Be careful when having phone software updated

I was told by Sprint to have my cell phone updated. I took it to the Sprint
Store and had it done. They ended up porting my number to another city and I
couldn't get local calls. I like to never got it fixed. They didn't know
what to do about it. I finally found a local employee that knew an employee
1000 miles away that could help. It was a continuous passing the buck and
given the run around. Be careful

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› See More: Be careful when having phone software updated

What do you mean they ported your number to another city? There's no
such thing.

On Thu, 29 Sep 2005 08:09:49 -0700, larryt510 wrote:

> What do you mean they ported your number to another city? There's no
> such thing.

Yeah kind of hard to have fixed localized numbers when you are
utilizing a mobile, roaming capable device.

"W. Wells" <otf70@nc.rr.com> wrote in message
news:QOS_e.75258$SL.1737437@twister.southeast.rr.com...
>I was told by Sprint to have my cell phone updated. I took it to the Sprint
>Store and had it done. They ended up porting my number to another city and
>I couldn't get local calls. I like to never got it fixed. They didn't know
>what to do about it. I finally found a local employee that knew an employee
>1000 miles away that could help. It was a continuous passing the buck and
>given the run around. Be careful

Huhhh? First off, what phone model do you have, and who told you to update
it? Did they say what the update was for ... firmware or PRL?

As for porting your number to a different city, I have a hard time believing
that.

Bob

Sprint advised me to update the software. They updated the PRL. They had my
number ported to a town 50 miles away. Beleive me it can happen.
"Robert Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message
news:aPU_e.6810$q1.4589@newsread3.news.atl.earthlink.net...
>
> "W. Wells" <otf70@nc.rr.com> wrote in message
> news:QOS_e.75258$SL.1737437@twister.southeast.rr.com...
>>I was told by Sprint to have my cell phone updated. I took it to the
>>Sprint Store and had it done. They ended up porting my number to another
>>city and I couldn't get local calls. I like to never got it fixed. They
>>didn't know what to do about it. I finally found a local employee that
>>knew an employee 1000 miles away that could help. It was a continuous
>>passing the buck and given the run around. Be careful
>
> Huhhh? First off, what phone model do you have, and who told you to update
> it? Did they say what the update was for ... firmware or PRL?
>
> As for porting your number to a different city, I have a hard time
> believing that.
>
> Bob
>

"W. Wells" <otf70@nc.rr.com> wrote in message
news:U3V_e.15522$ua.557894@twister.southeast.rr.com...
> Sprint advised me to update the software. They updated the PRL. They had
> my number ported to a town 50 miles away. Beleive me it can happen.

Well then, it's the first time it has, at least reported here. First off,
they don't port numbers within their system. To port a number means to
switch to a different provider, whether it be a wireless or landline
provider.

They will change the area code and number, when a member moves to a
different area and has a different mailing address.

Maybe it's as Paul said, and you received someone else's phone.

Bob

Well it still had my numbers in it and my name was still engraved on the
phone
"Paul Miner" <pminer@elrancho.invalid> wrote in message
news:de8oj153ulusaf51thob4blo096fsr0tr7@4ax.com...
> On Thu, 29 Sep 2005 16:59:32 GMT, "W. Wells" <otf70@nc.rr.com> wrote:
>
>>"Robert Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message
>>news:aPU_e.6810$q1.4589@newsread3.news.atl.earthlink.net...
>>>
>>> "W. Wells" <otf70@nc.rr.com> wrote in message
>>> news:QOS_e.75258$SL.1737437@twister.southeast.rr.com...
>>>>I was told by Sprint to have my cell phone updated. I took it to the
>>>>Sprint Store and had it done. They ended up porting my number to another
>>>>city and I couldn't get local calls. I like to never got it fixed. They
>>>>didn't know what to do about it. I finally found a local employee that
>>>>knew an employee 1000 miles away that could help. It was a continuous
>>>>passing the buck and given the run around. Be careful
>>>
>>> Huhhh? First off, what phone model do you have, and who told you to
>>> update
>>> it? Did they say what the update was for ... firmware or PRL?
>>>
>>> As for porting your number to a different city, I have a hard time
>>> believing that.
>>>
>>> Bob
>>>
>>Sprint advised me to update the software. They updated the PRL. They had
>>my
>>number ported to a town 50 miles away. Beleive me it can happen.
>
> Are you sure you got your own phone back from the store? It sounds
> like there was a mix-up and you got someone else's phone.
>
> --
> Paul Miner

"W. Wells" <otf70@nc.rr.com> wrote in message
newsfY_e.76511$Jp.2297552@twister.southeast.rr.com...
> Well it still had my numbers in it and my name was still engraved on the
> phone

Then, pick up a landline phone, preferably a speaker phone, and call up SPCS
CS and explain the problem. They will lead you into how to re-program your
phone back to your original number.

Bob

I don't think the term "number porting" applys to what happened to your
phone. It seems that somehow, some other number was put in place of
yours on your phone. I suspect that your number is still assigned to
your carrier and you have the use of it, but your handset was
mis-programmed.


W. Wells wrote:
> Sprint advised me to update the software. They updated the PRL. They had my
> number ported to a town 50 miles away. Beleive me it can happen.
> "Robert Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message
> news:aPU_e.6810$q1.4589@newsread3.news.atl.earthlink.net...
>
>>"W. Wells" <otf70@nc.rr.com> wrote in message
>>news:QOS_e.75258$SL.1737437@twister.southeast.rr.com...
>>
>>>I was told by Sprint to have my cell phone updated. I took it to the
>>>Sprint Store and had it done. They ended up porting my number to another
>>>city and I couldn't get local calls. I like to never got it fixed. They
>>>didn't know what to do about it. I finally found a local employee that
>>>knew an employee 1000 miles away that could help. It was a continuous
>>>passing the buck and given the run around. Be careful
>>
>>Huhhh? First off, what phone model do you have, and who told you to update
>>it? Did they say what the update was for ... firmware or PRL?
>>
>>As for porting your number to a different city, I have a hard time
>>believing that.
>>
>>Bob
>>
>
>
>

W. Wells wrote:
> I was told by Sprint to have my cell phone updated. I took it to the Sprint
> Store and had it done. They ended up porting my number to another city and I
> couldn't get local calls.

Could they have inadvertently simply changed you number to another city
with a different area code? or in the same area code but outside the
local calling scope?

For example if moved from the 903 area code to 915, I would have gotten
a new number. If anyone tried calling my old seven digit number, it
would answer as not in service. They would have to dial the 915 area
code and my seven digit number.

If I moved from 915 El Paso to 915 Snyder, the effect would be the same.