Switching from Sprint to T-Mobile

BruceR wrote:
> My condolences on your wife's passing. I think you'll be pleased with
> TMo.

I am. Sprint's coverage is stellar in my part of the Victor Valley; T-Mo's
slightly less so, but still good, and T-Mo actually has customer service
reps who are interested in doing a good job. Sprint's CS was good for a
while, then tanked when they outsourced their customer service operation.

--
Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
Company website: http://JustThe.net/
Personal blog, resume, portfolio: http://SteveSobol.com/
E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307

---

› See More: Switching from Sprint to T-Mobile

On Thu, 16 Mar 2006 21:44:45 -0800, Steve Sobol <[email protected]> wrote:


>BruceR wrote:
>> My condolences on your wife's passing. I think you'll be pleased with
>> TMo.

>I am. Sprint's coverage is stellar in my part of the Victor Valley; T-Mo's
>slightly less so, but still good, and T-Mo actually has customer service
>reps who are interested in doing a good job. Sprint's CS was good for a
>while, then tanked when they outsourced their customer service operatio

I don't think anybody seriously thinks sprints CS has ever been anything
but terrible for as long as sprint has been in the cell phone business. People
avoid sprint cs like the plague. It's sprint's network and phones that attracts
customers.

When did sprint outsource their CS? I usually have noticed a strong new
jersey/new york accent for their CS. I've never noticed indian/asian CS.

AZ Nomad wrote:

> I don't think anybody seriously thinks sprints CS has ever been anything
> but terrible for as long as sprint has been in the cell phone business. People
> avoid sprint cs like the plague. It's sprint's network and phones that attracts
> customers.

For a couple years or so, the CS was actually good. Maybe mid-2001 to end of
2003. They actually managed to cut way down on wait times and the CSRs back
then were actually able to solve problems.

> When did sprint outsource their CS? I usually have noticed a strong new
> jersey/new york accent for their CS. I've never noticed indian/asian CS.

Middle to end of 04, I think - can anyone confirm this? Towards the end of
04, I noticed nothing but foreign accents in Sprint CS...

--
Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
Company website: http://JustThe.net/
Personal blog, resume, portfolio: http://SteveSobol.com/
E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307

John, I'm very sorry to hear about your wife's passing. I've always
enjoyed reading your posts, so I hope you'll check up on us once in a
while!!!

After my mother passed away, my sister kept my mom's Verizon phone.
The old Verizion phone is worn out, and my sis now wants to switch to
Sprint, as I think it has a little bit better coverage and better
pricing where she and her husband live. They asked for my
recommendation. It's really sad when I can't in good conscience
recommend to them the phone service that I use. I very much like
Sprint's technology, but the CS just frustrates me to death.

God Bless!
Joe Huber
[email protected]

On Fri, 17 Mar 2006 23:03:11 -0800, Steve Sobol <[email protected]> wrote:


>AZ Nomad wrote:

>> I don't think anybody seriously thinks sprints CS has ever been anything
>> but terrible for as long as sprint has been in the cell phone business. People
>> avoid sprint cs like the plague. It's sprint's network and phones that attracts
>> customers.

>For a couple years or so, the CS was actually good. Maybe mid-2001 to end of
>2003. They actually managed to cut way down on wait times and the CSRs back
>then were actually able to solve problems.

That wasn't my experience. In summer of 2002 I switched plans and they
disconnected me because they erroniously hit me with an early termination fee.
Then they did it again the next month. And the next month. On the third
month, I called 2 days before my billing cycle to make sure everything was ok;
they said "of course!" and then disconnected me two days later. On my next
call then said they'd restore service within 12 hours and of course didn't.
On my next call, I discovered that their menu system wouldn't let me reach a
human; I had to call from a different phone!

Some customer service.

AZ Nomad wrote:
> On Fri, 17 Mar 2006 23:03:11 -0800, Steve Sobol <[email protected]> wrote:
>
>
>> AZ Nomad wrote:
>
>>> I don't think anybody seriously thinks sprints CS has ever been anything
>>> but terrible for as long as sprint has been in the cell phone business. People
>>> avoid sprint cs like the plague. It's sprint's network and phones that attracts
>>> customers.
>
>> For a couple years or so, the CS was actually good. Maybe mid-2001 to end of
>> 2003. They actually managed to cut way down on wait times and the CSRs back
>> then were actually able to solve problems.
>
> Some customer service.

I know many people did have problems. The CS I got was actually surprisingly
good during that period, as good for my wife's Sprint phone as I had with
Verizon...

--
Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
Company website: http://JustThe.net/
Personal blog, resume, portfolio: http://SteveSobol.com/
E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307

I'll third that. I've been very happy with TMO.

"(PeteCresswell)" <[email protected]> wrote in message
news:[email protected]...
> Per none <""vm\"@(none)">:
>>No hassle. After being with
>>Cingular for two years I find TMo to be a breath of fresh air as far as
>>accommodating their customers.
>
> I'll second that.
> --
> PeteCresswell

I look forward to seeing you over at
alt.cellular.gsm.carriers.voicestream. It still has the old voicestream
moniker as it's a PITA to change it.


> BruceR wrote:
>> My condolences on your wife's passing. I think you'll be pleased with
>> TMo.
>
> I am. Sprint's coverage is stellar in my part of the Victor Valley;
> T-Mo's slightly less so, but still good, and T-Mo actually has
> customer service reps who are interested in doing a good job.
> Sprint's CS was good for a while, then tanked when they outsourced
> their customer service operation.

BruceR wrote:
> I look forward to seeing you over at
> alt.cellular.gsm.carriers.voicestream. It still has the old
> voicestream moniker as it's a PITA to change it.

Then, perhaps, start a new one. Methinks, today, many people don't
connect TM with Voicestream.

Might as well start one for at&t while you're at it (though at least
they have ATTWS to fall back on <g>). While you're in there go ahead and
start one for Sprint, sans "PCS."


--
Mike

> BruceR wrote:
>> I look forward to seeing you over at
>> alt.cellular.gsm.carriers.voicestream. It still has the old
>> voicestream moniker as it's a PITA to change it.
>
> Then, perhaps, start a new one. Methinks, today, many people don't
> connect TM with Voicestream.
>
> Might as well start one for at&t while you're at it (though at least
> they have ATTWS to fall back on <g>). While you're in there go ahead
> and start one for Sprint, sans "PCS."

Remember the story about the mouse who had the idea to hang a bell
around the cat's neck? Go for it! Let us know when to move over to the
new group.