Switching from Sprint to T-Mobile

I'm in the process of beginning to port my Sprint number to T-Mobile.
Why?
I had two lines with shared minutes with Sprint. My wife recently
passed away, so I no longer had a need for the second line. I
called Sprint and asked them (as a starter) to merely drop the $20
add-a-phone option, keeping my basic plan intact on the single
remaining line. Sprint rep says: "Oh, we can't do that, we have
to put you on a new plan, plus have you agree to a new two-year
contract." I told them no way would I agree to a new contract.
Decided to go with Amazon.com's offer of a free (after rebate)
Motorola RAZR V3, with a free Bluetooth headset thrown in,
along with T-Mobile's $39.99 plan. As icing on the cake, the
T-Mobile contract is only for one year.

--
John Richards

My condolences on your wife's passing. I think you'll be pleased with
TMo. Don't worry about getting one of the "problem" phones. If you do,
they'll swap it out for you at a TMo store.


> I'm in the process of beginning to port my Sprint number to T-Mobile.
> Why?
> I had two lines with shared minutes with Sprint. My wife recently
> passed away, so I no longer had a need for the second line. I
> called Sprint and asked them (as a starter) to merely drop the $20
> add-a-phone option, keeping my basic plan intact on the single
> remaining line. Sprint rep says: "Oh, we can't do that, we have
> to put you on a new plan, plus have you agree to a new two-year
> contract." I told them no way would I agree to a new contract.
> Decided to go with Amazon.com's offer of a free (after rebate)
> Motorola RAZR V3, with a free Bluetooth headset thrown in,
> along with T-Mobile's $39.99 plan. As icing on the cake, the
> T-Mobile contract is only for one year.

Very sorry to hear of your loss. If you explained to Sprint about your
wife's passing and they still refused to assist unless a new contract was
signed... that's really, really sad. I think you'll find T-Mobile's customer
relations to be more helpful and caring. T-Mobile reception and call quality
is on par, if not better, than Sprint in areas that T-Mobile serves
directly.

"John Richards" <jr70@blackhole.invalid> wrote in message
newsmGRf.20087$NS6.8966@newssvr30.news.prodigy.c om...

> I'm in the process of beginning to port my Sprint number to T-Mobile.
> Why?

rocky wrote:
> In article <QyHRf.87$w86.52@tornado.socal.rr.com>,
> "BruceR" <br@NOhawaiiSPAM.com> wrote:
>
>
>>My condolences on your wife's passing. I think you'll be pleased with
>>TMo. Don't worry about getting one of the "problem" phones. If you do,
>>they'll swap it out for you at a TMo store.
>
>
> After the 14 day trial period they won't. You would have to go thru
> T-Mobile support which is numerous hoop leaps. Good luck.

Not true. I have a V330 which I bought from TMI Wireless off their web
page. It died after 6 months. I took it to a TMo company kiosk at a
local mall. They ordered me a replacement on the spot after verifying
my phone was indeed dead, no questions asked. I paid $9.95 shipping and
got a new V330 delivered two days later. No hassle. After being with
Cingular for two years I find TMo to be a breath of fresh air as far as
accommodating their customers.

>
>
>
>
>
>
>
>>
>>>I'm in the process of beginning to port my Sprint number to T-Mobile.
>>>Why?
>>>I had two lines with shared minutes with Sprint. My wife recently
>>>passed away, so I no longer had a need for the second line. I
>>>called Sprint and asked them (as a starter) to merely drop the $20
>>>add-a-phone option, keeping my basic plan intact on the single
>>>remaining line. Sprint rep says: "Oh, we can't do that, we have
>>>to put you on a new plan, plus have you agree to a new two-year
>>>contract." I told them no way would I agree to a new contract.
>>>Decided to go with Amazon.com's offer of a free (after rebate)
>>>Motorola RAZR V3, with a free Bluetooth headset thrown in,
>>>along with T-Mobile's $39.99 plan. As icing on the cake, the
>>>T-Mobile contract is only for one year.

