Another report on Customer Care

In article <1114106596.b72bfda9a738e42293565cccb341b82b@teranews>,
"Scooterflex" <[email protected]> wrote:

> First off I didn't use ANY bad language, technically. It was your own bad
> mind that filled in the blanks.

Nice try. WRONG. Just as SprintPCS apologizers are wrong in trying to
discredit FOUR different studies each which found SprintPCS worst for
customer service.

>
> So, in 'your experience' you have no luck with SprintPCS but let's say for a
> moment that you were very happy with them and then read that so-called
> report you posted. What would have thought about it? You would have thought
> it was BS but now that you have had bad luck with them you're posting this
> garbage all over usenet.
>
> Please, do us all a favor and get a blog to post your drivel. Don't tell us
> the site, just let those who want to read it, read it. It's clear that most
> in this group don't agree with you.
>
> "Jack Zwick" <[email protected]> wrote in message
> news:[email protected]...
> > In article <1114082665.375b9be8591a717738210d52ed4ad1e9@teranews>,
> > "Scooterflex" <[email protected]> wrote:
> >
> > > Well, if you want to use that analogy, that's fine but remember, that's
> how
> > > cults start. Ultimately people need to start making their OWN decisions
> > > because 'opinions' are like assholes, everyone has one and they all
> stink.
> > > Just because I think Nextel sucks big moose cock doens't mean everyone
> has
> > > to think the way I do, I know a lot of people who hate Nextel. Does that
> > > make them a bad company? In my eyes it does but they still make money.
> How?
> > > I have no f**king idea. Will I ever use their service again? No way in
> hell!
> > > and the same goes for Verizon AND Cingular. Living in New York I have
> heard
> > > NOTHING good about any of the companies I mentioned other than Sprint.
> >
> > Last time I was in NYC and a customer of Sprint, it was worse than swiss
> > cheese the coverage. 43rd and Madison. 8th street and Hudson, dead spots
> > all over.
> >
> > When I returned with Cingular last summer, coverage was infinitely
> > better, although I understand Cingular uses T-Mobile as roaming partner
> > there.
> >
> > P.S. You may tend to reduce your credibility by using such bad language.

---

› See More: Another report on Customer Care

Jack Zwick wrote:
> In article <1114106596.b72bfda9a738e42293565cccb341b82b@teranews>,
> "Scooterflex" <[email protected]> wrote:
>
>
>>First off I didn't use ANY bad language, technically. It was your own bad
>>mind that filled in the blanks.
>
>
> Nice try. WRONG. Just as SprintPCS apologizers are wrong in trying to
> discredit FOUR different studies each which found SprintPCS worst for
> customer service.
>
>
>>So, in 'your experience' you have no luck with SprintPCS but let's say for a
>>moment that you were very happy with them and then read that so-called
>>report you posted. What would have thought about it? You would have thought
>>it was BS but now that you have had bad luck with them you're posting this
>>garbage all over usenet.
>>
>>Please, do us all a favor and get a blog to post your drivel. Don't tell us
>>the site, just let those who want to read it, read it. It's clear that most
>>in this group don't agree with you.
>>
>>"Jack Zwick" <[email protected]> wrote in message
>>news:[email protected]...
>>
>>>In article <1114082665.375b9be8591a717738210d52ed4ad1e9@teranews>,
>>> "Scooterflex" <[email protected]> wrote:
>>>
>>>
>>>>Well, if you want to use that analogy, that's fine but remember, that's
>>
>>how
>>
>>>>cults start. Ultimately people need to start making their OWN decisions
>>>>because 'opinions' are like assholes, everyone has one and they all
>>
>>stink.
>>
>>>>Just because I think Nextel sucks big moose cock doens't mean everyone
>>
>>has
>>
>>>>to think the way I do, I know a lot of people who hate Nextel. Does that
>>>>make them a bad company? In my eyes it does but they still make money.
>>
>>How?
>>
>>>>I have no f**king idea. Will I ever use their service again? No way in
>>
>>hell!
>>
>>>>and the same goes for Verizon AND Cingular. Living in New York I have
>>
>>heard
>>
>>>>NOTHING good about any of the companies I mentioned other than Sprint.
>>>
>>>Last time I was in NYC and a customer of Sprint, it was worse than swiss
>>>cheese the coverage. 43rd and Madison. 8th street and Hudson, dead spots
>>>all over.
>>>
>>>When I returned with Cingular last summer, coverage was infinitely
>>>better, although I understand Cingular uses T-Mobile as roaming partner
>>>there.
>>>
>>>P.S. You may tend to reduce your credibility by using such bad language.

