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- 11-13-2005, 02:01 PM #16Steve SobolGuest
Re: America $5 option covers all phones?
John Richards wrote:
>> So recommend T-Mobile. T-Mobile seems to use only English-speaking
>> CSRs and they're inexpensive. In fact, their voice plans are priced
>> lower than Sprint's, although Sprint's data add-ons are cheaper.
>
> Both of my two kids have T-Mobile, and I know it works well for them.
> However, I wouldn't make a blanket statement with regard to voice plan
> prices, when you factor in that Sprint has retention plans
How can you factor in retention plans and get any kind of an
apples-to-apples comparison? Leave them out. They're offered to people who
beg for them, the offer is made at the whim of the company rep, and they're
not advertised.
When I lived in Cleveland, I had a few buddies who sold cars for a living
who gave me much better deals than they'd give other customers. Should I use
*my* purchase prices when price-shopping cars in that area? Of course not.
Same thing with retention. It's an unfair comparison unless you stick to
advertised plans.
--
Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
Company website: http://JustThe.net/
Personal blog, resume, portfolio: http://SteveSobol.com/
E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307
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- 11-13-2005, 06:19 PM #17O/SirisGuest
Re: America $5 option covers all phones?
In article <[email protected]>, [email protected] says...
> > There are, I believe, three years left in the deal with IBM. IBM
> > promised that, at the end of 5 years, Sprint would be the industry
> > leader in Customer Service. I'd like to think all of this is simply a
> > prelude by IBM to taking some kind of serious, attitude-adjusting
> > initiative to fix the problem.
>
> I'd hope that Sprint kicks IBM to the curb at the end of the contract, or
> (if possible) even before that.
>
Wouldn't they first have to recognize that something is wrong?
So far as I can tell, they don't.
--
RØß
O/Siris
-+-
A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.
+Thomas Paine, "The Rights of Man", 1792+
- 11-13-2005, 06:27 PM #18Steve SobolGuest
Re: America $5 option covers all phones?
O/Siris wrote:
> Wouldn't they first have to recognize that something is wrong?
>
> So far as I can tell, they don't.
Oh, well, not my problem.
--
Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
Company website: http://JustThe.net/
Personal blog, resume, portfolio: http://SteveSobol.com/
E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307
- 11-14-2005, 08:29 PM #19John RichardsGuest
Re: America $5 option covers all phones?
"Steve Sobol" <[email protected]> wrote in message news:[email protected]...
> John Richards wrote:
>
>>> So recommend T-Mobile. T-Mobile seems to use only English-speaking
>>> CSRs and they're inexpensive. In fact, their voice plans are priced
>>> lower than Sprint's, although Sprint's data add-ons are cheaper.
>>
>> Both of my two kids have T-Mobile, and I know it works well for them.
>> However, I wouldn't make a blanket statement with regard to voice plan
>> prices, when you factor in that Sprint has retention plans
>
> How can you factor in retention plans and get any kind of an
> apples-to-apples comparison? Leave them out. They're offered to people who
> beg for them, the offer is made at the whim of the company rep, and they're
> not advertised.
I don't care that most customers are not eligible for retention plans.
For me, the deciding factor is *my* bottom line. Retention plans are a reality
for knowledgeable Sprint customers, and my retention plan is one of the few
things that is keeping me from switching to T-Mobile.
--
John Richards
- 11-16-2005, 02:10 PM #20Steve SobolGuest
Re: America $5 option covers all phones?
John Richards wrote:
>> How can you factor in retention plans and get any kind of an
>> apples-to-apples comparison? Leave them out. They're offered to people
>> who beg for them, the offer is made at the whim of the company rep,
>> and they're not advertised.
>
> I don't care that most customers are not eligible for retention plans.
> For me, the deciding factor is *my* bottom line.
But for most other people, especially everyone not already using Sprint,
retention plans are irrelevant.
--
Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
Company website: http://JustThe.net/
Personal blog, resume, portfolio: http://SteveSobol.com/
E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307
- 11-21-2005, 07:54 PM #21ojo-malformedGuest
Re: America $5 option covers all phones? - yet another issue, HELP
On Sun, 06 Nov 2005 16:34:27 +0000, Bob Smith wrote:
>
> "ojo-malformed" <[email protected]> wrote in message
> news[email protected]...
>>I just want to confirm that one $5 America charge covers all phones on a
>> F&F plan, correct? When I added it, the agent said it worked that way,
>> in the store they said it was that way, but my billing is wrong month
>> after month.