Per none <""vm\"@(none)">:
>No hassle. After being with
>Cingular for two years I find TMo to be a breath of fresh air as far as
>accommodating their customers.

I'll second that.
--
PeteCresswell

This isn't all that odd. Even on TMO you can't go to one phone with a
family plan, you have to go on a non-family plan. (However on TMO it
does not cost extra per month for the second phone, only the third and
fourth.)

I was required to do the same thing when I went to *add* a phone to my
plan a few years ago with Sprint; I had to move to a plan that allowed
the add-a-phone ability. I lost my now-antiquated First Incoming Minute
Free perk through that. :P

If needed, make sure you check out the coverage tool.
http://compass.t-mobile.com
I check it once a month or so to see what new towers they put up around me.
(It's nice to know.)

"John Richards" <jr70@blackhole.invalid> wrote in message
newsmGRf.20087$NS6.8966@newssvr30.news.prodigy.c om...
> I'm in the process of beginning to port my Sprint number to T-Mobile.
> Why?
> I had two lines with shared minutes with Sprint. My wife recently
> passed away, so I no longer had a need for the second line. I
> called Sprint and asked them (as a starter) to merely drop the $20
> add-a-phone option, keeping my basic plan intact on the single remaining
> line. Sprint rep says: "Oh, we can't do that, we have to put you on a new
> plan, plus have you agree to a new two-year contract." I told them no way
> would I agree to a new contract.
> Decided to go with Amazon.com's offer of a free (after rebate) Motorola
> RAZR V3, with a free Bluetooth headset thrown in,
> along with T-Mobile's $39.99 plan. As icing on the cake, the
> T-Mobile contract is only for one year.
>
> --
> John Richards
>
>
>

"ditinsta" <ditinsta@moviecam.net> wrote in message news:121em8r47oohc06@corp.supernews.com...
> Very sorry to hear of your loss. If you explained to Sprint about your
> wife's passing and they still refused to assist unless a new contract was
> signed... that's really, really sad.

Yep. One of the Sprint reps even had the gall to insist that I mail in a copy of the
death certificate! The account was in my name only, so that demand seemed
preposterous.

> I think you'll find T-Mobile's customer
> relations to be more helpful and caring.

Yes, all of the T-Mobile reps I've talked to so far were courteous and friendly.

--
John Richards

John Richards wrote:
> "ditinsta" <ditinsta@moviecam.net> wrote in message
> news:121em8r47oohc06@corp.supernews.com...
>> Very sorry to hear of your loss. If you explained to Sprint about
>> your wife's passing and they still refused to assist unless a new
>> contract was signed... that's really, really sad.
>
> Yep. One of the Sprint reps even had the gall to insist that I mail
> in a copy of the death certificate! The account was in my name only,
> so that demand
> seemed preposterous.
>

Indeed. Very sorry to hear about your loss, John.

You've been a worthy contributor in the Sprint NG and will be missed.

Again, sorry about your loss. Good luck with TM.


--
Mike

["Followup-To:" header set to alt.cellular.sprintpcs.]
On Tue, 14 Mar 2006 19:30:39 -0500, (PeteCresswell) <x@y.Invalid> wrote:


>Per none <""vm\"@(none)">:
>>No hassle. After being with
>>Cingular for two years I find TMo to be a breath of fresh air as far as
>>accommodating their customers.

>I'll second that.

TM used to be AT&T wireless, right?

I had AT&T wl back around '99 and they sucked. They were too cheap to
arrange for analog roaming when no digital signal was present; if you were
within 40 miles of a digital area, but not close enough to actually use
it, there was no coverage at all. I used to keep an old analog cell phone
in my car in case AT&T wireless left me SOL on the side of the road.

Did TM get their act together? http://compass.t-mobile.com shows their
coverage much improved. How are they for rural america?

I'm ready to dump sprint -- I moved to a new state and sprint won't let me
change my phone number to the local area code without signing a new two year
contract and with half the shared minutes and no internet access for the
same price.