This thread is absolutely absurd....if you don't like the service you're
getting drop them and go with somebody else but for christ sakes shutup
already!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Isaiah Beard wrote:

> Not sure whether that's true or not. But I do know that Verizon
> recently scaled back to a 14 day trial from 30 days in California, and
> the CEO even made comments recently that among other things, customer
> should NOT expect cellular service to work indoors, and that basically,
> customers shouldn't have to have trial periods at all. See:
>
> http://tinyurl.com/czl67

Yeah, Ivan Seidenberg's a flippin' idiot. Indoors or outdoors isn't the issue,
as I've pointed out to other people since he made the famous comments. You'd
think Verizon's head honcho would take more time to learn the ins and outs of
the technology used by the company's wireless division, but maybe he'd just
rather make an ass out of himself.

--
JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

"The wisdom of a fool won't set you free"
--New Order, "Bizarre Love Triangle"

Billy Greer wrote:
> This thread is absolutely absurd....if you don't like the service you're
> getting drop them and go with somebody else but for christ sakes shutup
> already!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

"Jack Zwick" dropped SprintPCS a while ago, and claimed he was never going to
post in the Sprint newsgroup again. He moved to Cingular, and started whining
about Cingular's failure to rebrand AT&T Wireless stores fast enough for his
tastes. He's not happy unless he's complaining.

He likes to post to random newsgroups in addition to the one or two groups
relevant to his post. For example, I see no particular reason to include either
the Cingular or Verizon newsgroups in this thread.

His lies are documented on Google Groups, as is my response to the one "lie"
he'll most certainly pull out in response to this post (because he doesn't have
anything else to hold against me).

I'm convinced he's an ex-SPCS employee that got fired and has an agenda.

--
JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

"The wisdom of a fool won't set you free"
--New Order, "Bizarre Love Triangle"

Sprint offers 30 days in Kaulifournia.

"Scooterflex" <[email protected]> wrote in message
news:1114106823.91d881be770269c367a75a6aa848711d@teranews...
>I have never seen anything from Sprint that states they offer a 30 day
> trial. Every carrier I've seen offers 14 or I think one even had a 15 day
> trial period. If what you say is true then post 'unbiased' proof this time
> around. Maybe your credibility will increase in this group.
>
> "Jack Zwick" <[email protected]> wrote in message
> news:[email protected]...
>> In article <[email protected]>,
>> Isaiah Beard <[email protected]> wrote:
>>
>> > Jack Zwick wrote:
>> >
>> > >>Funny, I've never had a problem with Sprint Customer Care, Nextel's
>> > >>on
> the
>> > >>other hand is 200 X worse. I think I'll do what I have been for my
> whole
>> > >>life and make my OWN judgments.
>> > >
>> > >
>> > > anecdotal evidence (one person's results) means zilch,
>> >
>> > Actually, it means a LOT. In fact, a person should proactively shop
>> > around and take advantage of those 14 -day trials that all wireless
>> > carriers are offering if theyre shopping for a new phone.
>>
>> Except the Industry Comsumer Code that SprintPCS agreed to calls
>> for 30 day trials.
>
>

