Results 31 to 45 of 217
- 10-20-2005, 06:12 PM #31O/SirisGuest
Re: Sprint committing outright FRAUD
In article <[email protected]>,
[email protected] says...
> Don't feel bad. To be quite blunt about it, he doesn't believe that
> anything happens the way a customer says it does if the experience was
> negative with Sprint.
>
For such a prolific liar, you sure aren't very good at it.
--
RØß
O/Siris
-+-
A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.
+Thomas Paine, "The Rights of Man", 1792+
› See More: Sprint committing outright FRAUD
- 10-20-2005, 06:16 PM #32O/SirisGuest
Re: Sprint committing outright FRAUD
In article <[email protected]>,
[email protected] says...
> That deductible may be mentioned in many places, however if it isn't in
> the contract, or referenced in another document in the contract, then it
> is NOT legally binding, as the Attorney General of New York's office
> agreed with me. Do you know more than they do? Are you an attorney, a
> Sprint representative or just somebody shooting off their mouth without
> knowing the laws? If you are an attorney and you are making these
> ignorant statements, you need to go back and study your contractual law.
> If you are a Sprint representative, you need to spend more time
> keeping your customers happy rather than arguing with them and forcing
> them to leave in droves to your competitors. If you are just shooting
> off your mouth, please save your weak arguments because they hold no
> merit. Check your contract. Mine mentions only the monthly fee, NOT a
> deductible. Does yours mention a deductible?
>
What it mentions is to ask the Sprint salesman and to investigate
attached documentation, which *included* the ERP brochure, and which I
didn't have handed to me because I refused ERP.
And my status as a Sprint rep is irrelevant. Even if I am, I'm on my
time here, not company time. I've made no claim to you that I am
speaking for Sprint, and I know that reps have no authority to do so on
forums such as this newsgroup.
You have utterly no idea what affect my presence has on customers, and
your sad attempt at sarcasm says more about you than about me.
--
RØß
O/Siris
-+-
A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.
+Thomas Paine, "The Rights of Man", 1792+
- 10-20-2005, 06:18 PM #33O/SirisGuest
Re: Sprint committing outright FRAUD
In article <[email protected]>,
[email protected] says...
> Cellular "Insurance" is always a scam.
>
I disagree that it's a scam, but agree that it really isn't always
ideal.
--
RØß
O/Siris
-+-
A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.
+Thomas Paine, "The Rights of Man", 1792+
- 10-20-2005, 06:20 PM #34O/SirisGuest
Re: Sprint committing outright FRAUD
In article <[email protected]>,
[email protected] says...
> I find this thread very curious, as I've never heard of SPCS sending out a
> new phone out to a customer, when one was not ordered and that's going back
> to 1998. Has anyone else here received a new phone from SPCS, just out of
> the blue, with no prior correspondence or conversations with SPCS personnel?
>
Unfortunately, I have. A rep on our floor did it, and was fired before
the week was up. If a rep sells enough of these, it adds to their
bonus. A rep doing this under false pretenses is committing fraud
against Sprint, and there *have* been prosecutions, even before my call
center closed up (though not *at* that call center, so far as I was
aware).
--
RØß
O/Siris
-+-
A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.
+Thomas Paine, "The Rights of Man", 1792+
- 10-20-2005, 06:50 PM #35Steve HendersonGuest
Re: Sprint committing outright FRAUD
O/Siris wrote:
> In article <[email protected]>,
> [email protected] says...
>
>>That deductible may be mentioned in many places, however if it isn't in
>>the contract, or referenced in another document in the contract, then it
>>is NOT legally binding, as the Attorney General of New York's office
>>agreed with me. Do you know more than they do? Are you an attorney, a
>>Sprint representative or just somebody shooting off their mouth without
>>knowing the laws? If you are an attorney and you are making these
>>ignorant statements, you need to go back and study your contractual law.
