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- 06-15-2007, 03:05 PM #16Joel KolstadGuest
Re: Customer Service - Strategy advice
"David G. Imber" <[email protected]> wrote in message
news:[email protected]...
> I happen to live near a better Sprint store, but that would
> not be true of most of them.
Agreed. Last time I went to one of them, they switched me off of my old
Vision plan because, "it doesn't look quite right here -- are you sure it's
working? [I say yes it is] Well, I'll change it to the current plan
anyway..." and as a result, I lost the unlimited text messaging included with
the old plan. @#$#$%@% (And as is well documented, if Sprint no longer
offers a plan that you had, if that plan is *ever* removed from your account
there's *no way* to get it back! Although of course if you talk to the right
people eventually they can construct a roughly "equivalent" plan, but
still...)
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