Verizon must offer 30 days in Kaulifournia. It is the law.
Bubba

"Isaiah Beard" <[email protected]> wrote in message
news:[email protected]...
> Jack Zwick wrote:
>
>>>Actually, it means a LOT. In fact, a person should proactively shop
>>>around and take advantage of those 14 -day trials that all wireless
>>>carriers are offering if theyre shopping for a new phone.
>>
>>
>> Except the Industry Comsumer Code that SprintPCS agreed to calls
>> for 30 day trials.
>
> Not sure whether that's true or not. But I do know that Verizon recently
> scaled back to a 14 day trial from 30 days in California, and the CEO even
> made comments recently that among other things, customer should NOT expect
> cellular service to work indoors, and that basically, customers shouldn't
> have to have trial periods at all. See:
>
> http://tinyurl.com/czl67
>
> So why do you bash Sprint for this practice, but not Verizon? Or
> Cingular, or Nextel, or T-mobile for that matter? Looks like a double
> standard to me.
>
>
> --
> E-mail fudged to thwart spammers.
> Transpose the c's and a's in my e-mail address to reply.

In article <[email protected]>,
Billy Greer <[email protected]> wrote:

> This thread is absolutely absurd....if you don't like the service you're
> getting drop them and go with somebody else but for christ sakes shutup
> already!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

And who appointed you moderator of all Usenet?

I merely posted a link to a new survey on Customer Service, as always
showing SprintPCS worst, and the Sprint shills break their arms trying
to discredit it.

Nice try but you didn't answer the question put forth to you, Phillipe.

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <1114106596.b72bfda9a738e42293565cccb341b82b@teranews>,
> "Scooterflex" <[email protected]> wrote:
>
> > First off I didn't use ANY bad language, technically. It was your own
bad
> > mind that filled in the blanks.
>
> Nice try. WRONG. Just as SprintPCS apologizers are wrong in trying to
> discredit FOUR different studies each which found SprintPCS worst for
> customer service.
>
> >
> > So, in 'your experience' you have no luck with SprintPCS but let's say
for a
> > moment that you were very happy with them and then read that so-called
> > report you posted. What would have thought about it? You would have
thought
> > it was BS but now that you have had bad luck with them you're posting
this
> > garbage all over usenet.
> >
> > Please, do us all a favor and get a blog to post your drivel. Don't tell
us
> > the site, just let those who want to read it, read it. It's clear that
most
> > in this group don't agree with you.
> >
> > "Jack Zwick" <[email protected]> wrote in message
> > news:[email protected]...
> > > In article <1114082665.375b9be8591a717738210d52ed4ad1e9@teranews>,
> > > "Scooterflex" <[email protected]> wrote:
> > >
> > > > Well, if you want to use that analogy, that's fine but remember,
that's
> > how
> > > > cults start. Ultimately people need to start making their OWN
decisions
> > > > because 'opinions' are like assholes, everyone has one and they all
> > stink.
> > > > Just because I think Nextel sucks big moose cock doens't mean
everyone
> > has
> > > > to think the way I do, I know a lot of people who hate Nextel. Does
that
> > > > make them a bad company? In my eyes it does but they still make
money.
> > How?
> > > > I have no f**king idea. Will I ever use their service again? No way
in
> > hell!
> > > > and the same goes for Verizon AND Cingular. Living in New York I
have
> > heard
> > > > NOTHING good about any of the companies I mentioned other than
Sprint.
> > >
> > > Last time I was in NYC and a customer of Sprint, it was worse than
swiss
> > > cheese the coverage. 43rd and Madison. 8th street and Hudson, dead
spots
> > > all over.
> > >
> > > When I returned with Cingular last summer, coverage was infinitely
> > > better, although I understand Cingular uses T-Mobile as roaming
partner
> > > there.
> > >
> > > P.S. You may tend to reduce your credibility by using such bad
language.

I have no affiliation with Sprint other than I'm a happy customer. You on
the other hand are borderlineing on troll status... oh wait... you're
already there Phillipe.

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Billy Greer <[email protected]> wrote:
>
> > This thread is absolutely absurd....if you don't like the service you're
> > getting drop them and go with somebody else but for christ sakes shutup
> > already!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
>
> And who appointed you moderator of all Usenet?
>
> I merely posted a link to a new survey on Customer Service, as always
> showing SprintPCS worst, and the Sprint shills break their arms trying
> to discredit it.