>>
>> If someone can give me the soothing high-five that it's really true...
>>
>> Thanks.
>> ojo
>
> It is $5 for the account. All you need to do is to call SPCS, tell them
> you are getting charged on a per phone basis, and have them check the
> coding on your account.
>
> Bob
I called in about this and everything went extremely well. The agent
credited me for all the overcharges and said she fixed the coding on the
America option. That's all that was done.
NOW, another problem. I look at my bill today, and my advantage agreement
has been reset to 2 years from the date of that call to c/s! It only
happened to that one phone that had the roaming billing problems. The
other 2 phones on my F&FF plan stayed the same. Any idea what happened?
I didn't make any plan changes...just had them tweak the add-ons.
What should I say when I call in about this?
Thanks,
ojo
- 11-21-2005, 10:05 PM #22FWIWGuest
Re: America $5 option covers all phones? - yet another issue, HELP
>Any idea what happened?
Yes.
Many times when you speak to a rep, about ANYTHING, they re-age your
contract. You can call and ask them how they are doing and they will
re-age your contract.
It's a scam, but it works as most people don't notice that their
contracts have been re-aged.
>What should I say when I call in about this?
Call and say that you never agreed to the re-aging. If you cancel at
the end of the original period, they cannot hit you with an ETF fee
unless they have something recorded or in writing to the effect that
you agreed to the terms.
I know many people that this has happened to. I think they do it by
default.
Everyone handles it differently. Some people threaten to cancel right
away, because they argue that Sprint has invalidated the original
contract by re-aging it. Some people just yell and scream. Some
threaten to sue.
>From what I have heard, they will usually *TELL* you that they have
un-aged the contract. But they haven't. You will play this game for
the rest of your original contract. Dealing with it now may be
fruitless. Just file your complain, note the time, date, and who you
talked to, and keep it someplace safe.
Make sure you know the contract length that you agreed to. THAT is
when your contract ends ... unless it can be proven otherwise,
On that date, call to renegotiate your deal. If they say "You have X
number of months left, tell them to submit the proof, and you will call
them back in that number of months once proof is submitted".
Again, from what I heard, they usually don't do this, the "take your
word for it", and renegotiate your contract from that point. They know
they have no proof, but you sure as heck can't blame them for trying.
The whole point of capitalism is the act of trying to capitalize on
people.
If they can get away with it in just 10% of the cases, it is worth it.
- 11-22-2005, 07:24 AM #23Bob SmithGuest
Re: America $5 option covers all phones? - yet another issue, HELP
"ojo-malformed" <[email protected]> wrote in message
news[email protected]...
> On Sun, 06 Nov 2005 16:34:27 +0000, Bob Smith wrote:
>
>>
>> "ojo-malformed" <[email protected]> wrote in
>> message
>> news[email protected]...
>>>I just want to confirm that one $5 America charge covers all phones on a
>>> F&F plan, correct? When I added it, the agent said it worked that way,
>>> in the store they said it was that way, but my billing is wrong month
>>> after month.
>>>
>>> If someone can give me the soothing high-five that it's really true...
>>>
>>> Thanks.
>>> ojo
>>
>> It is $5 for the account. All you need to do is to call SPCS, tell them
>> you are getting charged on a per phone basis, and have them check the
>> coding on your account.
>>
>> Bob
>
> I called in about this and everything went extremely well. The agent
> credited me for all the overcharges and said she fixed the coding on the
> America option. That's all that was done.
>
> NOW, another problem. I look at my bill today, and my advantage agreement
> has been reset to 2 years from the date of that call to c/s! It only
> happened to that one phone that had the roaming billing problems. The
> other 2 phones on my F&FF plan stayed the same. Any idea what happened?
> I didn't make any plan changes...just had them tweak the add-ons.
>
> What should I say when I call in about this?
>
> Thanks,
> ojo
Call them back and tell them what happened, from the original problem, what
was done, and what you've noticed right now. Tell the rep that it was not
your intention to extend the AA by two years, by correcting the incorrect
coding placed on your account in the first place. Ask the rep to take a look
at the other two phones and their expiration dates and ask that the phone
that was affected be changed back to the same AA expiration date as your
other phones.