>> If you are a Sprint representative, you need to spend more time
>>keeping your customers happy rather than arguing with them and forcing
>>them to leave in droves to your competitors. If you are just shooting
>>off your mouth, please save your weak arguments because they hold no
>>merit. Check your contract. Mine mentions only the monthly fee, NOT a
>>deductible. Does yours mention a deductible?
>>
>
>
> What it mentions is to ask the Sprint salesman and to investigate
> attached documentation, which *included* the ERP brochure, and which I
> didn't have handed to me because I refused ERP.
My contract never mentioned anything like that. I signed up in late
January of this year. Maybe they have amended the contract since this
time, but mine doesn't mention it. Ask the New York Attorney General of
New York! I sent him a copy of the contract.
>
> And my status as a Sprint rep is irrelevant. Even if I am, I'm on my
> time here, not company time. I've made no claim to you that I am
> speaking for Sprint, and I know that reps have no authority to do so on
> forums such as this newsgroup.
I think the above statement answers my question. You ARE a Sprint rep!
What a surprise, since you are the only person I've seen here
defending Sprint's lackluster customer service. Instead of arguing with
all of us CUSTOMERS (key word here), you should be attempting to satisfy
our legitimate complaints.
>
> You have utterly no idea what affect my presence has on customers, and
> your sad attempt at sarcasm says more about you than about me.
>
I wasn't trying to be sarcastic, I was just stating facts, just like the
other dissatisfied customers in this group. If I was the CEO or top
level management of Sprint, I would be appalled at what I read here and
would take immediate actions to have my employees rectify the many
complaints BEFORE they reach this level of public exposure. It is an
embarrassment to Sprint and I'm sure it is not only driving away current
customers, such as myself, but it is also a deterrent to any person
looking for a cell phone company in the future.
Steve Henderson
- 10-21-2005, 02:47 AM #36CentralGuest
Re: Sprint committing outright FRAUD
On Fri, 21 Oct 2005 00:50:07 +0000, Steve Henderson wrote:
<snip>
>
> My contract never mentioned anything like that. I signed up in late
> January of this year. Maybe they have amended the contract since this
> time, but mine doesn't mention it. Ask the New York Attorney General of
> New York! I sent him a copy of the contract.
>>
>> And my status as a Sprint rep is irrelevant. Even if I am, I'm on my
>> time here, not company time. I've made no claim to you that I am
>> speaking for Sprint, and I know that reps have no authority to do so on
>> forums such as this newsgroup.
>
> I think the above statement answers my question. You ARE a Sprint rep!
> What a surprise, since you are the only person I've seen here
> defending Sprint's lackluster customer service. Instead of arguing with
> all of us CUSTOMERS (key word here), you should be attempting to satisfy
> our legitimate complaints.
>
>>
>> You have utterly no idea what affect my presence has on customers, and
>> your sad attempt at sarcasm says more about you than about me.
>>
>
> I wasn't trying to be sarcastic, I was just stating facts, just like the
> other dissatisfied customers in this group. If I was the CEO or top
> level management of Sprint, I would be appalled at what I read here and
> would take immediate actions to have my employees rectify the many
> complaints BEFORE they reach this level of public exposure. It is an
> embarrassment to Sprint and I'm sure it is not only driving away current
> customers, such as myself, but it is also a deterrent to any person
> looking for a cell phone company in the future.
>
> Steve Henderson
I'm curious did this contract say they have to give you a new phone? Since
this sounds like your advantage agreement, which is between you and
sprintpcs, and not your ERP contract, which is between you and lockline,
then it should have made no mention of add-ons or services beyond that of
your initial plan. In that case according to it sprintpcs owes you nothing
which I'm sure the nice people in NY could confirm.
- 10-21-2005, 05:30 AM #37O/SirisGuest
Re: Sprint committing outright FRAUD
[email protected] wrote:
> Steve Henderson wrote:
> > Lyle,
> >
> > Sorry to hear about the "free phone" fraudulent scam they pulled on you.
