
been by far the best and most reliable.
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