Re: Sprint's systems down ALL DAY MONDAY-TUESDAY?!?!

"Scott" <yosemite.SNIP@programmer.net> wrote in message
news:71u472hiec4cbenjamqnq4e2fpmpuooule@4ax.com...
> Anybody else try to activate/deactivate/unblock a phone today?

No, but I did yesterday afternoon... they said call back in the evening... I
did so... they said call back today.

I haven't bothered yet, and from what you're saying, it looks like it would
have made any difference yet.

> What kind of business do they think they're in??? I HAVE to have access
> 24x7.

That's just not realistic; no company in the cell phone industry promises
"24x7" support.

I honestly think that in this particular case it seems as though Sprint's
"upgrade" is taking a lot longer than planned.

> I'm buying a Verizon phone tonight because I CAN'T go another day with
> no communication (voice OR data). Any tips on how I can get out of my
> contract
> with Sprint? (It seems to me that being down for this length of time
> constitutes a
> breach on their part).

You can try asking them, and if you have other phones on the account you at
least have some leverage besides just playing on their sense of corporate
responsibility. I doubt you could successfully go after Sprint for breach of
contract -- if you look at *all* the services they provide, 99+% of them --
standard voice and data services -- are working as promised, and they're
clearly working to get that remaining fraction (phone
activation/deactivation/blocking/etc.) again ASAP.

> To top it off, calls to Customer "Care" tell you to use the web site...
> which is DOWN ALSO.

That was working for me last night; sorry to hear it's down now.

---Joel Kolstad

Joel Kolstad wrote:
> "Scott" <yosemite.SNIP@programmer.net> wrote in message
> news:71u472hiec4cbenjamqnq4e2fpmpuooule@4ax.com...
> > Anybody else try to activate/deactivate/unblock a phone today?
>
> No, but I did yesterday afternoon... they said call back in the evening... I
> did so... they said call back today.

Another botched weekend software upgrade. Global R&D resources at your
service again !

SPCS should consider an ITN test bed before trying to run with buggy
junk.

JG