> > I also was a victim of fraud but it was different than yours, but maybe
> > I can help you get your problem resolved. My problem involved the
> > warranty on the phone for which I paid a monthly charge of $5.00. I
> > lost my phone in July and called up for my "free" replacement and I was
> > told there was a $50 deductible even though there was nothing mentioned
> > in the contract I signed or any documentation that they gave me.
>
> You must have received some seriously weird documentation. The $10
> (warranty replacement) and $50 (non-warranty replacement) deductibles
> were clearly disclosed when I purchased my phone with the equipment
> replacement option.
Weird documentation, or weird promises verbally. But he's apparently
not interested in any discussion that questions what happened.
- 10-21-2005, 06:59 AM #38FWIWGuest
Re: Sprint committing outright FRAUD
>I disagree that it's a scam, but agree that it really isn't always
>ideal.
Well, when the fine print says that they can give you a completely
different refurbished phones, it seems like one needs to buy
"insurance" for the "insurance" in the event they have to buy
completely new accessories.
And they pushed that "insurance" on me when I ordered a phone via
telesales recently. I asked about the details, they said "If you lose
your phone, we will replace it without cost".
That's all they said. No deductibe, no "refurb", no "different phone".
Just "If you lose you phone, we will replace it without cost."
I guess they don't consider $50 "a cost".
Maybe the phone would have arrived with a contract that contained all
the fine print, but I obviously declined (even though they HIGHLY
recommended the "Equipment Replacement Program" ... after all, it's
only $5 a month). With the enthusiasm I'm guessing they get some kind
of incentive for selling it, but I can't be sure.
They were hardly what I would call upfront regarding the dedictible, or
anything else besides the fact that they replaced the phone without
cost.
Some people would call that a scam. I guess it depends on how you
define the word. Some people would call it simple incompetence.
$110 for the first year for a possible refurb of a different model
doesn't sound too terribly appealing.
But to each his/her own.
- 10-21-2005, 07:04 AM #39FWIWGuest
Re: Sprint committing outright FRAUD
>For such a prolific liar, you sure aren't very good at it.
Criticizing Sprint (or Rob) = prolific lying
Sure, Rob.
We believe you.
- 10-21-2005, 07:11 AM #40FWIWGuest
Re: Sprint committing outright FRAUD
>You have utterly no idea what affect my presence has on customers, and
>your sad attempt at sarcasm says more about you than about me.
Hey, is "says more about you" related to "very telling".
Because you didn't inform him that his attitude was "very telling" and
frankly I am getting a little bit worried that you are not using the
correct cliche's.
Yes, your presense has a great effect on customers.
It confirms everything we suspected about Sprint as a whole. Blaming
the customer, assuming the customer is wrong, personal insuts,
spinning, obfuscating, hostility toward the customer (especially a
customer who dares to disagree).
You confirm what every Customer Satisfaction Survey has found.
Sprint is at or near the bottom when it comes to Customer Service.
- 10-21-2005, 07:45 AM #41Bob SmithGuest
Re: Sprint committing outright FRAUD
"FWIW" <[email protected]> wrote in message
news:[email protected]...
> >For such a prolific liar, you sure aren't very good at it.
>
> Criticizing Sprint (or Rob) = prolific lying
>
> Sure, Rob.
>
> We believe you.
What's with all this "we" you are posting FWIW? There is no "we".
I've known Rob on this newsgroup for a good 2 years now, and I trust what he
says. You, on the other hand, have no credibility.
Bob
- 10-21-2005, 07:48 AM #42Bob SmithGuest
Re: Sprint committing outright FRAUD
"FWIW" <[email protected]> wrote in message
news:[email protected]...
> >You have utterly no idea what affect my presence has on customers, and
>>your sad attempt at sarcasm says more about you than about me.
>
> Hey, is "says more about you" related to "very telling".
