Try contacting Novatel
http://www.novatelwireless.com/support/merlin-cdma.html

They may have the answer. Unless you get tier 2 Spint data support you'll
end up talking to people who know less than you.

Dave

http://ccgroup.us

"Bret" <[email protected]> wrote in message
news:[email protected]...
> Hello,
>
> Here is the situation that has developed in the past few weeks. Let me
> start with a little background.
>
> I work IT in a police department. Every investigator has their own
> laptop, and there are a couple air cards (novatel s720) that they
> share between them. I believe it was the beginning of the second week
> of april that it was reported to me that the air cards did not
> work...on ANY of the laptops. All laptops had been working the
> previous week with the air cards.
>
> So...after a little bit of troubleshooting and a wasted hour on the
> phone with sprint tech support, heres what i have.
>
> -Downloaded the latest version of the connection manager off
> sprint.com/downloads, which also updated the firmware for the card.
> connection manager version - 3.08.029
> Firmware version - 135
> -I click connect on connection manager and everything functions as
> normal;Shows connected, gives me "welcome to the sprint pcs network",
> and even shows some traffic (mostly sent traffic from trying to
> connect to websites, but also gets .17kb of received, and stops
> there).
> -This is NOT a browser issue! Sprint could not seem to understand
> that, but I am unable to ping any websites (eg: sprint.com, yahoo.com,
> etc) from a command prompt.
> -Firewall on or off, same result.
> -All computers are running windows XP SP2.
>
> It should also be noted that I tried it on another slightly older
> laptop (i believe it may be running win2k, but i'm not sure). This
> laptop works just fine, HOWEVER, IT IS NOT CONNECTED TO THE NETWORK AT
> ANY TIME! This leads me to believe that microsoft released an update
> somewhere along the way that is preventing my aircards from working.
> But why do they show connected? I'm completely baffled. And if that
> were the case, I would hope to god sprint would have an idea.
>
> Has anyone ever seen this before? I've tried uninstalling,
> reinstalling, both old and new versions...no luck.
>
> Any tips, tricks, solutions or help would be much appreciated. sorry
> for the lengthy description but I wanted to get all the details out
> the first time.
>
> -BP
>






See More: Sprint Air Cards suddenly stop working? Need some help...