Results 1 to 6 of 6
- 11-11-2005, 10:27 PM #1DanGuest
I asked and they offered me a 6th line to my account. I made sure
everything was ok. They said it was ok. I should not have trusted
them. After their long process of being over 1 hour on the phone with
the rep, I felt happy about it. They told me to call back tomorrow to
get the phone number; should have clued me in.
Called back the next day and they said it was a mistake. Can't add
another line; 5 is the limit. They could have spared me all the
hassle and crap and told me up front. Won't trust them again.
› See More: Offered and then reneged -- to a 5+ year customer too
- 11-12-2005, 10:01 AM #2stevieGuest
Re: Offered and then reneged -- to a 5+ year customer too
i think it again indicates that Sprint is a badly managed company.
"Dan" <[email protected]> wrote in message
news:[email protected]...
I asked and they offered me a 6th line to my account. I made sure
everything was ok. They said it was ok. I should not have trusted
them. After their long process of being over 1 hour on the phone with
the rep, I felt happy about it. They told me to call back tomorrow to
get the phone number; should have clued me in.
Called back the next day and they said it was a mistake. Can't add
another line; 5 is the limit. They could have spared me all the
hassle and crap and told me up front. Won't trust them again.
- 11-12-2005, 10:24 AM #3Joe GillGuest
Re: Offered and then reneged -- to a 5+ year customer too
It may come down to a case of "WHO" you talk to....
Yes, by the 'rules' and 'processes', only 5 lines per account....
But not all employees are created equal, some are more equal than others and
can make things happen...
I am contemplating the same thing and inquired at a local store and was told
"stop by when you are ready"...
"Dan" <[email protected]> wrote in message
news:[email protected]...
> I asked and they offered me a 6th line to my account. I made sure
> everything was ok. They said it was ok. I should not have trusted
> them. After their long process of being over 1 hour on the phone with
> the rep, I felt happy about it. They told me to call back tomorrow to
> get the phone number; should have clued me in.
>
> Called back the next day and they said it was a mistake. Can't add
> another line; 5 is the limit. They could have spared me all the
> hassle and crap and told me up front. Won't trust them again.
>
- 11-12-2005, 01:39 PM #4Isaiah BeardGuest
Re: Offered and then reneged -- to a 5+ year customer too
Dan wrote:
> Called back the next day and they said it was a mistake. Can't add
> another line; 5 is the limit. They could have spared me all the
> hassle and crap and told me up front. Won't trust them again.
Generally yes, 5 lines is the limit for an individual account. Sprint
has been known to make exceptions (A2 class accounts - max 10 lines),
but this is VERY rare. To get it the account holder must have spotless
credit, a spotless payment history spanning quite a few years, and a
history of high revenue yield.
Most likely, it was a rep trying to make a quick commission, and s/he
was hoping the billing system would bump you up and add the line.
Ultimately, it didn't work out.
--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.
- 11-13-2005, 08:01 AM #5George GGuest
Re: Offered and then reneged -- to a 5+ year customer too
Well, depending on your credit rating, more than 5 lines is possible, but,
if you are sharing minutes on a family plan, then only 5 lines are allowed,
another line would have to be on a separate plan.
"Dan" <[email protected]> wrote in message
news:[email protected]...
>I asked and they offered me a 6th line to my account. I made sure
> everything was ok. They said it was ok. I should not have trusted
> them. After their long process of being over 1 hour on the phone with
> the rep, I felt happy about it. They told me to call back tomorrow to
> get the phone number; should have clued me in.
>
> Called back the next day and they said it was a mistake. Can't add
> another line; 5 is the limit. They could have spared me all the
> hassle and crap and told me up front. Won't trust them again.
>
- 11-13-2005, 06:26 PM #6O/SirisGuest
Re: Offered and then reneged -- to a 5+ year customer too
In article <%GHdf.858$CX1.205@trndny05>, [email protected] says...
> Well, depending on your credit rating, more than 5 lines is possible, but,
> if you are sharing minutes on a family plan, then only 5 lines are allowed,
> another line would have to be on a separate plan.
>
>
>
> "Dan" <[email protected]> wrote in message
> news:[email protected]...
> >I asked and they offered me a 6th line to my account. I made sure
> > everything was ok. They said it was ok. I should not have trusted
> > them. After their long process of being over 1 hour on the phone with
> > the rep, I felt happy about it. They told me to call back tomorrow to
> > get the phone number; should have clued me in.
> >
> > Called back the next day and they said it was a mistake. Can't add
> > another line; 5 is the limit. They could have spared me all the
> > hassle and crap and told me up front. Won't trust them again.
> >
I strongly suspect this was the problem. Sprint's Family Plans (last
time I checked) don't reliably support more than 5 lines. Reps with a
bit of imagination had ways to add more. However, more often than not,
it caused billing problems (i.e. only 5 of the phones getting PCS2PCS,
or one phone getting charged anytime minutes at 8PM with a 7PM option in
effect).
B and A class customers can have 6 and 10 lines, respectively, on their
account. But they can have only one family plan, and only up to 5
phones on that plan. Thus, lines 6-10, if they are active, would all
have to be on individual plans.
It's been a while since I looked into this, but I haven't seen anything
to suggest that it's changed.
--
RØß
O/Siris
-+-
A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.
+Thomas Paine, "The Rights of Man", 1792+
Immerse Yourself in Sensual Massage on rubpage
in Chit Chat