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- 10-05-2005, 06:00 AM #1Bruce RichardsGuest
My wife has an LG 325 and after the latest hardware update it will no
longer send pictures using Vision. We have taken the phone to a Sprint
store where they tried to determine what was wrong with it. To which
they could not get it to work.
They gave us a phone number to contact the Vision support team which had
her reset her pictures account. Still the phone will not upload
pictures. It keeps getting an error when going from the selection of
where the picture is to go and the screen where you enter text for the
photo.
Does anyone have any ideas how to get it working again?
Thanks
Bruce
› See More: LG 325 after hardware update
- 10-05-2005, 06:41 AM #2kGuest
Re: LG 325 after hardware update
Bruce Richards <[email protected]> wrote in news:5fP0f.2141
[email protected]:
> My wife has an LG 325 and after the latest hardware update it will no
> longer send pictures using Vision. We have taken the phone to a Sprint
> store where they tried to determine what was wrong with it. To which
> they could not get it to work.
>
> They gave us a phone number to contact the Vision support team which had
> her reset her pictures account. Still the phone will not upload
> pictures. It keeps getting an error when going from the selection of
> where the picture is to go and the screen where you enter text for the
> photo.
>
> Does anyone have any ideas how to get it working again?
>
> Thanks
> Bruce
>
I have been back and forth with Sprint for several days with the same
problem. Today I pay 150.00 and am going to Cingular. this problem seems
unfixable as far as Sprint is concearned
- 10-05-2005, 07:10 AM #3Bruce RichardsGuest
Re: LG 325 after hardware update
k wrote:
> Bruce Richards <[email protected]> wrote in news:5fP0f.2141
> [email protected]:
>
>
>>My wife has an LG 325 and after the latest hardware update it will no
>>longer send pictures using Vision. We have taken the phone to a Sprint
>>store where they tried to determine what was wrong with it. To which
>>they could not get it to work.
>>
>>They gave us a phone number to contact the Vision support team which had
>>her reset her pictures account. Still the phone will not upload
>>pictures. It keeps getting an error when going from the selection of
>>where the picture is to go and the screen where you enter text for the
>>photo.
>>
>>Does anyone have any ideas how to get it working again?
>>
>>Thanks
>>Bruce
>>
>
>
> I have been back and forth with Sprint for several days with the same
> problem. Today I pay 150.00 and am going to Cingular. this problem seems
> unfixable as far as Sprint is concearned
Certainly someone must have knowledge on how to get it working. Can't
they roll back the update?
- 10-05-2005, 07:20 AM #4kGuest
Re: LG 325 after hardware update
Bruce Richards <[email protected]> wrote in
news:[email protected]:
> k wrote:
>> Bruce Richards <[email protected]> wrote in
>> news:5fP0f.2141 [email protected]:
>>
>>
>>>My wife has an LG 325 and after the latest hardware update it will no
>>>longer send pictures using Vision. We have taken the phone to a
>>>Sprint store where they tried to determine what was wrong with it.
>>>To which they could not get it to work.
>>>
>>>They gave us a phone number to contact the Vision support team which
>>>had her reset her pictures account. Still the phone will not upload
>>>pictures. It keeps getting an error when going from the selection of
>>>where the picture is to go and the screen where you enter text for
>>>the photo.
>>>
>>>Does anyone have any ideas how to get it working again?
>>>
>>>Thanks
>>>Bruce
>>>
>>
>>
>> I have been back and forth with Sprint for several days with the same
>> problem. Today I pay 150.00 and am going to Cingular. this problem
>> seems unfixable as far as Sprint is concearned
>
> Certainly someone must have knowledge on how to get it working. Can't
> they roll back the update?