>
> Because you didn't inform him that his attitude was "very telling" and
> frankly I am getting a little bit worried that you are not using the
> correct cliche's.
>
> Yes, your presense has a great effect on customers.
>
> It confirms everything we suspected about Sprint as a whole. Blaming
> the customer, assuming the customer is wrong, personal insuts,
> spinning, obfuscating, hostility toward the customer (especially a
> customer who dares to disagree).
There you go again with that "we" crap. It sounds like you aren't just a
bigot, but schitzo as well.
Bob
- 10-21-2005, 07:52 AM #43FWIWGuest
Re: Sprint committing outright FRAUD
>What's with all this "we" you are posting FWIW? There is no "we".
Sure there is. "We" = more than one person.
As a matter of fact if you go to www.doctionary.com and look up "we",
you can see the official defintion.
>I've known Rob on this newsgroup for a good 2 years now, and I trust what he
>says
Okay, fair enough.
>You, on the other hand, have no credibility.
Well, your opinion is certainly duly noted. I don't work for Sprint.
I'm not asking for your business. I also have JD Powers and other
customer satisfaction survey's to back up my claims.
Sure, J.D. Powers is no "Bob", but hey, it's a start.
- 10-21-2005, 08:00 AM #44FWIWGuest
Re: Sprint committing outright FRAUD
>There you go again with that "we" crap. It sounds like you aren't just a
>bigot, but schitzo as well.
Ahhhh, now THAT post that fosters credibility "Bigot", "Schitzo" ....
beautiful.
This is how you are defending the Sprint Rep? No great surprise I
suppose. Hostility toward the customer. "We" (more than one of us
according to some survey's) are well familiar with it.
Perhaps my lack of ad-hominem attacks is what has you bamboozled, Bob.
Apparently you equate the two with "credibility".
But, i'm not sure if they are one and the same.
I suppose that is a matter of personal opinion.
I like the addition of "schitzo", however. It was a nice departure
from all of the other unimaginative insults that were flying around the
group earlier.
Might I suggest that in the next post you somehow denegrate the
reputation of my mother, or perhaps insult the size of my penis?
Those are oldies, but goodies. I hear retro is chic these days.
- 10-21-2005, 08:21 AM #45ScottGuest
Re: Sprint committing outright FRAUD
"FWIW" <[email protected]> wrote in message
news:[email protected]...
> >There you go again with that "we" crap. It sounds like you aren't just a
>>bigot, but schitzo as well.
>
>
> Ahhhh, now THAT post that fosters credibility "Bigot", "Schitzo" ....
> beautiful.
Nice to see that you use all of the facts presented to form an opinion. Oh,
wait.....thats right.....you don't.
>
> This is how you are defending the Sprint Rep? No great surprise I
> suppose. Hostility toward the customer. "We" (more than one of us
> according to some survey's) are well familiar with it.
The surveys say no such thing.
>
> Perhaps my lack of ad-hominem attacks is what has you bamboozled, Bob.
A temporary stop means nothing.
>
> Apparently you equate the two with "credibility".
In order to have credibility, you must present something of worth.
Generally more than personal opinion. Having not done that yourself, you
therefore have no credibility.
Rob, OTOH, has years of documented experience in the field. You have
already admitted none. You are the last one here that needs to be bringing
up credibility as an issue.
>
> But, i'm not sure if they are one and the same.
>
> I suppose that is a matter of personal opinion.
>
> I like the addition of "schitzo", however. It was a nice departure
> from all of the other unimaginative insults that were flying around the
> group earlier.
They were unimaginative due to the boring subject matter at hand.
>
> Might I suggest that in the next post you somehow denegrate the
> reputation of my mother, or perhaps insult the size of my penis?
And this is why you will never have credibility here- complaining about the
insults and then begging for more will only create even more credibility
issues for you.
>
> Those are oldies, but goodies. I hear retro is chic these days.
>
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