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- 12-13-2005, 11:04 PM #1furymomGuest
I bought an expensive phone from Sprint at the end of July. I asked for the
insurance because of the price of the phone. The guy at the store told me
how much more it would be a month and gave me the brochure about it. I
added it at the time of purchase. However, now my account doesn't ever show
me as having insurance. There is nothing wrong with my phone and I don't
need to make a claim. But I dont' have insurance. It doesn't show up on
your receipt when you purchase the phone and I have been paying my sprint
bill all this time assuming that it was added into the cost of my monthly
service bill. Do I have any recourse?
› See More: insurance
- 12-14-2005, 07:25 AM #2Bob SmithGuest
Re: insurance
"furymom" <[email protected]> wrote in message
news:[email protected]...
>I bought an expensive phone from Sprint at the end of July. I asked for
>the insurance because of the price of the phone. The guy at the store told
>me how much more it would be a month and gave me the brochure about it. I
>added it at the time of purchase. However, now my account doesn't ever
>show me as having insurance. There is nothing wrong with my phone and I
>don't need to make a claim. But I dont' have insurance. It doesn't show
>up on your receipt when you purchase the phone and I have been paying my
>sprint bill all this time assuming that it was added into the cost of my
>monthly service bill. Do I have any recourse?
Could be that they just forgot to add it on, when setting up your account.
Just call SPCS CS and ask them to check your account, and if it isn't
showing up on their screen, ask to have it added to your plan.
Bob
- 12-14-2005, 10:11 AM #3AZ NomadGuest
Re: insurance
On Tue, 13 Dec 2005 23:04:33 -0600, furymom <[email protected]> wrote:
>I bought an expensive phone from Sprint at the end of July. I asked for the
>insurance because of the price of the phone. The guy at the store told me
>how much more it would be a month and gave me the brochure about it. I
>added it at the time of purchase. However, now my account doesn't ever show
>me as having insurance. There is nothing wrong with my phone and I don't
>need to make a claim. But I dont' have insurance. It doesn't show up on
>your receipt when you purchase the phone and I have been paying my sprint
>bill all this time assuming that it was added into the cost of my monthly
>service bill. Do I have any recourse?
Does your phone still work? If so, just get the plan added. If you
feel bad about not pissing away $5/mo for all those months, send me
the money and I'll give you back exactly what you'd have received from
sprint: nothing.
Keep in mind that if your phone is no longer made, sprint will replace
it with whatever they feel like. My experience was that sprint replace
my samsung mp3 phone with a plain samsung phone worth about 1/5th as
much. I would have been better off banking the insurance money.
- 12-14-2005, 06:31 PM #4Guest
Re: insurance
Bob Smith wrote:
> "furymom" <[email protected]> wrote in message
> news:[email protected]...
>
>>I bought an expensive phone from Sprint at the end of July. I asked for
>>the insurance because of the price of the phone. The guy at the store told
>>me how much more it would be a month and gave me the brochure about it. I
>>added it at the time of purchase. However, now my account doesn't ever
>>show me as having insurance. There is nothing wrong with my phone and I
>>don't need to make a claim. But I dont' have insurance. It doesn't show
>>up on your receipt when you purchase the phone and I have been paying my
>>sprint bill all this time assuming that it was added into the cost of my
>>monthly service bill. Do I have any recourse?
>
>
> Could be that they just forgot to add it on, when setting up your account.
> Just call SPCS CS and ask them to check your account, and if it isn't
> showing up on their screen, ask to have it added to your plan.
>
> Bob
She may not have that option. I seem to recall a recent message from
Sprint that indicated you have a time limit to add insurance.
If furymom has a receipt indicating the intention to take insurance,
then she probably can get it put back onto the account. Otherwise,
you're at the mercy of the customer service rep and Sprint's policies.
- 12-14-2005, 09:18 PM #5furymomGuest
Re: insurance
Thanks for all your replies.
Sprint basically said because it was past the thirty day period, I couldn't
do anything. When you add the insurance, it doesn't print out on your
receipt. It is just on your monthly bill. My bill is at least 20 pages
each month and of course I never searched for the added charge. Plus I would
just assume it was in the monthly fee.
I did call lock/line today. They were very nice. I explained that the
phone was working fine but I wanted the insurance. They are going to check
with Sprint and told me to call back in two days and they would have a
decision.
"AZ Nomad" <[email protected]> wrote in message
news:[email protected]...
> On Tue, 13 Dec 2005 23:04:33 -0600, furymom <[email protected]> wrote:
>
>
>>I bought an expensive phone from Sprint at the end of July. I asked for
>>the
>>insurance because of the price of the phone. The guy at the store told me
>>how much more it would be a month and gave me the brochure about it. I
>>added it at the time of purchase. However, now my account doesn't ever
>>show
>>me as having insurance. There is nothing wrong with my phone and I don't
>>need to make a claim. But I dont' have insurance. It doesn't show up on
>>your receipt when you purchase the phone and I have been paying my sprint
>>bill all this time assuming that it was added into the cost of my monthly
>>service bill. Do I have any recourse?
>
>
> Does your phone still work? If so, just get the plan added. If you
> feel bad about not pissing away $5/mo for all those months, send me
> the money and I'll give you back exactly what you'd have received from
> sprint: nothing.
>
> Keep in mind that if your phone is no longer made, sprint will replace
> it with whatever they feel like. My experience was that sprint replace
> my samsung mp3 phone with a plain samsung phone worth about 1/5th as
> much. I would have been better off banking the insurance money.
- 12-14-2005, 10:19 PM #6AZ NomadGuest
Re: insurance
On Wed, 14 Dec 2005 21:18:07 -0600, furymom <[email protected]> wrote:
>Thanks for all your replies.
>Sprint basically said because it was past the thirty day period, I couldn't
>do anything. When you add the insurance, it doesn't print out on your
>receipt. It is just on your monthly bill. My bill is at least 20 pages
>each month and of course I never searched for the added charge. Plus I would
>just assume it was in the monthly fee.
>I did call lock/line today. They were very nice. I explained that the
>phone was working fine but I wanted the insurance. They are going to check
>with Sprint and told me to call back in two days and they would have a
>decision.
There's really no reason for sprint to turn you down. Unless you destroy/lose
your phone frequently, they'll come out ahead.
If your phone goes out of production, you should drop the insurance or at least
call them to make damn sure that they won't replace your phone with an entry
level "given away free with a contract" phone.
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