The faw is your being here, troll.

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Isaiah Beard <[email protected]> wrote:
>
> > Jack Zwick wrote:
> >
> > >>>>And yet ... they were included in the same survey you quoted ...
> >
> > >>>and that improves the SprintPCS grade of "D" how?
> > >>
> > >>If the test is flawed, then there's no grade to improve. By your own
> > >>admission, this "poll" is tainted because it included the results of a
> > >>wireless carrier that, according to you, doesn't exist.
> > >
> > >
> > > Again, dont like the message attack the messenger.
> >
> > No, I'm attacking the troll for trying to pursue his agenda with flawed
> > test data.
>
> Whats flawed about EVERY study rating SprintPCS the worst for customer
> service. The flaw is your rosy colored glasses.

Oh, by the way, I'm doe with this thread, unlike you who will try to attack
me for plonking you without giving you a chance to respond. I don't have the
desire to get into an argument with an unqualified and undoubtedly biased
individual.

"Jack Zwick" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Isaiah Beard <[email protected]> wrote:
>
> > Jack Zwick wrote:
> >
> > >>>>And yet ... they were included in the same survey you quoted ...
> >
> > >>>and that improves the SprintPCS grade of "D" how?
> > >>
> > >>If the test is flawed, then there's no grade to improve. By your own
> > >>admission, this "poll" is tainted because it included the results of a
> > >>wireless carrier that, according to you, doesn't exist.
> > >
> > >
> > > Again, dont like the message attack the messenger.
> >
> > No, I'm attacking the troll for trying to pursue his agenda with flawed
> > test data.
>
> Whats flawed about EVERY study rating SprintPCS the worst for customer
> service. The flaw is your rosy colored glasses.

I am also a very happy customer. I have called Sprint CS many times and have
always been very satisfied. You reap what you sew. It is that simple. Sprint
CS is the best! Let's hear it for Sprint!!!

Bubba

"Scooterflex" <[email protected]> wrote in message
news:1114150833.2fa888a06eaa2af1467c926c9556873b@teranews...
>I have no affiliation with Sprint other than I'm a happy customer. You on
> the other hand are borderlineing on troll status... oh wait... you're
> already there Phillipe.
>
> "Jack Zwick" <[email protected]> wrote in message
> news:[email protected]...
>> In article <[email protected]>,
>> Billy Greer <[email protected]> wrote:
>>
>> > This thread is absolutely absurd....if you don't like the service
>> > you're
>> > getting drop them and go with somebody else but for christ sakes shutup
>> > already!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
>>
>> And who appointed you moderator of all Usenet?
>>
>> I merely posted a link to a new survey on Customer Service, as always
>> showing SprintPCS worst, and the Sprint shills break their arms trying
>> to discredit it.
>
>

Bubba DeBub wrote:
> I am also a very happy customer. I have called Sprint CS many times and have
> always been very satisfied. You reap what you sew. It is that simple. Sprint
> CS is the best! Let's hear it for Sprint!!!

They need to train their CSRs better.

But the CSRs are as polite and helpful as Verizon Wireless CSRs were when I was
with Verizon. And when I have a problem, it gets fixed.

My main issue is with some of the CSRs that give answers that are absolutely
not correct (and at times that has frustrated me quite a bit).

--
JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

"The wisdom of a fool won't set you free"
--New Order, "Bizarre Love Triangle"

Bubba DeBub wrote:
> Verizon must offer 30 days in Kaulifournia. It is the law.

I'm not completely sure, but I recall reading in the newspaper that that
law (which in addition to the 30-day rule, included a lot of other
consumer rights in the wireless phone area) had been set aside, at least
temporarily by some judge.

My issue, not Sprint PCS' issue, is that the CSRs give answers that are
absolutely correct, but just not the answer I wanted to hear. hihi