Bob
- 11-22-2005, 03:48 PM #24ojo-malformedGuest
Re: America $5 option covers all phones? - yet another issue, HELP
On Tue, 22 Nov 2005 13:24:20 +0000, Bob Smith wrote:
>
> "ojo-malformed" <[email protected]> wrote in message
> news[email protected]...
>> On Sun, 06 Nov 2005 16:34:27 +0000, Bob Smith wrote:
>>
>>
>>> "ojo-malformed" <[email protected]> wrote in
>>> message
>>> news[email protected]...
>>>>I just want to confirm that one $5 America charge covers all phones on
>>>>a
>>>> F&F plan, correct? When I added it, the agent said it worked that
>>>> way, in the store they said it was that way, but my billing is wrong
>>>> month after month.
>>>>
>>>> If someone can give me the soothing high-five that it's really true...
>>>>
>>>> Thanks.
>>>> ojo
>>>
>>> It is $5 for the account. All you need to do is to call SPCS, tell them
>>> you are getting charged on a per phone basis, and have them check the
>>> coding on your account.
>>>
>>> Bob
>>
>> I called in about this and everything went extremely well. The agent
>> credited me for all the overcharges and said she fixed the coding on the
>> America option. That's all that was done.
>>
>> NOW, another problem. I look at my bill today, and my advantage
>> agreement has been reset to 2 years from the date of that call to c/s!
>> It only happened to that one phone that had the roaming billing
>> problems. The other 2 phones on my F&FF plan stayed the same. Any idea
>> what happened? I didn't make any plan changes...just had them tweak the
>> add-ons.
>>
>> What should I say when I call in about this?
>>
>> Thanks,
>> ojo
>
> Call them back and tell them what happened, from the original problem,
> what was done, and what you've noticed right now. Tell the rep that it was
> not your intention to extend the AA by two years, by correcting the
> incorrect coding placed on your account in the first place. Ask the rep to
> take a look at the other two phones and their expiration dates and ask
> that the phone that was affected be changed back to the same AA expiration
> date as your other phones.
>
> Bob
Thank you Bob. It took 2 calls today, but the second time I think I got
somewhere. I always appreciate the pointers I get here.
The first lady barely looked at the account, and barely listened to me
before she launched into "you changed from a non-roaming plan to a roaming
plan and that line got a new agreement." She wouldn't listen at all even
though her logic made no sense on my 3-phone F&FF with America add-on.
After interrupting her with "please stop" two times, she dropped off the
line and my screensaver was back. Sheesh.
I called right back and got a guy who said the date reset was a system
error, my account would be notated and fixed, and he gave me his ID# as
confirmation. On FWIW's suggestion I'm filing away notes on everything.
I long since told SPCS not to call me for the satisfaction survey later
on. They wait like 3 weeks, then ask how my experience was on
such-and-such a date. When I ask them to specify which of the multitude
of calls I made to c/s that day would they like me to rate, and they
cannot tell me, I then refuse to play anymore.
Thanks everybody. If this gets even more weird, I'll grab a beer and cry
on my keyboard.
ojo
- 11-22-2005, 07:02 PM #25FWIWGuest
Re: America $5 option covers all phones? - yet another issue, HELP
> If this gets even more weird, I'll grab a beer and cry on my keyboard.
Save yourself some time, go out and buy a spare keyboard today, and go
ahead and put that beer in your fridge to get it ready.
It'll get more weird.
I'm pretty sure the contract is still re-aged, but on the bright side,
it doesn't mean much.
The only proof they have is the original contract you agreed to either
by phone or in person. And that's all they can (legally) enforce.
They pulled the "you have a year left" at the end of my 2-year once,
and needless to say, it was quickly unaged when I told them to cancel
me and to let me know as soon as they got a court date to get a
judgement for the ETF .. and that any "credit report" crap would be
considered extortion and would be dealt with as such by my attorney.
Then again, I wasn't bluffing. It would have gone down that way. So
your mileage may vary.
Oh, and about those "surveys". I have heard of people getting their
contracts re-aged by participating in those. At one point ANY contact
you had with anyone remotely related to Sprint caused your contract to
be re-aged.
That may have changed, but I avoid talking to the folks unless it is
just downright unavoidable.
The phone monke's are trained to screw you as much as possible. They
are the pawns that Corporate will disavow all knowledge of (when you
sign your contract, Sprint actually nullfies anything the phone
monkey's told you because they are aware that they lie). Glorified
telemarketers. What can you do? Such is the state of business in the
USA.
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