Results 16 to 26 of 26
- 02-26-2005, 05:56 PM #16NotanGuest
Re: Downloading PRL
John Richards wrote:
>
> Bob Smith wrote:
> >
> > Called back into *2, and said UPDATE three times, went on hold for 4
> > minutes, and spoke to another rep, who told me I needed to say PRL UPDATE
>
> Same here, neither UPDATE nor PRL UPDATE was understood by the
> automated system. Does anyone have the correct keyword?
My experience says their isn't one.
Press "0" to leave the automated system and speak with a CS Rep.
Notan
› See More: Downloading PRL
- 02-26-2005, 05:58 PM #17NotanGuest
Re: Downloading PRL
Notan wrote:
>
> John Richards wrote:
> >
> > Bob Smith wrote:
> > >
> > > Called back into *2, and said UPDATE three times, went on hold for 4
> > > minutes, and spoke to another rep, who told me I needed to say PRL UPDATE
> ?
> ? Same here, neither UPDATE nor PRL UPDATE was understood by the
> ? automated system. Does anyone have the correct keyword?
>
> My experience says their isn't one.
>
> Press "0" to leave the automated system and speak with a CS Rep.
>
> Notan
Ooops! That shoulda been "there isn't one."
Notan
- 02-26-2005, 08:36 PM #18David G. ImberGuest
Re: Downloading PRL
On Sat, 26 Feb 2005 14:49:59 GMT, "Bob Smith"
<[email protected]> wrote:
>This morning, I had to jump through a few hoops to get them to do that. My
>first call into *2 just went to the voice prompt, to where I said PRL ...
>three times. After 2 min. hold time, a CS rep comes on. I ask her to flag
>all three phones on my account. Instead of doing it, she tells me to call
>back and say UPDATE. After she asks whether her service was satisfactory, I
>said no ... it wasn't.
>
>Called back into *2, and said UPDATE three times, went on hold for 4
>minutes, and spoke to another rep, who told me I needed to say PRL UPDATE
>... I explained the other call, she said she couldn't help me, but would
>transfer me to their "trouble" dept. After another 4 minute hold, a rep
>comes on, and I start to request he flag all three phones, and he interrupts
>me and says I don't need new PRLs for my area.
I had the same experience, and the "trouble tech" explained
that the reason he didn't feel I needed 10026 is that all it added to
10025 was capability for roaming in Australia. He suggested that
unless I was on my way to Australia it was superfluous. I didn't argue
it.
DGI
- 02-27-2005, 08:59 AM #19Isaiah BeardGuest
Re: Downloading PRL
Notan wrote:
>>My experience says their isn't one.
>>
>>Press "0" to leave the automated system and speak with a CS Rep.
>>
>>Notan
> Ooops! That shoulda been "there isn't one."
>
> Notan
I've found tht if you add the America Option to your plan (free and
clear america, or fair and flexible amera) the system prompts them to
flag your account for a prl update, regardless of the version you
currently have.
Maybe it might be worth it to ask to have the option added, to take
effect the next billing cycle, and thena fter you get the update, call
back and "change your mind?"
--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.
- 03-01-2005, 07:49 PM #20crGuest
Re: Downloading PRL
I too had problems with new prl 10026
I called CS and was told my phone didn't need a new prl if I didn't get a
voice prompt
I asked if their was a new prl out.
She informed me I should call #2 and request a prl update
I told I did and it didn't work
She told me again I don't need a PRl update
I could tell my her tone of voice she was a *****
So I said thanks and goodbye and hung up the phone
I then called my local Sprint store and they flagged my account and told me
to call #2
Now I have 10026 on my phone
Where do they get these CS people
It took me 3 months to stop the autopay on my account too
They kept telling me it was stopped and yet they didn't do a thing to stop
it
"Mij Adyaw" <[email protected]> wrote in message
news:1lQTd.88964$bu.80793@fed1read06...
>I understand that the latest PRL that was just released is 10026. I
>currently have 10025. How do I download PRL 10028. On Verizon I would use
>*228. What is the number to download PRL for SprintPCS?
>
> Thanks,
>
> -mij
>
>
- 03-13-2005, 03:00 PM #21Bob SmithGuest
Re: Downloading PRL
"Joel" <[email protected]> wrote in message
news:[email protected]...
I don't know what the whole deal is/was, but I had had a hard time trying
to find out what version I had on my 3 phones (Sanyo 8200 with so confusing
menu). I heard about the *2 (STAR-2 *not* #2) and didn't get to nowhere.
Since Sprint store is just few blocks from my house, I stopped there and
asked how to upgrade the PRL version. Well, she just asked for my Phone #'s
then enabled the option in the computer (without touching my phone), then
all I need to do is pressing *2 to get PRL upgraded (upgrading PRK was the
first thing it did, before asking to chose between English/Spanish etc..)
I still don't know how to check for PRL version on my Sanyo 8200.
--------------------
Most, if not all the recent Sanyos have similar menus. On my 5300, the
option to find it is under "Phone Info", click OK. The sub menu shows
"Version". Have you scrolled all the way down your menu?
Bob
- 03-19-2005, 07:51 PM #22John R. CopelandGuest
Re: Downloading PRL
"Joel" <[email protected]> wrote in message news:[email protected]...
>
> Thanks for the reply. But I can only be able to find the "My Phone #" but
> can't find the "Phone Info". Yes, I scrolled Up/Down many times and
> selected many options under Setting & Extra/Tools etc. but can't be able to
> locate it.
>
> I had 3 Verizon phones (don't remember the brands) and they were all so
> easy to find just about any information I wanted. But this Sanyo is just
> another story <g>
Joel, I don't have an 8200, but the PRL (and more) on my older Sanyo
is under Menu > Settings > Display > Version.
- 04-01-2005, 05:59 AM #23JasonGuest
Re: Downloading PRL
Hello Joel... I have three phones on my account (all Sanyo) (6400, 7400, &
8200).. You can look up your PRL version this way: Menu-Settings--Phone
Info--Version.. (Phone info is # 0 in settings) You can't see it
initially.. you have to scroll down one from "others".
Hope this helps..
Jason
Sprint PCS user Las Vegas, NV
- 04-01-2005, 06:01 AM #24JasonGuest
Re: Downloading PRL
If anybody needs help with their Sanyo 7400, 8200, or 6400 (if people still
use the 6400) Just ask me and I'll try to help you out!
Jason
Sprint PCS user--Las Vegas, NV
- 04-02-2005, 08:08 AM #25Bob SmithGuest
Re: Downloading PRL
"Joel" <[email protected]> wrote in message
news:[email protected]...
Joel, per the Sanyo 7400 model, available on SPCS's site in PDF format, it
says:
Displaying the Version Information
To display the version number of the software,hardware,PRL
(Preferred Roaming List), PRI (Product Release Instructions), etc.,
installed on your Sprint PCS Phone:
1. Press Menu/OK to access the main menu.
2. Select Settings and press Menu/OK.
3. Select Phone Info and press Menu/OK.
4. Select Version and press Menu/OK.
That was on page 125 of 326.
The manual can be downloaded via http://tinyurl.com/4hmv5 . I suggest you
download the file and save it.
Bob
- 04-03-2005, 03:44 AM #26JasonGuest
Re: Downloading PRL
Don't go into Others.... In the settings menu "Phone Info" is #0 (scroll
PAST others...) You'll find Phone Info there... then you'll find "Version"
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