>
No one here in Los Angeles can I have tried everything. I hope someone
can do something
- 10-05-2005, 11:29 AM #5Guest
Re: LG 325 after hardware update
k wrote:
> Bruce Richards <[email protected]> wrote in
> news:[email protected]:
>
> > k wrote:
> >> Bruce Richards <[email protected]> wrote in
> >> news:5fP0f.2141 [email protected]:
> >>
> >>
> >>>My wife has an LG 325 and after the latest hardware update it will no
> >>>longer send pictures using Vision. We have taken the phone to a
> >>>Sprint store where they tried to determine what was wrong with it.
> >>>To which they could not get it to work.
> >>>
> >>>They gave us a phone number to contact the Vision support team which
> >>>had her reset her pictures account. Still the phone will not upload
> >>>pictures. It keeps getting an error when going from the selection of
> >>>where the picture is to go and the screen where you enter text for
> >>>the photo.
> >>>
> >>>Does anyone have any ideas how to get it working again?
> >>>
> >>>Thanks
> >>>Bruce
> >>>
> >>
> >>
> >> I have been back and forth with Sprint for several days with the same
> >> problem. Today I pay 150.00 and am going to Cingular. this problem
> >> seems unfixable as far as Sprint is concearned
> >
> > Certainly someone must have knowledge on how to get it working. Can't
> > they roll back the update?
> >
> No one here in Los Angeles can I have tried everything. I hope someone
> can do something
It's a nationwide network problem affecting two or three different LG
models. It is not a phone problem. I can't send pics with my PM 225
either and neither can anyone else who has one for about the last week.
Sprint is aware of the problem and are working on a fix. It has
nothing to do with the latest version you got. It was just a
coincidence that it stopped working right when you got your phone
updated.
- 10-05-2005, 08:07 PM #6Joseph HuberGuest
Re: LG 325 after hardware update
On 5 Oct 2005 10:29:19 -0700, [email protected] wrote:
>It's a nationwide network problem affecting two or three different LG
>models. It is not a phone problem. I can't send pics with my PM 225
>either and neither can anyone else who has one for about the last week.
> Sprint is aware of the problem and are working on a fix.
It would seem so simple for Sprint to put this kind of info up on
their website so customers can check to see what is going on. These
type of crazy phone-specific outages seem to be coming more prevalent.
There was a Sanyo one not too long ago. Unfortunately, it seems that
Sprint can't even manage to inform their own store employees about
these things...
Joe Huber
[email protected]
- 10-06-2005, 05:32 AM #7William BrinkleyGuest
Re: LG 325 after hardware update
It is not as simple as it seems. Every cell phone ever made with every
software upfate
has to be tested. Why? People dom't tend to upgrade their phones. The
reason is simple,
the phones don't work while the software upgrade is being done or the hassle
of learning
a new phones buttons. They try to test all variation of every phone but
they do drop the
oldest software versions on the least used phones. There are millions of
combinations of
phone/software. That is why a certain phone with a certain softtware load
may not work.
They would not put a new upgrade out intentionally cutting off customers
[that's money!].
There is no database because they don't know about the specific problem with
that phone
with that load of software. It takes user groups like this to point out the
missed items.
Bill
"Joseph Huber" <[email protected]> wrote in message
news:[email protected]...
> On 5 Oct 2005 10:29:19 -0700, [email protected] wrote:
>>It's a nationwide network problem affecting two or three different LG
>>models. It is not a phone problem. I can'out problemst send pics with my
>>PM 225
>>either and neither can anyone else who has one for about the last week.
>> Sprint is aware of the problem and are working on a fix.
>
> It would seem so simple for Sprint to put this kind of info up on
> their website so customers can check to see what is going on. These
> type of crazy phone-specific outages seem to be coming more prevalent.
> There was a Sanyo one not too long ago. Unfortunately, it seems that
> Sprint can't even manage to inform their own store employees about
> these things...
> Joe Huber
> [email protected]
- 10-06-2005, 05:23 PM #8Joseph HuberGuest
Re: LG 325 after hardware update
On Thu, 06 Oct 2005 11:32:25 GMT, "William Brinkley" wrote:
>It is not as simple as it seems.
