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- 07-17-2005, 08:56 AM #31Isaiah BeardGuest
Re: SprintPCS cuts off service
Joseph Huber wrote:
> On Thu, 14 Jul 2005 15:20:12 GMT, Paul Miner wrote:
> Except possibly for the fact that in your posts you seemed to have
> been defending Sprint for cutting off this individual's phone without
> first contacting him, when it appears (in the part of
> [email protected]'s post that you conveniently snipped) that Sprint
> violated their own policy by not contacting him first.
Irrelevant to the fact this his argument hinges on these "egregious"
charges his son signed up for and could easily have signed OUT of.
--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.
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- 07-18-2005, 04:09 PM #32Guest
Re: SprintPCS cuts off service
Isaiah Beard wrote:
> [email protected] wrote:
> > Quote
> > I'm also seeing a healthy dose of bad customer behavior. As a parent
> > to the individual in question, you might want to take this opportunity
> > to impress upon your son the importance of good credit and the
> > importance of actually reading and making sure you/he understand the
> > details of your plan, especially the billing section. If the account
> > has an Account Spending Limit, it wouldn't have been a secret to both
> > of you.
> >
> > --
> > Paul Miner
> > Unquote
> >
> > You are off track with these comment.
>
> No, he's quite on track. And please, learn how to quote.
Beg to differ and because I reply in a differently style you decide to
lecture me? Well Please learn to show more respect for people and tone
your comments down. Thankyou.
>
> > The individual concerned has an excellent job, excellent pay has taken
> > and nearly completely repaid a whole car loan and overall has a really
> > excellent credit rating.
>
> *golf clap* Good for him! And yet, he doesn't practice good consumer
> sense by switching his account to a plan that would save him hundreds of
> dollars, even though he's fully aware of his options, leaving you to
> come here and moan and cry about "egregious" overcharges he could've
> easily avoided.
He was looking at Cingular, however their network issues were a
stumbling point. Meantime he was "off contract". I thunk charging a
good customer 40 Cents per minute is likely to loose that customer
hence "egregious". OK you think otherwise.
>
> > His overage on his plan is caused 100% by
> > travel on business (which is reimbursed to him).
>
> So in other words, he's also expensing this egregious amount to his
> employer, costing THEM more money then they really need to spending
> because he could've switched to F&F and saved THEM hundreds of dollars
> every month. Not a very good employee in my book.
He extra minutes were ALL totally business related and he went into
discussions with SPCS to reduce these charges. If he wasn't a good
employee and could get reimbursement he would not have bothered to do
this. You are an extremely judgemental person aren't you?
>
>
> > SprintPCS has now apologized to him as they say that policy is to
> > contact the individual b4 turning off the phone. Now the phone is back
> > on though minutes will be charged for the last 3-4 days of his current
> > month at 40 Cents per minute. He is not reupping for a new plan
> > immediately as he is considering Cingular.
>
> Good luck to him then. I hope whatever he decides, he exercises better
> judgement, as so far it's been pretty poor.
More of you spurious judgemental stuff it's a strong theme of all your
postings.
>
> > FI I appear to have no account spending limit, as none shows on any
> > screen. And when actively travelling it's not easy to keep checking the
> > amount of the latest bill accruing, esecially if away from a PC for a
> > few days.
>
> *4 ?
>
>
>
> --
> E-mail fudged to thwart spammers.
> Transpose the c's and a's in my e-mail address to reply.
SprintPCS admit that their SOP require them to call the customer b4
turning off that customers service. The admit they didn't do this.
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