When sprint refused to left me get a resonable price on a phone for the
second number because I had the audacity to activate my own purchased phone
in the last 18 months, I started looking to dumping sprint.

Per AZ Nomad:
>Did TM get their act together? http://compass.t-mobile.com shows their
>coverage much improved. How are they for rural america?
>
>I'm ready to dump sprint -

From everything I've read/heard, you need to check out a given provider's
coverage specifically for your own area(s) of use.

I dumped Cingular in favor of tMobile's vastly-superior customer interface, but
didn't think to check coverage. For awhile, there was a significant diff for
me - but lately tMobile's been giving me more bars in more places while
Cingular's TDMA service (which I left) has been steadily degrading.

One tMobile feature that helps is their 14-day cancellation policy. Didn't know
about it when I signed up - but you've got two weeks to try out the service to
see if it fits your needs. I'd call availing myself of that a no-brainer.
--
PeteCresswell

On Wed, 15 Mar 2006 13:26:33 -0500, (PeteCresswell) <x@y.Invalid> wrote:


>One tMobile feature that helps is their 14-day cancellation policy. Didn't know
>about it when I signed up - but you've got two weeks to try out the service to
>see if it fits your needs. I'd call availing myself of that a no-brainer.

I've known about that since I used a brick cellphone. AFAIK, all cell
phone providers let you try before comitting.

That wouldn't help me know what TM's coverage of rural america is light.
Their website seems to indicate that they have at least digital roaming
on all the major interstates.

>
> TM used to be AT&T wireless, right?
>
Wrong. TM used to be Voicestream.
AT&T Wireless was bought by and is now known as Cingular. Cingular is
60% and will soon be 100% owned by AT&T and will soon change their name
to AT&T.

It's REALY hard to beat their international roaming rates if you are
grandfathered in on the 29 cents per minute roaming plan.

Mike Schumann

"LEM" <unp23@lem.freeshell45.org> wrote in message
news:Xns97879E943A54Bunp23lemfreeshell45o@24.29.10 9.205...
>
>
>> TM used to be AT&T wireless, right?
>
> Wrong. TM used to be Voicestream some time ago. Cingular absorbed AT&T
> wireless recently.
>
> To add my 5c to the main topic - I switched from Sprint to T-mobile two
> years with some change ago, and find it to be so much better indeed.
> Suburban coverage may not be perfect, but with recent addition of 850MZ
> roaming it improved quite a bit too! No analog coverage, however, as with
> all current GSM providers... It's hard beat T-mobile on international
> rates/coverage though!
>
> TM's customer service is great! I mean GREAT! First of all you can
> usually get to talk to the live person in matter of minutes (when I left
> Sprint - minimum hold time was good half an hour, don't know what it is
> now), and they do listen to your concerns and do their best to resolve
> them!
>
> LEM
> (remove all digits from e-mail for direct reply)
>

"John Richards" <jr70@blackhole.invalid> wrote in message
newsmGRf.20087$NS6.8966@newssvr30.news.prodigy.c om...
> I'm in the process of beginning to port my Sprint number to T-Mobile.
> Why?
> I had two lines with shared minutes with Sprint. My wife recently
> passed away, so I no longer had a need for the second line. I
> called Sprint and asked them (as a starter) to merely drop the $20
> add-a-phone option, keeping my basic plan intact on the single remaining
> line. Sprint rep says: "Oh, we can't do that, we have to put you on a new
> plan, plus have you agree to a new two-year contract." I told them no way
> would I agree to a new contract.
> Decided to go with Amazon.com's offer of a free (after rebate) Motorola
> RAZR V3, with a free Bluetooth headset thrown in,
> along with T-Mobile's $39.99 plan. As icing on the cake, the
> T-Mobile contract is only for one year.
>
> --
> John Richards

So sorry to hear about your loss John. Our condolences and thoughts go to
you. Good luck with your TM coverage.

Bob