What's so hard about maintaining a webpage that lists present known
problems, or about sending out emails to the stores to let them know
that a problem has been found?
Joe Huber
[email protected]
- 10-07-2005, 07:34 AM #9Bob SmithGuest
Re: LG 325 after hardware update
"Joseph Huber" <[email protected]> wrote in message
news:[email protected]...
> On Thu, 06 Oct 2005 11:32:25 GMT, "William Brinkley" wrote:
>
>>It is not as simple as it seems.
>
> What's so hard about maintaining a webpage that lists present known
> problems, or about sending out emails to the stores to let them know
> that a problem has been found?
>
> Joe Huber
> [email protected]
Hells bells Joe ... A few of us old timers have been asking for something
like that for the past 7 years ... . In saying that, I don't believe any
wireless provider offers a "Phone or Coverage problem page"
As for emails to the stores, I was under the impression they do that, at
least to the technician.
Bob
- 10-08-2005, 04:37 PM #10ojo-malformedGuest
Re: LG 325 after hardware update
On Wed, 05 Oct 2005 10:29:19 -0700, larryt510 wrote:
>
> k wrote:
>> Bruce Richards <[email protected]> wrote in
>> news:[email protected]:
>>
>> > k wrote:
>> >> Bruce Richards <[email protected]> wrote in
>> >> news:5fP0f.2141 [email protected]:
>> >>
>> >>
>> >>>My wife has an LG 325 and after the latest hardware update it will no
>> >>>longer send pictures using Vision. We have taken the phone to a
>> >>>Sprint store where they tried to determine what was wrong with it. To
>> >>>which they could not get it to work.
>> >>>
>> >>>They gave us a phone number to contact the Vision support team which
>> >>>had her reset her pictures account. Still the phone will not upload
>> >>>pictures. It keeps getting an error when going from the selection of
>> >>>where the picture is to go and the screen where you enter text for
>> >>>the photo.
>> >>>
>> >>>Does anyone have any ideas how to get it working again?
>> >>>
>> >>>Thanks
>> >>>Bruce
>> >>>
>> >>>
>> >>
>> >> I have been back and forth with Sprint for several days with the same
>> >> problem. Today I pay 150.00 and am going to Cingular. this problem
>> >> seems unfixable as far as Sprint is concearned
>> >
>> > Certainly someone must have knowledge on how to get it working. Can't
>> > they roll back the update?
>> >
>> No one here in Los Angeles can I have tried everything. I hope someone
>> can do something
>
> It's a nationwide network problem affecting two or three different LG
> models. It is not a phone problem. I can't send pics with my PM 225
> either and neither can anyone else who has one for about the last week.
> Sprint is aware of the problem and are working on a fix. It has
> nothing to do with the latest version you got. It was just a coincidence
> that it stopped working right when you got your phone updated.
My ability to transmit pics on picturemail has now been down for 8 days.
Repeated calls to c/service and the data people confirm that Sprint is
still working on a fix. The problem seems to be for the LG PM-225 and
PM-325. On my PM-325 I checked for a firmware update just to see what it
would do. The latest release is V20. The only visible change after the
update was that the cute sea-quarium bootup scene which I liked has been
replaced by the yellow Sprint logo which gives me the shivers, lol. The
change from V19 to V20 had no effect on picturemail.
If anybody gets a handle on a fix, please post. I doubt Sprint is going
to call us all and say "here ya go baby!" If word comes along as to
service credits being offered, I'd like to know.
thanks,
ojo
- 10-19-2005, 11:33 AM #11Guest
Re: LG 325 after hardware update
My girlfriend has the 325 and I have the 225. Today she went to Sprint
and they uploaded the patch which fixed her phone. I still could not
before AND after the patch . She just sent me a picture and it let me
respond with another picture and now I can send pictures. I talked to
Sprint and all they will do is prorate the days of Vision service
(about $7) and they had no intention of letting anyone know the status
of this issue. What can I say, Sprint Cust Svc SUCKS
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