Advice on dealing with Sprint Customer Retention?

"Neon Knight" <[email protected]> wrote in message
news:[email protected]...
> "Bob Smith" <[email protected]> wrote in
> news:[email protected]:
>
>> PS: Daughter got a Black Sanyo Katana and yours truly the Blue Sanyo
>> Katana, and we both like our phones a lot.
>
> Do the Katana's have that Sanyo quality for holding a signal? After
> years of Samsungs, I finally got a Sanyo VI-2300. I can actually use it
> in places the Samsungs couldn't even find a signal.

Absolutely. I've very satisfied, even in the fringe areas.
Bob

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Neon Knight <[email protected]> wrote:
> "Bob Smith" <[email protected]> wrote in
> news:[email protected]:
>
>> PS: Daughter got a Black Sanyo Katana and yours truly the Blue Sanyo
>> Kanata, and we both like our phones a lot.
>
> Do the Katana's have that Sanyo quality for holding a signal? After
> years of Samsungs, I finally got a Sanyo VI-2300. I can actually use it
> in places the Samsungs couldn't even find a signal.

A buddy of mine has the Katana and I thought it fealt like a very nice phone;
and sturdy too. He had poor reception in his home with his old phone (not
sure the model at the moment) and now he has consistant reception in his
entire home with the Katana. This is a nice example of the form factor, I was
very disappointed in the way the Samsung A-900 fealt.

--
Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

"Chris Lemon" <[email protected]> wrote in

> 2) I want the $36 service charge waived. If I'm buying a new phone with
> the $150 instead of just taking it as a service credit, that's good
> enough, and I think eight years is a pretty long time to be a customer
> to still have to get dinged with that crap.

Yes yes, I would have been just tickled to have that fee waived myself when I
got a new phone and signed up for two more years, but that didn't happen with
my monthly $100 + contract, I sure as hell hope it does not happen for yours.

Who doesn't want fees waived, and what makes you think that you're the
exception, I guess would be my questions.

You are not exactly in the best position to make demands with a bottom of the
barrel plan - And if you threaten to cancel, be prepared to have it accepted,
and shown the door to verizon.

I can say that I have been a long standing customer with Srpint as well. I
know for a fact that Sprint has better voice quality, as my sister did have
verizon, and my mom did have cingular. Voice quality is subject to many
things, signal accessibility, weather, and even the model of phone. Do go
into the store, just to see which phone best suites you. Then call customer
service and get to the retention group. Be honest, but let them know that
there are other options outside of sprint. Also, if they do not meet your
expectations, let them know what you want. The most I have ever paid for a
phone is $29, and I have the samsung a900, which I think is a great phone! I
have friends that have the sanyo katana, and they like it as well. Let the
retention group know what you want and enjoy your service.
"Chris Lemon" <[email protected]> wrote in message
news[email protected]...
> So I'm thinking of getting a new phone. I've had three through Sprint in
> the last eight years I've been a customer, and it's time for a new one. My
> last two-year agreement is up, and I'm month-to-month now, so I know I at
> least qualify for the $150 instant rebate if I reup for two years. I like
> very much what I see in the Sanyo 8400, if it resolves the issues I have
> with my 8100 now.
>
> I'm suspecting, though, that if I go to the Sprint Store, they're gonna
> give me an attitude on some other issues, so I may have to deal with the
> Sprint Retention folks.
>
> These are those issues:
>
> 1) At one point, a few months ago, they offered me the $150 + $50 if I
> trade in my current phone. I turned it down at the time because I was
> considering switching providers and didn't want to tie myself to Sprint
> for a new contract at the time. I'm anticipating an attitude if I ask for
> that today.
>
> 2) I want the $36 service charge waived. If I'm buying a new phone with
> the $150 instead of just taking it as a service credit, that's good
> enough, and I think eight years is a pretty long time to be a customer to
> still have to get dinged with that crap.
>
> 3) I want to downgrade my plan. Right now I have the $35 Free & Clear plan
> with 300 minutes. I rarely use my phone during peak hours (most of the
> time it isn't even turned ON), so I don't EVER EVER come close to using
> those 300 minutes. I want to downgrade to the 200-minute Fair & Flexible
> plan (so that free nights start at 7:00P instead of 9:00P) for $30, and
> I'll keep the $15 Vision plan I have, since I mainly use that for Wireless
> Web and the very rare text message. Way I see it, that still keeps me over
> $35 and eligible for upgrade again two years hence.
>
> So, what I'd like to know is, if it comes to having to go to the Retention
> folks to accomplish this, can anyone who has dealt with them offer some
> advice as to how to deal with them to get what I want?
>
> Thanks!
> --
> Chris Lemon
> [email protected]
> http://fredsmythe.com
> EFNet: FredSmyth
>
>